On Tue, 2006-05-02 at 19:56 +0200, Dando - Email.it wrote:
Tried with an already existing RTFM 2.04 upgrade to 2.2rc2 and with a clean
RTFM
2.2rc2 install, same thing.
I can't replicate this with RT 3.5-HEAD, and RTFM 2.2-HEAD, on mysql or
Postgres. Can you replicate it on a clean install?
On Wed, 2006-05-31 at 14:24 -0300, Thiago Cristino dos Santos wrote:
Hi,
Is there some RT 3.4.4 module providing integration with subversion?
How about http://search.cpan.org/dist/RT-Integration-SVN/ ?
- Alex
___
All versions of RT from 3.0.0 to 3.6.6 (including some, but not all RT
3.7 development releases) are vulnerable to a potential remote denial
of service attack which could exhaust virtual memory or consume all
available CPU resources. After a detailed analysis, we believe that
an attacker would
On Tue, 2011-01-18 at 01:27 -0400, Kim Pedersen wrote:
[error] Insecure dependency in chdir while running with -T switch at
/usr/lib/perl5/5.10.1/File/Path.pm line 250.\nCompilation failed in
require at (eval 2) line 1.\n
We don't support running RT under taint mode. Remove the
All released versions of RT from 3.0.0 through 3.8.9rc1 use an
insecure hashing algorithm to store user passwords. If an attacker is
able to gain read access to RT's database, it would be possible for
the attacker to brute-force the hash and discover users' passwords.
CVE-2011-0009 has been
In the process of preparing the release of RT 4.0.0, we performed an
extensive security audit of RT's source code. During this audit,
several vulnerabilities were found which affect earlier releases of RT.
We are releasing versions 3.6.11, 3.8.10, and 4.0.0rc8 to resolve these
vulnerabilities, as
On Thu, 2011-04-14 at 10:18 -0400, Murphy, Kevin wrote:
Just to clarify: after applying the patch to 3.8.9, do I have 3.8.10?
The page footer and system configuration page still say 3.8.9 and
don't mention the patch.
No. The security patchsets are a minimal set of security patches which
do
On Fri, 2011-04-15 at 09:52 -0300, Luciano Silva wrote:
I have RT 3.8.9 (applied the security patch to 3.8.10),
The security patch does _not_ include all of the changes in 3.8.10; it
is a minimal set of changes to address the security issues, and does not
include the many other bugfixes that
On Mon, 2011-05-02 at 14:58 -0400, Jeff Blaine wrote:
Using security-patched RT 3.8.7
This is fixed in RT 3.8.8.
- Alex
On Mon, 2011-05-02 at 13:52 +, Johan Sjöberg wrote:
I am currently evaluating RT4 on our RT test-server. I noticed that
improved fulltext-search is one of the things mentioned in the release
notes, and I can also see some settings regarding FullTextSearch in
RT_Config.pm.
Is there any
On Wed, 2011-05-04 at 14:27 -0500, Dario Landazuri wrote:
We are running an RT instance under https only. I just noticed a small
issue - when you're looking at a ticket, the links for a requestor's
other tickets are non-https (http://...). On our system, that leads to
a 404. Other links
On Fri, 2011-05-06 at 16:26 -0400, Voity, Michael T. wrote:
Well I got a little bit farther...
Now i got this error message...
The solution to this, among other things, is documented in
docs/UPGRADING-4.0 Please read the general upgrading instructions in
README, as well as docs/UPGRADING-4.0
On Fri, 2011-05-20 at 19:42 +, Patrick Fish wrote:
I'm testing a new RT4 installation with Postgres to try FullText
search.
We've fixed these bugs and improved the documentation immeasurably on
4.0-trunk in git, which will be shortly branched for 4.0.1 release
engineering. If you wanted to
On Mon, 2011-05-23 at 14:45 +0100, Gary Holmes wrote:
Only thing that does not seem to work any more is searching for
tickets by looking for words in the body of messages. In 3.8 we used
fulltext:word to search. This returns nothing in RT4. Is there
anything equivalent, or have I missed
propagate from rt-fulltext-indexer.in to rt-fulltext-indexer
before re-running make install.
- Alex
From 44ed7407c3e2bcdb207468afe4e7098eeffcd3fb Mon Sep 17 00:00:00 2001
From: Alex Vandiver ale...@bestpractical.com
Date: Wed, 25 May 2011 09:07:47 -0400
Subject: [PATCH] Return the Attachment object
On Thu, 2011-05-26 at 08:36 +0200, Robert Wysocki wrote:
[snip]
Please keep all replies on the list.
Thanks for the patch, rt-fulltext-indexer now works fine (assuming that
not trowing an error any more means everything is fine), but searches
still return no tickets whereas the same phrases
On Mon, 2011-06-20 at 05:36 +0300, kobo...@udvarhely.net wrote:
[snip]
So, it's a bug, mod_perl limitation or i'm missing something?
It's a mod_perl limitation; if you want to tun more than one RT instance
in an Apache instance, run them under fastcgi.
- Alex
2011 Training:
I'm happy to announce that RT 4.0.1 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.0.1.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.1.tar.gz.sig
SHA1 sums
d53bef5fbf9d4ed4536e626eed0b79a502d643a9 rt-4.0.1.tar.gz
On Thu, 2011-06-23 at 15:17 -0500, Adam Thompson wrote:
Followed the instructions in README: did configure, make upgrade,
updated schema, now rt-server.fcgi+lighttpd is broken.
Lighttpd error log only says:
What does the RT error log say? What does your lighttpd configuration
look like?
I
On Thu, 2011-06-23 at 16:12 -0500, Adam Thompson wrote:
What RT error log? I included everything lighttpd logged, and RT didn't
log anything except what I showed, not to stderr, nor syslog, nor any
file. (Hence my question about what would be useful to turn on for
debugging here...)
On Sun, 2011-06-26 at 18:53 +0200, hubert depesz lubaczewski wrote:
so far everything worked.
I had my previous pg in /opt/rt3, but for upgrade purposes I did cp -av
/opt/rt3 /opt/rt4
[snip]
Questions are:
1. what did I screw?
From docs/UPGRADING-4.0:
You really shouldn't
On Thu, 2011-07-07 at 09:52 -0400, Thomas Sibley wrote:
On 07/06/2011 06:44 PM, Joanne Keown wrote:
Back in June I emailed the below question/request for help and I don’t
believe I have seen a response to that.
Does anyone have any good ideas/pointers on this? I have searched
archives
On Thu, 2011-07-21 at 14:05 -0700, Randy Schwager wrote:
My new installation of RT (4.0.1) causes mod_perl to throw fatal
errors when trying to restart apache.
This points to an error in your RT configuration (not your Apache
configuration, which is what you provided). Please show us your
On Thu, 2011-07-21 at 19:20 -0600, Ian Roy wrote:
I’ve attempted to configure the status mapping in RT_SiteConfig.pm,
but I must be missing something. Could someone confirm that I’ve got
the formatting proper? Also, do I need to place this in each
corresponding lifecycle, or just once in the
On Thu, 2011-07-21 at 20:57 -0600, Ian Roy wrote:
I've made the changes that you mentioned, but I'm still getting the
error.
It would be handy if you could clarify the positioning of this code.
Does the above need to be located in the definition of swdev or
default?
Neither:
On Thu, 2011-07-21 at 14:05 -0700, Randy Schwager wrote:
I use Apache 2.2.11 with mod_perl 2.0.4.
Perl is at version 5.10.10, MySQL at 5.0.83, and I'm running Fedora
10.
There is no perl 5.10.10; do you mean 5.10.1?
After I drop the apache configuration file for rt4 into the conf.d
On Sun, 2011-08-28 at 13:49 +0200, Arkadiusz Miskiewicz wrote:
I'm going to setup full text search with mysql 5.5, sphinxse 2.1 and sphinxd
0.9.9.
[snip]
This means that sphinx will never ever return new matching tickets that are
above max_matches :-/ Would be acceptable if it use
On Mon, 2011-08-29 at 08:32 +0200, Arkadiusz Miskiewicz wrote:
Did indexing text/html and having html_strip=1 [1]
in sphinx produce any problems that caused only text/plain
to be choosen for indexation in rt-setup-fulltext-index?
With the caveats that you'll need additional html_strip=1
On Mon, 2011-09-19 at 13:24 +1000, fab junkmail wrote:
2011-09-19 02:08:28 UTC ERROR: string is too long for tsvector
(3831236 bytes, max 1048575 bytes)
2011-09-19 02:08:28 UTC STATEMENT: UPDATE Attachments SET
ContentIndex = to_tsvector($1) WHERE id = $2
I think it is getting to a
On Tue, 2011-11-01 at 09:32 -0600, Carlos Ramos wrote:
As a side note, I do have a working RT4 installation in debian
squeeze, but this was installed some time ago and it was the rt-4.0.0
tarball and I guess some of the CPAN modules are older too.
Just here to confirm that this only
On Wed, 2011-11-02 at 11:59 -0700, Ram Moskovitz wrote:
Hey folks,
Looks like MySQL has FTS built in :
http://dev.mysql.com/doc/refman/5.5/en/fulltext-search.html
Is this supported by RT 4.0x?
No. That fulltext indexing is only on MyISAM tables, which are not used
in RT because they lack
I'm happy to announce that RT 3.8.11 is now available.
http://download.bestpractical.com/pub/rt/release/rt-3.8.11.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.11.tar.gz.sig
SHA1 sums
96fe9babdca88224d6c8f2352f08bd62d613770d rt-3.8.11.tar.gz
I'm happy to announce that RT 4.0.3 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.0.3.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.3.tar.gz.sig
SHA1 sums
3719237973df81f7e1b0a31f034b03ed1cc8f98e rt-4.0.3.tar.gz
RT 4.0.3 contained a serious bug wherein upgrades from any version of
RT 3 to RT 4.0.3 broke template interpolation; please do not use it. If
you had previously upgraded from RT 3 to RT 4.0.0, 4.0.1, or 4.0.2,
before upgrading to RT 4.0.3, you are not affected by this bug.
If you are currently
On Fri, 2011-11-18 at 11:07 -0800, Jared Griffith wrote:
Can I use the same RT_SiteConfig.pm from the 3 install?
Yes, though you will want to skim through the new RT_Config.pm to ensure
that there are no new configuration variables that you should be
setting.
- Alex
RT Training
8---
From e96831cf8f457b1601dc778cc336d43105f7a38b Mon Sep 17 00:00:00 2001
From: Alex Vandiver ale...@bestpractical.com
Date: Wed, 9 Nov 2011 02:35:34 -0500
Subject: [PATCH] Restore database disconnection state after successful
safe_run_child
RT::Util's safe_run_child
On Fri, 2011-12-09 at 15:33 -0500, Jim Lesinski wrote:
I had determined that the cause of this issue is related to javascript
in /opt/rt4/local/html/Elements/EditCustomFieldAutocomplete. There is
an additional comma at the end of jQuery.autocomplete call and the
browser is expecting another
On Wed, 2011-12-28 at 13:31 -0800, Ram Moskovitz wrote:
From the mysql 5.6.4 release notes:
MySQL Server 5.6.4 (Milestone Release) is a new version of the
world's most popular open source database.
MySQL now supports FULLTEXT indexes for InnoDB tables.
On Fri, 2012-01-06 at 16:11 -0500, mja...@guesswho.com wrote:
The user had tried to submit a mysqldump that was 20GB as an attachment
I'm surprised your mail server didn't fall over from that.
But I didn't expect RT to increment the id when ticket creation failed.
For reference, RT isn't the
On Mon, 2012-03-05 at 21:34 +, Goran Marik wrote:
We have some problems with tickets that contain Re in the subject
line - like Remark, Request, etc. When replying from the
web-interface, RT will strip the Re in the first word in the subject
line for the outgoing email, so Request for help
On Fri, 2012-03-23 at 15:05 -0700, Brent Wiese wrote:
I noticed in the notes that when you enable SSL/TLS, it invokes
NET::SSLeay.
This is why RT::Authen::ExternalAuth prompts about SSL LDAP
Connections when you run `perl Makefile.PL`.
Didn’t appear to be installed. I installed via cpan… and
Internal audits of the RT codebase have uncovered a number of security
vulnerabilities in RT. We are releasing versions 3.8.12 and 4.0.6 to
resolve these vulnerabilities, as well as patches which apply atop all
released versions of 3.8 and 4.0.
The vulnerabilities addressed by 3.8.12, 4.0.6,
This release of RT contains important bugfixes and security updates.
You can download it from:
http://download.bestpractical.com/pub/rt/release/rt-3.8.12.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.12.tar.gz.sig
SHA1 sums
aa657de2fd687c51f31216df6dc1f639a0bc1f7c
RT 4.0.6 contains important security fixes, in addition to bugfixes.
http://download.bestpractical.com/pub/rt/release/rt-4.0.6.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.6.tar.gz.sig
SHA1 sums
f5c0dd16da21f0af8e9c093057aa58cbab08d06b rt-4.0.6.tar.gz
On Tue, 2012-05-22 at 10:34 -0400, Alex Vandiver wrote:
In addition to releasing RT versions 3.8.12 and 4.0.6 which address
these issues, we have also collected patches for all releases of 3.8 and 4.0
into a distribution available for download at this link:
http://download.bestpractical.com
On Wed, 2012-05-23 at 13:11 -0400, Jeff Blaine wrote:
FWIW, we are seeing the same sendmail problem with 3.8.10 patched
with latest patch set.
We have replicated this problem when running 3.8.12, or 3.8.x + the
security patches, when running under mod_perl; mod_fcgid and mod_fastcgi
are
On Tue, 2012-05-22 at 10:34 -0400, Alex Vandiver wrote:
Internal audits of the RT codebase have uncovered a number of security
vulnerabilities in RT. We are releasing versions 3.8.12 and 4.0.6 to
resolve these vulnerabilities, as well as patches which apply atop all
released versions of 3.8
On Thu, 2012-05-24 at 14:51 -0700, Chris Hiestand wrote:
Firstly, I think that in general, you do not need to worry much about
CSRF if the request method is GET. I do not know the internals of RT,
but shouldn't all harmful operations be POSTs? If that were the case,
I'd say you don't need to
On Fri, 2012-05-25 at 18:31 +0300, Kim B. Heino wrote:
I tried to run 3.8.12 with b7a5a53 patch on RHEL5 system. Outgoing
emails work, but incoming doesn't. I see this on my maillog:
Please show us your Apache and RT configuration, with passwords redacted
as necessary.
- Alex
On Fri, 2012-05-25 at 18:31 +0300, Kim B. Heino wrote:
I tried to run 3.8.12 with b7a5a53 patch on RHEL5 system. Outgoing
emails work, but incoming doesn't. I see this on my maillog:
Please try applying 38093f9:
curl https://github.com/bestpractical/rt/commit/38093f9.patch |
patch -p1 -d
On Sun, 2012-05-27 at 17:08 +0300, Kim B. Heino wrote:
Please try applying 38093f9:
Thanks, that fixed the problem. 3.8.12 + b7a5a53 + 38093f9 is now
running fine here.
Excellent. I expect to roll 3.8.13rc2 shortly, then.
curious to know what version of mod_perl you're running (check
I'm happy to announce that RT 3.8.13 is now available.
http://download.bestpractical.com/pub/rt/release/rt-3.8.13.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.13.tar.gz.sig
SHA1 sums
adc7dab25a6454e47a9386f7d7aa8091b4ef46ca rt-3.8.13.tar.gz
On Wed, 2012-05-30 at 12:14 -0700, Chris Hiestand wrote:
Ah, that was my mistake. Are write GET parameters removed in RT 4?
Nope.
- Alex
We have determined a number of security vulnerabilities in commonly
installed RT extensions, enumerated below. You can determine which, if
any, of these extensions your RT installation is using by navigating to
Configuration - Tools - System Configuration, and examining the
Plugins configuration
On Fri, 2012-10-12 at 10:52 +0200, Xavier Reigner wrote:
It's better as the emails are not hanging in the mail box, but it
still not the perfect solution as the content needs more time to be
read.
What is missing ?
we8iso8859p1 appears to be an Oracle-only way of saying iso-8859-1.
I suspect
On Tue, 2012-10-16 at 20:55 +, Mike James wrote:
Fresh install of Centos 6.3, fully patched. Added the postgresql repo
and installed posgresql-9.2.1. RT 4.0.5 is config’d and looks ready to
go. Just one last problem…
I suspect SELinux shenanigans. Try disabling SELinux and trying again.
On Wed, 2012-10-17 at 15:21 -0500, Alex Hanselka wrote:
Ah I should have included this in the first place! I am using
Scientific Linux 6.3 (RHEL repack thing) and the latest RT, 4.0.7.
SELinux is disabled in this case. The owner and group of mason-data is
set to my webserver user.
---
From 0745a7c578ffb50ff17124334934fefdb0c61a2d Mon Sep 17 00:00:00 2001
From: Alex Vandiver ale...@bestpractical.com
Date: Mon, 20 Jun 2011 21:58:30 -0400
Subject: [PATCH] Refactor rt-server.in into RT::PlackRunner
This properly detects --port, --listen, and --socket options
On Fri, 2012-10-19 at 14:25 -0500, Alex Hanselka wrote:
You can find that at http://darkdna.net/strace.txt
Was this from before or after the patch? I don't see any of the
expected calls to bind or listen there, which is the problem the patch
was meant to address. Can you strace the spawn-fcgi
On Fri, 2012-10-19 at 14:59 -0500, Alex Hanselka wrote:
I lied! I misapplied that patch! I feel stupid and now it is recorded
for all time in the archives. In any case, the rt-server.fcgi works now
by itself, but spawn-fcgi still fails to spawn a persistent process.
Glad to hear that
On Fri, 2012-10-19 at 15:13 -0500, Alex Hanselka wrote:
I can! http://darkdna.net/spawn-fcgi.7021.txt and
http://darkdna.net/spawn-fcgi.7022.txt.
spawn-fcgi is redirecting stdout and stderr to /dev/null, which is
hiding the helpful error message we're printing
about /opt/rt4/var/log/rt.log not
We have determined a number of security vulnerabilities which affect
both RT 3.8.x and RT 4.0.x. We are releasing RT versions 3.8.15 and
4.0.8, and RTFM version 2.4.5, to resolve these vulnerabilities, as well
as patches which apply atop all released versions of 3.8 and 4.0.
The vulnerabilities
RT 4.0.8 contains important security fixes, in addition to bugfixes.
http://download.bestpractical.com/pub/rt/release/rt-4.0.8.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.8.tar.gz.sig
SHA1 sums
7be074e86929c69b4f17d10503646ff070f7fa3b rt-4.0.8.tar.gz
This release of RT contains important security updates.
You can download it from:
http://download.bestpractical.com/pub/rt/release/rt-3.8.15.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.15.tar.gz.sig
SHA1 sums
abb7b0d52cb9843e3154aeff2490211ddcdc59b8 rt-3.8.15.tar.gz
RTFM 2.4.5 contains important security fixes.
http://download.bestpractical.com/pub/rt/release/rtfm-2.4.5.tar.gz
http://download.bestpractical.com/pub/rt/release/rtfm-2.4.5.tar.gz.sig
SHA1 sums
96c9800bf1eee94a5dd9978400a7cba8d9594b29 RTFM-2.4.5.tar.gz
1f136d9f047164d72c1cf3e0bd64839804fc49ae
On Wed, 2012-12-12 at 18:08 +, Daksh Chauhan wrote:
I am wondering if any one has tried this with MySQL 5.6 and RT 4.x?
FYI, MySQL 5.6 has still not hit general availability (GA), and is hence
still a development release.
I have RT 4.0.8 working on my test VM with MySQL 5.6.8, but need to
On Wed, 2012-12-12 at 19:31 +, LAW Andy wrote:
If I migrate my 3.6.5 mySQL-based system to 4.x, the current content
searches will still work at the same sort of speed that they do now,
will they not? Is the full-text search in postgres-based systems an
enhancement or is 4.0/mySQL/content
On Fri, 2013-02-01 at 17:03 -0800, Ben Poliakoff wrote:
We're currently running RT 4.0.5-3~bpo60+1 (from Debian backports) with
Postgresql 8.4.12-0squeeze1.
This is fixed in RT 4.0.9 and above, wich resolve this issue by skipping
the attachment with bad data. RT 4.0.7 and above are better
On Thu, 2013-02-07 at 15:38 -0500, Jay Ashworth wrote:
As a field report, BTW: SuSE 12.1 has no packages at all, even in Packman,
and CentOS5 has only rt3 (of unknown release), even with epel and remi.
Fedora is making slow progress at packaging rt4, but it is in the wings:
On Thu, 2013-02-14 at 20:13 +0100, Lars Bräuer wrote:
I just spend about an hour wrestling with rt-crontool after an upgrade
from 4.0.6 to 4.0.10.
Sorry that this bug ate your time, and our apologies that it went
unfound until now.
I couldn't find the place where to report this bug to be
On Thu, 2013-02-21 at 10:15 -0600, Robert Nesius wrote:
I don't see this option in my configs - would be nice if the docs
showed the version these config settings first appeared in, though I
suppose I could grep change logs for that too. Even so would be kind
of nice.
That option was first
This is a notification of a security vulnerability, not of RT, but of
perl itself. That vulnerability, CVE-2013-1667, affects all production
versions of perl from 5.8.2 to 5.16.x.
From perl5-porters:
In order to prevent an algorithmic complexity attack against its
hashing mechanism,
On Thu, 2013-04-04 at 12:01 -0700, speeder305 wrote:
I also have the same problem. Compatibility mode cannot be enabled.
Please test 4.0.11rc2, released yesterday.
- Alex
On Wed, 2013-04-03 at 09:32 -0400, Kevin Falcone wrote:
RT 4.0.11rc2 is now available for testing.
On Thu, 2013-05-09 at 11:51 +1200, Chris Foster wrote:
Error while loading /opt/rt4/sbin/rt-server: Attempt to reload
RT/Authen/ExternalAuth.pm aborted. \nCompilation failed in require
at /opt/rt4/sbin…/lib/RT.pm line 730.
Please show the complete error. There should be an error message above
On Thu, 2013-05-09 at 10:18 -0500, Russell Jones wrote:
I have noticed that when sending a new email to my
CorrespondenceAddress, a new ticket is created in my General queue. I
now noticed that the DefaultQueue setting is not the reasoning for this
behavior according to the manual, and I am
Two of the May 2013 security vulnerabilities also affect the MobileUI
extension, which provides a mobile interface for RT versions 3.8.x. The
extension was merged with core RT starting in version 4.0.0, and the
respective vulnerabilies in RT 4.0.0 to 4.0.12 were fixed by the May
2013 patches and
This release fixes an important regression in the Shredder tool included
in 4.0.14 and 4.0.15. Attempting to run the Shredder tool from the
command line would fail with a compile-time error.
http://download.bestpractical.com/pub/rt/release/rt-4.0.16.tar.gz
This release fixes an important regression in the upgrade script
included in 4.0.14, 4.0.15, and 4.0.16. Attempting to upgrade from 3.x
would skip key upgrade steps. New installs, and sites upgrading from
within the 4.0.x series, are unaffected.
Affected installations (i.e., who upgraded from
On Sun, 2013-08-04 at 03:38 +0530, Arun ragini wrote:
RT 4.0.16 ia acting up and it is resetting password after login.
If you upgraded from RT 3.x to RT 4.0.16, please see the release notes
for RT 4.0.17:
http://blog.bestpractical.com/2013/08/rt-4017-released.html
- Alex
in RT 4.2.0 is included below. Many
of the new features will also be described and demoed in a series of
blog posts on http://blog.bestpractical.com/ in the coming weeks.
- Alex Vandiver, for Best Practical
* Much improved reporting via search result charting
- Multiple group
On Mon, 2013-09-23 at 23:29 +0200, Albert Shih wrote:
YESSSI find the problem.
The problem come with the new version of
p5-Encode-2.55
We've confirmed the bug; it is caused by Encode = 2.53, and will be
fixed in RT 4.0.18 and 4.2.0. Until 4.0.18 is released, we suggest
On Wed, 2013-10-02 at 21:26 -0500, Max McGrath wrote:
Trying to get from 4.0.16 to 4.2.0rc5.
Make upgrade and make database-upgrade go fine, but when I restart
Apache I get:
root@help:/tmp/rt-4.2.0rc5# /etc/init.d/apache2 restart
Syntax error on line 44 of
On Wed, 2013-10-02 at 21:53 -0500, Max McGrath wrote:
Nope...definitely did that step: [snp]
Ah. Then the perl that your mod_perl is linked against is not the perl
that you configured RT with -- did you recompile a newer perl to meet
the = 5.10.1 dep, but not recompile mod_perl? Deploying with
professional support from the folks who built RT, drop us a line at
cont...@bestpractical.com.
- Alex Vandiver, for Best Practical
* Much improved reporting via search result charting
- Multiple group by and statistic calculations in a table
- Time statistics such as average, minimum
On Fri, 2013-10-04 at 21:02 -0400, Mathew Snyder wrote:
I'm able to access the configuration interface when I
run /opt/rt4/sbin/rt-server. I step through the configuration until I
get to the initialize database step. When I continue from there I get
an error indicating Invalid Group Name and
On Mon, 2013-10-07 at 22:02 +, Jesse Davidson wrote:
Up until recently, this has worked fine, and any time a reply was made
to a ticket, the web interface would note in the ticket history that
an outgoing e-mail was recorded. Now, the web interface says nothing
below the reply and no
the attached patch, which will be in 4.2.1.
- Alex
From e8277894b339bf12dce1ca1f8b6d5a8fb5eb20de Mon Sep 17 00:00:00 2001
From: Alex Vandiver ale...@bestpractical.com
Date: Fri, 11 Oct 2013 15:14:46 -0400
Subject: [PATCH] Insert hidden name=value input after button, not inside of it
jQuery's .append
On Mon, 2013-10-14 at 10:15 -0500, Max McGrath wrote:
Hi all -
Upgraded from 4.0.16 to 4.2 on a test VM. I am unable to create a
ticket via the web interface...this is what I'm seeing in rt.log.
[6608] [Mon Oct 14 15:11:46 2013] [error]: Can't locate object method
DefaultOnCreate via
We're pleased to announce that RT 4.0.18 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.0.18.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.18.tar.gz.sig
SHA1 sums
c023227267b6fdfc4514b233d53e1b1bc31b51a1 rt-4.0.18.tar.gz
On Tue, 2013-10-22 at 12:55 -0400, Kevin Falcone wrote:
I'm replying to this question because you've asked variants on it 3
times today and I assume this is the closest to your current code.
On Mon, Oct 21, 2013 at 08:53:17PM -0400, Mathew Snyder wrote:
I'm trying to use RT::Queue to
On Wed, 2013-10-23 at 12:14 -0400, Tod Detre wrote:
I have just upgraded an RT install to 4.2.0. We are experiencing a
problem where the ticket history is very slow. Everything else seems
to load just fine and the history will load in ~50-60 seconds. Also,
if you go to the same ticket in a
On Wed, 2013-10-23 at 12:27 -0400, Tod Detre wrote:
Mysql 5.5.23
You'll want to turn on the MySQL slow query log to find what SQL queries
are taking overly long -- see
http://dev.mysql.com/doc/refman/5.5/en/slow-query-log.html for
instructions, but they mostly boil down to setting
On Wed, 2013-10-23 at 13:47 -0400, Tod Detre wrote:
I've had the mysql slow log on, but it does not show any slow
queries.
That is surprising to me, as the symptoms of first load is slow,
successive ones are fast sounds like the MySQL query cache to me, as
I'm not aware of any other caching
On Tue, 2013-10-22 at 08:39 -0500, Max McGrath wrote:
If you look at the attached screenshot, I have tickets in all of my
queues. But on the right side, under Quick Search, it shows that all
of my tickets reside in the Other queue. Not sure what is wrong or
how to fix that. Any
On Thu, 2013-10-24 at 15:59 -0400, John Apodaca wrote:
Are the Perl modules required for SSL now included by default?
Yes.
- Alex
On Fri, 2013-10-25 at 19:45 +, Wright, Cory (CDC/OID/NCIRD) (CTR)
wrote:
After an upgrade to 4.2.0 our instance of RT will not send out email.
I don’t even get the “Outgoing email recorded” message in a ticket, so
I assumed a problem with scrips. I’ve created new post-upgrade scrips
for
On Thu, 2013-10-24 at 09:55 -0400, Tod Detre wrote:
I'm learning more and more about mysql and RT trying to track down
this problem. 8-) I ran mysqldumpslow to try to find queries that are
showing up a lot and found the queries listed below. However, I'm not
convinced it is on the sql server
On Fri, 2013-10-25 at 20:38 +, Wright, Cory (CDC/OID/NCIRD) (CTR)
wrote:
Thanks for the tip Alex -- this is what I tried at first and there were
no suspicious messages which made me think that somehow I have a flag
turned off or something else.
Please keep your replies on-list. It is
On Fri, 2013-10-25 at 16:56 -0400, Tod Detre wrote:
Here are the EXPLAIN results: [snip]
So it looks like the first query is using an index, but the second is
not. I've confirmed that the ObjectCustomFieldValues table has the
correct indexes listed in the schema.mysql. However the disabled
On Mon, 2013-10-28 at 12:58 +, Wright, Cory (CDC/OID/NCIRD) (CTR)
wrote:
Thanks Alex -- what's attached is me logging in and performing one
correspond in which I expect an email. Hostnames/IPs/db names have
been anonymized.
Your logs are chock full of SQL statement execution errors, which
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