On Feb 28, 2010, at 1:16 PM, luto...@yahoo.co.uk wrote:
Why am I bothering with rt2 on FC6? It's because we have an old rt2 database.
I'd like to be able to view it before thinking about exporting it to rt3 or
another environment. The original hardware this rt2 ran on was
decommissioned,
Hi all,
I am trying to use the RT::Client::REST perl module to interact with a
custom field called group which allows for the selection of multiple
values.
I am having great success in adding a value (even the same value) to
the field but no success in subtracting or removing values from the
Would really REALLY appreciate it if someone can take a look or give a
comment back on this issue:
Recap of Issue:
From RT-At-A-Glance Page a user clicks on either of the links:
10 highest priority tickets I own
10 newest unowned tickets
When the new page loads the search the page is formated
, '__NEWLINE__', '',
'small__Requestors__/small', 'small__CreatedRelative__/small',
'small__ToldRelative__/small',
'small__LastUpdatedRelative__/small',
'small__TimeLeft__/small'
On Mon, Jan 26, 2009 at 10:22 PM, Brian Friday brian.fri...@gmail.com wrote:
Hello all,
I am trying to figure out why I can
Hello all,
I am trying to figure out why I can not edit the query used for the
default at a glance page.
Process:
1) Login as Root and get to the RT at a glance page
2) Click edit, immediately to the right of, but on the same line as
the text 10 highest priority tickets I own
3) Now we
Hello All,
I have a instance of RT 3.6.7 which some how has a really weird error
when I click on the default RT-At-A-Glance sections titled:
10 newest unowned tickets
or
10 highest priority tickets I own
Basically you click on the title 10 highest priority tickets I own
and you get taken to the
On Dec 31, 2008, at 10:45 AM, Kevin Falcone wrote:
On Dec 18, 2008, at 9:01 PM, Brian Friday wrote:
Thanks Drew,
Your tips led me to the library issues. RT2 can not be exported
without the same perl modules used for RT2. Once I installed the
correct libraries everything exported
On Dec 31, 2008, at 1:31 PM, Kevin Falcone wrote:
Actually I did, latest, though I guess I could be more clear and
said SVN version as well.
I don't trust 'latest' as a version number since people occasionally
download the
incredibly old version on downloads.bestpractical.com rather than
hope this may help you out some. Searching for part of my email
on http://www.gossamer-threads.com/lists/rt/ may bring some of those
posts back up for you.
Brian Friday wrote:
Hello all,
I am using the RT2-to-RT3 migration tool (latest) to migrate a RT2
instance (Mysql 3.23, DB is 1
Hello all,
I am using the RT2-to-RT3 migration tool (latest) to migrate a RT2
instance (Mysql 3.23, DB is 1+ GB in size) from 2.0.14 to RT 3.6.7
(Mysql 5). I have copied the original RT2 install, and the new RT3
from their respective machines to a go between system. I've fixed the
paths
One place to double check is your RT_SiteConfig.pm and make sure that
your settings for the section below (sample from a 3.6.7 system I am
working on) are correct.
# In most cases, you should leave $WebPath set to '' (an empty value).
Set($WebPath , /rt);
# If we're running as a superuser, run
Hello Cassandra,
I am facing a similar situation and the solution I came up with was to
identify the changes in the database specifically and use the
RT2-to-RT3 migration script to back out the changes on the fly. In our
instance priority was set to a word rather than a numeric value. So
after
It appears Kevin that you do not have Net::LDAP installed based on
your error messages below.
Make sure you have installed the Net::LDAP modules and any others that
it needs and you should
get further.
- Brian
On Nov 20, 2008, at 1:38 PM, Kevin Murphy wrote:
Thanks Mike,
I did follow
Hello all,
I have a developer who is chomping at the bit to see if my proposed
migration to RT3 will allow him to do the following. I am still
working on the guts of getting our system from RT2 so while based on
my reading of the list I think this is possible I thought I would ask.
So the
Hello all,
I have a RT 2 database which I am attempting to migrate up to RT3
using the RT2-to-RT3 migration tool found here:
http://search.cpan.org/~falcone/RT-Extension-RT2toRT3-1.26/
Basically I am looking for a way to modify data on the fly while it is
being pulled out by this tool.
Ah Ha!
On Nov 6, 2008, at 4:03 PM, Ruslan Zakirov wrote:
On Fri, Nov 7, 2008 at 2:16 AM, Brian Friday
[EMAIL PROTECTED] wrote:
What I would like to do is using the RT2-to-RT3 migration tool take
the output that it is getting in preparation to dump to a file and on
the fly change
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