Re: [rt-users] Name in use

2012-03-21 Thread Diego Roccia
- Original Message - On Tue, Mar 20, 2012 at 12:15:01PM +0100, Diego Roccia wrote: I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this problem http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html 1 - u...@domain1.com send an email - the

Re: [rt-users] Name in use

2012-03-21 Thread Kevin Falcone
On Wed, Mar 21, 2012 at 06:50:03PM +0100, Diego Roccia wrote: - Original Message - 'attr_match_list' = [ 'ExternalContactInfoId', 'Name', 'EmailAddress', 'RealName', 'WorkPhone', 'Address2'], This tells RT that the RealName of any user must be

[rt-users] Name in use

2012-03-20 Thread Diego Roccia
Hi All, I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this problem http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html 1 - u...@domain1.com send an email - the user is created and the ticket opened 2 - u...@domain2.com send an email - the user is not

Re: [rt-users] Name in use

2012-03-20 Thread Thomas Sibley
On 03/20/2012 07:15 AM, Diego Roccia wrote: I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this problem http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html 1 - u...@domain1.com send an email - the user is created and the ticket opened 2 -

Re: [rt-users] Name in use

2012-03-20 Thread Kevin Falcone
On Tue, Mar 20, 2012 at 12:15:01PM +0100, Diego Roccia wrote: I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this problem http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html 1 - u...@domain1.com send an email - the user is created and the ticket

Re: [rt-users] Name in Use

2011-05-16 Thread Ruslan Zakirov
Hello, Recently had a chance to hack on the extension. In the latest available version you can only update users' info from external source only by Name. This has been fixed in multiple-emails branch along with more fixes and new features. On Fri, May 13, 2011 at 5:34 PM, Giuseppe Sollazzo

Re: [rt-users] Name in Use

2011-05-13 Thread Giuseppe Sollazzo
Ok - there's a problem with this solution. If I limit the match to the EmailAddress, ldap data are not imported. Is the only solution possible that of using two different definition of the ldap, one for auth and one for info? Cheers, G On 12/05/11 16:27, Giuseppe Sollazzo wrote: Ah, right.

[rt-users] Name in Use

2011-05-12 Thread Giuseppe Sollazzo
Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins,

Re: [rt-users] Name in Use

2011-05-12 Thread Thomas Sibley
On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of

Re: [rt-users] Name in Use

2011-05-12 Thread Mike Johnson
It sounds like your matching setup in your LDAP settings is matching to Paul Smith for both users... try matching to email address. HTH MIke. On Thu, May 12, 2011 at 11:11 AM, Giuseppe Sollazzo gsoll...@sgul.ac.ukwrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm

Re: [rt-users] Name in Use

2011-05-12 Thread Giuseppe Sollazzo
Ah, right. I suppose I need to change 'attr_match_list' = ['Name', 'EmailAddress', 'RealName', ], to 'attr_match_list' = [