Hey Kevin,
That seems to be for Search Results, not the ticket, and by
default that includes the OwnerName. I went to the ticket section
of your link and there does not seem to be anything similar
Set($DefaultSelfServiceSearchResultFormat, qq{
'BA
Will this be added to a future version of RT, like 4.0.6?
- Original Message -
From: Ruslan Zakirov [mailto:r...@bestpractical.com]
Sent: Monday, April 16, 2012 10:28 AM
To: Richard McMahon r...@ast.cam.ac.uk
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Subject:
It looks like they have debs on GraphViz.org have you tried doing that
or just trying to compile?
I have always compiled them. I believe you need expat (and probably
expat-devel) to compile graphviz and you will need the libpng-devel to
get it to work properly with Request Tracker. For libgd I
I no longer see the Relational graphs in RT 4.0.5 after upgrading. The
legend does appear but the graph is just a box with an X in it. I have
attached the error logs if I go to the page. Also, nothing appears in
the rt logs on the actual server.
Is anyone on 4.0.5 able to see these graphs or
Found the problem. Something is wrong with my compiled GraphViz/expat
dependencies.
On Thu, 2012-03-15 at 14:35 -0400, Christopher Lasater wrote:
I no longer see the Relational graphs in RT 4.0.5 after upgrading. The
legend does appear but the graph is just a box with an X in it. I have
Hey Guys,
How do give someone the ability to add another user as a CC, without giving
them the ability to Modify the who ticket?
Christopher Lasater
Technology Analyst I
Taleo
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Hey Jeff
You are not allowed to Take a ticket that is owned by someone, you have
to steal it, which is in the Actions tab and is a different right.
Chris
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Found the Problem.. I had the Elements/Tabs file in my local folder. Thanks
for the Help.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
At home now, could the lifecycles impact this? I can email this tomorrow.
--Original Message--
From: Thomas Sibley
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Hide Resolve in 4.0.5
Sent: Feb 14, 2012 7:57 PM
On 02/14/2012 06:54 PM, Christopher Lasater wrote:
Hey Guys
-users] Privileged Users by Group
On Tue, Jan 24, 2012 at 10:32:17AM -0500, Christopher Lasater wrote:
Currently I use LDAP importer to run and add users to groups. The only
problem I am running
into is that when people leave groups or are put into groups when they are
already created
Is there a simple way to filter out known images? Everyone in my company has
the same signature with 5 or 6 images in it. It would be nice if I can tell RT
to not attach images with those specific names.
RT Training Sessions (http://bestpractical.com/services/training.html)
*
, chart legends are
all over the place. Its not really something we can use and send to people.
Christopher Lasater
Technology Analyst I
Taleo
PGP.sig
Description: PGP signature
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA
I am using 2007, and some people here have 2010. I read about the option that
pops up for 2010, but that does not really help the people using 2007. I only
saw the one post for this issue back in March and they did not seem to have
come up with a solution.
PGP.sig
Description: PGP
Usually when you select a Custom Field in the “based on” list the Category
column changes to Drop Down boxes and you can select one of the CF values from
the CF that you based it on. So if you have a CF with a list of services and
you base another CF on it, then you can create Values that are
On a per user basis you can go to the Options area (Logged in as user -
settings - options) and change it there, Globally you need to add the setting
to RT_SiteConfig the perldoc for RT_config says:
$HomePageRefreshInterval
$HomePageRefreshInterval is default number of seconds to
I believe so, if you have apache 2.2 you can just do a graceful restart and not
impact anyone
-Original Message-
From: Asif Iqbal [mailto:vad...@gmail.com]
Sent: Monday, September 12, 2011 2:54 PM
To: Christopher Lasater
Cc: rt-users Users
Subject: Re: [rt-users] refresh page to 5 mins
Falcone
Sent: Thursday, September 08, 2011 5:30 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Unprivileged Users Change password
On Thu, Sep 08, 2011 at 05:20:51PM -0400, Christopher Lasater wrote:
Not sure if this is a bug, but if I have an LDAP user
imported
password
On Fri, Sep 09, 2011 at 10:09:22AM -0400, Christopher Lasater wrote:
Is Modify Self supposed to grant the Unprivileged user the ability to
change their information? All I have is the password for them
The only thing an Unprivileged user can change is their password.
Giving them
I have the same issue, it seems like when you go to the advanced page and back
the Saved Search Name is not populated anymore. This seems like a bug to me.
I usually have to save the Search as a different name, delete the original, and
then change the name of the new one to match the old. :(
Hi,
Not sure if this is a bug, but if I have an LDAP user imported,
they have the option to change their password, while the Privileged Users do
not. This is kind of unusual because you can create a local account with one
password and your ldap be different and you can log in
Great, thanks! Sorry for the late response.
On Fri, Aug 19, 2011 at 10:43:39AM -0400, Christopher Lasater wrote:
Hi,
I am trying to use a database created for me by the DBAs at
my company. I do
not have root privileges, just a regular username and password. I
Hey Mike,
You need to do it using the Advanced Edit and add the following
line, if its is not the last part you will need to add a comma at the end.
The main problem is that it will not work well with tickets already owned,
since you can not take an already taken ticket.
-0400, Christopher Lasater wrote:
Unfortunately I experience the problem with my local RT4.0.1 but not
the issues.bestpractical.com. So its more than just what version of IE
you have. When changing the zoom level I can even get it to lock up
before logging in. Do you have any config changes
version of IE and windows versions.
There are too many variables at play with IE
-kevin
On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater
[1]clasa...@taleo.com wrote:
Hey Sean,
Does zooming make the problem worse or do we have different issues?
-Original Message
Hey Sean,
Does zooming make the problem worse or do we have different issues?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher
Lasater
Sent: Friday, July 01, 2011 3:20 PM
To: rt-users
I have the same problem. I had rt4.0.0 and upgraded to 4.0.1 and I get
similar issues in both. Firefox works fine, but IE8.0 seems to have issues
just going to the RT at a glance page I start getting problems. 4.0.0 would
work for a while and eventually lock up, 4.0.1 seems to lock
, Christopher Lasater wrote:
I have the same problem. I had rt4.0.0 and upgraded to 4.0.1 and
I get similar issues in both. Firefox works fine, but IE8.0
seems to have issues just going to the RT at a glance page I
start getting problems. 4.0.0 would work for a while
Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else
you would be interested in.
Problem occurs with or without IE compatibility mode.
VirtualHost server.example.com:80
AddDefaultCharset UTF-8
DocumentRoot
experiencing any
problems.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher
Lasater
Sent: Friday, July 01, 2011 3:04 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New install
-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, June 29, 2011 4:30 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected
Approval Ticket
On Tue, Jun 28, 2011 at 10:49:20AM -0400, Christopher Lasater wrote
, Christopher Lasater wrote:
What do you mean by cascade the reject up to the Original ticket? The
original ticket shows that the depends on ticket (the approval) is rejected,
but the status for the original does not changed...
When a ticket in the ___Approvals queue is rejected, there is code to run
, all
history stays with the original request ticket.
Kenn
LBNL
On Tue, Jun 28, 2011 at 7:49 AM, Christopher Lasater clasa...@taleo.com wrote:
Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions?
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun
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