Re: [rt-users] problem in RT

[Shahab Sharifzadeh]

HiThannks for your attention,my problem had succesfully solved...This problem 
was from my RT 

 On Sunday, February 1, 2015 6:50 AM, Alex Peters  wrote:
   

 If this issue is only occurring after you modify the Login page, then you have 
made an incorrect modification.  Delete the copy of the Login page in the 
"local" directory, clean the Mason cache, restart RT and try again.If the issue 
still occurs, then something else is wrong.  Possibly the included 
"rt-validator" tool will help.  If not, besides deleting and reinstalling RT, I 
personally don't have any other suggestions.On 31 Jan 2015 8:56 pm, "Shahab 
Sharifzadeh"  wrote:

now what i have to do?when i edit login page all of my users even root was 
redirected to selfservice page. 

 On Tuesday, January 27, 2015 11:13 PM, Alex Peters  wrote:
   

 That is very strange.  User "root" should not redirect to Self Service.  
Perhaps your DB has in fact been corrupted somehow.  Maybe someone else can 
offer another solution.On 28 Jan 2015 1:03 am, "Shahab Sharifzadeh" 
 wrote:

I have to say that by your solution i could change and edit the word " 
username" to "user" in login page but after this, every user (even root) i have 
redirected to selfservice page.i think that every user even ROOT change to the 
unpreviledge user or my connection to DB was disconnected. 

 On Tuesday, January 27, 2015 5:19 PM, Shahab Sharifzadeh 
 wrote:
   

 HiI do everything that you say and i do your instructions but my problem is 
yet.Your solution didnt work correctly for me,please give me another solution.







   

Re: [rt-users] problem in RT

[Alex Peters]

If this issue is only occurring after you modify the Login page, then you
have made an incorrect modification.  Delete the copy of the Login page in
the "local" directory, clean the Mason cache, restart RT and try again.

If the issue still occurs, then something else is wrong.  Possibly the
included "rt-validator" tool will help.  If not, besides deleting and
reinstalling RT, I personally don't have any other suggestions.
On 31 Jan 2015 8:56 pm, "Shahab Sharifzadeh"  wrote:

> now what i have to do?
> when i edit login page all of my users *even root* was *redirected to
> selfservice page*.
>
>
>   On Tuesday, January 27, 2015 11:13 PM, Alex Peters 
> wrote:
>
>
> That is very strange.  User "root" should not redirect to Self Service.
> Perhaps your DB has in fact been corrupted somehow.  Maybe someone else can
> offer another solution.
> On 28 Jan 2015 1:03 am, "Shahab Sharifzadeh"  wrote:
>
> I have to say that by your solution i could change and edit the word "
> username" to "user" in login page but after this, every user (even root) i
> have redirected to selfservice page.
> i think that every user even ROOT change to the unpreviledge user or my
> connection to DB was disconnected.
>
>
>   On Tuesday, January 27, 2015 5:19 PM, Shahab Sharifzadeh <
> sshgu...@ymail.com> wrote:
>
>
> Hi
> I do everything that you say and i do your instructions but my problem is
> yet.
> Your solution didnt work correctly for me,please give me another solution.
>
>
>
>
>

Re: [rt-users] problem in RT

[Shahab Sharifzadeh]

now what i have to do?when i edit login page all of my users even root was 
redirected to selfservice page. 

 On Tuesday, January 27, 2015 11:13 PM, Alex Peters  wrote:
   

 That is very strange.  User "root" should not redirect to Self Service.  
Perhaps your DB has in fact been corrupted somehow.  Maybe someone else can 
offer another solution.On 28 Jan 2015 1:03 am, "Shahab Sharifzadeh" 
 wrote:

I have to say that by your solution i could change and edit the word " 
username" to "user" in login page but after this, every user (even root) i have 
redirected to selfservice page.i think that every user even ROOT change to the 
unpreviledge user or my connection to DB was disconnected. 

 On Tuesday, January 27, 2015 5:19 PM, Shahab Sharifzadeh 
 wrote:
   

 HiI do everything that you say and i do your instructions but my problem is 
yet.Your solution didnt work correctly for me,please give me another solution.




   

Re: [rt-users] problem in RT

[Alex Peters]

That is very strange.  User "root" should not redirect to Self Service.
Perhaps your DB has in fact been corrupted somehow.  Maybe someone else can
offer another solution.
On 28 Jan 2015 1:03 am, "Shahab Sharifzadeh"  wrote:

> I have to say that by your solution i could change and edit the word "
> username" to "user" in login page but after this, every user (even root) i
> have redirected to selfservice page.
> i think that every user even ROOT change to the unpreviledge user or my
> connection to DB was disconnected.
>
>
>   On Tuesday, January 27, 2015 5:19 PM, Shahab Sharifzadeh <
> sshgu...@ymail.com> wrote:
>
>
> Hi
> I do everything that you say and i do your instructions but my problem is
> yet.
> Your solution didnt work correctly for me,please give me another solution.
>
>
>

Re: [rt-users] problem in RT

[Shahab Sharifzadeh]

I have to say that by your solution i could change and edit the word " 
username" to "user" in login page but after this, every user (even root) i have 
redirected to selfservice page.i think that every user even ROOT change to the 
unpreviledge user or my connection to DB was disconnected. 

 On Tuesday, January 27, 2015 5:19 PM, Shahab Sharifzadeh 
 wrote:
   

 HiI do everything that you say and i do your instructions but my problem is 
yet.Your solution didnt work correctly for me,please give me another solution.

Re: [rt-users] problem in RT

[Shahab Sharifzadeh]

HiI do everything that you say and i do your instructions but my problem is 
yet.Your solution didnt work correctly for me,please give me another solution.

Re: [rt-users] problem in RT

[Alex Peters]

You have raised two separate problems.  I have answered both.  Please
follow my other instructions regarding rights.
On 27 Jan 2015 8:45 pm, "Shahab Sharifzadeh"  wrote:

> hi
> I have done the following things:
>
> 1- Copy /usr/share/request-tracker4/html/Elements/login.html
> to /usr/local/share/request-tracker4/html/Elements/login.html
>
> 2- Modify /usr/local/share/request-tracker4/html/Elements/login.html as
> desired.
>
> 3- Clean the Mason Cache and restart.
>
> but so forward to Selfservice page whenever login to rt.
>
> help me plz...
>
>
>   On Sunday, January 18, 2015 2:13 PM, Alex Peters 
> wrote:
>
>
> To change the HTML of the Login page:
>
>1. Copy share/html/Elements/Login.html to
>local/share/html/Elements/Login.html.
>2. Modify local/share/html/Elements/Login.html as desired.
>3. Clean the Mason cache
> and restart RT
>to see your changes.
>
> To make an RT user "privileged," log into RT as a superuser (such as
> "root") and tick the "Let this user be granted rights (Privileged)" option
> for the user to be privileged (Admin > Users > Select > user).
>
> Note that RT user rights/privileges and UNIX permissions are different
> things.  As such, you should not be giving your RT_SiteConfig.pm file
> executable permissions.
>
> On 18 January 2015 at 21:37, Shahab Sharifzadeh 
> wrote:
>
> >If I understand you correctly, you need to make your user "privileged."
> >Unprivileged users are forced to use the Self Service area.
>
> >I don't know what you mean by 'edit "username" to "user"'. Are you trying
> >to change the visible wording on the login page?
>
> Yes i want to change visible wording on the login page.
>
> i have changed permission RT_SitecConfig.pm (775 & 777) but it doesn't
> work.
>
> what i have to do?
>
>
>
>
>

Re: [rt-users] problem in RT

[Shahab Sharifzadeh]

hiI have done the following things:

1- Copy /usr/share/request-tracker4/html/Elements/login.html to 
/usr/local/share/request-tracker4/html/Elements/login.html
2- Modify /usr/local/share/request-tracker4/html/Elements/login.html as desired.
3- Clean the Mason Cache and restart.
but so forward to Selfservice page whenever login to rt.
help me plz... 

 On Sunday, January 18, 2015 2:13 PM, Alex Peters  wrote:
   

 To change the HTML of the Login page:   
   - Copy share/html/Elements/Login.html to 
local/share/html/Elements/Login.html.   

   - Modify local/share/html/Elements/Login.html as desired.
   - Clean the Mason cache and restart RT to see your changes.
To make an RT user "privileged," log into RT as a superuser (such as "root") 
and tick the "Let this user be granted rights (Privileged)" option for the user 
to be privileged (Admin > Users > Select > user).
Note that RT user rights/privileges and UNIX permissions are different things.  
As such, you should not be giving your RT_SiteConfig.pm file executable 
permissions.
On 18 January 2015 at 21:37, Shahab Sharifzadeh  wrote:

>If I understand you correctly, you need to make your user "privileged." 
>Unprivileged users are forced to use the Self Service area. 

>I don't know what you mean by 'edit "username" to "user"'. Are you trying 
>to change the visible wording on the login page? 

Yes i want to change visible wording on the login page.
i have changed permission RT_SitecConfig.pm (775 & 777) but it doesn't work.
what i have to do?




   

Re: [rt-users] problem in RT

[Alex Peters]

To change the HTML of the Login page:

   1. Copy share/html/Elements/Login.html to
   local/share/html/Elements/Login.html.
   2. Modify local/share/html/Elements/Login.html as desired.
   3. Clean the Mason cache
    and restart RT to
   see your changes.

To make an RT user "privileged," log into RT as a superuser (such as
"root") and tick the "Let this user be granted rights (Privileged)" option
for the user to be privileged (Admin > Users > Select > user).

Note that RT user rights/privileges and UNIX permissions are different
things.  As such, you should not be giving your RT_SiteConfig.pm file
executable permissions.

On 18 January 2015 at 21:37, Shahab Sharifzadeh  wrote:

> >If I understand you correctly, you need to make your user "privileged."
> >Unprivileged users are forced to use the Self Service area.
>
> >I don't know what you mean by 'edit "username" to "user"'. Are you trying
> >to change the visible wording on the login page?
>
> Yes i want to change visible wording on the login page.
>
> i have changed permission RT_SitecConfig.pm (775 & 777) but it doesn't
> work.
>
> what i have to do?
>
>

Re: [rt-users] problem in RT

[Alex Peters]

What are you changing the permissions from?  What is the file's owning
user/group?

It sounds like something is repeatedly changing the permissions on this
file.  To my knowledge, RT doesn't do that.  Is someone else logging in and
doing it?  Do you have some sort of cron job or automated system
configuration toolkit running on the system (e.g. Puppet, Ansible, Chef,
Salt)?

What user does RT run as?  If you change ownership of this file to that
user,  you should  find that you don't need to keep resetting the
permissions to something overly generous.

Still, it would be good to understand what's actually repeatedly touching
your config file— especially if it's something automated, because that
would need correcting.

On Thu, 15 Jan 2015 9:43 pm Lorraine Johnson  wrote:

> I change the permissions to 775 then it's able to connect to db and work
>
> thanks
>
> On Wed, Jan 14, 2015 at 10:40 PM, Alex Peters  wrote:
>
>> To be clear, the UNIX permissions of that file are changing almost every
>> morning?
>>
>> What are they changing to in order to cause RT to fail, and what are you
>> changing them back to?
>>
>> On Thu, 15 Jan 2015 3:19 am Lorraine Johnson 
>> wrote:
>>
>>> This happens mostly in the mornings when i go to the office, even before
>>> the day's work starts.
>>>
>>> On Wed, Jan 14, 2015 at 1:35 PM, Alex Peters  wrote:
>>>
 It sounds like something is repeatedly modifying the permission of your
 RT_SiteConfig.pm file such that RT can't read it.  I don't think RT would
 be doing that.  How often is this happening for you?  Are you performing
 any particular steps before this occurs?

 On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson 
 wrote:

> Hello,
>
> I have this issue with my RT most often the RT looses connectivity the
> RT database and when that happens I have to change the permission of the
> file RT_SitecConfig.pm in the /opt/rt4/etc folder.
> I want to fix that problem once and for all, please help
>
> thanks for your attention
>
> On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters  wrote:
>
>> If I understand you correctly, you need to make your user
>> "privileged."  Unprivileged users are forced to use the Self Service 
>> area.
>>
>> I don't know what you mean by 'edit "username" to "user"'.  Are you
>> trying to change the visible wording on the login page?
>>
>> On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh 
>> wrote:
>>
>>>
>>> Hi
>>> When I change the login page ( for example I want to edit "username"
>>> to "user" ) I have a problem, when I want to login to RT with every 
>>> device
>>> I have redirected to selfservice automatically. Please help me that why
>>> this happened?
>>> Thanks for your attention.
>>>
>>>
>
>>>
>

Re: [rt-users] problem in RT

[Lorraine Johnson]

I change the permissions to 775 then it's able to connect to db and work

thanks

On Wed, Jan 14, 2015 at 10:40 PM, Alex Peters  wrote:

> To be clear, the UNIX permissions of that file are changing almost every
> morning?
>
> What are they changing to in order to cause RT to fail, and what are you
> changing them back to?
>
> On Thu, 15 Jan 2015 3:19 am Lorraine Johnson  wrote:
>
>> This happens mostly in the mornings when i go to the office, even before
>> the day's work starts.
>>
>> On Wed, Jan 14, 2015 at 1:35 PM, Alex Peters  wrote:
>>
>>> It sounds like something is repeatedly modifying the permission of your
>>> RT_SiteConfig.pm file such that RT can't read it.  I don't think RT would
>>> be doing that.  How often is this happening for you?  Are you performing
>>> any particular steps before this occurs?
>>>
>>> On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson 
>>> wrote:
>>>
 Hello,

 I have this issue with my RT most often the RT looses connectivity the
 RT database and when that happens I have to change the permission of the
 file RT_SitecConfig.pm in the /opt/rt4/etc folder.
 I want to fix that problem once and for all, please help

 thanks for your attention

 On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters  wrote:

> If I understand you correctly, you need to make your user
> "privileged."  Unprivileged users are forced to use the Self Service area.
>
> I don't know what you mean by 'edit "username" to "user"'.  Are you
> trying to change the visible wording on the login page?
>
> On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh 
> wrote:
>
>>
>> Hi
>> When I change the login page ( for example I want to edit "username"
>> to "user" ) I have a problem, when I want to login to RT with every 
>> device
>> I have redirected to selfservice automatically. Please help me that why
>> this happened?
>> Thanks for your attention.
>>
>>

>>

Re: [rt-users] problem in RT

[Alex Peters]

To be clear, the UNIX permissions of that file are changing almost every
morning?

What are they changing to in order to cause RT to fail, and what are you
changing them back to?

On Thu, 15 Jan 2015 3:19 am Lorraine Johnson  wrote:

> This happens mostly in the mornings when i go to the office, even before
> the day's work starts.
>
> On Wed, Jan 14, 2015 at 1:35 PM, Alex Peters  wrote:
>
>> It sounds like something is repeatedly modifying the permission of your
>> RT_SiteConfig.pm file such that RT can't read it.  I don't think RT would
>> be doing that.  How often is this happening for you?  Are you performing
>> any particular steps before this occurs?
>>
>> On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson 
>> wrote:
>>
>>> Hello,
>>>
>>> I have this issue with my RT most often the RT looses connectivity the
>>> RT database and when that happens I have to change the permission of the
>>> file RT_SitecConfig.pm in the /opt/rt4/etc folder.
>>> I want to fix that problem once and for all, please help
>>>
>>> thanks for your attention
>>>
>>> On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters  wrote:
>>>
 If I understand you correctly, you need to make your user
 "privileged."  Unprivileged users are forced to use the Self Service area.

 I don't know what you mean by 'edit "username" to "user"'.  Are you
 trying to change the visible wording on the login page?

 On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh 
 wrote:

>
> Hi
> When I change the login page ( for example I want to edit "username"
> to "user" ) I have a problem, when I want to login to RT with every device
> I have redirected to selfservice automatically. Please help me that why
> this happened?
> Thanks for your attention.
>
>
>>>
>

Re: [rt-users] problem in RT

[Alex Peters]

It sounds like something is repeatedly modifying the permission of your
RT_SiteConfig.pm file such that RT can't read it.  I don't think RT would
be doing that.  How often is this happening for you?  Are you performing
any particular steps before this occurs?

On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson  wrote:

> Hello,
>
> I have this issue with my RT most often the RT looses connectivity the RT
> database and when that happens I have to change the permission of the file
> RT_SitecConfig.pm in the /opt/rt4/etc folder.
> I want to fix that problem once and for all, please help
>
> thanks for your attention
>
> On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters  wrote:
>
>> If I understand you correctly, you need to make your user "privileged."
>> Unprivileged users are forced to use the Self Service area.
>>
>> I don't know what you mean by 'edit "username" to "user"'.  Are you
>> trying to change the visible wording on the login page?
>>
>> On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh 
>> wrote:
>>
>>>
>>> Hi
>>> When I change the login page ( for example I want to edit "username" to
>>> "user" ) I have a problem, when I want to login to RT with every device I
>>> have redirected to selfservice automatically. Please help me that why this
>>> happened?
>>> Thanks for your attention.
>>>
>>>
>

Re: [rt-users] problem in RT

[Lorraine Johnson]

Hello,

I have this issue with my RT most often the RT looses connectivity the RT
database and when that happens I have to change the permission of the file
RT_SitecConfig.pm in the /opt/rt4/etc folder.
I want to fix that problem once and for all, please help

thanks for your attention

On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters  wrote:

> If I understand you correctly, you need to make your user "privileged."
> Unprivileged users are forced to use the Self Service area.
>
> I don't know what you mean by 'edit "username" to "user"'.  Are you trying
> to change the visible wording on the login page?
>
> On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh 
> wrote:
>
>>
>> Hi
>> When I change the login page ( for example I want to edit "username" to
>> "user" ) I have a problem, when I want to login to RT with every device I
>> have redirected to selfservice automatically. Please help me that why this
>> happened?
>> Thanks for your attention.
>>
>>

Re: [rt-users] problem in RT

[Alex Peters]

If I understand you correctly, you need to make your user "privileged."
Unprivileged users are forced to use the Self Service area.

I don't know what you mean by 'edit "username" to "user"'.  Are you trying
to change the visible wording on the login page?

On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh  wrote:

>
> Hi
> When I change the login page ( for example I want to edit "username" to
> "user" ) I have a problem, when I want to login to RT with every device I
> have redirected to selfservice automatically. Please help me that why this
> happened?
> Thanks for your attention.
>
>