Only the "Name" field is needed. -- Bart
2011/11/10 linuxsupport <[email protected]> > Thanks Bart, but there are 4 fields in that custom field. > > Sort , Name, Description, Category > > Where should that 24 go? in Sort or Name? > > > On Thu, Nov 10, 2011 at 4:06 PM, Bart <[email protected]> wrote: > >> Sorry, forgot to mention that in your case that's value "24" since you've >> only defined one entry. >> >> -- Bart >> >> >> >> 2011/11/10 Bart <[email protected]> >> >>> You have to manually add the same values of your config to your SLA >>> Custom Field. From there it should work as intended. >>> >>> -- Bart >>> >>> >>> 2011/11/10 linuxsupport <[email protected]> >>> >>>> Hi, >>>> >>>> I have just installed RT, along with plugin RT::Extension::SLA >>>> >>>> Following is the configuration I have placed in RT_SiteConfig.pm >>>> >>>> Set(%ServiceAgreements, ( >>>> Default => '4h', >>>> QueueDefault => { >>>> 'General' => '24', >>>> }, >>>> Levels => { >>>> '24' => { >>>> StartImmediately => 1, >>>> Response => { RealMinutes => 60*1 }, >>>> Resolve => { RealMinutes => 60*4 }, >>>> }, >>>> }, >>>> )); >>>> >>>> But I can not see any SLA while creating new ticket, it shows me blank >>>> box >>>> >>>> Can someone correct me please? >>>> >>>> OS: Debain Squeeze >>>> RT -- request-tracker4 4.0.2-1~bpo60+1 >>>> >>>> Thanks >>>> >>>> >>>> -------- >>>> RT Training Sessions (http://bestpractical.com/services/training.html) >>>> * Barcelona, Spain — November 28 & 29, 2011 >>>> >>> >>> >> >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
