Re: [rt-users] Question about RT CLI custom field / web-interface

On Wed, 2006-08-23 at 19:11 -0500, Carl Davis wrote: On Tue, 22 Aug 2006 09:54:41 -0700 Joshua Colson [EMAIL PROTECTED] wrote: On Tue, 2006-08-22 at 07:08 -0500, [EMAIL PROTECTED] wrote: Can you elaborate on this. I can't seem to figure out how to display my custom fields via the cli

Re: [rt-users] Question about RT CLI custom field / web-interface

in the name (and then escape/quote the white space in your shell). HTH -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] Question about RT CLI custom field / web-interface

requires a syntax like 'CF.{Training}' and showing uses the 'CF-Training' form. HTH -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

Re: [rt-users] owners

as because there is no other people in the owner drop down, the system changes the owner back to nobody. Do you have the OwnTicket right or are you just a SuperUser? -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] One Apache, two RT databases, on a single host

problems I can probably help you. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

Re: [rt-users] 3.6.0 Approvals

of the feature yet but I'm pretty certain you'll need to revert your changes. HTH -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

[rt-users] Does DBIx::SearchBuilder support nested objects?

automatically generate the nested wheel_type object as a property of the car object, or does that generation happen manually? Thanks. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] Custom Field Select Multiple bug?

order numbers do not have to be sequential. Try setting the sort order to a different stepping, such as 5, 10, 15, 20, etc. Then you can easily insert new records in between. HTH -- Joshua Colson [EMAIL PROTECTED] VoidGate InterNetworks ___ http

[rt-users] Command line link tree

' AND CF.{Type} = 'Parent'} | \ sed '[EMAIL PROTECTED]@/links@;' | rt show - which provides me with close to what I want but I would like some of the main ticket fields (such as Subject, Owner, etc) included in the output. Thanks. -- Joshua Colson [EMAIL PROTECTED

Re: [rt-users] What's the *Maximum* password length in RT?

On Mon, 2006-06-26 at 12:09 -0700, Philip Kime wrote: Strange question I know but the SOX people are asking - they've asked for the minimum length (which is configurable). Now they want to know the maximum (!). Anybody have an idea? By default it is 40 characters. -- Joshua Colson [EMAIL

Re: [rt-users] RT 3.6.0 Custom Field Validation

/CustomFields/Modify.html and add them in to the Validation section. It isn't ideal, but it may help. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] Custom Fields query vs. CLI edit syntax inconsistencies

be moved to the -devel list. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT

[rt-users] Sorting search results RSS feed?

. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly

Re: [rt-users] RT CLI comment problem

On Thu, 2006-06-15 at 07:38 -0400, Jason A. Diegmueller wrote: Mathew-- For the time being, modify lib/RT.pm. Change the following line: $VERSION = '3.6.0rc3'; to $VERSION = '3.6.0'; Bosses can't fault you for running pre-release software now! -jd Just in time for Jesse to steal

Re: [rt-users] 3.6.0rc3/mysql: reinserting image attachments into the DB?

sense that it chooses base64. As far as I know, RT relies on the data in the DB being valid (that is, it does not attempt to auto-convert it). I'm glad you got it fixed, no matter what worked for you. -- Joshua Colson [EMAIL PROTECTED] ___ http

Re: [rt-users] 3.6.0rc3/mysql: reinserting image attachments into the DB?

the system up before doing anything that I've suggested! I should also mention that I have not tested any of this, but it should all work, in theory. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] custom fields w. Mailgate in RT 3.6.0rc2

(without any real basis) is that you should lean toward using Jesse's extension as it is the most likely to be *The Right Way* in the future. HTH -- Joshua Colson [EMAIL PROTECTED] VoidGate InterNetworks ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Confused by Custom field rights

works again when I put the right back on the global Privileged group. Create a group for each set of users (if you haven't already) and assign the ModifyCustomField right for each individual custom field to the group. Use RTx::RightsMatrix to make it easier. HTH -- Joshua Colson [EMAIL PROTECTED

Re: [rt-users] Change owner on Q change

direction. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from

RE: [rt-users] First Impressions of RT V3.6.0rc2

' with 'rt36guest' Enjoy -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT

Re: [rt-users] MySQL Import Question

numerous conflicts. That being said, it can be done, it would just take quite a bit of manual intervention. Good luck. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] status of Steal Ticket feature?

(using RT 3.6) who is unable to take ownership of a ticket. If I assign the OwnTicket right to the user then it works. I just hadn't gotten around to digging deeper for (what I'm assuming is) a bug. -- Joshua Colson [EMAIL PROTECTED] ___ http

[rt-users] Re: [3.6][FIX] Searches by custom fields

On Thu, 2006-05-11 at 08:34 -0700, Joshua Colson wrote: On Thu, 2006-05-11 at 11:53 +0400, Ruslan Zakirov wrote: Hello. I've commited fixes several fixes into 3.5 branch that should fix issues with searches by CFs. Please test it with your test cases and report back. I've been

[rt-users] Re: [3.6][FIX] Searches by custom fields

On Fri, 2006-05-12 at 18:18 +0400, Ruslan Zakirov wrote: DBIx::SearchBuilder 1.39 and greater should fix this issue. Don't forget to run `make testdeps` on updates from SVN too :) I've upgraded DBIx::SearchBuilder to 1.43 from CPAN and the problem remains. -- Joshua Colson [EMAIL PROTECTED

[rt-users] Re: [3.6][FIX] Searches by custom fields

that Rangarajan and I have just mis-configured something? Thanks for the help. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] basic info about localisation (I want to translate RT to Greek)

() and loc_fuzzy()... perldoc RT::Base I hope that helps. I really do recommend you get the RT Essentials book... I thought that I could read the code and just figure it out (which I probably could have) but the book makes that process much easier and less error prone. -- Joshua Colson [EMAIL PROTECTED

[rt-users] Re: [3.6][FIX] Searches by custom fields

logging is enabled. I'll turn on logging and paste them. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] Re: [3.6][FIX] Searches by custom fields

On Thu, 2006-05-11 at 10:37 -0700, Joshua Colson wrote: At least in the 3.6 version, RT now supports the following in the RT_SiteConfig to log SQL queries: Set($StatementLog, 'LogLevel'); ... for example: SNIP Set($StatementLog, 'debug'); /SNIP will log all SQL statements when

Re: [rt-users] Delete message with /Returned mail/ in the subject line on arrival

a modified version of regex? Literal spaces are valid within a regular expression. However, they only match the literal space (as you would expect) rather then all whitespace characters as the \s does. -- Joshua Colson [EMAIL PROTECTED] ___ http

Re: [rt-users] possible permissions (ModifyTicket) bug in 3.4.5?

. -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly

Re: [rt-users] (SOLVED) Mason attempting to parse image files

the autohandler in the distribution html/NoAuth/images directory. So the autohandler should work like the rest of the overlays? If so, I'll subscribe/post this problem to the HTML::Mason list. -- Best regards, Ruslan. -- Joshua Colson [EMAIL PROTECTED] ___ http

[rt-users] Mason attempting to parse image files

to using Apache. Is there a way to do the same with the standalone_httpd? Thanks -- Joshua Colson [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

Re: [rt-users] (SOLVED) Mason attempting to parse image files

On Fri, 2006-04-21 at 19:50 -0400, Jesse Vincent wrote: On Fri, Apr 21, 2006 at 04:44:08PM -0700, Joshua Colson wrote: I'm running rt 3.6.0pre1 using sqlite and standalone_httpd in a test environment. I'm trying to update the logo by following the instructions at http

Re: [rt-users] RT organization

On Tue, 2006-04-11 at 12:17 -0700, Sherman Boyd wrote: Hi, I've installed RT and have been playing around with it and am ready to implement. I'm a small computer consultant shop, and my clients are small to medium sized businesses (10-50 employees). I'd like to have the flexibility to