Re: [rt-users] How to setup RT::Extension::SLA

[Bart]

You have to manually add the same values of your config to your SLA Custom
Field. From there it should work as intended.

-- Bart


2011/11/10 linuxsupport <lin.supp...@gmail.com>

> Hi,
>
> I have just installed RT, along with plugin RT::Extension::SLA
>
> Following is the configuration I have placed in RT_SiteConfig.pm
>
> Set(%ServiceAgreements, (
>         Default => '4h',
>         QueueDefault => {
>                 'General' => '24',
>         },
>         Levels => {
>                 '24' => {
>                         StartImmediately => 1,
>                         Response => { RealMinutes => 60*1  },
>                         Resolve => { RealMinutes => 60*4 },
>                 },
>         },
> ));
>
> But I can not see any SLA while creating new ticket, it shows me blank box
>
> Can someone correct me please?
>
> OS: Debain Squeeze
> RT -- request-tracker4 4.0.2-1~bpo60+1
>
> Thanks
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28 & 29, 2011
>

--------
RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain — November 28 & 29, 2011