[rt-users] Seeking notification method advice

for each of the techs? http://wiki.bestpractical.com/view/SendEmailAction I'd love to hear what some of you think. -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us

[rt-users] Need LDAP scrip help: using a switch statement

field get set when a new ticket comes in. Running RT 3.6.3 on Ubuntu with MySQL 5.0.22 and apache-ssl 1.3.34 -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us

Re: [rt-users] Delete large attachment

the MySQL statements given on a test system and see what happens... Thanks again for your help, Tim On 14/06/07, Jeff Stark [EMAIL PROTECTED] wrote: Thanks Jeff, we do have Shredder installed and it works great for Tickets, etc...but you can't shred Attachments in Custom Fields with it, so we

[rt-users] Delete large attachment

. Server version of dapper drake 6.06 LTS (webmin shows this as 6.06.1) Webmin version 1.320 PostgreSQL version 7.4.12 (With schemas) Please let me know if you require any other information. Thanks in advance, Tim ___ http://lists.bestpractical.com/cgi-bin

[rt-users] Seeking custom RT script development

else to develop the script for me. Is that kind of thing OK to post on the list? Maybe we could use [RFP] or [JOB] in the subject line to differentiate them. Do we need an RT marketplace somewhere to this purpose? Jesse, other RT gurus, I'm open to suggestions. -Tim -- Tim Wilson, Director

[rt-users] custom field help text and dates

, Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

[rt-users] Conditions error message

it into a system log file but the user does not have access to that. Any ideas ? Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] sessions table size

of the whole DB. |# http://wiki.bestpractical.com/index.cgi?CleanupSessions -- Tim Rosmus [EMAIL PROTECTED] Postmaster / USENET / DNS Northwest Nexus Inc. / NetOS Inc. ___ http

[rt-users] User CustomField file/image Upload problem

. -- Tim Rosmus [EMAIL PROTECTED] Postmaster / USENET / DNS Northwest Nexus Inc. / NetOS Inc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] Email ticket requests ...

/index.cgi?fetchmail Tim Casada Nicholas Whitehead wrote: I have RT 3.6.3 installed on a Fedora Core 6 box I have configured it to use Sendmail . All seems to work fine When tickets are created from within RT, all the emails are sent correctly to requestors, CC

Re: [rt-users] mailgate not working

/Location . . . On Mon, Jan 15, 2007 at 04:56:51PM -0500, Tim Longo wrote: Hello, I'm in the process of installing rt-3.6.3, using apache-2.2.4 (w/ fastcgi), mysql-5.0.24, perl-5.8.8, using solaris and sendmail. Following the install README, I've gotten to a point where I am able to access

[rt-users] mailgate not working

Hello, I'm in the process of installing rt-3.6.3, using apache-2.2.4 (w/ fastcgi), mysql-5.0.24, perl-5.8.8, using solaris and sendmail. Following the install README, I've gotten to a point where I am able to access the webrt interface, and have created a queue, and granted access to the

Re: [rt-users] show custom field value in emails

/index.cgi?AddCustomFieldsValuesToMail -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us ___ http://lists.bestpractical.com/cgi

[rt-users] Adding an entire group as ticket Cc

. I've posted a screenshot here: http://technosavvy.org/wp-content/uploads/RT_modify_people.jpg Any thoughts? This is RT 3.6.3 running on Linux with apache-ssl and mod_perl. -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph

Re: [rt-users] How to read custom email headers

it in the ScripActions section at: http://wiki.bestpractical.com/index.cgi?Contributions -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us

[rt-users] Using custom conditions with custom fields

triggered when the Bar custom field is modified. I only want this to run when Foo is set to Baz regardless of the value of Bar and whether it was changed. It would seem that I need a way to have the scrip ignore changes to custom fields other than Foo. Is this possible? -Tim -- Tim Wilson

Re: [rt-users] Using custom conditions with custom fields

Todd (and others), Thanks for the help. That makes sense to me except for one thing. I'm not sure where the $my_id comes from. More precisely, I don't see how comparing $self-TransactionObj-Field to $my_id works in this case. I realize this isn't a perl tutorial list, but I'm puzzled. -Tim

[rt-users] RT/Opera Text alignment problem

. Running RT 3.6.2rc1 (new style interface) -- Tim Rosmus [EMAIL PROTECTED] Postmaster / USENET / DNS Northwest Nexus Inc. / NetOS Inc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

Re: [rt-users] Apache SSL for RT 3.6.1

is dedicated to RT so it was quite easy to set up. I'm still working on getting non-secure URLs to redirect to the secure ones transparently. I've tried several different mod_rewrite approaches without success. -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE

[rt-users] 3.6.1 attachment problems...

of attachment except text is corrupted. I've searched all over the place but really can't find an answer or even a hint.Any one got any pointers or ideas? Thanks -- Tim Rosmus [EMAIL PROTECTED] Postmaster / USENET / DNS Northwest Nexus Inc. / NetOS Inc

Re: [rt-users] eDirectory authentication and creation

. -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] change RT logging from /var/log/messages

at changing them. You can definitely specify and separate log for RT. I believe you'll have to 'touch' the file before RT will start writing to it. (Could be wrong about that.) Good luck. -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN

Re: [rt-users] database on separate system

--help to get a list of all the available options. I installed on Ubuntu 6.06, but I followed the directions at http://wiki.bestpractical.com/index.cgi?DebianStableInstallGuide which worked quite well with only minor modifications. -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover

[rt-users] LDAP Auth to Novell eDirectory (working... kinda)

NDS error: password expired (-223). I've disabled the grace login feature for now, but that's not an effective long-term solution. I'd love to hear some suggestions. -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph

Re: [rt-users] writing a custom ticket submission form..?

.. I opted for a soap service to create/update and display tickets using soap::lite. Roy, I'd love to know more about this. What does your system look like from the users' perspective. What kind of immediate feedback do they get? -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover

[rt-users] [WIKI] Using RT to implement ITIL processes

Hi all, Any interest in creating a section in the wiki dedicated to documenting how RT can be used to implement ITIL processes? Seems like a good fit to me. -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax

Re: [rt-users] No open or closed tickets displayed

with the settings a little more. Thanks again for taking the time to respond, Tim On 11/09/06, Kenneth Crocker [EMAIL PROTECTED] wrote: Tim, Although we would grant the rights a little differently (we usuallygrant SeeQueue along with ShowTicket and grant SeeOutgoingMail to everyone on a global basis), I

Re: [rt-users] No open or closed tickets displayed

anyone direct me to any example configs? I spent quite a bit of time on the wiki going through what all the rights do, I have also bought the RT Essentials book but have so far been unable to get it right. Thanks Tim On 17/08/06, Drew Barnes [EMAIL PROTECTED] wrote: http://wiki.bestpractical.com

[rt-users] No open or closed tickets displayed

. Thanks, Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

[rt-users] make initdb failure when setting up RTFM

table names, but I only have the required names in there). Can anyone offer any advice on this one? Thanks in advance Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

[rt-users] Possible Enhancement Request - E-mail Transactions

I say this is on some of our longer tickets this probably accounts for 10-20% of the screen real estate. Thanks, -- Tim Casada ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] 3.6.0 Approvals

that has not been mentioned is the permissions. I had to give the person who will be approving the tickets the following grants: ModifyTicket, OwnTicket, ShowTicket. http://wiki.bestpractical.com/index.cgi?ApprovalCreation Tim Casada Joshua Colson wrote: On Wed, 2006-08-02 at 16:06 -0400, Tim

[rt-users] 3.6.0 Approvals

in the Approval queue and view them? Thanks, -- Tim Casada ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT

[rt-users] Re: binary attachment corruption on database move

Yes I had this same problem. I updated the wiki with the fix I had found elsewhere: http://wiki.bestpractical.com/index.cgi?MigrateToNewServer See my Note: I found that with the above command my binary attachments section. -- Tim Casada

[rt-users] How can I prevent users from reading other queue's tickets?

? Greetings Tim -- Tim Pritlove, Discordian Evangelist, Chaos Computer Club mailto:[EMAIL PROTECTED] http://tim.geekheim.de/ http:// www.blinkenlights.de/ jabber:[EMAIL PROTECTED] gizmo://timpritlove skype://timpritlove -- Ein Lebenskünstler gedeiht am besten im Spannungsfeld zwischen Bohème

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