Thank you Diaulas, this looks neet
Bet Regards
From: Diaulas Castro
To: "rt-users@lists.bestpractical.com"
Sent: Friday, 10 May 2013, 21:42
Subject: [rt-users] RES: Generate end of the day report and email
Made this bash script to accomplish using RT C
Thank you Andrew
Best Regards
From: Andrew Marosi
To: "rt-users@lists.bestpractical.com"
Sent: Friday, 10 May 2013, 20:49
Subject: Re: [rt-users] Generate end of the day report and email
I would setup a search the way you want, save it, then add it to a d
Hi, I'm just wondering where is the logic stored for when a user
replies to an email that was generated by RT.
How does RT know that particular comment replied via email
goes to a particular ticket number?
Where is that logic stored and is it modifiable? Thanks!
Andy
--
RT Training in Seattle
On 05/10/2013 01:49 PM, Diaulas Castro wrote:
> Hi Thomas,
> Its 4.0.1
Yeah, upgrading should make the dashboard mails look better in Outlook.
You can find the specific release by looking through our release notes:
http://bestpractical.com/rt/release-notes/
Regardless, coming up to the latest
Hi Thomas,
Its 4.0.1
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Thomas Sibley
Enviada em: sexta-feira, 10 de maio de 2013 17:45
Para: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] RES: RES
On 05/10/2013 01:32 PM, Diaulas Castro wrote:
> Sounds good, will look.
>
> Btw i tested again subscription/Dashboard... on outlook that mail looks weird.
>
> Dashboard : http://postimg.org/image/4mwn115kn/
> My bash : http://postimg.org/image/yfmlp9307/
You don't mention your RT version, but I
Sounds good, will look.
Btw i tested again subscription/Dashboard... on outlook that mail looks weird.
Dashboard : http://postimg.org/image/4mwn115kn/
My bash : http://postimg.org/image/yfmlp9307/
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun.
Hi All,
I managed to get this working pretty well, but I would like to know if there's
a smarter way to implement it.
I have RT4.
Here's the overview:
We have attempted to adopt a standard email subject format of the form:
"Env|Sev|Msg|Tickets," where Env is environment and can be Prod, SIT, e
On 05/10/2013 10:52 AM, Diaulas Castro wrote:
> Already saw, but I have so many reports and alerts by mail and some
> of them I cant get with dashboard/subscribe so I made some bash
> scripts and all of reports/alerts have the same style/looking.
>
> I have one that alert 2 times/day, he send mail
Already saw, but I have so many reports and alerts by mail and some of them I
cant get with dashboard/subscribe so I made some bash scripts and all of
reports/alerts have the same style/looking.
I have one that alert 2 times/day, he send mail to requestor telling that
ticket # is awaiting f
On 05/10/2013 05:12 AM, Alexander Kucheryuk wrote:
> Hi!
> I am running 4.0.12. Adding multiple attachment is not working. I can
> add one attachment (to ticket) and everything is fine. If I click "add
> more files", I get redirected to "Internal Server Error" page. My
> logging level is set to deb
On 05/10/2013 07:03 AM, Guadagnino Cristiano wrote:
> There definitely is something weird with the way the "reply-to" header
> is treated from RT.
>
> I did some more tests on a quite clean test system (RT 3.8.10) and I
> always get a "permission denied" error as soon as I add the reply-to header.
On 05/10/2013 09:12 AM, Diaulas Castro wrote:
> Made this bash script to accomplish using RT CLI.
>
> Just customize “From:”, To:” and “Status” search in rt ls command and
> schedule on crontab.
You really want to look at dashboards and dashboard subscriptions in
RT's web interface.
--
RT Tr
Made this bash script to accomplish using RT CLI.
Just customize “From:”, To:” and “Status” search in rt ls command and schedule
on crontab.
This script will list all tickets and mail fields to temp file after that a
while loop will add html tags (tables and rows) trough command sed, so I got
I would setup a search the way you want, save it, then add it to a dashboard.
Then you can setup subscriptions on it to whomever you like, at whatever
interval you like. This is assuming you have setup all the necessary contab
lines outlined in the initial installation.
From: rt-users-boun...
There definitely is something weird with the way the "reply-to" header is
treated from RT.
I did some more tests on a quite clean test system (RT 3.8.10) and I always get
a "permission denied" error as soon as I add the reply-to header.
By enabling debug logs I see RT thinks he is receiving the
Hi!
I am running 4.0.12. Adding multiple attachment is not working. I can
add one attachment (to ticket) and everything is fine. If I click "add
more files", I get redirected to "Internal Server Error" page. My
logging level is set to debug, however, nothing shows up in logs. This
is NOT self
Hi I have added below to the RT_SiteConfig.pm and all are working fine except
the "__TimeLeft__" it just come as an empty column, can any one tell me how to
rectify this. I am using RT4, oracle db and Redhat linux
Set ($DefaultSearchResultFormat, qq{
'__id__/TITLE:#',
'__QueueName__',
'
Thanks, Ruslan.
Can you advise me some scripts. I'm newbie in perl. :)
All that i want is somethings to get reports based on (LastUpdated -
Started) time interval like you've told.
In our RT system, user never fills in time_worked field that i can use this
field to record time interval form creat
Hi, is there any way to auto generate end of the day report and emal this to
management (all open, all new etc)
I am using RT4 and oracle database on redhat
Thanks and Regards
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
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