Sorry, forgot to mention that in your case that's value "24" since you've only defined one entry.
-- Bart 2011/11/10 Bart <[email protected]> > You have to manually add the same values of your config to your SLA Custom > Field. From there it should work as intended. > > -- Bart > > > 2011/11/10 linuxsupport <[email protected]> > >> Hi, >> >> I have just installed RT, along with plugin RT::Extension::SLA >> >> Following is the configuration I have placed in RT_SiteConfig.pm >> >> Set(%ServiceAgreements, ( >> Default => '4h', >> QueueDefault => { >> 'General' => '24', >> }, >> Levels => { >> '24' => { >> StartImmediately => 1, >> Response => { RealMinutes => 60*1 }, >> Resolve => { RealMinutes => 60*4 }, >> }, >> }, >> )); >> >> But I can not see any SLA while creating new ticket, it shows me blank box >> >> Can someone correct me please? >> >> OS: Debain Squeeze >> RT -- request-tracker4 4.0.2-1~bpo60+1 >> >> Thanks >> >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Barcelona, Spain — November 28 & 29, 2011 >> > >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
