interested, just let us know - to give us more motivation :)
>
> Akos
>
>
>
>
>
> -
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Boston - October 24-26
> * Los Angeles - Q1 2017
--
Matt Wells
Chief Sys
Hi all, first let me say thanks for all the great data on this list. It's
one of the most active I'm on. Thank you all.
I have a question on a multi-tenant system I'm bringing up in dev. In
testing the isolation of queues and tickets was easy enough; however one
item within the ticket became an
cs/rt/4.2/writing_extensions.html
>
> Good luck.
> Jim
>
>
> On 1/28/16 1:26 PM, Matt Wells wrote:
>
> Hi all, so I have some things work on this. I'm wondering if anyone can
> help me with the last part. I really can't thank you guys enough for any
> help you c
my $subject = $ARGV[2];
my $queue = $ARGV[3];
# Post a new event to stream
$event->create(
title => "$name - $ticket",
text => "$subject",
tags => ['NOCRT', "$queue"],
);
On Mon, Jan 25, 2016 at 1:32 PM, Matt Wells <matt.we...@mosaic451.com>
Has anyone ever attempted to integrate RT with DataDog and it's web api or
configurations?
I've seen some integrations with "SendNagiosAlert" but was wondering if
anyone had done something similar with DataDog? I'm starting to play with
it now using this -
Hi all, I hope everyone is getting ready for a good weekend.
I have a questions about multi-tenant and white labeling. We have a need
for a few customers to be white labeled and I've been searching all over
for the best way to get this done. Just to be clear by white labeling I'm
mean that our
I've seen a few emails bounce around about this but haven't really seen a
fix. One user had some good information but it mostly involved parsing
through the application source code. That may in fact be the answer but I
figured why not get a second opinion.
We have a queue that receives its
: Bearer 1234567890987654321' -X POST
https://api.pushbullet.com/v2/pushes --header 'Content-Type:
application/json' --data-binary '{type: note, title: Note Title,
body: Note Body}'
--
Matt Wells
Chief Systems Architect
RHCVA, RHCA #110-000-353
(702) 808-0424
matt.we...@mosaic451.com
Las Vegas
I'm setting up my cron jobs to alert my users of certain ticket criteria.
If a ticket has no owner for 5 hours I send an alert.
So far it works great, sending notifications via email. However I want to
add something other than email. We're using pushbullet for Nagios alerts
and I'd like to do
I was able to walk back some of the errors but not all. At one point
I was able to get tickets created with the only issue being the
'Finance approval' as they would never have permissions or the ability
to view the tickets. Any guidance would be great.
*** RT_SiteConfig.pm
Set(
I've been looking through the documentation on Approvals and hoped to get a
little user point of view and help. So far this isn't working.
I have a CCB queue and I've made a template named XYZ-CCB
===Create-Ticket: codereview
Subject: Code review for {$Tickets{'TOP'}-Subject}
Depended-On-By:
I've not completed it yet.
Matt Wells | Chief Systems Architect
Red Hat Certified Architect II- #110-000-353
GPG Public Key ID: 0x1438A3EB
Mosaic451
702.808.0424 (mobile)
877.799.2411 (S/NOC)
matt.we...@mosaic451.com
On Fri, Dec 12, 2014 at 8:16 PM, Alex Peters
I'm getting what seems to be a common error when users login.
The page you requested could not be found
This is only with non-root users.
When the users login it redirects to
https://rt.example.com/HASH(0x68193a8)
If I remove the 'HASH(0x68193a8)' I get my dashboard.
I've cleaned out the mason
Jeff my upgrade to V25 failed before. This time it worked (well after two
attempts); thanks for the reply and the assist.
Lesson of the day read your output.
Thanks all!
On Wed, Dec 10, 2014 at 11:33 AM, Jeff Voskamp javosk...@uwaterloo.ca
wrote:
On 12/10/2014 01:09 PM, Matt Wells wrote
I have a customer that uses github as a ticket system. I want to suck
those into RT so our NOC can use the same tool for every customer.
I've seen some scripts but I've not really seen one that does it. Am I
missing something? Need to research more?
Thanks again to everyone on this list.
--
On my continued migration from ZenDesk I've come across something that
honestly I've not done with RT. Templates, Queues and app configuration, I
feel good with.
Something unique to my current workplace is the need for multiple domains
email addresses.
I know I can catch this downstream in a
Has anyone every imported a csv from Zendesk? We're migrating our company
from Zendesk and don't want to lose that data. I've seen some on the
zendesk export but not really the importing.
--
RT Training November 4 5 Los Angeles
http://bestpractical.com/training
I have a custom field for a ticket summary. The CF is a Fill in one wiki
text area and as my user submits text to the CF the ticket shows it writes
the CF and then deletes it in the same second.
Below is the error in the ticket..
# Thu Apr 02 18:52:24 2009 pparker - Example (text) 04/06/09.
Works great. Thank you! Last thing... is there a way to put this in it's
own box and not inside the QuickSearch box?
Really, thank you guys. You guys rock.
On Fri, Nov 21, 2008 at 7:31 AM, Erik Peterson [EMAIL PROTECTED] wrote:
That is certainly true. I use the existing ³QuickSearch²
We have a helpdesk that's going to giving out tickets to our Engineers.
They are looking for a way to have pretty much the quick search box but
instead of queues it would have the Engineering staff. That way they can
easily see that I have 876 tickets and can't take anymore.
Has anyone formed a
Does a setting exist that allows me to shorten the url?
My URL is
https://www.example.com
and I would like for the
https://www.example.com/Tickets
and so on to be hidden.
___
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Community
We have a queue that we put things in to get permission to work on DNS
and so on..
Has anyone had any luck a scrip that would attach a 'Reminder' to a
ticket in the queue called 'work'?
What I was thinking is that I create a ticket in 'work' because I want
to build a new DNS server.
When I create
When I create a ticket for a user they get an email.
When I close the ticket they get an email.
When I hit Reply in the ticket it shows and outgoing email but they do not
get it. Nor does it get send to sendmail.
___
- Global template:Correspondence
Stage - TransactionCreate
template 5
Correspondence
Default correspondence template
RT-Attach-Message: yes
1
{$Transaction-Content()}
On 10/10/07, matt wells [EMAIL PROTECTED] wrote:
When I create a ticket for a user they get an email.
When I close
... but it will send two
separated emails (what a mess...)
On 10/10/07, matt wells [EMAIL PROTECTED] wrote:
So I've tested some more.
All of my CCs get emails and all of my BCCs get emails. The requestor
is the only one that does not know that his/her ticket has been acted on.
I have a global Scrip
--
*From:* [EMAIL PROTECTED] [mailto:
[EMAIL PROTECTED] *On Behalf Of *matt wells
*Sent:* 10 October 2007 16:55
*To:* rt-users
*Subject:* [rt-users] Re: Email Error with 'Reply' only
So I've tested some more.
All of my CCs get emails and all of my BCCs get emails. The requestor is
the only
I have the same issue and do what you suggested but my fields come back in
the query blank. When I go in the ticket I can see the custom fields though
and modify them..
On 9/21/07, soma [EMAIL PROTECTED] wrote:
That worked. Thanks Kenn.
Soma Manjulavil,
Boncle Inc.
Get a free
I search on a queue and add the custom field colum 'Simpson' but can't see
what's in the field on the report. I can look at the ticket and see it but
not in my searches???
I log in as root and can see it perfectly. What permissions am I missing?
RT 3.6.4
Does anyone know what this feature is calling? I'm trying to figure out how
to make a scrip to create a reminder for a user on a ticket when it's
created.
___
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Community help:
Has anyone crafted a scrip that would create reminders on a new ticket
creation??
Like if the Ticket Subject is
New User - Bob Dole
it creates reminders
- Make RT account
- Image Computer
- Make Email address
and so on?
___
RT Version 3.6.4
An upgrade from 3.4
I have a search that looks at a custom field and adds it to the results
page.
This works 100% with a root account however normal users it does not.
My users Bob has all rights to the queue as well as the Custom Field
'Simpsons'
Inside Custom Field 'Simpsons'
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