[rt-users] CustomField Mandatory on Ticket Creation
Hello,
I’m trying to prevent customers to create tickets from mail. We have web
form which when filled contains every information we need. Then data
from form is extracted and put into custom fields.
I tried MandatoryOnTransaction
(http://search.cpan.org/~tsibley/RT-Extension-MandatoryOnTransition-0.03/lib/RT/Extension/MandatoryOnTransition.pm
) with condition * -> new but this isn’t working – mails with just body
text can be registered as ticket.
Then I tried OnCreateCheckCF
(http://requesttracker.wikia.com/wiki/OnCreateCheckCF ) and it kind of
worked in first place – I get message that ticket is rejected due to
not used form, but then when using web form, I get same message even
that cusotm fields ware filled in ticket.
I guess that OnCreateCheckCF i an old code for 3.8.4 and I’m using 4.2.3
on this instance.
Any help of achiving „Mandatory CF on creation from mail”?
Oh, and here is error log when OnCreateCheckCF is triggered:
[22704] [Fri Apr 8 06:51:59 2016] [info]: Ticket 2048 created in queue
'Klient' by bmaciejewski (/opt/rt4/sbin/../lib/RT/Ticket.pm:548)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "(?#Mandatory)"
isn't numeric in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "\x{28}\x{3f}..."
isn't numeric in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "\x{28}\x{3f}..."
isn't numeric in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Use of uninitialized value
$val in string ne at (eval 589) line 16. ((eval 589):16)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Use of uninitialized value
$val in string ne at (eval 589) line 16. ((eval 589):16)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Use of uninitialized value
$val in string ne at (eval 589) line 16. ((eval 589):16)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Use of uninitialized value
$val in string ne at (eval 589) line 16. ((eval 589):16)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Use of uninitialized value
$val in string ne at (eval 589) line 16. ((eval 589):16)
[22704] [Fri Apr 8 06:51:59 2016] [warning]: Argument "" isn't numeric
in numeric eq (==) at (eval 589) line 14. ((eval 589):14)
[22704] [Fri Apr 8 06:51:59 2016] [info]:
#2048/57890 - Scrip
29 OnCreateCheckCF (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:284)
-
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[rt-users] Problem with proper encoding data from LDAP (Windows AD)
After upgrade from 4.0.10 to 4.2.11 , returning users autenticated via LDAP (with ExternalAuth plugin), now have wrong polish characters in their names, oragnization etc. I turned debug options and see something like this: [27516] [Tue May 26 10:58:01 2015] [debug]: UPDATED user mkolbe: User mkolbe: City changed from 'Ostróda' to 'Ostróda' (/usr/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:421) [27516] [Tue May 26 10:58:01 2015] [debug]: UPDATED user mkolbe: User mkolbe: Organization changed from 'Dział IT' to 'DziaÅ� IT' (/usr/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:421) Then RT allow user to login but corrected data by hand is overwritten by data from Windows AD with wrong characters. Any hints for solving this?
[rt-users] Problem with RT::Extension::RepeatTicket after upgrade.
Hi list, I upgraded RT from 4.0.10 to 4.2.11 . Update went smooth but tickets suposed to be recuring , didn't show up. When starting plugin from hand I get this info only, no errors or warnings. What may be a problem, and how to fix this? [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 27248 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [notice]: Passed a unix time less than 0, forcing to 0: [-1] (/usr/lib/RT/Date.pm:563) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52327 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [notice]: Passed a unix time less than 0, forcing to 0: [-1] (/usr/lib/RT/Date.pm:563) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52320 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [notice]: Passed a unix time less than 0, forcing to 0: [-1] (/usr/lib/RT/Date.pm:563) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 27388 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [notice]: Passed a unix time less than 0, forcing to 0: [-1] (/usr/lib/RT/Date.pm:563) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52328 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [notice]: Passed a unix time less than 0, forcing to 0: [-1] (/usr/lib/RT/Date.pm:563) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52332 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 27250 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [notice]: Passed a unix time less than 0, forcing to 0: [-1] (/usr/lib/RT/Date.pm:563) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52334 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52319 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52317 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52321 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [notice]: Passed a unix time less than 0, forcing to 0: [-1] (/usr/lib/RT/Date.pm:563) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52323 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52324 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [notice]: Passed a unix time less than 0, forcing to 0: [-1] (/usr/lib/RT/Date.pm:563) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52329 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [notice]: Passed a unix time less than 0, forcing to 0: [-1] (/usr/lib/RT/Date.pm:563) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 47654 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [info]: Repeating ticket 52326 (/usr/local/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket:41) [577] [Thu May 21 11:06:58 2015] [notice]: Passed a unix time less than 0, forcing to 0: [-1] (/usr/lib/RT/Date.pm:563)
[rt-users] How to attach attachment (file) to outgoing mail?
Hi list, I have problem with sending attachments when replying from RT, and sending attachments from scrip. I have two questions here: 1. Is it possible when replaying to initial mail that created ticket to attach all attachments that came with it? 2. How I can choose in scrip First/Last/All attachments to be attached to outgoing mail when condition is valid? I'm using latest 4.2.11 with HTML Templates. Also, when replying to message that have pasted screenshot (inline image?), I can see it in RT editor, and it is shown in mail received in Thunderbird, but when received in Outlook, there is only icon with red X instead of actual immage. Is it known bug or limitation with Outlook or something can be tweaked for Outlook to show correct images? Thank You for any hints, because I spent two days searching for solution and found nothing that can lead me even one step closer to solution.
[rt-users] Change queue only
Is there a way to only change queue but not see it in summary? Example: User have rights only to this queues that was assigned to, lets say A, B, C. Sometimes ticket arrives that should be in queue D or E, but is registered in A or B or C. To not confuse user ideal solution will be that user in QuickSearch and "10 tickets without owner" still can see only queue A,B or C, but in tickets details in thise queues can choose from dropdown menu also queue D or E as well as A,B or C. Is this achivable? RT is 4.0.10.
[rt-users] Find tickets that are owned by requestors.
Hi, We are using scrip that auto change owner of the ticket to the person that first respond to unowned ticket. This prevents resolved tickets by NoBody user. However from time to time, Requestor want to add something to the ticket that was created minute ago. In this case Requestor is Owner of its own ticket and ticket is not visible to Staff anymore. My question is how I can search tickets with condition like Owner = Requestor? -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Change Owner in QuickCreate / QuickTicket to dropdown list of Users based on Queue
W dniu 2014-04-09 11:44, Emmanuel Lacour pisze: The problem is that in Create.html, the queue is already known so we can list owners only for this queue. In Quickcreate, the queue is selected at the same time, so you need to use some ajax query to update the owner dropdown. Here is a hint for this: http://issues.bestpractical.com/Ticket/Display.html?id=12545 any patch for a recent RT is welcome ;) Ok, I will try something based on this: http://requesttracker.wikia.com/wiki/QuickTicket The"Add custom fields to portlet" paragraph contains some Ajax tricks to show CustomFields based on selcted Queue. However I'm not Ajax/JavaScript programmer ;) -- BM -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Change Owner in QuickCreate / QuickTicket to dropdown list of Users based on Queue
Hello, I want to change field from only Me and Nobody to full list of
Users which have rights to Queue.
So far I managed to change this code on QuickCreate Element:
<&|/l&>Owner:
<%loc('Nikt')%>
selected="selected"><&|/l&>Ja
To this:
<&|/l&>Owner:<&
/Elements/SelectOwner, Name => 'Owner' &>
And it works, but gives me list of all users. Putting
SelectOwnerDropdown instead of SelectOwner narrows selection only to Me
and Nobody again.
Can this be done like in Ticket/Create.html - list of users only granted
rights to specific Queue? What I can see in Create.html it is handled
other way - like using EditBasisc element?
--
BM
--
RT Training - Dallas May 20-21
http://bestpractical.com/training
Re: [rt-users] Search by Group Name
Ok, as a workaround this works RequestorGroup.Id = 105 AND Queue != 'MO.Mechanicy.Strefa' (id 105 is group "MO Mechanicy Strefa" which maitain tickets in Queue MO.Mechanicy.Strefa") Thanx. W dniu 2014-03-11 12:36, Bartosz Maciejewski pisze: Unfortunettly it's not working. What I understood is this "RequestorGroup.Name = 'foo' " should be added in Search/Edit.html?NewQuery=1 (Advenced on Query Builder) I tried Queue=foo and RequestorGroup.Name="MO Mechanicy Strefa" 0 tickets found then Queue != 'General' AND RequestorGroup.Name = 'MO Mechanicy Strefa' 0 tickets found then just RequestorGroup.Name = 'MO Mechanicy Strefa' also 0 tickets found. Could it be other variable or some problems with spaces in name of Group? W dniu 2014-03-07 17:44, Kevin Falcone pisze: On Fri, Mar 07, 2014 at 02:25:34PM +0100, Bartosz Maciejewski wrote: Now I want to search how many tickets from users in group C was submitted to Queues that they are not responsible for, like: Queue="B" and Status="new" and Requestor is in group="C". RequestorGroup.Name = 'foo' should work -kevin -- BM -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Search by Group Name
Unfortunettly it's not working.
What I understood is this "RequestorGroup.Name = 'foo' " should be
added in Search/Edit.html?NewQuery=1 (Advenced on Query Builder)
I tried Queue=foo and RequestorGroup.Name="MO Mechanicy Strefa"
0 tickets found
then Queue != 'General' AND RequestorGroup.Name = 'MO Mechanicy
Strefa'
0 tickets found
then just RequestorGroup.Name = 'MO Mechanicy Strefa'
also 0 tickets found.
Could it be other variable or some problems with spaces in name of
Group?
W dniu 2014-03-07 17:44, Kevin Falcone pisze:
On Fri, Mar 07, 2014 at 02:25:34PM +0100, Bartosz Maciejewski wrote:
Now I want to search how many tickets from users in group C was
submitted to Queues that they are not responsible for, like:
Queue="B" and Status="new" and Requestor is in group="C".
RequestorGroup.Name = 'foo' should work
-kevin
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[rt-users] Search by Group Name
Is is possible in Query Builder to search by Group Name? For example - I have Queues A and B, and Groups C and D. Users from group C are responsible for tickets in Queue A but can subbmit tickets to Queue B, and viceversa - users from group D are responsible for tickets in Queue B but can subbmit tickets to Queue A. Now I want to search how many tickets from users in group C was submitted to Queues that they are not responsible for, like: Queue="B" and Status="new" and Requestor is in group="C". -- BM -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Limit Notifications on one Queue but Tickets traveling to another, more verbose Queues.
W dniu 2014-03-05 17:49, Kevin Falcone pisze: On Wed, Mar 05, 2014 at 05:20:20PM +0100, Bartosz Maciejewski wrote: Normally on this stage Requestor is getting notify that queue has changed, but if queue chaned from Complain queue there should not be this notification. Also if someone is taking ticket or giving to another Owner no notify as well should be send (if ticket is from Complain Queue). Further more, if Warehouse decided that this is not theirs case, and gives this ticket to Production Queue, there shouldn't be notify on queue or user change. And for the final step, if ticket is resolved, customer should have notify with explanation. You don't give your RT version and the answers vary based on that. You've also got a number of non-standard Scrips (On Queue Change Notify Requestor, etc). You would need to tell us more about them and their globalness in order to comment. -kevin Ah yes, RT is 4.0.10 Scrips are Global and are as follows: 1. On Comment Notify AdminCcs as Comment 2. On Commen Notify Other Recipients as Comment 3. On Correspond Notify AdminCCs 4. On Correspond Notify Other Recipients 5. On Correspond Notify Requestors and CCs 6. On Correspond Open Tickets 7. On Create Autoreply to Requestors 8. On Create Notify AdminCCs 9. On Owner Change Notify Owner 10. On Resolve Notify Requestors 11. On transaction, add any tags in the transaction's subject to the ticket's subjects I think theese are in base installation of RT. Also have two custom global scrips: 12. "On first correspond set owner to corresponder" (prevent resolved tickets by nobody) 13. "On Owner change notify Owner, Requestors, CCs and AdminCCs" (now I see its duplicate with addidtional actors to #9, I will combine this into one :) -- BM -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
[rt-users] Limit Notifications on one Queue but Tickets traveling to another, more verbose Queues.
Hi, I wonder if this is achievable: I've got RT instance with 50+ queues with mostly default notify schema (ticket created, queue changed, owner changed, ticket resolved, taken by, given to, etc.). This works great and users submiting tickets know what is going on q their requests. However this 50 queues are company inside queues, and only employees are using it. Now there is a need for one queue for outside customers. For example if one want to complain then sends ticket to Complain Queue and should recive confirmation that ticket is created. Then employee who reads ticket from this queue gives it to lets say Warehouse Queue. Normally on this stage Requestor is getting notify that queue has changed, but if queue chaned from Complain queue there should not be this notification. Also if someone is taking ticket or giving to another Owner no notify as well should be send (if ticket is from Complain Queue). Further more, if Warehouse decided that this is not theirs case, and gives this ticket to Production Queue, there shouldn't be notify on queue or user change. And for the final step, if ticket is resolved, customer should have notify with explanation. -- BM -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Mandatory Custom Fields and Group Rights
Same situation here, use this plugin http://blog.bestpractical.com/2013/03/new-rt-extension-for-making-fields-mandatory-on-status-transitions.html (https://metacpan.org/pod/RT::Extension::MandatoryOnTransition) Set Custom Fields to not mandatory on creating new ticket, then set plugin options to force mandatory CF on any or specific transaction, change of status (ex, for closed ticket - fields have to be mandatory) Enjoy! W dniu 2014-02-04 11:07, Paul Stead napisał(a): > Hello, > > Running RT 4.0.17 on Debian. > > We're trying to use RT across the company as our main ticketing system. This requires other departments to raise tickets into our queue. > > We have two mandatory ticket custom fields in this queue for us to internally categorise tickets. > Our standard users do not have rights to "View custom field values" or "Modify custom field values" and indeed cannot see or set these fields in the Create Ticket view. > > When the user attempts to raise the ticket, RT seems to be checking for the validity of these custom fields, even though the user has no ability to set them. > > Raising via email works as expected, but our users are used to the RT interface and prefer to raise this way. > > Is this expected behaviour? How might I work around this? > > Paul > -- > Paul Stead > Systems Engineer, Zen Internet > T: 01706 902009 -- Bartosz Maciejewski IT Administrator Agri Plus Sp. z o.o. ul.Marcelińska 92/94 60-324 Poznań tel: 061 665 79 77 gsm: 666 866 549 Please consider the environment before printing this email.
[rt-users] ODP: Extension ExtractCustomFieldValues in version 4.2.2 not visible
Did you run make initdb afer install? Wysłano ze smartfonu Sony Xperia™ Użytkownik Arkady Glazovnapisał >Hello, > >I have a fresh install of RT 4.2.2 with fastCGI and postgreSQL under Linux. I >try to configure my installation with Extension ExtractCustomFiledValues. I'm >novice in RT. > > >I install extension by cpan, change my RT_SiteConfig.pm and restart apache. >But after them when i try create new global scriplet i don't see in Action >required "ExtractCustomFiled". In /opt/rt4/local/plugins/ i see the dir >RT-Extension-ExtractCustomFieldValues with subdirs, but from web interface >scriplet action is not visible. Why? > >-- >Best regards, >Arkady Glazov >http://globster.ru >
[rt-users] Custom Fields on Excel Report
Hi List! I have lots of custom fields im my queues, and when I choose one queue in query builder I have list of all custom fields assigned to this queue. But even if query is built on custom fields values I don't see values of custom fields in results window, nor in exported excel file. How can I get all fields both default and custom on results page and excel file?
Re: [rt-users] How to notify owner about their responses?
You can use NotifyActor in RT_StiteConfig W dniu 2014-01-13 15:45, Ivan Osipov pisze: Hello all. Now I'm using scrip "On Correspond" -> "Notify Owner and AdminCcs", but when ticket owner reply to customer he does not receive email about their response. When other RT user send reply to customer (without assigning), then owner receive email about other RT user reply to customer. How I can notify owner about their responses?
[rt-users] How to use Requestor user in scrip?
Hi,
I'm trying to get scrip that on status change set owner to requestor.
I used AutoSetOwner http://requesttracker.wikia.com/wiki/AutoSetOwner
scrip and modified a little.
It looks like this now:
my $Actor = $self->TicketObj->RequestorAddresses;
$RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to
user #". $Actor );
my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
unless( $status ) {
$RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
return undef;
}
return 1;
But here is tricky part for me - how to get real Requestor username
instead od its email address? Putting Requestor or Requestors end with
error:
Scrip 14 Commit failed: RT::Ticket::Requestor Unimplemented in
RT::Action::UserDefined. ((eval 528) line 1)
With RequestorAddresses is almost working but...:
[Thu Nov 21 10:42:19 2013] [info]: Auto assign ticket #77 to user
#bartosz.maciejew...@maildomain.pl ((eval 497):2)
[Thu Nov 21 10:42:19 2013] [error]: Impossible to assign the ticket to
bartosz.maciejew...@maildomain.pl: That user does not exist ((eval 497):5)
And to have whole scope - my username in this RT is *bmaciejewski*, and
this is exactly what I want to have under $Actor - there this scrip
should work.
[Thu Nov 21 10:44:47 2013] [info]: Ticket 78 created in queue
'MO.Uzdatnianie.Wody' by *bmaciejewsk**i*
(/opt/rt4/sbin/../lib/RT/Ticket.pm:694
[rt-users] RT 3.8.1nb1 on NetBSD 4.0 problem with Out of memory! and FastCGI: incomplete headers (0 bytes) received from server
usr/pkg/bin/mason_handler.fcgi" (pid 5723) terminated by calling exit with status '1' [Fri Feb 13 09:29:39 2009] [warn] FastCGI: server "/usr/pkg/bin/mason_handler.fcgi" restarted (pid 9692) Yes, I know, there maybe some misconfiguration about sending mail, but should RT just inform me about this instead of error 500? Anyway, sometimes when I click for example Configuration (which is not sending mail) got the same Out Of Memory! and incomplete headers error. What may be interesting also, but don't know if this is corressponding, after restarting browser I have that ticket assigned to me. Then when I editing it (seneding comments, closing etc.) it immediatelly log me off. After login, changes I made are comitted (for example closing ticket). Clearing Mason cache also don't help: rm -Rf /var/spool/rt3/mason_data/obj Thank anybody for time to help me :) -- Bartosz Maciejewski ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
