[rt-users] Customfields question

that. Can anyone point me in the right direction? Thank you in advance. Met vriendelijke groet / With kind regards, Richard Pijnenburg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Customfields question

with the rights. Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl Tel +31 (0)20 7570780 Fax +31 (0)20 7570789 Zekeringstraat 43,1014 BV Amsterdam, NL

Re: [rt-users] Customfields question

Hi Emmanuel, I found that file yeah. It's only unclear what code I need to make the filter for it. Unfortunate my coding experience is more in php then perl :-) Met vriendelijke groet / With kind regards, Richard Pijnenburg -Original Message- From: rt-users-boun

Re: [rt-users] Customfields question

Support For our administration department I have other queues and those I want under a group Administration. Is there already a modification for this? Met vriendelijke groet / With kind regards, Richard Pijnenburg -Original Message- From: rt-users-boun...@lists.bestpractical.com

[rt-users] RTFM

vriendelijke groet / With kind regards, Richard Pijnenburg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets

Re: [rt-users] RTFM

Hi Joop, I haven't defined any CustomFields. The Content field is for the text that needs to be included in the RT ticket when I select it. The user I'm using has all rights. Met vriendelijke groet / With kind regards, Richard Pijnenburg From: Joop [mailto:joopvandew...@mococo.nl

[rt-users] Custom field for users

for your time. Met vriendelijke groet / With kind regards, Richard Pijnenburg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover

Re: [rt-users] Custom field for users

It works :-) Thank you very much. Met vriendelijke groet / With kind regards, Richard Pijnenburg -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, December 04, 2009 11:44 AM

Re: [rt-users] File attachments in RTFM

Hi Kevin, Are there plans to make this available? It's a feature that I believe more people would like to use ( I know I would love it ) Met vriendelijke groet / With kind regards, Richard Pijnenburg -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users

[rt-users] rt-crontool and custom action

to the customfield. 2. Open the ticket ( because it's resolved ) How can I do this? I found something with a Action::UserDefined but It's not clear to me how I can do that. Thank you for your time. Met vriendelijke groet / With kind regards, Richard Pijnenburg

[rt-users] Single SignOn

Dear list, I'm wondering if there is a possibility for single signon based on a webservice. ( soap calls ) I have found a module, RT-Authen-ExternalAuth, but that one can only do Cookie/Ldap/Mysql. With kind regards, Richard Pijnenburg

[rt-users] Customfield question

number to get his products. This way the customer can select his product where he has a question about. Is this even remotely possible? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http

Re: [rt-users] Customfield question

vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43,1014 BV Amsterdam, NL -Original Message

Re: [rt-users] Customfield question

of a custom field called Customer ID. If the user is non privileged then get the custom field called Customer ID from the user it self. Does anyone have an idea on this? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS

[rt-users] Creating own custom field

can put in the source code? Thanks in advance. Met vriendelijke groet / With kind regards, Richard Pijnenburg Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8

I have the same issue. Cleaned the mason cache and restarted apache, but same result. Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl http://www.widexs.nl/ Tel +31 (0)20 7570780

[rt-users] calculating worked time from child tickets

think. Or does someone already have this built? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl http://www.widexs.nl/ Tel +31 (0)20 7570780 Fax +31 (0)20 6116302

[rt-users] Migration from OTRS to RT3

groet / With kind regards, Richard Pijnenburg Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Multiple unpriv users see tickets

Dear List, Is it possible to group certain users ( for example 3 persons of 1 customer ) so they can see the tickets of each other? I haven't been able to find anything on the maillist archive yet about it. Met vriendelijke groet / With kind regards, Richard Pijnenburg Discover

Re: [rt-users] see others tickets

Wouldn't it be easier if you could create a group per customer and let all the users in that group see the tickets from each other? Of course there are different approaches possible to the same issue :-) Met vriendelijke groet / With kind regards, Richard Pijnenburg -Original Message

Re: [rt-users] see others tickets

I will give it a shot and let you know :-) Met vriendelijke groet / With kind regards, Richard Pijnenburg Change and Incident Coordinator WideXS http://www.widexs.nl Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43