, there's this clause:
if ( $cf-Type eq 'DateTime' $op eq '=' ) {
We used Data::Dumper to see what came out of $cf and there seems to be no
'Type' attribute.
We are running RT v4.0.2 on CentOS 5.
Any help will be highly appreciated.
--
Hugo Escobar
hav
[image: AFS_logo.png]
Follow us
some sample
code.
-kevin
--
Hugo Escobar
[image: AFS_logo.png]
Follow us on Facebook and Linked-In
[image:
facebook-24x24.png]http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL/64952991864
[image: linkedin-24x24.png] http://www.linkedin.com/companies/1006276
facebook-24x24
:
using HTTP_Request2\nAttachment: somejpeg.jpg\n)
-addUpload('attachment_1',$attachment_file,$attachment_file,'image/jpeg');
$request-send();
?
On Tue, May 22, 2012 at 5:33 PM, Hugo Escobar hesco...@afslc.com wrote:
Hi there, I have this same problem, i need to add attachments to existing
tickets
!
--
Hugo Escobar
[image: AFS_logo.png]
Follow us on Facebook and Linked-In
[image:
facebook-24x24.png]http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL/64952991864
[image: linkedin-24x24.png] http://www.linkedin.com/companies/1006276
AFS_logo.pnglinkedin-24x24.pngfacebook-24x24.png
Update: solved!
This certainly this was more a ckeditor question, but anyway,
just in case someone had a similar problem:
the right way to update the textarea using javascript is
*CKEDITOR.instances.UpdateContent.insertText('newer content')*
On Mon, Nov 12, 2012 at 4:49 PM, Hugo Escobar hesco
Hi there:
I'm just curious about if/when is jquery going to be upgraded. I checked
the latest rt release (rt-4.0.8) and it still uses jquery 1.4.2
It's been a while since that jquery version was first released ...
Thanks
--
Hugo Escobar
[image: AFS_logo.png]
Follow us on Facebook
only a few transactions first and then using ajax I
could retrieve more transactions when the user scrolls down to
the end of the list ...
Any help will be appreciated
--
Hugo Escobar
[image: AFS_logo.png]
Follow us on Facebook and Linked-In
[image:
facebook-24x24.png]http://www.facebook.com
app (not RT) but
i just wanted
to know if someone could shed some light here. Are there any size (or
otherwise) limits
that i could change in RT's (or apache) side?
Any help will be highly appreciated
--
Hugo Escobar
[image: AFS_logo.png]
Follow us on Facebook and Linked-In
[image:
facebook
/2013 01:18 PM, Hugo Escobar wrote:
Hi,
I've been using the REST api for some time to communicate RT with a
custom
made web app.
I'm having problems sending files when their size approach 1MB.
The following lines show up in apache's error logs when i attempt to
upload big files
/Update.html'
When i run the same snippet in a cli script it works always.
I'm totally clueless about what is causing this situation, after spending
countless hours i haven't solved this problem.
Any help will be greatly appreciated
--
Hugo Escobar
[image: AFS_logo.png]
Follow us on Facebook
section
My implementation of this callback creates a MIME::Entity and adds the file
to it, then it
'writes' the whole message to $session{'Attachments'}
I've been trying to do the right changes for this to work under 4.2.2 but
no luck so far
Any help will be greatly appreciated
--
Hugo Escobar
On Wed, Feb 5, 2014 at 10:23 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Feb 04, 2014 at 04:02:05PM -0500, Hugo Escobar wrote:
$m-callback( Ticket = $TicketObj, ARGSRef = \%ARGS, checks_failure
= \$checks_failure,
results = \@results, CallbackName = 'Initial
On Wed, Feb 5, 2014 at 12:32 PM, Hugo Escobar hesco...@afslc.com wrote:
On Wed, Feb 5, 2014 at 10:23 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Tue, Feb 04, 2014 at 04:02:05PM -0500, Hugo Escobar wrote:
$m-callback( Ticket = $TicketObj, ARGSRef = \%ARGS,
checks_failure
I've tried the following places/names:
$RT/local/html/Callbacks/Elements/MakeClicky
$RT/local/html/Callbacks/SomeDir/Elements/MakeClicky
(and many others ...)
I'm almost sure it's a file name/location issue but nothing I've tried
seems to work
Thanks in advance
--
Hugo Escobar
[image
help will be highly appreciated
--
Hugo Escobar
[image: AFS_logo.png]
Follow us on Facebook and Linked-In
[image:
facebook-24x24.png]http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL/64952991864
[image: linkedin-24x24.png] http://www.linkedin.com/companies/1006276
--
RT Training
Right, I wasn't getting the email address. it works now.
Thanks
On Thu, May 22, 2014 at 4:35 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, May 21, 2014 at 10:12:03PM -0400, Hugo Escobar wrote:
Hello,
I've been attempting to instruct rt to send emails 'On Correspond
control (on/off):
- Let this user access RT, and
- Let this user be granted rights (Privileged)
I also browsed RT_Config up and down but nothing seems to control this
particular behaviour or I'm missing something ...
Any help will be highly appreciated
--
Regards,
Hugo Escobar
http
On Tue, Jun 17, 2014 at 3:16 PM, Kevin Falcone falc...@bestpractical.com
wrote:
On Fri, Jun 13, 2014 at 01:23:47PM -0400, Hugo Escobar wrote:
I found this thread and have a few questions:
Unfortunately, this thread appears to be unrelated to your problems.
On Thu, Apr 10, 2014 at 12:46
fields?
--
Regards,
Hugo Escobar
http://www.associationfinancialservices.com/
4770 Biscayne Blvd, Ste 700
Miami, FL 33137
main: 305.677.0022
support: 305.921.4620
email: hesco...@afslc.com
Follow us on Facebook and Linked-In
http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL
Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932
--
Regards,
Hugo Escobar
http://www.associationfinancialservices.com/
4770 Biscayne Blvd, Ste 700
Miami, FL 33137
main: 305.677.0022
support: 305.921.4620
email: hesco
); #decoded_content);
my $newpriority = 100;
my ($status, $msg) = $self-TicketObj-SetPriority($newpriority);
unless ($status) {
$RT::Logger-warning(unable to set new priority value);
return undef;
}
return 1;
}
--- end code
Any help will be highly appreciated
--
Regards,
Hugo
ser to access those
files.
I've been searching the internet to no avail.
Any help will be appreciated
--
Regards,
Hugo Escobar
<http://www.associationfinancialservices.com/>
4770 Biscayne Blvd, Ste 700
Miami, FL 33137
main: 305.677.0022
support: 305.921.4620
email: hesco...@afslc.com
Thank for your comments and suggestions. We decided to upgrade RT to 4.4
On Wed, Jun 8, 2016 at 3:11 AM, Christian Loos <cl...@netcologne.de> wrote:
> Am 07.06.2016 um 23:23 schrieb Hugo Escobar:
> > We need to give our users the possibility of receiving large files
/html'
[image: Inline image 1]
Any help will be appreciated
--
Regards,
Hugo Escobar
<http://www.associationfinancialservices.com/>
4770 Biscayne Blvd, Ste 700
Miami, FL 33137
main: 305.677.0022
support: 305.921.4620
email: hesco...@afslc.com
Follow us on Facebook and Linked-In
nevermind,
the problem was solved by updating /Ticket/Update.html
Thanks
On Mon, Jun 27, 2016 at 1:16 PM, Hugo Escobar <hesco...@afslc.com> wrote:
> Hi,
>
> We are upgrading from 4.2.9 to 4.4.0
>
> The error in the attached image results when attempting to upgrade a
>
not aware of.
Thanks in advance,
--
Regards,
Hugo Escobar
<http://www.associationfinancialservices.com/>
4770 Biscayne Blvd, Ste 700
Miami, FL 33137
main: 305.677.0022
support: 305.921.4620
email: hesco...@afslc.com
Follow us on Facebook and Linked-In
<http://www.facebook.com/pages/Mi
> Like so:
>
> while(my $attachment = $self->TransactionObj->Attachments->Next) {
> $RT::Logger->info($attachment->Filename);
> }
>
>
>
> On Wed, Mar 16, 2016 at 1:01 PM, Hugo Escobar <hesco...@afslc.com> wrote:
>
>> Update:
>> The f
is in the log file:
[Wed Mar 16 16:47:07 2016] [error]: Scrip 34 Commit failed:
RT::Attachment::FileName Unimplemented in RT::Action::UserDefined. ((eval
652) line 2)
any ideas?
Thanks in advance
PS:
our installation:
Centos 6.6/MySql/Apache+mod_perl
RT 4.2.9
On Tue, Mar 15, 2016 at 7:04
procedures like erasing browser
cookies, restarting apache erasing the mason cache, etc and nothing seems
to work. Google searches haven't given me anything useful either
Any help will be highly appreciated
--
Regards,
Hugo Escobar
<http://www.associationfinancialservices.com/>
477
at 1:57 PM, Hugo Escobar <hesco...@afslc.com> wrote:
> Hi,
>
> We are in the process of upgrading rt to 4.4.1
>
> I'm having a problem with my local instance. I cannot go beyond the login
> page. Note the following lines in the apache logs. The first two lines (in
> bl
#012will remove this restriction.)
"""
This happens even if I set this value:
Set($RestrictReferrer, 0);
Am I doing something wrong?
Any help will be greatly appreciated
--
Regards,
Hugo Escobar
<http://www.associationfinancialservices.com/>
4770 Biscayne Blvd, Ste 700
Miami,
help will be highly appreciated
--
Regards,
Hugo Escobar
<http://www.associationfinancialservices.com/>
4770 Biscayne Blvd, Ste 700
Miami, FL 33137
main: 305.677.0022
support: 305.921.4620
email: hesco...@afslc.com
Follow us on Facebook and Linked-In
<http://www.facebook.com/pages/M
<elac...@easter-eggs.com>
wrote:
> Le 23/08/2016 à 22:59, Hugo Escobar a écrit :
> > Hi,
> >
> > I need to be able to stop submitting a "Public Reply" correspondence
> > based on a evaluation that returns a Boolean value.
> >
> > This decisi
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