Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Gerald Vogt
Anyone knows whether this should work? Did see any answers till now... Is it possible for a user to use more than one sender e-mail address for the same account if all e-mail addresses are in the LDAP directory? I have found this in the RT_SiteConfig.pm file which comes with the ExternalAuth

Re: [rt-users] REST mail-gateway using 100% cpu

2014-01-21 Thread andriuss
Sorry for my lack of knowledge. Still I think that RT, to be more precise, Email::Address:List module should reject this kind of header and not stuck in infinity regex loop. What I was able to get from mail sender, he was using Microsoft Outlook Web App. -- View this message in context:

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Kevin Falcone
On Tue, Jan 21, 2014 at 09:27:50AM +0100, Gerald Vogt wrote: Anyone knows whether this should work? Did see any answers till now... You asked on a Saturday of a holiday weekend. Is it possible for a user to use more than one sender e-mail address for the same account if all e-mail addresses

Re: [rt-users] Import a text file into RT as a scrip ?

2014-01-21 Thread Kevin Falcone
On Fri, Jan 17, 2014 at 07:35:43PM +, Ethier, Michael wrote: I have a text file (exact RT scrip syntax) that sits on our RT server that I would like to import into RT and update(overwrite) a particular scrip's custom condition with it on a regular basis. Is this possible

Re: [rt-users] REST mail-gateway using 100% cpu

2014-01-21 Thread Alex Vandiver
On Tue, 2014-01-21 at 04:55 -0800, andriuss wrote: Sorry for my lack of knowledge. Still I think that RT, to be more precise, Email::Address:List module should reject this kind of header and not stuck in infinity regex loop. Absolutely. We intend to address this shortly. What I was able to

Re: [rt-users] Real time fulltext search/indexing with sphinx

2014-01-21 Thread Kevin Falcone
On Fri, Jan 17, 2014 at 08:34:55PM +0100, m...@fv-berlin.de wrote: as you can see on these slides: http://www.slideshare.net/AdrianNuta1/real-time-fulltext-search-with-sphinx ... it is now possible with sphinx to allow for actual realtime searching, something that I have come to realize

Re: [rt-users] Apache Threads hanging not gracefully exiting

2014-01-21 Thread Kevin Falcone
On Wed, Jan 15, 2014 at 03:13:31PM -0500, Nathan Baker wrote: I switched from mod_perl to mod_fcgid and along with the memory usage decreasing by about 75%, the problem seems to have disappeared. I'm not sure if there is a problem with the code and mod_fcgid is just handling it

Re: [rt-users] How far can categories nest?

2014-01-21 Thread Mathew Snyder
Any assistance with this will be appreciated. On Jan 17, 2014 2:12 PM, Mathew Snyder mathew.sny...@gmail.com wrote: For clarification: First CF: Support Type (ST) - System Support - User Support Second CF: Support Category (SC) - Hardware - System Support - Software -

Re: [rt-users] On reply un-own ticket

2014-01-21 Thread Kevin Falcone
On Mon, Jan 20, 2014 at 06:54:42PM +, Shane Vedvik wrote: Does anyone know how this is implemented in RT 4? I know when we used RT 3 at a previous employer, any time a customer replied to a ticket the owner was changed to nobody and if it was resolved, it was re- opened. I would like to

Re: [rt-users] rt-crontool and --action RT::Action::NotifyAsComment

2014-01-21 Thread Kevin Falcone
On Thu, Jan 16, 2014 at 06:46:06PM +0100, Eric Maisonobe wrote: Hello, I try to use the following cron task : /opt/rt4/bin/rt-crontool \ --search RT::Search::FromSQL \ --search-arg Created '1 day ago' AND (Status = 'new') \ --action RT::Action::NotifyAsComment \

Re: [rt-users] rt-crontool and --action RT::Action::NotifyAsComment

2014-01-21 Thread Eric MAISONOBE
Many thanks for tour help ! Le 21 janv. 2014 20:38, Kevin Falcone falc...@bestpractical.com a écrit : On Thu, Jan 16, 2014 at 06:46:06PM +0100, Eric Maisonobe wrote: Hello, I try to use the following cron task : /opt/rt4/bin/rt-crontool \ --search RT::Search::FromSQL \

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Gerald Vogt
On 21.01.14 20:29, Kevin Falcone wrote: It doesn't clearly say whether e-mails sent from the alias email address would be accepted or not. I'm glad you found the example config. The key is the first sentence you quote. RT will look up against alias and treat it as though they sent from

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Kevin Falcone
On Tue, Jan 21, 2014 at 08:49:49PM +0100, Gerald Vogt wrote: When RT receives an e-mail I don't see any access to the LDAP server at first. It searches the sender address in the internal database. Doesn't find it. Then wants to create a new user. And only then it checks against the LDAP

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Gerald Vogt
On 21.01.2014, at 21:33, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Jan 21, 2014 at 08:49:49PM +0100, Gerald Vogt wrote: When RT receives an e-mail I don't see any access to the LDAP server at first. It searches the sender address in the internal database. Doesn't find it. Then

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Gerald Vogt
I have tested the ExternalAuth module with the suggested configuration of two different attributes for EmailAddress as suggested in the configuration file: 'attr_map' = { 'Name' = 'uid', 'EmailAddress' = [ 'mail', 'mailAlternateAddress' ], This won't work at all: