[rt-users] CreateChildTicket
Hi all, Our need is to create a ticket automatically when you click on a button on RT. I found in the wiki CreateChildTicket, my question is: Can we transmit the values of Custom Fields of a ticket in the child relies on this feature? and how can we do this? thank you, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] CreateChildTicket update
FYI - I've tweeked the CreateChildTicket how-to with some new code... http://wiki.bestpractical.com/view/CreateChildTicket It makes it even faster to create a Child ticket. :-) js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
At Friday 3/7/2008 06:38 PM, Mathew wrote: Is this right? Put into /usr/local/share/request-tracker3.6/html/Callbacks/LOCAL/Ticket/Elements/ShowTransaction Should that be /usr/local/rt3/local/share/request...? Mathew, Whatever your RT home directory is, your callback should go under $RTHOME/local/html/Callbacks/xx/Ticket/Elements/ShowTransaction where xx is any string you choose. Look at http://wiki.bestpractical.com/view/CleanlyCustomizeRT for more details on callbacks. See ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
Hi Matt, Sorry about the delayed response. Here is I put mine, please note, I am far from being a Linux admin, or Perl programmer, so if this is 'dirty' my apologies in advance :) /opt/rt3/local/html/Callbacks/child/Elements/ShowLinks If I remember correctly, the 'child' folder I created myself to help me remember what it was. Hope that helps some. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2008 5:53 PM To: Helmuth Ramirez Cc: RT Users Subject: Re: [rt-users] CreateChildTicket I don't know what I'm doing wrong but the instructions I'm following don't want to work for me. Helmuth Ramirez wrote: We're running 3.6.3, it shows up on under the Links section. I am attaching a screenshot. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2008 5:00 PM To: Helmuth Ramirez Cc: Kenneth Crocker; RT Users Subject: Re: [rt-users] CreateChildTicket Which RT version are you using. I tried it on 3.6.6 and it didn't want to work. Where is the button supposed to be? Helmuth Ramirez wrote: Hi Matthew, We deployed it successfully following the instructions. It works as advertised :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Sent: Friday, March 07, 2008 12:36 PM To: Kenneth Crocker Cc: RT Users Subject: Re: [rt-users] CreateChildTicket I'm referring to the the code provided on the wiki which implements a button that allows the automatic creation of child tickets when creating a ticket. Not the built-in version which relies on manual creation of links. Mathew Kenneth Crocker wrote: Mathew, Exactly what do you mean by implement? The ability for the relationships are already there and nothing needs to be done. We use it. It works fine. I have several queries that provide a list of tickets, the queues they are in, their status, some CF info, and any dependancies whether they are Parent/Child, DependsOn/DependedOnBy. What kind of difficulty are you having? Kenn LBNL On 3/6/2008 2:54 PM, Mathew wrote: Has anyone implemented this successfully? -- Keep up with my goings on at http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
Thanks to both you and Stephen. I didn't think the path listed on the wiki page made much sense. Mathew Helmuth Ramirez wrote: Hi Matt, Sorry about the delayed response. Here is I put mine, please note, I am far from being a Linux admin, or Perl programmer, so if this is 'dirty' my apologies in advance :) /opt/rt3/local/html/Callbacks/child/Elements/ShowLinks If I remember correctly, the 'child' folder I created myself to help me remember what it was. Hope that helps some. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2008 5:53 PM To: Helmuth Ramirez Cc: RT Users Subject: Re: [rt-users] CreateChildTicket I don't know what I'm doing wrong but the instructions I'm following don't want to work for me. Helmuth Ramirez wrote: We're running 3.6.3, it shows up on under the Links section. I am attaching a screenshot. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2008 5:00 PM To: Helmuth Ramirez Cc: Kenneth Crocker; RT Users Subject: Re: [rt-users] CreateChildTicket Which RT version are you using. I tried it on 3.6.6 and it didn't want to work. Where is the button supposed to be? Helmuth Ramirez wrote: Hi Matthew, We deployed it successfully following the instructions. It works as advertised :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Sent: Friday, March 07, 2008 12:36 PM To: Kenneth Crocker Cc: RT Users Subject: Re: [rt-users] CreateChildTicket I'm referring to the the code provided on the wiki which implements a button that allows the automatic creation of child tickets when creating a ticket. Not the built-in version which relies on manual creation of links. Mathew Kenneth Crocker wrote: Mathew, Exactly what do you mean by implement? The ability for the relationships are already there and nothing needs to be done. We use it. It works fine. I have several queries that provide a list of tickets, the queues they are in, their status, some CF info, and any dependancies whether they are Parent/Child, DependsOn/DependedOnBy. What kind of difficulty are you having? Kenn LBNL On 3/6/2008 2:54 PM, Mathew wrote: Has anyone implemented this successfully? -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
Ugh...I'm still doing something wrong. I've created /usr/local/rt3/local/html/Callbacks/CreateChild/Ticket/Elements/ShowTransaction/. I then created a file called Default under ShowTransaction and placed within it the code on the wiki and verified that the full path is readable. I'm still not getting the button under the Links widget though. :( Mathew Stephen Turner wrote: At Friday 3/7/2008 06:38 PM, Mathew wrote: Is this right? Put into /usr/local/share/request-tracker3.6/html/Callbacks/LOCAL/Ticket/Elements/ShowTransaction Should that be /usr/local/rt3/local/share/request...? Mathew, Whatever your RT home directory is, your callback should go under $RTHOME/local/html/Callbacks/xx/Ticket/Elements/ShowTransaction where xx is any string you choose. Look at http://wiki.bestpractical.com/view/CleanlyCustomizeRT for more details on callbacks. See -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket (Mathew)
It worked for us as per the first wiki example. Could not get the second one to work. # Put this in the file [RT Root]/local/html/Callbacks/MY_CUST_FOLDER/Ticket/Display.html/BeforeShow History # (replace MY_CUST_FOLDER with your value) # and it will create ugly button to create a child ticket in another queue # - FORM ACTION=% $RT::WebPath %/Ticket/Create.html NAME=CreateTicketInQueue input type=submit value=Create child request in /Elements/SelectQueue, Name = 'Queue', %ARGS, ShowNullOption = 0, ShowAllQueues = 0 input type=hidden name=new-MemberOf value=%$Ticket-Id% input type=hidden name=Subject value=Child of: %$Ticket-Subject% /FORM %INIT /%INIT %ARGS $Ticket = undef $Verbose = 0 $Default = 0 /%ARGS HTH, Gabriele Franzini ICT Applications Manager Nerviano Medical Sciences SRL Viale Pasteur 10 20014 Nerviano Italy tel +39 0331581477 fax +39 0331581456 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
That is, IIRC, the paths used on debian systems. Mathew wrote: Thanks to both you and Stephen. I didn't think the path listed on the wiki page made much sense. Mathew Helmuth Ramirez wrote: Hi Matt, Sorry about the delayed response. Here is I put mine, please note, I am far from being a Linux admin, or Perl programmer, so if this is 'dirty' my apologies in advance :) /opt/rt3/local/html/Callbacks/child/Elements/ShowLinks If I remember correctly, the 'child' folder I created myself to help me remember what it was. Hope that helps some. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2008 5:53 PM To: Helmuth Ramirez Cc: RT Users Subject: Re: [rt-users] CreateChildTicket I don't know what I'm doing wrong but the instructions I'm following don't want to work for me. Helmuth Ramirez wrote: We're running 3.6.3, it shows up on under the Links section. I am attaching a screenshot. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2008 5:00 PM To: Helmuth Ramirez Cc: Kenneth Crocker; RT Users Subject: Re: [rt-users] CreateChildTicket Which RT version are you using. I tried it on 3.6.6 and it didn't want to work. Where is the button supposed to be? Helmuth Ramirez wrote: Hi Matthew, We deployed it successfully following the instructions. It works as advertised :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Sent: Friday, March 07, 2008 12:36 PM To: Kenneth Crocker Cc: RT Users Subject: Re: [rt-users] CreateChildTicket I'm referring to the the code provided on the wiki which implements a button that allows the automatic creation of child tickets when creating a ticket. Not the built-in version which relies on manual creation of links. Mathew Kenneth Crocker wrote: Mathew, Exactly what do you mean by implement? The ability for the relationships are already there and nothing needs to be done. We use it. It works fine. I have several queries that provide a list of tickets, the queues they are in, their status, some CF info, and any dependancies whether they are Parent/Child, DependsOn/DependedOnBy. What kind of difficulty are you having? Kenn LBNL On 3/6/2008 2:54 PM, Mathew wrote: Has anyone implemented this successfully? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
Mathew, Exactly what do you mean by implement? The ability for the relationships are already there and nothing needs to be done. We use it. It works fine. I have several queries that provide a list of tickets, the queues they are in, their status, some CF info, and any dependancies whether they are Parent/Child, DependsOn/DependedOnBy. What kind of difficulty are you having? Kenn LBNL On 3/6/2008 2:54 PM, Mathew wrote: Has anyone implemented this successfully? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
I'm referring to the the code provided on the wiki which implements a button that allows the automatic creation of child tickets when creating a ticket. Not the built-in version which relies on manual creation of links. Mathew Kenneth Crocker wrote: Mathew, Exactly what do you mean by implement? The ability for the relationships are already there and nothing needs to be done. We use it. It works fine. I have several queries that provide a list of tickets, the queues they are in, their status, some CF info, and any dependancies whether they are Parent/Child, DependsOn/DependedOnBy. What kind of difficulty are you having? Kenn LBNL On 3/6/2008 2:54 PM, Mathew wrote: Has anyone implemented this successfully? -- Keep up with my goings on at http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
Mathew, Sorry. Your question wasn't that specific. Kenn LBNL On 3/7/2008 9:36 AM, Mathew wrote: I'm referring to the the code provided on the wiki which implements a button that allows the automatic creation of child tickets when creating a ticket. Not the built-in version which relies on manual creation of links. Mathew Kenneth Crocker wrote: Mathew, Exactly what do you mean by implement? The ability for the relationships are already there and nothing needs to be done. We use it. It works fine. I have several queries that provide a list of tickets, the queues they are in, their status, some CF info, and any dependancies whether they are Parent/Child, DependsOn/DependedOnBy. What kind of difficulty are you having? Kenn LBNL On 3/6/2008 2:54 PM, Mathew wrote: Has anyone implemented this successfully? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
Hi Matthew, We deployed it successfully following the instructions. It works as advertised :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Sent: Friday, March 07, 2008 12:36 PM To: Kenneth Crocker Cc: RT Users Subject: Re: [rt-users] CreateChildTicket I'm referring to the the code provided on the wiki which implements a button that allows the automatic creation of child tickets when creating a ticket. Not the built-in version which relies on manual creation of links. Mathew Kenneth Crocker wrote: Mathew, Exactly what do you mean by implement? The ability for the relationships are already there and nothing needs to be done. We use it. It works fine. I have several queries that provide a list of tickets, the queues they are in, their status, some CF info, and any dependancies whether they are Parent/Child, DependsOn/DependedOnBy. What kind of difficulty are you having? Kenn LBNL On 3/6/2008 2:54 PM, Mathew wrote: Has anyone implemented this successfully? -- Keep up with my goings on at http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
We're running 3.6.3, it shows up on under the Links section. I am attaching a screenshot. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2008 5:00 PM To: Helmuth Ramirez Cc: Kenneth Crocker; RT Users Subject: Re: [rt-users] CreateChildTicket Which RT version are you using. I tried it on 3.6.6 and it didn't want to work. Where is the button supposed to be? Helmuth Ramirez wrote: Hi Matthew, We deployed it successfully following the instructions. It works as advertised :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Sent: Friday, March 07, 2008 12:36 PM To: Kenneth Crocker Cc: RT Users Subject: Re: [rt-users] CreateChildTicket I'm referring to the the code provided on the wiki which implements a button that allows the automatic creation of child tickets when creating a ticket. Not the built-in version which relies on manual creation of links. Mathew Kenneth Crocker wrote: Mathew, Exactly what do you mean by implement? The ability for the relationships are already there and nothing needs to be done. We use it. It works fine. I have several queries that provide a list of tickets, the queues they are in, their status, some CF info, and any dependancies whether they are Parent/Child, DependsOn/DependedOnBy. What kind of difficulty are you having? Kenn LBNL On 3/6/2008 2:54 PM, Mathew wrote: Has anyone implemented this successfully? -- Keep up with my goings on at http://theillien.blogspot.com attachment: childticket.jpg___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
Is this right? Put into /usr/local/share/request-tracker3.6/html/Callbacks/LOCAL/Ticket/Elements/ShowTransaction Should that be /usr/local/rt3/local/share/request...? Helmuth Ramirez wrote: We're running 3.6.3, it shows up on under the Links section. I am attaching a screenshot. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2008 5:00 PM To: Helmuth Ramirez Cc: Kenneth Crocker; RT Users Subject: Re: [rt-users] CreateChildTicket Which RT version are you using. I tried it on 3.6.6 and it didn't want to work. Where is the button supposed to be? Helmuth Ramirez wrote: Hi Matthew, We deployed it successfully following the instructions. It works as advertised :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Sent: Friday, March 07, 2008 12:36 PM To: Kenneth Crocker Cc: RT Users Subject: Re: [rt-users] CreateChildTicket I'm referring to the the code provided on the wiki which implements a button that allows the automatic creation of child tickets when creating a ticket. Not the built-in version which relies on manual creation of links. Mathew Kenneth Crocker wrote: Mathew, Exactly what do you mean by implement? The ability for the relationships are already there and nothing needs to be done. We use it. It works fine. I have several queries that provide a list of tickets, the queues they are in, their status, some CF info, and any dependancies whether they are Parent/Child, DependsOn/DependedOnBy. What kind of difficulty are you having? Kenn LBNL On 3/6/2008 2:54 PM, Mathew wrote: Has anyone implemented this successfully? -- Keep up with my goings on at http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CreateChildTicket
I don't know what I'm doing wrong but the instructions I'm following don't want to work for me. Helmuth Ramirez wrote: We're running 3.6.3, it shows up on under the Links section. I am attaching a screenshot. -Original Message- From: Mathew [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2008 5:00 PM To: Helmuth Ramirez Cc: Kenneth Crocker; RT Users Subject: Re: [rt-users] CreateChildTicket Which RT version are you using. I tried it on 3.6.6 and it didn't want to work. Where is the button supposed to be? Helmuth Ramirez wrote: Hi Matthew, We deployed it successfully following the instructions. It works as advertised :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Sent: Friday, March 07, 2008 12:36 PM To: Kenneth Crocker Cc: RT Users Subject: Re: [rt-users] CreateChildTicket I'm referring to the the code provided on the wiki which implements a button that allows the automatic creation of child tickets when creating a ticket. Not the built-in version which relies on manual creation of links. Mathew Kenneth Crocker wrote: Mathew, Exactly what do you mean by implement? The ability for the relationships are already there and nothing needs to be done. We use it. It works fine. I have several queries that provide a list of tickets, the queues they are in, their status, some CF info, and any dependancies whether they are Parent/Child, DependsOn/DependedOnBy. What kind of difficulty are you having? Kenn LBNL On 3/6/2008 2:54 PM, Mathew wrote: Has anyone implemented this successfully? -- Keep up with my goings on at http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] CreateChildTicket
Has anyone implemented this successfully? -- Keep up with my goings on at http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] CreateChildTicket
Hi, I found this on the wiki, but I'm not sure on I how I should integrate this in my RT setup. We are using RT 3.4, any hints? http://wiki.bestpractical.com/index.cgi?CreateChildTicket -- regards, Robin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
