[rt-users] Upgrading web/email server...should I upgrade RT itself too?

Hi all, We're running RT on Ubuntu 8.04...so it's time to get with the times. :-) A new CentOS server has been prepared for us. The database is actually running on a separate machine that is newer and there isn't a plan to upgrade it at this point. My question...is RT 4.0.17 itself old

Re: [rt-users] Using groups

Could you use a separate queue for each client company? Then have a group for each client company, and each group has the rights needed to work with tickets only on their queue. Each person at the client company who wants to hear about new issues can be made a queue watcher. And Sam is a

Re: [rt-users] mailgate is suddenly antisocial

[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Beachey, Kendric Sent: Friday, March 14, 2014 9:55 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] mailgate is suddenly antisocial Something changed in our network in the last day or so, or at least that is my suspicion

[rt-users] mailgate is suddenly antisocial

Something changed in our network in the last day or so, or at least that is my suspicion. Following whatever it was, it has been possible to create a ticket through the web interface, but not through the email interface. The box running RT can still *send* email OK, so if you create a ticket

Re: [rt-users] Are stepwise RT upgrades necessary

That being said, I can attest that the bigger the jump, the more tricky the landing. :-) -- Kendric Beachey From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Max McGrath Sent: Thursday, March 06, 2014 10:37 AM To: Tim Wilson Cc:

Re: [rt-users] Question about rt-mailgate

It looks like what you need to do is send an email (with any subject line and any content) to your aliased address, which would be: r...@rtbox.yourdomain.commailto:r...@rtbox.yourdomain.com One suggestion...you might consider using alias names that matches your queue name, so you can have more

Re: [rt-users] RT-4.2.0 on Ubuntu 9.10

If you haven't started yet and it is at all possible, you should get a newer version of Ubuntu going. Support for 9.10 ended about two years ago. 12.04 is a long term support release that will keep getting updates until late 2017. By that time you will hopefully have upgraded to 14.04, which

[rt-users] Trouble configuring time zone on RT 4.0.17

After googling and looking at various old threads (especially one from Kim Covil and Ruslan in April 2010), I've taken all the advice I could find about making RT use our desired time zone. * RT_SiteConfig.pm contains Set($Timezone, 'America/Chicago'); * /usr/share/zoneinfo/America/Chicago is

Re: [rt-users] Upgraded from 3.6.5 to 4.0.17, and mailgate has lost its way

- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Beachey, Kendric Sent: Tuesday, October 01, 2013 1:54 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Upgraded from 3.6.5 to 4.0.17, and mailgate has lost its way Someone

Re: [rt-users] Upgraded from 3.6.5 to 4.0.17, and mailgate has lost its way

...@lists.bestpractical.com] On Behalf Of Beachey, Kendric Sent: Saturday, September 28, 2013 11:07 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Upgraded from 3.6.5 to 4.0.17, and mailgate has lost its way I upgraded from 3.6.5 to 4.0.17 today. The 3.6.5 had been installed the Ubuntu way (meaning

Re: [rt-users] Upgraded from 3.6.5 to 4.0.17, and mailgate has lost its way

Someone asked about my RT_SiteConfig, so here it is. (with passwords **ed out) -- Kendric -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Beachey, Kendric Sent: Tuesday, October 01, 2013 11:04 AM

[rt-users] Upgraded from 3.6.5 to 4.0.17, and mailgate has lost its way

I upgraded from 3.6.5 to 4.0.17 today. The 3.6.5 had been installed the Ubuntu way (meaning, /etc/request-tracker3.6, /usr/local/share/request-tracker3.6 and so forth, and perl modules installed one by one via apt-get), but the 4.0.17 has been installed the tarball-and-CPAN way (meaning

Re: [rt-users] Inserting a user with mysql INSERT

-purposed it into the account I needed. This worked just fine...and is probably what I should have done in the first place! -- Kendric Beachey -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Beachey, Kendric

[rt-users] Inserting a user with mysql INSERT

I need to create an account for a catch-all email address that will be sending requests to our RT from a separate workflow. No matter which user triggers the action, the email will appear to come from product.sup...@company.com. When I try to use the GUI to create the user, it fails...looking

Re: [rt-users] Re-send a previously attached attachment?

Point them to the web view of the ticket? The attachment should be there in the ticket history, so they can download/view it at their leisure. (assuming you don't have a security policy that would prevent this) -- Kendric Beachey -Original Message- From:

[rt-users] Looking at upgrading 3.6.5 to latest

Hi everyone, I'm investigating what will be necessary to do an upgrade from our installation of RT 3.6.5 to the latest version. Currently installed versions of some items we are not looking to upgrade...are we safe here? * mysql 5.0.51a * perl 5.8.8 * Ubuntu 8.04 (yes, I know that's way old)

Re: [rt-users] Error when adding user to RT 4 (email exists)

Hi Rick, It's possible things have changed since the version of RT we're running (3.6.5) but I do searches like this from the web interface, with the magic box checked... [rt.search.for.disabled.users.png] HTH, Kendric Beachey From: rt-users-boun...@lists.bestpractical.com

[rt-users] Email to watchers has lost its From

Hi all, This is kind of a weird one. We've had RT 3.6.5 up and running great for over three years (and version 2.something for probably 8 years before that) and just today we've seen a change in how emails to queue watchers come across. Previously, any email RT sent out when a ticket was

[rt-users] Transitory error on login (LDAP against AD)

Hi all, We're running RT 3.6.5, authenticating against AD. When people login, they get this error... --- error: DBD::mysql::db selectall_hashref failed: Unknown column 'disabled' in 'field list' at

Re: [rt-users] Transitory error on login (LDAP against AD)

: Zhang,Jun [mailto:jhzh...@mdanderson.org] Sent: Friday, March 02, 2012 11:49 AM To: Beachey, Kendric; rt-users@lists.bestpractical.com Subject: RE: Transitory error on login (LDAP against AD) I got the same error and I understand this must be minors, since my AD user is authenticated. The Users table

Re: [rt-users] Transitory error on login (LDAP against AD)

-Original Message- From: Thomas Sibley [mailto:t...@bestpractical.com] Sent: Friday, March 02, 2012 1:18 PM To: rt-users@lists.bestpractical.com Cc: Beachey, Kendric Subject: Re: [rt-users] Transitory error on login (LDAP against AD) On 03/02/2012 02:05 PM, Beachey, Kendric wrote: HEY

Re: [rt-users] Read-Only global switch?

Of Agnislav Onufrijchuk Sent: Monday, July 13, 2009 1:06 AM To: Beachey, Kendric Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Read-Only global switch? Beachey, Kendric wrote: I'm about to (finally) migrate our 2.0.11 installation to 3.6.5 and would like to have the 2.0.11

[rt-users] Read-Only global switch?

I'm about to (finally) migrate our 2.0.11 installation to 3.6.5 and would like to have the 2.0.11 installation stay up for a few months or so in a read-only capacity. Is there (or was there as early as 2.0.11) an easy way to make RT be read-only in a global sense? I mean, I can run through all

Re: [rt-users] Can't load a principal in initial database setup

Beachey -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Beachey, Kendric Sent: Wednesday, June 10, 2009 8:59 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Can't load a principal in initial

[rt-users] Can't load a principal in initial database setup (was RE: How do you reset an RT database to freshly installedstatus?)

-boun...@lists.bestpractical.com] On Behalf Of Beachey, Kendric Sent: Monday, June 08, 2009 10:08 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] How do you reset an RT database to freshly installedstatus? I'm working on converting from an old RT2 to a 3.6.x vintage RT3. So far, mostly

[rt-users] How do you reset an RT database to freshly installed status?

I'm working on converting from an old RT2 to a 3.6.x vintage RT3. So far, mostly pretty successfully. I got the new one set up to authenticate off of our Active Directory, and also to create new RT accounts from AD. And I got the email interface up and running. I downloaded the latest

[rt-users] RT 3.6.5 -- can I make URLs in ticket history clickable?

I'm working on an upgrade from 2.0.11 to 3.6.5 (that's what the admins gave me) and getting all the pieces in place. Sometimes our users include urls in their replies, and our old 2.0.11 RT automatically turns these into clickable hyperlinks. The new one is not doing this. Is there a config