Re: [rt-users] Name in use
- Original Message - On Tue, Mar 20, 2012 at 12:15:01PM +0100, Diego Roccia wrote: I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this problem http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html 1 - u...@domain1.com send an email - the user is created and the ticket opened 2 - u...@domain2.com send an email - the user is not created and the ticket not opened, because of the Name in use problem my question is: is possible to have unprivileged users created without stripping the @domain.tld part? Please show a sanitized version of your RT-Authen-ExternalAuth configuration. Also, please show us Name, RealName and EmailAddress for user 1. -kevin Thanks Guys for your help. here's the configuration -cut---cut---cutcut--- Set(@Plugins, qw(RT::Authen::ExternalAuth) ); Set($LdapAutoCreateNonLdapUsers, 0); Set($AutoCreateNonExternalUsers, 1); Set($CanonicalizeOnCreate, 0); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ]); Set($ExternalServiceUsesSSLorTLS,0); Set($AutoCreateNonExternalUsers,1); Set($ExternalSettings, { 'My_LDAP' = { 'type' = 'ldap', 'server'= 'XX.XX.XX.XX', 'user' = 'uid=ldapuser,ou=people,dc=subito,dc=it', 'pass' = '***', 'base' = 'ou=people,dc=subito,dc=it', 'filter'= '(objectClass=organizationalPerson)', 'tls' = 1, 'ssl_version' = 3, 'net_ldap_args' = [version = 3 ], 'attr_match_list' = [ 'ExternalContactInfoId', 'Name', 'EmailAddress', 'RealName', 'WorkPhone', 'Address2'], 'attr_map' = { 'Name' = 'uid', 'EmailAddress' = 'mail', 'Organization' = 'ou', 'RealName' = 'cn', 'ExternalContactInfoId' = 'dn', 'ExternalAuthId' = 'uid', 'WorkPhone' = 'telephoneNumber', 'Signature' = 'zimbraPrefMailSignature'} } } -cut---cut---cutcut--- The problems is with emails coming from outside, not my domain. Thanks -- Diego Roccia - SystemNetwork Admin - Subito.it
Re: [rt-users] Name in use
On Wed, Mar 21, 2012 at 06:50:03PM +0100, Diego Roccia wrote: - Original Message - 'attr_match_list' = [ 'ExternalContactInfoId', 'Name', 'EmailAddress', 'RealName', 'WorkPhone', 'Address2'], This tells RT that the RealName of any user must be unique. So, there can only be one Kevin Falcone at your company. This is unlikely to be what you want. I suggest you trim that down to Name and EmailAddress (since RT will enforce EmailAddress uniqueness anyway). -kevin pgphM4dFjS5Qa.pgp Description: PGP signature
[rt-users] Name in use
Hi All, I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this problem http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html 1 - u...@domain1.com send an email - the user is created and the ticket opened 2 - u...@domain2.com send an email - the user is not created and the ticket not opened, because of the Name in use problem my question is: is possible to have unprivileged users created without stripping the @domain.tld part? thanks -- Diego Roccia System Network Admin - Subito.it Via della Moscova 3 - Milano www.subito.it
Re: [rt-users] Name in use
On 03/20/2012 07:15 AM, Diego Roccia wrote: I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this problem http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html 1 - u...@domain1.com send an email - the user is created and the ticket opened 2 - u...@domain2.com send an email - the user is not created and the ticket not opened, because of the Name in use problem Did you read the rest of the thread? Click the Next Message link a few times. You are probably matching users based on the realname or something else equally non-unique. Send your config to the list. my question is: is possible to have unprivileged users created without stripping the @domain.tld part? Yes, that's the default behaviour.
Re: [rt-users] Name in use
On Tue, Mar 20, 2012 at 12:15:01PM +0100, Diego Roccia wrote: I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly this problem http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html 1 - u...@domain1.com send an email - the user is created and the ticket opened 2 - u...@domain2.com send an email - the user is not created and the ticket not opened, because of the Name in use problem my question is: is possible to have unprivileged users created without stripping the @domain.tld part? Please show a sanitized version of your RT-Authen-ExternalAuth configuration. Also, please show us Name, RealName and EmailAddress for user 1. -kevin pgpzByAVDBFqa.pgp Description: PGP signature
Re: [rt-users] Name in Use
Hello, Recently had a chance to hack on the extension. In the latest available version you can only update users' info from external source only by Name. This has been fixed in multiple-emails branch along with more fixes and new features. On Fri, May 13, 2011 at 5:34 PM, Giuseppe Sollazzo gsoll...@sgul.ac.uk wrote: Ok - there's a problem with this solution. If I limit the match to the EmailAddress, ldap data are not imported. Is the only solution possible that of using two different definition of the ldap, one for auth and one for info? Cheers, G On 12/05/11 16:27, Giuseppe Sollazzo wrote: Ah, right. I suppose I need to change 'attr_match_list' = [ 'Name', 'EmailAddress', 'RealName', ], to 'attr_match_list' = [ 'EmailAddress', ], ? Thanks, G On 12/05/11 16:17, Thomas Sibley wrote: On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins, qw(RT::Authen::ExternalAuth)); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers, 1); Show us the actual config that matters, please. Your ldap settings for My_LDAP. The likely problem is that you're matching on Realname, which is almost never what you want (as you've found out). Thomas -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -- Best regards, Ruslan.
Re: [rt-users] Name in Use
Ok - there's a problem with this solution. If I limit the match to the EmailAddress, ldap data are not imported. Is the only solution possible that of using two different definition of the ldap, one for auth and one for info? Cheers, G On 12/05/11 16:27, Giuseppe Sollazzo wrote: Ah, right. I suppose I need to change 'attr_match_list' = ['Name', 'EmailAddress', 'RealName', ], to 'attr_match_list' = [ 'EmailAddress', ], ? Thanks, G On 12/05/11 16:17, Thomas Sibley wrote: On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins, qw(RT::Authen::ExternalAuth)); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers,1); Show us the actual config that matters, please. Your ldap settings for My_LDAP. The likely problem is that you're matching on Realname, which is almost never what you want (as you've found out). Thomas -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
[rt-users] Name in Use
Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins, qw(RT::Authen::ExternalAuth)); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers,1); Moreover, Everyone can create tickets on the queue. What happened: 1 - I sent an e-mail from username@ldap from Paul Smith - ticket and users were created ok 2 - I sent an e-mail from anot...@different.domain.com from Paul Smith - failed as Name in use. 3 - If I send an e-mail from other name/surname, it works providing it's not in ldap More precisely, [Thu May 12 14:31:27 2011] [debug]: Going to create user with address 'anot...@different.domain.com' (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:97) [Thu May 12 14:31:27 2011] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm 553 with: Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: pe...@orkus.it, Name: anot...@different.domain.com, Password: , Privileged: 0, RealName: Paul Smith (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) [Thu May 12 14:31:27 2011] [debug]: Attempting to get user info using this external service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) [Thu May 12 14:31:27 2011] [debug]: Attempting to use this canonicalization key: Name (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(uid=anot...@different.domain.com)) == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [debug]: Attempting to use this canonicalization key: EmailAddress (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(mail=anot...@different.domain.com)) == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [debug]: *Attempting to use this canonicalization key: RealName (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(cn=Paul Smith))* == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , City: London, Comments: Autocreated on ticket submission, Country: , Disabled: 0, EmailAddress: anot...@different.domain.com, ExternalAuthId: username, Gecos: Paul Smith, Computing, : (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Thu May 12 14:31:27 2011] [crit]: U*ser creation failed in mailgateway: Name in use* (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244) [Thu May 12 14:31:48 2011] [warning]: Couldn't load user 'anot...@different.domain.com'.giving up (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:996) [Thu May 12 14:31:48 2011] [crit]: User 'anot...@different.domain.com' could not be loaded in the mail gateway (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244) [Thu May 12 14:31:59 2011] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (anot...@different.domain.com). You might need to grant 'Everyone' the right 'CreateTicket' for the I guess the problem is that it does not allow auto creation when it finds a user with the same name in the authentication authority... is there any chance to disable CanonicalizeUserInfo - providing that is responsible? Or maybe using AutoCreateFromExternalUserInfo (even though that would not be the behaviour I'd like to activate). Any suggestion really appreciated! Best regards, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] Name in Use
On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins, qw(RT::Authen::ExternalAuth)); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers,1); Show us the actual config that matters, please. Your ldap settings for My_LDAP. The likely problem is that you're matching on Realname, which is almost never what you want (as you've found out). Thomas
Re: [rt-users] Name in Use
It sounds like your matching setup in your LDAP settings is matching to Paul Smith for both users... try matching to email address. HTH MIke. On Thu, May 12, 2011 at 11:11 AM, Giuseppe Sollazzo gsoll...@sgul.ac.ukwrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins, qw(RT::Authen::ExternalAuth)); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers,1); Moreover, Everyone can create tickets on the queue. What happened: 1 - I sent an e-mail from username@ldap from Paul Smith - ticket and users were created ok 2 - I sent an e-mail from anot...@different.domain.com from Paul Smith - failed as Name in use. 3 - If I send an e-mail from other name/surname, it works providing it's not in ldap More precisely, [Thu May 12 14:31:27 2011] [debug]: Going to create user with address ' anot...@different.domain.com' (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:97) [Thu May 12 14:31:27 2011] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm 553 with: Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: pe...@orkus.it, Name: anot...@different.domain.com, Password: , Privileged: 0, RealName: Paul Smith (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) [Thu May 12 14:31:27 2011] [debug]: Attempting to get user info using this external service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) [Thu May 12 14:31:27 2011] [debug]: Attempting to use this canonicalization key: Name (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(uid=anot...@different.domain.com)) == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [debug]: Attempting to use this canonicalization key: EmailAddress (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(mail=anot...@different.domain.com)) == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [debug]: *Attempting to use this canonicalization key: RealName (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(cn=Paul Smith))* == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , City: London, Comments: Autocreated on ticket submission, Country: , Disabled: 0, EmailAddress: anot...@different.domain.com, ExternalAuthId: username, Gecos: Paul Smith, Computing, : (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Thu May 12 14:31:27 2011] [crit]: U*ser creation failed in mailgateway: Name in use* (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244) [Thu May 12 14:31:48 2011] [warning]: Couldn't load user ' anot...@different.domain.com'.giving up (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:996) [Thu May 12 14:31:48 2011] [crit]: User 'anot...@different.domain.com' could not be loaded in the mail gateway (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244) [Thu May 12 14:31:59 2011] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ( anot...@different.domain.com). You might need to grant 'Everyone' the right 'CreateTicket' for the I guess the problem is that it does not allow auto creation when it finds a user with the same name in the authentication authority... is there any chance to disable CanonicalizeUserInfo - providing that is responsible? Or maybe using AutoCreateFromExternalUserInfo (even though that would not be the behaviour I'd like to activate). Any suggestion really appreciated! Best regards, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing
Re: [rt-users] Name in Use
Ah, right. I suppose I need to change 'attr_match_list' = ['Name', 'EmailAddress', 'RealName', ], to 'attr_match_list' = [ 'EmailAddress', ], ? Thanks, G On 12/05/11 16:17, Thomas Sibley wrote: On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins, qw(RT::Authen::ExternalAuth)); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers,1); Show us the actual config that matters, please. Your ldap settings for My_LDAP. The likely problem is that you're matching on Realname, which is almost never what you want (as you've found out). Thomas -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583