That's odd.
I added the following to RT_SiteConfig.pm:
Set(%CustomFieldGroupings,
'RT::Ticket' => [
'Custom Fields' => ['A', 'B',
'C', 'D', 'E',
'F', 'G', 'H',
Joop wrote:
> Anything that isn't in RT_SiteConfig.pm has a default that should give
> you a working RT.
> You didn't change anything in RT_Config.pm?
>
> I'm at the end of my wits. Can't think of anything that would cause this
> without having access to the systems.
RT_Config.pm is untouched.
On 29-3-2016 22:49, Jeffrey Pilant wrote:
>
> Joop wrote:
>
> > In 4.2 BP introduced the concept of CustomFieldGrouping where you can
> > add CFs to other metadata blocks like Dates or People thats why
> > ShowSummary is different.
> > Could it be that the configuration variable todo wiht
Joop wrote:
> In 4.2 BP introduced the concept of CustomFieldGrouping where you can
> add CFs to other metadata blocks like Dates or People thats why
> ShowSummary is different.
> Could it be that the configuration variable todo wiht CF-Grouping has
> been modified (incorrectly)??
>
> Joop
On 29-3-2016 2:09, Jeffrey Pilant wrote:
>
> Joop wrote:
>
> > Jeffrey Pilant wrote:
>
> > >/Could this be a customization of the old system? If so, what files
> would exist /
>
> /> > to hold the customization? [I know there is an overload
> mechanism, and maybe some /
>
> /> > config stuff,
Joop wrote:
> Jeffrey Pilant wrote:
> > Could this be a customization of the old system? If so, what files would
> > exist
> > to hold the customization? [I know there is an overload mechanism, and
> > maybe some
> > config stuff, but I don't recall the details.] If I could locate the old
>
On 28-3-2016 20:14, Jeffrey Pilant wrote:
> Joop wrote:
>> I just logged into our RT instance to make sure I use the correct terms.
>> Goto the top menu: Admin/CustomFields/Select
>> Make sure you have ticket CFs displayed (Only show custom fields for Field)
>> Select one that is visible in the
Joop wrote:
>I just logged into our RT instance to make sure I use the correct terms.
>Goto the top menu: Admin/CustomFields/Select
>Make sure you have ticket CFs displayed (Only show custom fields for Field)
>Select one that is visible in the old system.
>Now select 'Applies to' from the top
On 22-3-2016 23:05, Jeffrey Pilant wrote:
>
> Joop wrote:
>
> >On 22-3-2016 18:56, Jeffrey Pilant wrote:
>
> >> I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a
>
> >> while ago.
>
> >>
>
> >> I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran.
>
> >>
>
> >>
Joop wrote:
>On 22-3-2016 23:05, Jeffrey Pilant wrote:
>> I have a local VM with the old install in working condition, so I have
>> all the files and data.
>>
>> Not sure where to look.
>
>Could you post screenshots of the working display vs the non working one
>and post them to some pics sharing
On 22-3-2016 23:05, Jeffrey Pilant wrote:
>
>
>
> I have a local VM with the old install in working condition, so I have
> all the files and data.
>
> Not sure where to look.
>
>
Could you post screenshots of the working display vs the non working one
and post them to some pics sharing site and
Joop wrote:
>On 22-3-2016 18:56, Jeffrey Pilant wrote:
>> I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a
>> while ago.
>>
>> I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran.
>>
>> Today, months later, I was informed the tickets are not displaying the
>>
On 22-3-2016 18:56, Jeffrey Pilant wrote:
>
> I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a
> while ago.
>
> I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran.
>
> Today, months later, I was informed the tickets are not displaying the
> custom fields that
I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a while
ago.
I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran.
Today, months later, I was informed the tickets are not displaying the custom
fields that used to be there.
I have confirmed that the field
14 matches
Mail list logo
