[rt-users] Clickable links for 3.8.1?
Hello, Reading http://wiki.bestpractical.com/view/ClickableLinks , it seems to reference paths/files for 3.4 that don't exist in 3.8.x. Anyone have an update to this method? I'm generating tickets from a system that sends an email alert that contains multiple links to affected systems, and agents will need (and are already quite used to) being able to pull up the info directly. The URLs are also quite long and ugly and break across multiple lines: copy/paste isn't a good solution. Thanks! Rob Munsch IT Administrator http://www.PhillyCarShare.org http://www.PhillyCarShare.org Our wheels. Your freedom. 215-730-0988 x131 BEGIN:VCARD VERSION:2.1 N:Munsch;Robert FN:Robert Munsch EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20080605T213203Z END:VCARD ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Clickable links for 3.8.1?
Robert Munsch.vcf Reading
http://wiki.bestpractical.com/view/ClickableLinks , it seems to reference
paths/files for 3.4 that don't exist in 3.8.x. Anyone have an update to this
method? I'm generating tickets from a system that sends an email alert that
contains multiple links to affected systems, and agents will need (and are
already quite used to) being able to pull up the info directly. The URLs are
also quite long and ugly and break across multiple lines: copy/paste isn't a
good solution.
Following the directions on the wiki there better (understanding them on the
third read or so...) realized I have to MAKE a file called default in that
path. OK, fine; I created that path and stuck the final code block ('improved
version') in it.
RT is not broken - works in all respects AFAIK so far - but instead of
clickable links as hoped for, or the old plain text display of
https://blah.com/etc
I now have html tags enclosing the links with the huge ugly URL being truncated
in what's displayed -
a href=https://blah.com/etc for a very very very long
timehttps://blah.com/etc trunc.../a
so close, but not quite. Any ideas?
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131
BEGIN:VCARD
VERSION:2.1
N:Munsch;Robert
FN:Robert Munsch
EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
REV:20080605T213203Z
END:VCARD
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Re: [rt-users] Clickable links for 3.8.1?
Look at Active_MakeClicky in RT's config. Please, update the wiki page.
On Fri, Dec 5, 2008 at 2:16 AM, Robert Munsch [EMAIL PROTECTED] wrote:
Robert Munsch.vcf Reading
http://wiki.bestpractical.com/view/ClickableLinks , it seems to reference
paths/files for 3.4 that don't exist in 3.8.x. Anyone have an update to
this method? I'm generating tickets from a system that sends an email alert
that contains multiple links to affected systems, and agents will need (and
are already quite used to) being able to pull up the info directly. The
URLs are also quite long and ugly and break across multiple lines:
copy/paste isn't a good solution.
Following the directions on the wiki there better (understanding them on the
third read or so...) realized I have to MAKE a file called default in that
path. OK, fine; I created that path and stuck the final code block
('improved version') in it.
RT is not broken - works in all respects AFAIK so far - but instead of
clickable links as hoped for, or the old plain text display of
https://blah.com/etc
I now have html tags enclosing the links with the huge ugly URL being
truncated in what's displayed -
a href=https://blah.com/etc for a very very very long
timehttps://blah.com/etc trunc.../a
so close, but not quite. Any ideas?
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131
___
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Commercial support: [EMAIL PROTECTED]
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Best regards, Ruslan.
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Re: [rt-users] Clickable links for 3.8.1?
Oh. Well, look at that.
I'll add this info to the wiki now.
Thanks!
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf
Of Ruslan Zakirov
Sent: Thursday, December 04, 2008 6:38 PM
To: Robert Munsch
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Clickable links for 3.8.1?
Look at Active_MakeClicky in RT's config. Please, update the wiki
page.
On Fri, Dec 5, 2008 at 2:16 AM, Robert Munsch
[EMAIL PROTECTED]
wrote:
Robert Munsch.vcf Reading
http://wiki.bestpractical.com/view/ClickableLinks , it seems to
reference
paths/files for 3.4 that don't exist in 3.8.x. Anyone have an update
to
this method? I'm generating tickets from a system that sends an
email
alert that contains multiple links to affected systems, and agents
will
need (and are already quite used to) being able to pull up the info
directly. The URLs are also quite long and ugly and break across
multiple lines: copy/paste isn't a good solution.
Following the directions on the wiki there better (understanding
them on
the third read or so...) realized I have to MAKE a file called default
in
that path. OK, fine; I created that path and stuck the final code
block
('improved version') in it.
RT is not broken - works in all respects AFAIK so far - but instead
of
clickable links as hoped for, or the old plain text display of
https://blah.com/etc
I now have html tags enclosing the links with the huge ugly URL
being
truncated in what's displayed -
a href=https://blah.com/etc for a very very very long
timehttps://blah.com/etc trunc.../a
so close, but not quite. Any ideas?
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Best regards, Ruslan.
BEGIN:VCARD
VERSION:2.1
N:Munsch;Robert
FN:Robert Munsch
EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
REV:20080605T213203Z
END:VCARD
___
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Commercial support: [EMAIL PROTECTED]
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Re: [rt-users] clickable links to other tickets in ticket history?
Dorothea Muecke-Herzberg schrieb: Hmm, I have been contemplating upgrading to 3.8(.1) for a little while now, one reason being that sorting by custom fields in search results is not working in 3.6.3. is it _just_ a matter of configure, make build, make upgrade? Depends on your setup. I usually also upgrade the OS (FreeBSD) when I upgrade RT, and sometimes also the DB (PostgreSQL) to a new major version. That takes longer. But apart from that, its not too difficult, if you can schedule a maintenance-window large enough. And try to test the upgrade in VMWare Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] clickable links to other tickets in ticket history?
Hello, Our users would like to have a feature by which they could just type, e.g. #123 in the text field when updating a ticket in order to refer to a different ticket, and then, when viewing the ticket history it would become a clickable link. Has anybody done something like that already or can point me towards how to go about this? Oh, and at the same time they want to keep the plaintext extension we have installed. Wouldn't that be a problem due to using pre? Cheers, Doro ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] clickable links to other tickets in ticket history?
People want to include it in their text for convenience and to have it right with the descriptive text, e.g. we have seen phenomen A in issue #334 before. Our histories get quite long and it is very inconvenient having to scroll all the way in order to get to the link. Doro 2008/9/8 Jerrad Pierce [EMAIL PROTECTED]: On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg [EMAIL PROTECTED] wrote: Hello, Our users would like to have a feature by which they could just type, e.g. #123 in the text field when updating a ticket in order to refer to a different ticket, and then, when viewing the ticket history it would become a clickable link. What's wrong with the Links box then? -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] clickable links to other tickets in ticket history?
On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote: People want to include it in their text for convenience and to have it right with the descriptive text, e.g. we have seen phenomen A in issue #334 before. Our histories get quite long and it is very inconvenient having to scroll all the way in order to get to the link. Have a look at Elements/MakeClicky and use the callback system to add your own custom handling of #334 -kevin 2008/9/8 Jerrad Pierce [EMAIL PROTECTED]: On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg [EMAIL PROTECTED] wrote: Hello, Our users would like to have a feature by which they could just type, e.g. #123 in the text field when updating a ticket in order to refer to a different ticket, and then, when viewing the ticket history it would become a clickable link. What's wrong with the Links box then? -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] clickable links to other tickets in ticket history?
Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should have said) Doro 2008/9/8 Kevin Falcone [EMAIL PROTECTED]: On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote: People want to include it in their text for convenience and to have it right with the descriptive text, e.g. we have seen phenomen A in issue #334 before. Our histories get quite long and it is very inconvenient having to scroll all the way in order to get to the link. Have a look at Elements/MakeClicky and use the callback system to add your own custom handling of #334 -kevin 2008/9/8 Jerrad Pierce [EMAIL PROTECTED]: On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg [EMAIL PROTECTED] wrote: Hello, Our users would like to have a feature by which they could just type, e.g. #123 in the text field when updating a ticket in order to refer to a different ticket, and then, when viewing the ticket history it would become a clickable link. What's wrong with the Links box then? -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] clickable links to other tickets in ticket history?
On Sep 8, 2008, at 5:02 PM, Dorothea Muecke-Herzberg wrote: Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should have said) 3.8 When you don't say your version, I assume its the most recent. You won't be able to do it as cleanly, but there are other template you can override in 3.6, but you'll have to trace around in html/Ticket/Elements/ -kevin Doro 2008/9/8 Kevin Falcone [EMAIL PROTECTED]: On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote: People want to include it in their text for convenience and to have it right with the descriptive text, e.g. we have seen phenomen A in issue #334 before. Our histories get quite long and it is very inconvenient having to scroll all the way in order to get to the link. Have a look at Elements/MakeClicky and use the callback system to add your own custom handling of #334 -kevin 2008/9/8 Jerrad Pierce [EMAIL PROTECTED]: On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg [EMAIL PROTECTED] wrote: Hello, Our users would like to have a feature by which they could just type, e.g. #123 in the text field when updating a ticket in order to refer to a different ticket, and then, when viewing the ticket history it would become a clickable link. What's wrong with the Links box then? -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] clickable links to other tickets in ticket history?
Hmm, I have been contemplating upgrading to 3.8(.1) for a little while now, one reason being that sorting by custom fields in search results is not working in 3.6.3. is it _just_ a matter of configure, make build, make upgrade? Doro 2008/9/8 Kevin Falcone [EMAIL PROTECTED]: On Sep 8, 2008, at 5:02 PM, Dorothea Muecke-Herzberg wrote: Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should have said) 3.8 When you don't say your version, I assume its the most recent. You won't be able to do it as cleanly, but there are other template you can override in 3.6, but you'll have to trace around in html/Ticket/Elements/ -kevin Doro 2008/9/8 Kevin Falcone [EMAIL PROTECTED]: On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote: People want to include it in their text for convenience and to have it right with the descriptive text, e.g. we have seen phenomen A in issue #334 before. Our histories get quite long and it is very inconvenient having to scroll all the way in order to get to the link. Have a look at Elements/MakeClicky and use the callback system to add your own custom handling of #334 -kevin 2008/9/8 Jerrad Pierce [EMAIL PROTECTED]: On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg [EMAIL PROTECTED] wrote: Hello, Our users would like to have a feature by which they could just type, e.g. #123 in the text field when updating a ticket in order to refer to a different ticket, and then, when viewing the ticket history it would become a clickable link. What's wrong with the Links box then? -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Clickable Links Revisited
We've been using the method provided by Shane at http://wiki.bestpractical.com/view/ClickableLinks. We've encountered a situation though which leaves me asking if anyone has created an evaluation for file:/// URLs. We have network drives which, if were made clickable would relieve numerous headaches caused by our sales team. I'm not good with regexes at all so can't really look at this and come up with much on my own. Any help would be appreciated. -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Clickable Links
I recently enabled Clickable Links (http://wiki.bestpractical.com/index.cgi?ClickableLinks) in RT, and it's working great. However, a few folks have reported broken links or links running off of the page. Basically: If you add the link in IE, then it breaks because IE doesn't expand the Comment box, it just wraps within the box. If you add the link in Firefox, then it expands the box so that the link doesn't wrap, so when saved, the link still works. If you then look at the link in IE, it knows to wrap it, and the link still works. If you look at the link in Firefox, the link works, but it scrolls off of the screen. Which, doesn't look good, but you can either scroll or just click the link to follow it. This might be purely a browser issue, not RT related at all, but I thought I'd see if anyone else has run into this issue and come up with a solution. Thanks much! Patrick Turner Sysems Administrator - Corporate Operations Marchex, Inc. This e-mail message and any attachments are solely for intended recipients, and may contain information that is privileged and confidential. If you are not the intended recipient, any dissemination, distribution or copying is strictly prohibited. If you believe that you may have received this message in error, please immediately notify the sender by replying to this e-mail message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
