Any feedback on this please?
Thanks,
Behzad
On Aug 25, 2011, at 1:48 PM, Behzad Mahini wrote:
Hi,
RT 3.6.7
OS: Linux
Purpose:
Using a Scrip, I am trying to set/assign Custom Fields (from a list of
pre-defined Custom Fields in Queue-A) to tickets being sent to Queue
Thanks Payam,
But that's not the reason (though I tried created another Scrip for the On
Create condition as well, and that did not make any difference
Currently:
1) my emails do come into RT,
2) a Ticket gets generated (or an already created Ticket's content gets
I resolved my situation -- see inlines below (hoping this will help
out others):
The right that needs to be added is ShowArticle for Privileged (in
the Global Group Rights)
-Behzad
On Feb 16, 2010, at 4:14 PM, Behzad Mahini wrote:
B) ACL settings for my RTFM
RT 3.8.4
RTFM-2.4.2
My RTFM is installed, and my root user could easily create 'New
Articles' (with their Links being either based on: other tickets, or
URL's, or articles), and associate it to 'Classes 'Topics'.
However, my regular users can't 'Create Articles', and get the
following
Try the following, and let me know if it works:
Preferences Settings -Ticket Display - Use Monospace Font -
No (No will allow text to wrap properly in your browser).
-Behzad
On Feb 12, 2010, at 4:43 PM, john wrote:
RT body textarea does not wrap when ticket created by email
I have
Folks,
I really appreciate any help I get.
Thanks,
Behzad
On Feb 10, 2010, at 3:16 PM, Behzad Mahini wrote:
I am asking this question, since some of the previous communications
documentations I looked at, were alarming when it came to changing
some of the settings of RT_SiteConfig, when
Sorry for my previous repeat question, as there was a delay in our
mailserver to receive this response.
I have a followup question, see inlines below.
Thanks,
Behzad
2) Since currently I don't have my $Organization defined per my
RT_SiteConfig.pm, and I presume since RT_Config.pm
I am asking this question, since some of the previous communications
documentations I looked at, were alarming when it came to changing
some of the settings of RT_SiteConfig, when RT has been up running
for a while,..and obviously that is my scenario.
When I link tickets, in the Links
/10/2009 3:48 PM, Behzad Mahini wrote:
Is there a way to restrict access for users such that they could
see a Queue (as shown in the Quick search), as well as a listing
of the Tickets corresponding to that Queue (Show Results --
Results.html page)? However, no further details contents
Is there a way to restrict access for users such that they could see a
Queue (as shown in the Quick search), as well as a listing of the
Tickets corresponding to that Queue (Show Results -- Results.html
page)? However, no further details contents about a ticket (i.e.,
no Ticket
I am sharing an issue I encountered with RT (3.8.4), for which there
were no documented solutions, or the recommended solutions were not
applicable . Hoping this will save others some time frustration.
Details:
===
Using RT's UI, I was no longer able to create a user at all.
On Dec 1, 2009, at 12:52 AM, Guy Baxter wrote:
Also, I can't see how to setup RT to talk to my mailserver? I've
found a
bit about /etc/aliases but can't see anywhere for it to point to the
IP of
my mailserver? Does anyone have any ideas?
As little as I know about this area, I could
Take a look at the following 2 URL's, and make sure you set your
Apache directives (in your httpd.conf file):
http://wiki.bestpractical.com/view/ManualInstallation
http://wiki.bestpractical.com/view/ManualApacheConfig
Also, make sure you have all the appropriate references made to
mod_perl
I am trying to use 'rt' CLI, but I fail to get any results back from
RT at the command line (No matches found). Following is a short
version of what I get back in reply to rt list
Status !='resolved' and Owner='some_user' and (Queue='xyz1' or
queue='xyz2')
--xYzZY--
HTTP/1.1 200 OK
I have already installed RT 3.8.4 , and it works fine (on a test
server). However, in the process of installing RT 3.8.4 on a new
server (production), RT's UI fails to launch (404 Not Found). I am
getting the following error message in my Apache error_log file (my
Prod server):
[warning]:
The test suite for RT::Crypt::SMIME is realy intended for a
development
environment. It's unfortunate, but I wouldn't expect it to work on
your
live RT instance.
So, if I do a force install and ignore the failing tests, I should
not have any worries about this module performing its
I have been forced to do a manual installation of RT::Crypt::SMIME (as
CPAN installation failed). The manual installation fails during the
test phase, as I get an error/warning message about the fact that
RT.pm can not be located in @INC (my RT.pm is actually located
under my
, at 8:32 AM, Jesse Vincent wrote:
On Fri, Sep 25, 2009 at 06:28:09PM -0700, Behzad Mahini wrote:
Here is what I received (and 12 matches with the id for my 'root')
[Sat Sep 26 01:25:15 2009] [warning]: 12 at ./replace_password.pl
line
15. (./replace_password.pl:15)
[Sat Sep 26 01:25:15
Only the un-privilged ones.
-Behzad
On Sep 28, 2009, at 8:50 AM, Behzad Mahini wrote:
Only the un-privilged ones.
-Behzad
On Sep 28, 2009, at 8:44 AM, Jesse Vincent wrote:
On Mon, Sep 28, 2009 at 08:42:11AM -0700, Behzad Mahini wrote:
None whatsoever. Everything was working fine prior
:
On Mon, Sep 28, 2009 at 08:52:35AM -0700, Behzad Mahini wrote:
Only the un-privilged ones.
I'm stumped. Without looking into your RT, I'm not sure what's going
wrong.
-Behzad
On Sep 28, 2009, at 8:50 AM, Behzad Mahini wrote:
Only the un-privilged ones.
-Behzad
On Sep 28, 2009, at 8
' );
}
# if no credentials then show him login page
else {
$m-comp( '/Elements/Login', %ARGS );
$m-abort;
}
}
-Behzad
On Sep 24, 2009, at 4:56 PM, Behzad Mahini wrote:
Using 'root' I granted ModifySelf to another userName, and now I can
no longer login using root
/oppresso/rt-3.8.4/lib/RT.pm line 627.
-Behzad
On Sep 25, 2009, at 9:46 AM, Jesse Vincent wrote:
On Fri, Sep 25, 2009 at 09:03:56AM -0700, Behzad Mahini wrote:
Hoping this additional piece of Information from Apache 'error_log
file would provide more clue for debugging:
Out of curiousity
/lib/RT.pm (sub LoadConfig {require
RT::Config .}
/my_above_path_2_RT/RT/Config.pm
So, why is complaining?
Thanks,
Behzad
On Sep 25, 2009, at 10:47 AM, Behzad Mahini wrote:
..I also looked at the real mysql log file (i.e.,
serverName.err), and that did
was good.
However, I still can not log back in (using root) from the UI. The
above warnings I received were trivial, so I am ignoring them.
Help please.
-Behzad
On Sep 25, 2009, at 1:58 PM, Behzad Mahini wrote:
Since I had installed RT-FM RT-IR, ...at the command line using
the Perl
Copying the rt-users list.
-Behzad
Begin forwarded message:
From: Behzad Mahini mah...@apple.com
Date: September 24, 2009 11:59:49 AM PDT
To: Jesse Vincent je...@bestpractical.com
Cc: Jesse Vincent je...@bestpractical.com, Ruslan Zakirov ruslan.zaki...@gmail.com
Subject: Re: [rt-users
Using 'root' I granted ModifySelf to another userName, and now I can
no longer login using root, neither the other user could login.
The error message that I get is:
Error Your username or password is incorrect
Thanks,
Behzad
___
I also updated the password for User 'root' at the MySQL level, and
still I can't log back in using the new password for 'root'.
-Behzad
On Sep 24, 2009, at 4:56 PM, Behzad Mahini wrote:
Using 'root' I granted ModifySelf to another userName, and now I can
no longer login using root, neither
Ok, I made the umask to be strict on the entire 'test' directory
(recursively), and ran the make test, and then prove -lbv
failing_cases and some of the warnings/errors went away. However,
there are still some more errors left (See Results shown below).
Since some of these errors (See
I can't finalize my RTIR installation, as I can't do a successful
installation of the last of the RTIR prerequisites due to a bunch of
the tests failing for CPAN module GnuPG::Interface. Before posting, I
did consult all the RTIR documentations, and GnuPG website, and CPAN,
etc., and could
:
On Tue, Sep 22, 2009 at 11:06:57AM -0700, Behzad Mahini wrote:
I can't finalize my RTIR installation, as I can't do a successful
installation of the last of the RTIR prerequisites due to a bunch of
the tests failing for CPAN module GnuPG::Interface. Before posting, I
did consult all the RTIR
22, 2009 at 01:50:27PM -0700, Behzad Mahini wrote:
Here are the results of the manual install associated to prove -lv
t/
anythiing_that_fails for all of the failing tests ('perl
Makefile.PL' 'make test' steps resulted in the same output as I had
already reported in my earlier email):
Try
-0700, Behzad Mahini wrote:
Here are the results of the manual install associated to prove -lv
t/
anythiing_that_fails for all of the failing tests ('perl
Makefile.PL' 'make test' steps resulted in the same output as I had
already reported in my earlier email):
Try out http
I have done a fresh installation of RT 3.8.4, and have done no
modifications of any sort to the default installation.and was
preparing to do my database backup (using mysqldump),and noticed the
only table that has a MyISAM engine is the 'Sessions' Table (the rest
are all InnoDB as
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