[rt-users] RTx::BecomeUser extension working in RT4?
Anyone have the RTx::BecomeUser extension working under 4.0.0 or higher? http://search.cpan.org/~abcdefgh/RTx-BecomeUser-1.0/lib/RTx/BecomeUser.pm I see right away the page and navigation menu code in the extension is not going to work with the new RT menu system. When I comment it out, I can get the Becomeuser.html page to load, but choosing a user and submitting just results in it saying Congratulations, you are now so and so but the next RT page you visit, you are logged out. I was going to take a blind stab at trying to fix it, but wanted to know if anyone else did already. Allen RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] How to setup RT::Extension::SLA
Hi,
I have just installed RT, along with plugin RT::Extension::SLA
Following is the configuration I have placed in RT_SiteConfig.pm
Set(%ServiceAgreements, (
Default = '4h',
QueueDefault = {
'General' = '24',
},
Levels = {
'24' = {
StartImmediately = 1,
Response = { RealMinutes = 60*1 },
Resolve = { RealMinutes = 60*4 },
},
},
));
But I can not see any SLA while creating new ticket, it shows me blank box
Can someone correct me please?
OS: Debain Squeeze
RT -- request-tracker4 4.0.2-1~bpo60+1
Thanks
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] How to setup RT::Extension::SLA
You have to manually add the same values of your config to your SLA Custom
Field. From there it should work as intended.
-- Bart
2011/11/10 linuxsupport lin.supp...@gmail.com
Hi,
I have just installed RT, along with plugin RT::Extension::SLA
Following is the configuration I have placed in RT_SiteConfig.pm
Set(%ServiceAgreements, (
Default = '4h',
QueueDefault = {
'General' = '24',
},
Levels = {
'24' = {
StartImmediately = 1,
Response = { RealMinutes = 60*1 },
Resolve = { RealMinutes = 60*4 },
},
},
));
But I can not see any SLA while creating new ticket, it shows me blank box
Can someone correct me please?
OS: Debain Squeeze
RT -- request-tracker4 4.0.2-1~bpo60+1
Thanks
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain — November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] How to setup RT::Extension::SLA
Sorry, forgot to mention that in your case that's value 24 since you've
only defined one entry.
-- Bart
2011/11/10 Bart b...@pleh.info
You have to manually add the same values of your config to your SLA Custom
Field. From there it should work as intended.
-- Bart
2011/11/10 linuxsupport lin.supp...@gmail.com
Hi,
I have just installed RT, along with plugin RT::Extension::SLA
Following is the configuration I have placed in RT_SiteConfig.pm
Set(%ServiceAgreements, (
Default = '4h',
QueueDefault = {
'General' = '24',
},
Levels = {
'24' = {
StartImmediately = 1,
Response = { RealMinutes = 60*1 },
Resolve = { RealMinutes = 60*4 },
},
},
));
But I can not see any SLA while creating new ticket, it shows me blank box
Can someone correct me please?
OS: Debain Squeeze
RT -- request-tracker4 4.0.2-1~bpo60+1
Thanks
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain — November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT 4.0.3 upgrade problem
You could also try to redirect everything from port 80 to 443, this would
ensure that apache only touches RT once:
VirtualHost *:80
ErrorLog /opt/rt4/var/log/apache2.error
TransferLog /opt/rt4/var/log/apache2.access
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
/VirtualHost
-- Bart
2011/11/10 Carlos Ramos carra...@gmail.com
On Wed, Nov 9, 2011 at 6:54 PM, Jeff Sampson ffe...@gmail.com wrote:
Here are the RT related config sections..
VirtualHost *:80
Alias /rt /opt/rt4/share/html
AddDefaultCharset UTF-8
Location /rt
Order allow,deny
allow from all
SetHandler modperl
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /opt/rt4/sbin/rt-server
/Location
Perl
use Plack::Handler::Apache2;
Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server);
/Perl
/VirtualHost
VirtualHost *:443
Alias /rt /opt/rt4/share/html
AddDefaultCharset UTF-8
Location /rt
Order allow,deny
allow from all
SetHandler modperl
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /opt/rt4/sbin/rt-server
/Location
Perl
use Plack::Handler::Apache2;
Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server);
/Perl
/VirtualHost
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain — November 28 29, 2011
I don't know if it's going to fix it, but the 'Alias /rt
/opt/rt4/share/html' is not needed in this setup and it's probably
conflicting with the 'Location /rt' section, so i would say get rid of
it.
http://httpd.apache.org/docs/2.2/mod/core.html#location
--
Carlos Ramos
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT 4.0.3 upgrade problem
Hi Bart,
On Thu, 10 Nov 2011, Bart wrote:
You could also try to redirect everything from port 80 to 443, this would
ensure that apache only touches RT once:
VirtualHost *:80
ErrorLog /opt/rt4/var/log/apache2.error
TransferLog /opt/rt4/var/log/apache2.access
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
/VirtualHost
Just out of curiosity: does the conditioning with
RewriteCond %{HTTPS} off
bring in some extra value in the above ? Why/when would it be necessary ?
Thanks,
Iosif Fettich
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
[rt-users] rt4 response mail sends the template
Hi, I just upgraded to rt4.0.3. When I create a ticket or do a response
the mail sent contains the template instead the content. Just like :
{$Transaction-Content()}
I only see this in the logs:
[Thu Nov 10 11:07:53 2011] [info]:
rt-4.0.3-3715-1320923273-345.3433-7-0@mydomain #3433/59079 - Scrip 7 On
Correspond Notify Other Recipients
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301
This is a new server. I dumped the rt3 database and followed README
and UPGRADING.mysql.
Maybe I missed something when I upgraded ? I don't know where to
start looking at.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT 4.0.3 upgrade problem
Well, to be honest, I'm not an expert on this rule lol I've copied it after
some searching.
The result however is that it keeps the entire URL in tact (everything past
the / included) and just replaces http with https.
Though, if I'd have to guess then the condition makes sure that it only
does the rewrite if it isn't https (or something like that).
-- Bart
2011/11/10 Iosif Fettich ifett...@netsoft.ro
Hi Bart,
On Thu, 10 Nov 2011, Bart wrote:
You could also try to redirect everything from port 80 to 443, this would
ensure that apache only touches RT once:
VirtualHost *:80
ErrorLog /opt/rt4/var/log/apache2.error
TransferLog /opt/rt4/var/log/apache2.**access
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_**URI}
/VirtualHost
Just out of curiosity: does the conditioning with
RewriteCond %{HTTPS} off
bring in some extra value in the above ? Why/when would it be necessary ?
Thanks,
Iosif Fettich
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] How to setup RT::Extension::SLA
Thanks Bart, but there are 4 fields in that custom field.
Sort , Name, Description, Category
Where should that 24 go? in Sort or Name?
On Thu, Nov 10, 2011 at 4:06 PM, Bart b...@pleh.info wrote:
Sorry, forgot to mention that in your case that's value 24 since you've
only defined one entry.
-- Bart
2011/11/10 Bart b...@pleh.info
You have to manually add the same values of your config to your SLA
Custom Field. From there it should work as intended.
-- Bart
2011/11/10 linuxsupport lin.supp...@gmail.com
Hi,
I have just installed RT, along with plugin RT::Extension::SLA
Following is the configuration I have placed in RT_SiteConfig.pm
Set(%ServiceAgreements, (
Default = '4h',
QueueDefault = {
'General' = '24',
},
Levels = {
'24' = {
StartImmediately = 1,
Response = { RealMinutes = 60*1 },
Resolve = { RealMinutes = 60*4 },
},
},
));
But I can not see any SLA while creating new ticket, it shows me blank
box
Can someone correct me please?
OS: Debain Squeeze
RT -- request-tracker4 4.0.2-1~bpo60+1
Thanks
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain — November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
[rt-users] RT 4.0.2 and ExternalAuth
Hi,
I install ExternalAuth:
cpan install RT::Authen::ExternalAuth
And installation finished with OK.
Now i'm trying to configure RT_SiteConfig.pm
Set(@Plugins, qw(RT::Authen::ExternalAuth) );
Set($ExternalAuthPriority, [ 'My_MySQL']);
Set($ExternalInfoPriority, [ 'My_MySQL' ]);
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers,0);
Set($ExternalSettings, { # AN EXAMPLE DB SERVICE
'My_MySQL' = { ## GENERIC SECTION
# The type of
service (db/ldap/cookie)
'type'
= 'db',
# The server
hosting the service
'server'
= 'localhost',
##
SERVICE-SPECIFIC SECTION
# The database name
'database'
= 'phpbb3',
# The database table
'table'
= 'phpbbusers',
# The user to
connect to the database as
'user'
= 'phpbb3',
# The password
to use to connect with
'pass'
= '**',
# The port to
use to connect with (e.g. 3306)
'port'
= '3306',
# The name of
the Perl DBI driver to use (e.g. mysql)
'dbi_driver'
= 'mysql',
# The field in
the table that holds usernames
'u_field'
= 'username',
# The field in
the table that holds passwords
'p_field'
= 'user_password',
# The Perl
package subroutine used to encrypt passwords
# e.g. if the
passwords are stored using the MySQL v3.23 PASSWORD
# function,
then you will need Crypt::MySQL::password, but for the
# MySQL4+
password function you will need Crypt::MySQL::password41
#
Alternatively, you could use Digest::MD5::md5_hex or any other
# encryption
subroutine you can load in your perl installation
'p_enc_pkg'
= 'Crypt::MySQL::password41',
#'p_enc_sub'
= 'password41',
# If your
p_enc_sub takes a salt as a second parameter,
# uncomment
this line to add your salt
#'p_salt'
= 'SALT',
#
# The field
and values in the table that determines if a user should
# be disabled.
For example, if the field is 'user_status' and the values
# are
['0','1','2','disabled'] then the user will be disabled if their
# user_status
is set to '0','1','2' or the string 'disabled'.
# Otherwise,
they will be considered enabled.
'd_field'
= 'disabled',
'd_values'
= ['0'],
## RT
ATTRIBUTE MATCHING SECTION
# The list of
RT attributes that uniquely identify a user
'attr_match_list' = [ 'Gecos',
'Name'
],
# The mapping
of RT attributes on to field names
Re: [rt-users] How to setup RT::Extension::SLA
Only the Name field is needed.
-- Bart
2011/11/10 linuxsupport lin.supp...@gmail.com
Thanks Bart, but there are 4 fields in that custom field.
Sort , Name, Description, Category
Where should that 24 go? in Sort or Name?
On Thu, Nov 10, 2011 at 4:06 PM, Bart b...@pleh.info wrote:
Sorry, forgot to mention that in your case that's value 24 since you've
only defined one entry.
-- Bart
2011/11/10 Bart b...@pleh.info
You have to manually add the same values of your config to your SLA
Custom Field. From there it should work as intended.
-- Bart
2011/11/10 linuxsupport lin.supp...@gmail.com
Hi,
I have just installed RT, along with plugin RT::Extension::SLA
Following is the configuration I have placed in RT_SiteConfig.pm
Set(%ServiceAgreements, (
Default = '4h',
QueueDefault = {
'General' = '24',
},
Levels = {
'24' = {
StartImmediately = 1,
Response = { RealMinutes = 60*1 },
Resolve = { RealMinutes = 60*4 },
},
},
));
But I can not see any SLA while creating new ticket, it shows me blank
box
Can someone correct me please?
OS: Debain Squeeze
RT -- request-tracker4 4.0.2-1~bpo60+1
Thanks
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain — November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
[rt-users] Sorting custom fields
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, maybe this is stupid but is there a quick way of re-sorting custom fields? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJOu+RrAAoJEAqigArPBfJXNOQH/jdKeK/eqbuVnwD2aVmjpsAQ Fim6Z1yoojPuGmz/yPEVoxhDuZy7qwbCme7+pV2T6/miwUShJUJr/QflvK9pxxyQ W03MlQuuhlrFrka9atmDXcGzUM4hd7bZL3d3npUPtAfb8+ky2kP5+eBzMQqQeAXU gPnmN2jcpcMTPOcuFJVfp6I1r9wxzE+bEOo3frma5RpyEifkHDPopqldf6KRwMzM 0r/3SjN01bB9L2VgcxcT26HZYqi43Q4v4fq28EpzzFJFIAN3lipVPs1b8Q0cS4d8 9otLY5dTOQjiI28VWY+y1jKJeOa227EWdqyWWypAKJEU7nrk0Mk6yg0S4jLAb2A= =bEKW -END PGP SIGNATURE- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Custom search based on full months
I need this functionality too, and I'm planing to modify TimeParse in order to make it understand something like beginning of last month or end of last week, since as Ruslan suggested I think this would be the cleanest approach. But reading this thread, looks like I'm not the only one with this problem, so I'm forced to ask. Does anyone has a patch for TimeParse that will allow this functionality ? -- Carlos Ramos RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] LDAP external auth
Hello Again Joachim (and anyone else on the list who may see this)!
I have an update on my RT::Authen::ExternalAuth situation. I have decided to
abandon my idea of having an LDAP query which would search for the members of
the RT group. Instead what I've decided to do is search for members of the
'People' ou individually. The distinguished name for which would be
uid=username,ou=People,cn=example,dc=com. If the guys in the big chairs
decide that I need to restrict the search to members of the RT group I will
worry about that at another time. Right now my goal is to simply get RT to
authenticate via LDAP.
So here is the ldap query that I am attempting to use in my RT config:
[ThatGuy@BAM-025715-TD:~] #ldapsearch -x -p 389 -h ldap01.example.com -D
uid=ThatGuy,ou=People,dc=example,dc=com -w 'secret -b dc=example,dc=com
((uid=ThatGuy)) cn mail
# extended LDIF
#
# LDAPv3
# base dc=example,dc=com with scope subtree
# filter: ((uid=ThatGuy))
# requesting: cn mail
#
# ThatGuy, People, example.com
dn: uid=ThatGuy,ou=People,dc=example,dc=com
cn: Tim ThatGuy
mail: tim.that...@example.com
# search result
search: 2
result: 0 Success
# numResponses: 2
# numEntries: 1
That works well and this is what appears in the ldap logs:
[10/Nov/2011:10:33:33 -0500] conn=1738336 op=0 msgId=1 - BIND
dn=uid=ThatGuy,ou=People,dc=example,dc=com method=128 version=3
[10/Nov/2011:10:33:33 -0500] conn=1738336 op=0 msgId=1 - RESULT err=0 tag=97
nentries=0 etime=0 dn=uid=ThatGuy,ou=people,dc=example,dc=com
[10/Nov/2011:10:33:33 -0500] conn=1738336 op=1 msgId=2 - SRCH
base=dc=example,dc=com scope=2 filter=((uid=ThatGuy)) attrs=cn mail
[10/Nov/2011:10:33:33 -0500] conn=1738336 op=1 msgId=2 - RESULT err=0 tag=101
nentries=1 etime=0
[10/Nov/2011:10:33:33 -0500] conn=1738336 op=2 msgId=3 - UNBIND
Here we see the bind, the result and the unbind and everything appears to go
smoothly.
And this is how I've attempted to translate this into the config:
Set($ExternalSettings, {
# AN EXAMPLE LDAP SERVICE
'My_LDAP' = { ## GENERIC SECTION
# The type of service
(db/ldap/cookie)
'type'
= 'ldap',
# The server hosting
the service
'server'
= 'ldap01.example.com',
## SERVICE-SPECIFIC
SECTION
# If you can bind to
your LDAP server anonymously you should
# remove the user and
pass config lines, otherwise specify them here:
#
# The username RT
should use to connect to the LDAP server
'user'
= 'uid=ThatGuy,ou=People,cn=example,cn=com',
# The password RT
should use to connect to the LDAP server
'pass'
= 'secret',
#
# The LDAP search base
'base'
= 'ou=People,dc=example,dc=com',
#
# ALL FILTERS MUST BE
VALID LDAP FILTERS ENCASED IN PARENTHESES!
# YOU **MUST** SPECIFY
A filter AND A d_filter!!
#
# The filter to use to
match RT-Users
'filter'
= '((uid=*)) cn mail',
# A catch-all example
filter: '(objectClass=*)'
#
# The filter that will
only match disabled users
'd_filter'
= '(objectClass=FooBarBaz)',
# A catch-none example
d_filter: '(objectClass=FooBarBaz)'
#
# Should we try to use
TLS to encrypt connections?
'tls'
= 0,
Re: [rt-users] RTx::BecomeUser extension working in RT4?
On Thu, Nov 10, 2011 at 12:01:23AM -0800, Allen wrote: Anyone have the RTx::BecomeUser extension working under 4.0.0 or higher? http://search.cpan.org/~abcdefgh/RTx-BecomeUser-1.0/lib/RTx/BecomeUser.pm I see right away the page and navigation menu code in the extension is not going to work with the new RT menu system. When I comment it out, I can get the Becomeuser.html page to load, but choosing a user and submitting just results in it saying Congratulations, you are now so and so but the next RT page you visit, you are logged out. I was going to take a blind stab at trying to fix it, but wanted to know if anyone else did already. It might be worth contacting the author via rt.cpan.org to see if they've done any work on 4.0 compatibility. One thing to note is that I'm not sure the module could ever work if you're using an ExternalAuth solution (as opposed to RT's internal auth or RT-Authen-ExternalAuth) -kevin pgpZCUwelq8C9.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RTx::BecomeUser extension working in RT4?
On Thu, Nov 10, 2011 at 12:01:23AM -0800, Allen wrote: Anyone have the RTx::BecomeUser extension working under 4.0.0 or higher? http://search.cpan.org/~abcdefgh/RTx-BecomeUser-1.0/lib/RTx/BecomeUser.pm I see right away the page and navigation menu code in the extension is not going to work with the new RT menu system. When I comment it out, I can get the Becomeuser.html page to load, but choosing a user and submitting just results in it saying Congratulations, you are now so and so but the next RT page you visit, you are logged out. I was going to take a blind stab at trying to fix it, but wanted to know if anyone else did already. Allen Would be interested to know if you make any progress with this one - BecomeUser was a useful debugging tool in 3.xx Cheers, -- Richard Clark rich...@fohnet.co.uk signature.asc Description: Digital signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] rt4 response mail sends the template
On Thu, Nov 10, 2011 at 12:16:39PM +0100, Francesc Guasch wrote:
Hi, I just upgraded to rt4.0.3. When I create a ticket or do a response
the mail sent contains the template instead the content. Just like :
{$Transaction-Content()}
Has someone gone and marked that template as Simple not Perl?
The standard upgrade process flags them all as Perl.
-kevin
I only see this in the logs:
[Thu Nov 10 11:07:53 2011] [info]:
rt-4.0.3-3715-1320923273-345.3433-7-0@mydomain #3433/59079 - Scrip
7 On Correspond Notify Other Recipients
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301
This is a new server. I dumped the rt3 database and followed README
and UPGRADING.mysql.
Maybe I missed something when I upgraded ? I don't know where to
start looking at.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
pgpZMReudkrnM.pgp
Description: PGP signature
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT 4.0.3 upgrade problem
On Wed, Nov 09, 2011 at 02:54:08PM -1000, Jeff Sampson wrote: Here are the RT related config sections.. Since you do this twice: Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl Once for each virtual host, I could see apache and mod_perl being grumpy about it. -kevin pgpxINH3JSqer.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT 4.0.2 and ExternalAuth
On Thu, Nov 10, 2011 at 02:07:41PM +0100, Adrian Stel wrote: # The Perl package subroutine used to encrypt passwords # e.g. if the passwords are stored using the MySQL v3.23 PASSWORD # function, then you will need Crypt::MySQL::password, but for the # MySQL4+ password function you will need Crypt::MySQL::password41 # Alternatively, you could use Digest::MD5::md5_hex or any other # encryption subroutine you can load in your perl installation 'p_enc_pkg' = 'Crypt::MySQL::password41', #'p_enc_sub' = 'password41', # If your Couldn't Load Password Encryption Package. Error: Can't locate Crypt/MySQL/password.pm My_MySQL AUTH FAILED The encryption package you gave me ( Crypt::MySQL::password ) does not support the encryption method you specified ( ) You've configured it to use Crypt::MySQL::password41, which is not a perl module. I suspect you wanted it to load Crypt::MySQL and then use the password41 method on it. -kevin pgp03YuzEct3h.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] RT 4.0.3 - Email templates are not parsed
Hi
I believe this is the same issue reported by Francesc Guasch
fran...@telecos.upc.edu. We upgraded from 3.8.10 to 4.0.3. Email is
sent as expected via our scrip, but our template is not parsed, so that we
see {$Ticket-Subject}. Earlier I had upgraded from 3.8.10 to 4.0.2 but
did have this issue.
The logs show: [warning]: Use of uninitialized value in string eq at
rt4/sbin/../lib/RT/Template.pm line 410. which is
if ($self-Type eq 'Perl') {
return $self-_ParseContentPerl(
...
Could it be that $self-Type is not getting set? When looking at the
template thru the admin interface, the Type: Perl radio button is checked.
Thanks for any suggestions,
Jim Berry
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
[rt-users] kiosk mode?
We're planning to set up a display in one of the crew areas that displays their current projects. To goal is to have it completely automated; the computer gets turned on and it auto-logs in to a default user, runs a browser, and brings up a default RT dashboard. Is anyone aware of a plugin that would allow RT to log in automatically as a particular user? -- Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] kiosk mode?
We've managed this with a spare iMac: - I think we used Safari, made sure it remembers sessions and stores account info (or another browser, either way the browser rebuilds the session during startup, seems to work for us). - When we start the Mac it automatically logs in and during login it automatically starts the browser. From there all you have to do is make sure that the kiosk user has proper privileges and that the dashboard is configured. I should think that something similar should be pretty much doable for any OS, but you'll have to depend on the browser capabilities. -- Bart 2011/11/10 Yan Seiner y...@seiner.com We're planning to set up a display in one of the crew areas that displays their current projects. To goal is to have it completely automated; the computer gets turned on and it auto-logs in to a default user, runs a browser, and brings up a default RT dashboard. Is anyone aware of a plugin that would allow RT to log in automatically as a particular user? -- Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT 4.0.3 - Email templates are not parsed
On Thu, Nov 10, 2011 at 01:46:40PM -0500, jim.h.be...@frb.gov wrote:
Hi
I believe this is the same issue reported by Francesc Guasch
fran...@telecos.upc.edu. We
upgraded from 3.8.10 to 4.0.3. Email is sent as expected via our scrip,
but our template is
not parsed, so that we see {$Ticket-Subject}. Earlier I had upgraded
from 3.8.10 to 4.0.2
but did have this issue.
The logs show: [warning]: Use of uninitialized value in string eq at
rt4/sbin/../lib/RT/Template.pm line 410. which is
if ($self-Type eq 'Perl') {
return $self-_ParseContentPerl(
...
Could it be that $self-Type is not getting set? When looking at the
template thru the admin
interface, the Type: Perl radio button is checked.
If you look in the DB, is the Type field on Templates set?
-kevin
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Re: [rt-users] kiosk mode?
On Thu, Nov 10, 2011 at 10:47:27AM -0800, Yan Seiner wrote: We're planning to set up a display in one of the crew areas that displays their current projects. To goal is to have it completely automated; the computer gets turned on and it auto-logs in to a default user, runs a browser, and brings up a default RT dashboard. Is anyone aware of a plugin that would allow RT to log in automatically as a particular user? The code that we're using for rt.cpan.org and rt.perl.org logs in as a Public user into a separate part of the UI. You may be able to adapt that. -kevin pgprqeX5loxmq.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] kiosk mode?
On Thu, November 10, 2011 11:05 am, Kevin Falcone wrote: The code that we're using for rt.cpan.org and rt.perl.org logs in as a Public user into a separate part of the UI. You may be able to adapt that. Where can I find that code? Thanks! -- Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] kiosk mode?
Most modern browsers have the option of saving login and password information for websites. They would still have to click OK but the credentials would be saved for them. I know IE has a kiosk mode that can hide all toolbars/buttons. Not sure if other browser can do this. Aaron On Thu, Nov 10, 2011 at 12:47 PM, Yan Seiner y...@seiner.com wrote: We're planning to set up a display in one of the crew areas that displays their current projects. To goal is to have it completely automated; the computer gets turned on and it auto-logs in to a default user, runs a browser, and brings up a default RT dashboard. Is anyone aware of a plugin that would allow RT to log in automatically as a particular user? -- Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT 4.0.3 - Email templates are not parsed
On Thu, Nov 10, 2011 at 02:04:42PM -0500, Kevin Falcone wrote:
On Thu, Nov 10, 2011 at 01:46:40PM -0500, jim.h.be...@frb.gov wrote:
Hi
I believe this is the same issue reported by Francesc Guasch
fran...@telecos.upc.edu. We
upgraded from 3.8.10 to 4.0.3. Email is sent as expected via our scrip,
but our template is
not parsed, so that we see {$Ticket-Subject}. Earlier I had upgraded
from 3.8.10 to 4.0.2
but did have this issue.
The logs show: [warning]: Use of uninitialized value in string eq at
rt4/sbin/../lib/RT/Template.pm line 410. which is
if ($self-Type eq 'Perl') {
return $self-_ParseContentPerl(
...
Could it be that $self-Type is not getting set? When looking at the
template thru the admin
interface, the Type: Perl radio button is checked.
If you look in the DB, is the Type field on Templates set?
We've replicated this. For you and Francesco, you can flip the
Type field in the DB. I expect 4.0.4 to ship soon.
-kevin
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* Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT 4.0.3 upgrade problem
Thanks for the replies thus far. I've tried them all, but I'm still getting the same error. I just reinstalled my entire perl installation on the box and that fixed the problem. I'm still not sure exactly what caused the problem. On Thu, Nov 10, 2011 at 7:54 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Nov 09, 2011 at 02:54:08PM -1000, Jeff Sampson wrote: Here are the RT related config sections.. Since you do this twice: Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl Once for each virtual host, I could see apache and mod_perl being grumpy about it. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] [rt-announce] RT 4.0.4 released, fixes RT 3 - 4.0.3 upgrade regression
RT 4.0.3 contained a serious bug wherein upgrades from any version of RT 3 to RT 4.0.3 broke template interpolation; please do not use it. If you had previously upgraded from RT 3 to RT 4.0.0, 4.0.1, or 4.0.2, before upgrading to RT 4.0.3, you are not affected by this bug. If you are currently running RT 4.0.3 and are affected by this issue, upgrading to RT 4.0.4 will resolve it. http://download.bestpractical.com/pub/rt/release/rt-4.0.4.tar.gz http://download.bestpractical.com/pub/rt/release/rt-4.0.4.tar.gz.sig SHA1 sums 4a998b518a181fb36d380cbd762610478027c655 rt-4.0.4.tar.gz d80fcd7e722a7f36892b1ca53673b34972363c2c rt-4.0.4.tar.gz.sig - Alex ___ rt-announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Custom fields
We are in the process of adding the use of custom fields to our application. The issue we are having is that anyone without admin privileges is not seeing the custom fields when they are creating tickets, we have gone thru a number of iterations tweaking permissions to get these fields to appear but are having no success. What are we missing? -- View this message in context: http://old.nabble.com/Custom-fields-tp32822127p32822127.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT 4.0.3 - Email templates are not parsed
On Thu, Nov 10, 2011 at 02:28:30PM -0500, Kevin Falcone wrote:
On Thu, Nov 10, 2011 at 02:04:42PM -0500, Kevin Falcone wrote:
On Thu, Nov 10, 2011 at 01:46:40PM -0500, jim.h.be...@frb.gov wrote:
Hi
I believe this is the same issue reported by Francesc Guasch
fran...@telecos.upc.edu. We
upgraded from 3.8.10 to 4.0.3. Email is sent as expected via our
scrip, but our template is
not parsed, so that we see {$Ticket-Subject}. Earlier I had upgraded
from 3.8.10 to 4.0.2
but did have this issue.
The logs show: [warning]: Use of uninitialized value in string eq at
rt4/sbin/../lib/RT/Template.pm line 410. which is
if ($self-Type eq 'Perl') {
return $self-_ParseContentPerl(
...
Could it be that $self-Type is not getting set? When looking at the
template thru the admin
interface, the Type: Perl radio button is checked.
If you look in the DB, is the Type field on Templates set?
We've replicated this. For you and Francesco, you can flip the
Type field in the DB. I expect 4.0.4 to ship soon.
As 4.0.4 is available, please upgrade it to fix this issue.
Thanks for the report and the extra information.
-kevin
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Re: [rt-users] Custom fields
Zoedog, Without seeing how you set up your permissions it would be hard to tell just what is wrong. When I create a Custom Field, I do NOT grant rights to the CF via Queue/Group rights. I only grant the right via Group rights while in the Custom Field pages. If someone needs to see a CF, make sure he is in the right group and that should do it, as long as they also have rights to see the Queue and SeeTicket. Hope this helps. Kenn On Thu, Nov 10, 2011 at 1:37 PM, Zoedog dstro...@flexstar.com wrote: We are in the process of adding the use of custom fields to our application. The issue we are having is that anyone without admin privileges is not seeing the custom fields when they are creating tickets, we have gone thru a number of iterations tweaking permissions to get these fields to appear but are having no success. What are we missing? -- View this message in context: http://old.nabble.com/Custom-fields-tp32822127p32822127.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Custom fields
Is there a recommended defaut set up that I can use as a model to help us get to a working point, we like the the system, its learning how to navigate that becomes an issue. Thanks Zoedog wrote: We are in the process of adding the use of custom fields to our application. The issue we are having is that anyone without admin privileges is not seeing the custom fields when they are creating tickets, we have gone thru a number of iterations tweaking permissions to get these fields to appear but are having no success. What are we missing? -- View this message in context: http://old.nabble.com/Custom-fields-tp32822127p32823818.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RTx::BecomeUser extension working in RT4?
Would be interested to know if you make any progress with this one - BecomeUser was a useful debugging tool in 3.xx I got it working today and submitted it back to the CPAN maintainer. I will give the code to anyone who asks but maybe you want to wait first to see if he packages it up for us properly. What I did was install the latest 1.10_2 version of the extension that worked fine for RT3.8, and then just hacked the files under the local plugin directory in a running instance of RT4 until it was working again. Allen RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
