Re: [rt-users] User Manual PDF

2010-09-15 Thread Jay R. Ashworth
I have experience with RT, and fairly extensive experience with both copy- and technical- editing; please let me know if I can be of assistance here as well. Cheers, -- jra Original Message - From: Paul O'Rorke p...@paulororke.net Let me know if you need any tools to achieve this.

Re: [rt-users] How to modify the ticket # format?

2009-05-11 Thread Jay R. Ashworth
concrete reasons and examples as to why this is such a breathtakingly bad design choice, and he should hold his breath until he turns blue if his management tries to make him. :-) Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer

Re: [rt-users] Advice for New Machine

2009-03-14 Thread Jay R. Ashworth
that it brings along *everything*: its own perl, its own Apache, etc, etc, ad frickin nauseum. And yet it's worth it. Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth

Re: [rt-users] QueryBuilder : what happened today?

2009-03-03 Thread Jay R. Ashworth
specifications, which are pretty close to Plain English; that is: you can say today, yesterday, next thursday 1pm, etc. The wiki has a fuller treatment of this; if you haven't already checked out the UserManual, please do... Cheers, -- jra -- Jay R. Ashworth Baylink

Re: [rt-users] problems with links on RT front page

2009-03-02 Thread Jay R. Ashworth
. Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http

[rt-users] A newbie install question - FormatText/font metrics

2008-03-27 Thread Jay R. Ashworth
speaking, Perl/CPAN trouble, but I also figure it's RT, and you guys are the ones voted most likely to have a snap answer. Any pointers? Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think

Re: [rt-users] Drop down list of requestors

2008-03-27 Thread Jay R. Ashworth
the list archives for customer list... :-}) Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com '87 e24

Re: [rt-users] RT related Postgres question

2007-12-03 Thread Jay R. Ashworth
and analysis to find. And that's why Oracle DBAs make $90K+ a year... Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com

Re: [rt-users] Self-service ticket creation

2007-06-21 Thread Jay R. Ashworth
this functionality; it's the part most susceptible to local customs. Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com

Re: [rt-users] Customer Centric RT?

2007-05-22 Thread Jay R. Ashworth
you'd want in that environment. Check the list archive; this came up in the what do you want in 4.0 thread a couple months ago... Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink

Re: [rt-users] Spam email question

2007-02-13 Thread Jay R. Ashworth
isn't sufficiently quoting the address when handing it off; can you post the script? Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth Associates

Re: [rt-users] Scrip to not auto-reply mail send to specific to-address

2007-02-13 Thread Jay R. Ashworth
Postfix. :-} Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth AssociatesThe Things I Think'87 e24 St Petersburg FL USA http

Re: [rt-users] RT State of the Onion?

2007-02-02 Thread Jay R. Ashworth
and kibitz on how, exactly, this ought to work, semantically, and then see if we can find someone to make it do that. :-) Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100

[rt-users] RT State of the Onion?

2007-02-01 Thread Jay R. Ashworth
didn't find release notes, or a feature list in sufficient detail to make me not have to ask... and the screenshots are from 3.0. Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC

Re: [rt-users] RT State of the Onion?

2007-02-01 Thread Jay R. Ashworth
I don't seem to be able to get a good look at 3.6 without installing the damned thing. Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth Associates

Re: [rt-users] RT State of the Onion?

2007-02-01 Thread Jay R. Ashworth
-- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth AssociatesThe Things I Think'87 e24 St Petersburg FL USA http://baylink.pitas.com

Re: [rt-users] RT State of the Onion?

2007-02-01 Thread Jay R. Ashworth
to lengths to make sure everything we build is freely releasable. (Sometimes it doesn't happen, but we try hard.) This isn't something we've built yet. Got it. I so assumed, since we don't see it (:-), but the clarification is noce. Cheers, -- jra -- Jay R. Ashworth

Re: [rt-users] Re: [RTusers] managing Spam

2006-10-23 Thread Jay R. Ashworth
that as an approach that merits upstreaming, myself. Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth AssociatesThe Things I Think'87 e24 St

Re: [rt-users] Ludicrously slow queries on custom fields

2006-10-17 Thread Jay R. Ashworth
your male relative. Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth AssociatesThe Things I Think'87 e24 St Petersburg FL USA

Re: [rt-users] RT + Mediawiki anyone?

2006-10-05 Thread Jay R. Ashworth
-- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth AssociatesThe Things I Think'87 e24 St Petersburg FL USA http://baylink.pitas.com

Re: [rt-users] IE stops responding and display issue

2006-09-18 Thread Jay R. Ashworth
be causing this very strange behavior? Any chance Microsloth pushed out an IE update that broke something? That's my go-to idea when things Just Stop Working. Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink

Re: [rt-users] Added to wishlist in wiki

2006-09-13 Thread Jay R. Ashworth
On Tue, Sep 12, 2006 at 09:22:55PM -0400, Mathew Snyder wrote: Jay R. Ashworth wrote: On Mon, Sep 11, 2006 at 02:20:34PM +1000, Adam Clarke wrote: Many users do not use their keyboard for page navigation. A Top link provides a mouse friendly alternative that is clearly associated

Re: [rt-users] Added to wishlist in wiki

2006-09-10 Thread Jay R. Ashworth
or set to appear for a static number of transactions. I've never really understood Top links. Are there people whose keyboards don't have Home keys? Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink

Re: [rt-users] Added to wishlist in wiki

2006-09-10 Thread Jay R. Ashworth
On Sun, Sep 10, 2006 at 10:29:51PM -0400, Mathew Snyder wrote: Jay R. Ashworth wrote: On Sat, Sep 09, 2006 at 10:38:51PM -0400, Mathew Snyder wrote: * A Top link at the bottom of pages that have enough transactions to run the bottom of the ticket off the screen. As people use different

Re: [rt-users] Need RT Help!

2006-08-14 Thread Jay R. Ashworth
yesterday. Weren't there? Does your OS have an autoupdate daemon? Did it, say, update your perl at that time? Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth