[rt-users] Web UI Error immediately upon login

2016-11-26 Thread Odhiambo Washington
are enabled (or TO_JSON/FREEZE method missing) at /usr/local/lib/perl5/site_perl/JSON.pm line 154, line 43. Any ideas how I can fix the problem will be appreciated. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft." - RT 4.

[rt-users] Error after upgrade from 4.4.1rc1 to 4.4.1

2016-09-22 Thread Odhiambo Washington
in RT_SiteConfig.pm, much as it was working well with 4.4.1rc?? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft." - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 2

Re: [rt-users] Problem to integrate exim4 with request tracker 4.0

2014-09-14 Thread Odhiambo Washington
from the stock Ubuntu 14.04 (64 bit) packages. Any ideas? -- RT Training - Boston, September 9-10 http://bestpractical.com/training -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 I can't hear you -- I'm using the scrambler. -- RT Training - Boston

Re: [rt-users] Problem to integrate exim4 with request tracker 4.0

2014-09-14 Thread Odhiambo Washington
unknown What now? On 14/09/2014 12:14 μμ, Odhiambo Washington wrote: You probably need to run some command to regenerate your configs for Exim4 so that the transport can be detected. I only know how to use the monolithic Exim4 configuration, not the split config. Maybe: sudo dpkg-reconfigure

Re: [rt-users] Problem to integrate exim4 with request tracker 4.0

2014-09-14 Thread Odhiambo Washington
, here is what you need in Exim's config when using MySQL: See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=229052 Should work for RT4 with very minimal customizations. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 I can't hear you -- I'm using the scrambler

Re: [rt-users] (no subject)

2013-03-27 Thread Odhiambo Washington
and where do you find them wanting? What error message are you getting when you say this way don't work? What errors does Postfix show? What errors does Apache show? There is nothing _urgent_ when you provide no clues as to what you're doing. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE

Re: [rt-users] RT Visual Interface Enhancements Enquiry

2012-07-11 Thread Odhiambo Washington
how the likes of Ruslan make their living. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.

Re: [rt-users] re configure rt

2012-02-28 Thread Odhiambo Washington
On Tue, Feb 28, 2012 at 11:23, john s. firesk...@emailn.de wrote: Hello guys I have an simple question How can i reconfigure an existing Rt instance without a new install Reconfigure so that you achieve what exactly? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121

[rt-users] ExtUtils-MakeMaker-6.58

2011-07-29 Thread Odhiambo Washington
'MSCHWERN/ExtUtils-MakeMaker-6.58.tar.gz' with 'make_test = NO'. Continuing, but chances to succeed are limited. . -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please

Re: [rt-users] Modify actions menu

2011-06-24 Thread Odhiambo Washington
? Configuration - Global - User Rights What happens when you deny the user the Create articles in this class right? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. 2011 Training

Re: [rt-users] RT 4 - install on Debian Squeeze

2011-05-19 Thread Odhiambo Washington
require. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email. image001.png

Re: [rt-users] Avoiding backscatter enabling self help

2011-04-01 Thread Odhiambo Washington
to the registrant with their password, and details on how to track their request via your RT. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!

Re: [rt-users] RT 3.8.8 on CentOS 5.5 slows down/hangs

2011-01-08 Thread Odhiambo Washington
). That is a specific shot in only one aspect. There are others but you did not say much about your Apache, MySQL server, server specs... -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!

Re: [rt-users] RT 4.0rc1 install error

2011-01-06 Thread Odhiambo Washington
SetHandler perl-script PerlResponseHandler RT::Mason /Directory /VirtualHost Thanks! Seb.- -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!

Re: [rt-users] RT 4.0rc1 install error

2011-01-06 Thread Odhiambo Washington
On Fri, Jan 7, 2011 at 1:51 AM, seb...@gmail.com seb...@gmail.com wrote: On Thu, Jan 6, 2011 at 7:13 PM, Odhiambo Washington odhia...@gmail.com wrote: You really have more problems not related to RT! I'd be surprised if your Apache instance runs when you exclude RT configuration from

[rt-users] Error after 3.9.7 Upgrade

2010-12-21 Thread Odhiambo Washington
, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!

Re: [rt-users] Error after 3.9.7 Upgrade

2010-12-21 Thread Odhiambo Washington
On Tue, Dec 21, 2010 at 7:53 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Dec 21, 2010 at 07:41:34PM +0300, Odhiambo Washington wrote: I upgraded my test RT installation from 3.9.6 to 3.9.7 and now I get the following error during login: Can't locate object method

[rt-users] Please help with rt-3.9.6

2010-11-29 Thread Odhiambo Washington
. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!

Re: [rt-users] Please help with rt-3.9.6

2010-11-29 Thread Odhiambo Washington
On Mon, Nov 29, 2010 at 4:54 PM, Chia-liang Kao cl...@bestpractical.comwrote: Hi, Odhiambo Washington odhiambo at gmail.com writes: [error] [client 192.168.40.79] Mandatory parameter 'ah' missing in call to RT::Interface::Web::Request-new()\n\t...propagated at This seems to be caused

[rt-users] Error with rt-3.9.6

2010-11-26 Thread Odhiambo Washington
/VirtualHost -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!

[rt-users] Slight Problem with RT Display

2010-11-25 Thread Odhiambo Washington
I installed 3.9.6 as upgrade from 3.9.4 on my test machine. Now when I login to RT, the main screen (what do I call it) displays as if some css is missing. i just don't seem to find any reason. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223

Re: [rt-users] Slight Problem with RT Display

2010-11-25 Thread Odhiambo Washington
On Thu, Nov 25, 2010 at 5:09 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Nov 25, 2010 at 05:04:48PM +0300, Odhiambo Washington wrote: On Thu, Nov 25, 2010 at 4:54 PM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Thu, Nov 25, 2010 at 03:20:10PM +0300

Re: [rt-users] memory leak after search

2010-10-12 Thread Odhiambo Washington
into a particular version of RT. Perhaps you should have contributed your customizations back to the developers to see if they could be incorporated into the main branch, aka giving back to the community:) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223

Re: [rt-users] memory leak after search

2010-10-12 Thread Odhiambo Washington
Ruslan, hopefully, will help:-) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ If you have nothing good to say about someone, just shut up!. -- Lucky Dube RT Training in Washington DC, USA on Oct 25

Re: [rt-users] RT 3.8.8 segfaults apache 2 on OpenSUSE 11.x

2010-10-05 Thread Odhiambo Washington
httpd` httpd.core bt full -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ If you have nothing good to say about someone, just shut up!. -- Lucky Dube RT Training in Washington DC, USA on Oct 25 26 2010

Re: [rt-users] Installation Help

2010-08-20 Thread Odhiambo Washington
it so easy to manually install/wipe out:-) Just install mod_perl2 then grab RT sources and you are ready to roll! The documentation provided in the tarball is quite ok, when combined with a bit of common sense around your Apache configuration. PHP is not required at all. -- Best regards, Odhiambo

Re: [rt-users] Mail Alias Setup

2009-09-03 Thread Odhiambo Washington
this gets redirected and why the | is used in here. rt: |/etc/smrsh/rt-mailgate --queue 'general' --action correspond --url !http://rt3-host/ The | is a pipe. And you don't need the ! before yout http in that line. What documentation is this you are reading? -- Best regards, Odhiambo

Re: [rt-users] Allow client to see their requested tickets

2009-04-02 Thread Odhiambo Washington
a username and password and a link to follow their request, some scrips and some configuration (Privilege grants) in RT. It's long since I did this, but I am sure I used to do it. Check the Addons too. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223

Re: [rt-users] Database relocated onto alternate server

2009-04-01 Thread Odhiambo Washington
-pSec3t rt ?? Did it work? If not, then go to the dbproductionserver and give the necessary privileges for rt_user to connect: mysql GRANT ALL ON rt.* TO rt_u...@hostmachinehostname IDENTIFIED BY Sec3t; mysql flush privileges; -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

2009-01-16 Thread Odhiambo Washington
On Fri, Jan 16, 2009 at 4:00 PM, Andrew Cobaugh phale...@gmail.com wrote: On Fri, Jan 16, 2009 at 1:42 AM, Odhiambo Washington odhia...@gmail.com wrote: On Thu, Jan 15, 2009 at 7:38 PM, sunnavy sunn...@bestpractical.com wrote: hmm, seems some dists don't like gmake. I suggest get

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

2009-01-16 Thread Odhiambo Washington
On Fri, Jan 16, 2009 at 4:13 PM, Andrew Cobaugh phale...@gmail.com wrote: On Fri, Jan 16, 2009 at 8:08 AM, Odhiambo Washington odhia...@gmail.com wrote: How do I find out sed version? This is default sed in FreeBSD 7.x sed --version, at least with GNU sed. I tried that b4 posting

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

2009-01-15 Thread Odhiambo Washington
/shipwright-builder line 287 main::install() called at ./bin/shipwright-builder line 200 gw# uname -a FreeBSD gw.crownkenya.com 7.1-PRERELEASE FreeBSD 7.1-PRERELEASE #0: Thu Dec 18 09:13:33 EAT 2008 r...@freebsd-7:/usr/obj/usr/src/sys/BEASTIE-7.x i386 -- Best regards, Odhiambo

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

2009-01-15 Thread Odhiambo Washington
main::install() called at ./bin/shipwright-builder line 200 -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Failure is the opportunity to begin again more intelligently. --Henry Ford

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

2009-01-15 Thread Odhiambo Washington
this one is running ... According to the README, I am now on: 2. Get some coffee; it'll be a while So I will go sleep and wake up on it tomorrow. Thank you so much. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

2009-01-15 Thread Odhiambo Washington
On Thu, Jan 15, 2009 at 6:58 PM, Odhiambo Washington odhia...@gmail.comwrote: On Thu, Jan 15, 2009 at 6:28 PM, sunnavy sunn...@bestpractical.comwrote: Hi Odhiambo seems gmake can work, now try this one, with telling shipwright-builder the right 'make' cmd: $ GNUMAKE=gmake ./bin

Re: [rt-users] shipwright tarball for RT 3.8.1 ?

2009-01-15 Thread Odhiambo Washington
/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test Good luck! It fails at the exact same point with the exact same message, so this method does not make a difference. Anything else I can try? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223

Re: [rt-users] Scrip to selectively autorespond?

2008-12-07 Thread Odhiambo Washington
excuse me. I am just catching up. There might be other elegant ways than this. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Okay guys. This is Kenya. You pay taxes because you feel philanthropic, unlike our MPs

Re: [rt-users] new install 3.8.1 old database

2008-10-26 Thread Odhiambo Washington
to different dir and database. imported mysqldumped db from 3.6.7 to 3.8.1 restarted httpd (after updating the new location) i am unable to login. It's because you did NOT follow the instructions on UPGRADING:-) Once you do that to the letter, I believe it will work. -- Best regards, Odhiambo

Re: [rt-users] 3.6.1 - how to set default language for all users ?

2007-01-01 Thread Odhiambo Washington
as the display language): UPDATE Users SET Lang = 'fr'; That would do it. PS: I did not check on RT_SiteConfig.pm whether there is a setting there. cheers - wash +--+-+ Odhiambo Washington

Re: [rt-users] Order of actions on ticket

2006-12-26 Thread Odhiambo Washington
that order. cheers - wash +--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722

Re: [rt-users] One requirement for RT notifications

2006-10-23 Thread Odhiambo Washington
); | } | } | $cont ; | } | = | | Barry L. Kline wrote: | -BEGIN PGP SIGNED MESSAGE- | Hash: SHA1 | | Odhiambo WASHINGTON wrote: | | * On 22/10/06 12:54 -0400, Barry L. Kline wrote: | | -BEGIN PGP SIGNED MESSAGE- | | Hash: SHA1

[rt-users] One requirement for RT notifications

2006-10-21 Thread Odhiambo Washington
it be failing to pull the ticket content? cheers - wash +--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse

Re: [rt-users] migrating to a different host, maintaining MySQL data, but changing $rtname

2006-10-18 Thread Odhiambo Washington
+--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI

Re: [rt-users] rt-3.6.1 glitch - Transactions not supported by database

2006-08-24 Thread Odhiambo Washington
4.1.19 to 4.1.21 on the RT host box. I did not think this would change much, but I recompiled DBD::mysql and now it works again. Thank you. cheers - wash +--+-+ Odhiambo Washington

Re: [rt-users] rt-3.6.1 glitch

2006-08-20 Thread Odhiambo Washington
* On 19/08/06 21:32 +0300, Alexandr Ciornii wrote: | Hello! | | 2006/8/19, Odhiambo Washington [EMAIL PROTECTED]: | I have rt-3.6.1 installed on a host different than the DB server. Today | I moved my database from one server to the other (dump then import). | MySQL-4.0.26 was in the old box

[rt-users] rt-3.6.1 glitch

2006-08-19 Thread Odhiambo Washington
+--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI

Re: [rt-users] RT as customer facing ticketing system.

2006-08-11 Thread Odhiambo WASHINGTON
-- +==+ |\ _,,,---,,_ | Odhiambo Washington[EMAIL PROTECTED] Zzz /,`.-'`'-. ;-;;,_ | Wananchi Online Ltd. www.wananchi.com |,4- ) )-,_. ,\ ( `'-'| Tel: +254 20 313985-9 +254 20 313922 '---''(_/--' `-'\_) | GSM: +254 722 743223

Re: [rt-users] Autoreply template for each queue

2006-06-27 Thread Odhiambo Washington
cheers - wash +--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223

Re: [rt-users] rt-3.4.5 - rt-3.6.0

2006-06-26 Thread Odhiambo Washington
+--+-+ Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) | wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., | GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI | GSM: (+254) 733 744 121