[rt-users] Adding cc:'s and to:'s from subsequent emails.

... Anyway, i'm starting to ramble here. Does anyone do this now? has anyone done it and wished they hadn't?? Note that this RT3 system is used primarily internally and by trusted clients. In theory it's not going to get spammed or beat on by outsiders. Thanks! --- Jason Marshall IT Manager

[rt-users] Adding cc:'s and to:'s from subsequent emails.

clients. In theory it's not going to get spammed or beat on by outsiders. Thanks! --- Jason Marshall IT Manager Katalyst Data Management KELMAN is now KATALYST! Please visit www.katalystdm.com! We're hiring! http://bestpractical.com/jobs

[rt-users] How to grant access to users to edit the values in custom fields?

need to grant for that menu to show up? Thanks, and sorry if this is something stupid -- I've googled all the words I can think of, and nothing has helped so far... --- Jason Marshall IT Manager Kelman Data Management

Re: [rt-users] How to grant access to users to edit the values in custom fields?

. If memory serves, that was the same on 3.8. -Matt On Thu, Sep 6, 2012 at 11:28 AM, Jason Marshall jas...@kelman.com wrote: Hi all, I'm using rt-3.8.8. Looking at the permissions I can grant, I thought this would be pretty simple. I granted Modify and Admin rights on the custom field itself

Re: [rt-users] My Day -- need to change comment to reply

sure your users know what will happen. On Thu, Jun 14, 2012 at 6:04 PM, Jason Marshall jas...@kelman.com wrote: I tried to search for this, but couldn't find much.  Running 3.8.8, and need the comments entered into My Day to go to the requestor and cc's. Seems the easiest thing to do would

[rt-users] My Day -- need to change comment to reply

, or explain why this is a dumb idea? Thanks! --- Jason Marshall IT Manager Kelman Data Management

Re: [rt-users] Searching on Custom Fields

I did all my testing as jasonm and one other non-root user. Shall I try it as root? Do you test query builder as root or jasonm? On Tue, Feb 21, 2012 at 20:36, Jason Marshall jas...@kelman.com wrote: 1.  http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of cf's associated

Re: [rt-users] Searching on Custom Fields

Hey! It works like it should as root! Do you test query builder as root or jasonm? On Tue, Feb 21, 2012 at 20:36, Jason Marshall jas...@kelman.com wrote: 1.  http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of cf's associated with this queue (Systems). 2.  http

Re: [rt-users] Searching on Custom Fields

Can I post those to the list without getting yelled at? A few screenshots would be helpful to better understand situation and try to reproduce. On Sat, Feb 18, 2012 at 03:06, Jason Marshall jas...@kelman.com wrote: Hi all, I looked through the archives as best I could and didn't see anything

Re: [rt-users] Searching on Custom Fields

situation and try to reproduce. On Sat, Feb 18, 2012 at 03:06, Jason Marshall jas...@kelman.com wrote: Hi all, I looked through the archives as best I could and didn't see anything specifically about this issue. RT 3.8.8 I've got a queue with 2 custom fields associated with it (they're

[rt-users] Searching on Custom Fields

, and one of the two custom fields shows up in the Add Criteria section, but not both. Smells like a bug. Anyone know if this works right in a later 3.x release? Or is this happening only to me? Thanks in advance! --- Jason Marshall IT Manager Kelman Data Management RT Training

[rt-users] cc:'s and replies driving me bonkers!

? I'm really stretching here... Failing that, how the heck do you deal with this?? Thanks! PS. RT 3.8.8 --- Jason Marshall IT Manager Kelman Data Management RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011

[rt-users] Promoting a user who was autocreated to real user status...

think it's pretty awesome. Thanks in advance! PS. I'm using v3.8.8 if it matters. --- Jason Marshall, IT Manager, Kelman Technologies, Inc., Calgary, AB, Canada. From a Sun Microsystems bug report (#4102680): Workaround: don't pound on the mouse like a wild monkey. I have great faith

Re: [rt-users] Can anyone help a n00b with a scrip?

You just have to set those people as AdminCc of the queue. Rt comes with a default configuration that send notification when a new ticket enter the system, to AdminCc of the queue. Thanks Emmanuel! I looked at this but dismissed it because I thought it would spam everyone with OwnTicket

[rt-users] Can anyone help a n00b with a scrip?

Hi all, I've installed RT3 again after a long absence, and I'm reminded once again how abysmal my Perl skills are. What I'd like is this: A ticket is opened via email (or whatever), and as a result doesn't have an owner. I'd like an email to go out to everyone who has OwnTicket rights in

Re: [rt-users] Set started date upon opening+owning of a ticket

on it, it will still set the start date on the ticket... I'm not sure which way is best, but I am leaning toward the current default behavior... Thanks!! --- Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada. From a Sun Microsystems bug report (#4102680): Workaround

Re: [rt-users] Set started date upon opening+owning of a ticket

tickets when they're created, as few of our tickets are created from emails from the user community (at this time, anyway). Thanks for your help Ruslan -- I think I may be able to talk my boss into accepting the current (default) behavior as the best behavior. --- Jason Marshall, Unix Geek, Kelman

[rt-users] Set started date upon opening+owning of a ticket

sure I'll need some sort of scrip for this, but I have no idea what to put in the user-defined parts to make it 'go'. Thanks in advance! --- Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada. From a Sun Microsystems bug report (#4102680): Workaround: don't pound

[rt-users] Create tickets in bulk using the CLI?

got any idea how to make that work? Thanks in advance!! --- Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada. From a Sun Microsystems bug report (#4102680): Workaround: don't pound on the mouse like a wild monkey. I have great faith in fools: Self confidence

[rt-users] help! RT::Action::NotifyGroup help!

: Can't call method SetRecipients on an undefined value at (eval 450) line 2. To me, this means nothing. What is it saying is undefined? Is it expecting more arguments? I've tried pretty well everything I can think of... Thanks in advance!! --- Jason Marshall, Unix Geek, Kelman

Re: [rt-users] help! RT::Action::NotifyGroup help!

... --- Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada. From a Sun Microsystems bug report (#4102680): Workaround: don't pound on the mouse like a wild monkey. I have great faith in fools: Self confidence my friends call it. -Edgar Allan Poe

Re: [rt-users] help! RT::Action::NotifyGroup help!

that. Thanks very much for your help, it does what it should now, thanks. Though my custom condition looks like it needs work... On 8/24/06, Jason Marshall [EMAIL PROTECTED] wrote: Most probably you want to add a group instead of users, so you would be able to add users to the group from RT

Re: [rt-users] Notify Group when un-owned ticket is created

/RT-Action-NotifyGroup On 6/16/06, Jason Marshall [EMAIL PROTECTED] wrote: I would like to notify the members of a particular group when a ticket is created (via email or the guy) without an owner already assigned. Sadly, I have no idea how to go about this. Is there a section on the wiki

[rt-users] Notify Group when un-owned ticket is created

I would like to notify the members of a particular group when a ticket is created (via email or the guy) without an owner already assigned. Sadly, I have no idea how to go about this. Is there a section on the wiki that deals with stuff like this? --- Jason Marshall, Unix Geek, Kelman