Hi,
I'm using the perl module 'RT::Client::REST' to query the database for tickets
with a specific custom field with a value and update the tickets to a different
owner and state.
Script works for 2 other queues without issue. The 3rd queue however,
configured the same as far as I can see,
On Monday 29 of August 2011, Arkadiusz Miskiewicz wrote:
Is there a way to disable quote folding in 4.x? Some my users are confused
by this new feature and unintentionally ignore important information :/
(feature request is to make this a per user setting)
Using this hack for now.
diff -ubB
On Mon, Aug 29, 2011 at 08:55:13PM -0700, Shawn O'Connor wrote:
I'm getting started with RT 4.02. From the Best Practical site
(http://www.bestpractical.com/rt/extensions.html?J:V-region-
extension-list.id=39) it says that the quick delete extension is
built into RT since 4.0. Does that mean
I have been trying to do a little debugging.
I am using RT version 4.0.0 and it appears the ExternalAuth I am using is
version 0.08, is that versioning a match?
Secondly, I went to ExternalAuth.pm and added a debug statment and it appears
as though I am not getting any value passed for
RT 3.8.5
RT::Extension::MergeUsers 0.03
I have confirmed a case with this setup as follows:
User A - relevant history
- Tue Dec 07 13:43:34 2010 RT_System - User created
- Fri Aug 12 13:50:22 2011 RT_System - EmailAddress changed from
'u...@example.com' to ''
User B - relevant history
-
I am making progress in that I am at least now getting some indication that the
code is trying to authenticate my user in my active directory.
I now receive the following after I upgraded my RT::Auth::External to 0.09.
[debug]: Attempting to use external auth service: EIUAD
On Tue, Aug 30, 2011 at 09:35:39AM -0500, Brian Murphy wrote:
I am making progress in that I am at least now getting some indication that
the code is trying to authenticate my user in my active directory.
I now receive the following after I upgraded my RT::Auth::External to 0.09.
Yes, you
On Tue, Aug 30, 2011 at 02:34:11PM +, David Chandek-Stark wrote:
RT 3.8.5
RT::Extension::MergeUsers 0.03
I have confirmed a case with this setup as follows:
User A - relevant history
- Tue Dec 07 13:43:34 2010 RT_System - User created
- Fri Aug 12 13:50:22 2011 RT_System -
Trying to set up this Scrip to set Resolved status based on email subject.
It is auto-closing all tickets.
Any ideas? I have to be missing something basic. I already tested the
regex match separately. I also thought I had the logic reversed but tested
it both ways (!~ and =~).
TIA,
Dave
At the point a ticket in a particular queue is created, how can I also
copy this to a separate e-mail address ? I'm assuming that you use a scrip
using the On Create condition but then using the Custom Action
Preparation/cleanup code ? We're using version 3.6.5.
Thanks,
Alison
--
A bit confused about that whole filter thing.
If I specify objectClass=person and the sAMAccountName on the same filter it
does not work with ldapsearch. if I use either one by titself, I get back my
user record from AD.
Brian
- Original Message -
From: Kevin Falcone
Forgot to mention - running 4.0.2.
-Dave
On Tue, Aug 30, 2011 at 10:53 AM, Dave Pascoe davek...@gmail.com wrote:
Trying to set up this Scrip to set Resolved status based on email subject.
It is auto-closing all tickets.
Any ideas? I have to be missing something basic. I already tested the
Users were not merged. Disabling extension resolves issue (although can
still create new user with leading space in email). I will try upgrading
extension.
Thanks,
David
On 8/30/11 10:47 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Aug 30, 2011 at 02:34:11PM +, David
Shouldn't that be TransactionBatch and not TransactionCreate?
Cheers,
Ken
On Tue, Aug 30, 2011 at 11:17:54AM -0400, Dave Pascoe wrote:
Forgot to mention - running 4.0.2.
-Dave
On Tue, Aug 30, 2011 at 10:53 AM, Dave Pascoe davek...@gmail.com wrote:
Trying to set up this Scrip to set
I can do the following with ldapsearch notice the filter:
Enter LDAP Password:
# extended LDIF
#
# LDAPv3
# base dc=eiuad,dc=eiu,dc=edu with scope subtree
# filter: ((sAMAccountName=blmurphy))
# requesting: ALL
#
# Murphy\2C Brian, ITS Employees, Employee Accounts, EIU USERS, eiuad.eiu.edu
dn:
I'm guessing your base should have a comma b/w eiu and dc -- I.e.,
dc=eiuad,dc=eiu,dc=edu.
--D
On 8/30/11 11:34 AM, Brian Murphy blmur...@eiu.edu wrote:
[Tue Aug 30 15:29:48 2011] [debug]: LDAP Search === Base:
dc=eiuad,dc=eiu.dc=edu == Filter: ((sAMAccountName=blmurphy)) == Attrs:
Much appreciated to both of you.
I didn't think to click on that edit and steal it from there.
The search I was wanting to add it to was indeed a search of Owner = Nobody,
so Take will always work...
But thinking along those lines... could probably add a steal button to
searches that show
I tried TransactionBatch, same result.
On Tue, Aug 30, 2011 at 11:26 AM, k...@rice.edu k...@rice.edu wrote:
Shouldn't that be TransactionBatch and not TransactionCreate?
Cheers,
Ken
On Tue, Aug 30, 2011 at 11:17:54AM -0400, Dave Pascoe wrote:
Forgot to mention - running 4.0.2.
-Dave
Dave,
Your scrip is telling RT on Create ( Condition: On Create) = resolve the
ticket.
You can either change your condition to User defined and add a bit of logic to
your Custom condition: to identify ticket creation. Or keep your condition to
On Create and move your:
my $match = Order
Well, sh**! Sometimes the simplest are the most difficult. I was way too
close to the forest to see the trees on that one. Having a . instead of the ,
in my base string was causing me to not be able to find the entry. I have my
filter set to () and am using the sAMAccountName and finding
Has anyone determined how to fix this issue? I did comment out the
PIE.htc line as described here,
http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=103381;page=2;sb=post_latest_reply;so=ASC;mh=25;list=rt
but that does not work for us. The Tickets with many replies starts
Thanks for your help on this. You mentioned the following:
You can configure RT to have a Quick Delete action using
Lifecycles, which will get you Quick Delete menu items, and you can
configure the Format to work by coping one of the Take examples and
tweaking the url parameters.
I did read
Complaing about validating the password after locating the user entry.
I am now receiving the following out of the external auth:
[Tue Aug 30 16:15:09 2011] [debug]: Attempting to use external auth service:
EIUAD
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
Thanks for the tips...my initial mistake was selecting OnCreate rather than
Custom Defined for the condition. Whoops.
Thanks, all.
Dave
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA
On Tue, Aug 30, 2011 at 03:55:30PM +0100, Alison Downie wrote:
At the point a ticket in a particular queue is created, how can I
also copy this to a separate e-mail address ? I'm assuming that you
use a scrip using the On Create condition but then using the
Custom Action Preparation/cleanup
On Tue, Aug 30, 2011 at 03:24:23PM +, David Chandek-Stark wrote:
Users were not merged. Disabling extension resolves issue (although can
still create new user with leading space in email). I will try upgrading
extension.
A leading space on email address even appears to work in 4.0
There
On Tue, Aug 30, 2011 at 09:26:13AM -0700, Shawn O'Connor wrote:
Thanks for your help on this. You mentioned the following:
You can configure RT to have a Quick Delete action using
Lifecycles, which will get you Quick Delete menu items, and you can
configure the Format to work by coping one
Thanks again for your help. I think I got it!
--- On Tue, 8/30/11, Kevin Falcone falc...@bestpractical.com wrote:
From: Kevin Falcone falc...@bestpractical.com
Subject: Re: [rt-users] quick delete extension with rt 4.02
To: rt-users@lists.bestpractical.com
Date: Tuesday, August 30, 2011,
I'm trying to implement the following:
https://github.com/tbrumm/RT-Extension-SideBySideView
It says on the website for RT 3.8
http://www.bestpractical.com/rt/extensions.html?J:V-region-extension-list.id=44
I thought I would try it with 4.02, but I get the following error from the
application
MergeUsers 0.04 has the same problem -- I.e., with it enabled, if you
create a user, then manually change its email address to that of another
user, the second user's email gets wiped out (set to 0).
--David
On 8/30/11 1:24 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Aug 30, 2011
I'm trying to not allow a user to see tickets that are not in his queue.
- I looked at everyone - globally they can only create
- I looked at everyone - within the forbidden queue they can only create
I don't want this person to see comments and tickets, it will be bad.
I should know this,
You should also check the global and queue rights for privileged users and any
groups of which this user is a member.
--David
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Michele Hershey,
CTR
Sent:
Hi,
RT::Extension::Utils has tool [1] that says how this particular user U
got right R on this ticket T. Very handy in such cases.
[1]
http://search.cpan.org/~ruz/RT-Extension-Utils-0.05/sbin/rt-check-user-right-on-ticket
On Wed, Aug 31, 2011 at 1:10 AM, Michele Hershey, CTR
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Stuart Browne
Sent: Tuesday, 30 August 2011 5:09 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] REST interface, getting custom fields
Hi,
Hi,
I'm using the perl module 'RT::Client::REST' to query the database for
tickets with a specific custom field with a value and update the tickets
to a different owner and state.
Script works for 2 other queues without issue. The 3rd queue however,
configured the same as far as I
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