Hello Folks,
i have installed RT3.8.7 on Ubuntu 8.4 a couple of week ago. in beginning
every thing was working smoothly but from last couple of days i am facing
very strange issue.
All other functions of RT are working fine except.
it happening that when ever i am trying to do any thing about
Guys my problem is resolved by the suggestion provided by Raed El-Hames.
Hats off to Him... :)
softouch wrote:
Hello Folks,
i have installed RT3.8.7 on Ubuntu 8.4 a couple of week ago. in beginning
every thing was working smoothly but from last couple of days i am facing
very strange
Hello Folks
how can i change the
»|« RT 3.8.7 Copyright 1996-2009 Best Practical Solutions, LLC.
string from the RT web pages??
also how to change the legal statement from Login page.
Thanking in Advance.
R i Z.
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Hello.
after installation of Fresh RT, there is a bulk of test tickets in rt DB. i
want to remove these tickets before commencing operational launch of my
system. please help me to remove these tickets. also after deletion of
tickets ticket counter no should be reset.
also kindly help me to
Thankz a lot dear, i have successfully deleted the test tickets.
i also want to reset the ticket counter to 0. so that when i am going to
operational launch of system, it should be a fresh one.
Alberto Villanueva wrote:
Hello,
You must use Shredder. When you execute a query in
Is there any one who can help me to reset the ticket counter to 0. as i have
deleted all test mails from dB so i also want to reset the thicket counter.
which table contains information about ticket counter?
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Hello.
if i want to forward some ticket to such person who is not member of RT. i
used forward option in Ticket.
but i can't put custom text for this message as there is no option
available. how to add some custom text in a forwarded ticket and also how to
send this custom text to the receiving
Hello.
i need to notify my system domain members about Due daily, weekly and
monthly maintenance activities by creating scheduled (daily, weekly and
monthly) automatic tickets for each User group. Please guide me that how can
create schedules in RT for automatic ticket creation and also
Hello.
i want to make development changes in RT. any one can guide me from where to
start or is there RT Development Guide is available to start???
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http://old.nabble.com/Anyone-have-RT-Development-Guide-tp27591463p27591463.html
Sent from the Request Tracker
Hello.
i need to forward a ticket to some person outside RT, just like same as
Comment or Correspond, so that forward should also be treated as an
transaction and could be recorded in Ticket History.
Please reply any one, i need this desperately.
Thanks,
R i Z
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Hello.
whenever my RT users are creating ticket in some queue, ticket is created by
two owners.
one who is actually creating the ticket and other it selects randomly
between different RT Admins.
please help me to sort out the reason of this issue.
R i Z.
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:
Softouch,
Your question is a bit vague. Are you having a problem segregating
notifications? A problems distinguishing the difference between a ticket
Creator and a Ticket Requestor?
There are several relationships a user can have with a ticket. At the
Queue level, they can be a watcher (either
Transaction
R i Z.
Ken Crocker wrote:
Softouch,
Have you created any scrips that activate when a ticket is created?
Otherwise, that's crazy. I can't see any reason that the vanilla RT
would ever do that. It doesn't make sense and I can't think of any
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