Ron Yacketta writes:
>Are group rights Additive? We have a Group that contains other groups with
>certain granted rights, we would like to give one of the included groups
>the ability to mange users.
>
>Will RT grant all the rights allowed in the Containing group as well as
>those assigned directly
Greetings Ron:
I'm relatively new with RT but have progressed a lot and have already
incorporated it into a live production environment.
To my experience, the scenario of "Group Additives", as you put it, or
assigning a "group" within a "group", is not necessarily the best
business practice.
All,
Are group rights Additive? We have a Group that contains other groups with
certain granted rights, we would like to give one of the included groups
the ability to mange users.
Will RT grant all the rights allowed in the Containing group as well as
those assigned directly to the group?
Reg
On Tue, 20 Oct 2015 11:45:54 +0100
Kobus Bensch wrote:
> I have now tried every setting possible. How do I give a group
> permissions to see all the tickets in a particular queue, even if the
> ticket owner has been changed to a person not in that group?
I may be misinterpreting what you want
On 10/20/15 6:45 AM, Kobus Bensch wrote:
I have now tried every setting possible. How do I give a group
permissions to see all the tickets in a particular queue, even if the
ticket owner has been changed to a person not in that group?
Theres no way to say "If a user is an owner of a ticket in t
Hi
I have now tried every setting possible. How do I give a group
permissions to see all the tickets in a particular queue, even if the
ticket owner has been changed to a person not in that group?
Thanks
Kobus
--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Ad
On Thu, Sep 27, 2012 at 11:57:55AM -0400, Tim Dunphy wrote:
>No the mmtest user is not setup as privileged. This is is intentional.
> Because unless I'm
>mistaken (and I'll be the first one to admit I might be) a privileged user
> will see all queues
>in addition to their own.
You'v
On 09/26/2012 05:28 PM, Tim Dunphy wrote:
Hi Glenn,
Thanks for your input. However no progress has been made tho I
followed your advice to the letter.
Silly question..
Can you go to the mmtech *user* and click "Memberships"?
What's the output of that?
Best,
--Glenn
--
Glenn E. Sieb
Sys
On 09/26/2012 02:32 PM, Tim Dunphy wrote:
Hello,
I am having a problem in getting and rt group to see it's queue and
ticket and ONLY it's queue and tickets. I believe i have everything
setup correctly in the interface, which leads me to believe I may be
having a technical problem with my RT i
Tariq,
OR, you could also write a scrip that adds the other person of the
group as a requestor and then set the privilege "ShowTicket" for
Requestors only. You didn't say anything about "owners", so I am
assuming when you say "his" ticket, you meant the requestor. Hope this
helps.
K
Write a scrip that adds the user's group as an AdminCc on the ticket. Then
give the AdminCc role the proper rights.
On Thu, Jan 22, 2009 at 11:19 AM, Tariq Doukkali wrote:
> Hello,
>
>
>
> How can I configure I on RT?
>
>
>
> 1. I have 2 Groups (group1, group2)
>
> 2. Users:
>
> -
Hello,
How can I configure I on RT?
1. I have 2 Groups (group1, group2)
2. Users:
- User_1_1 is member of group1
- User_1_2 is member of group 1
- User_2_1 is member of group2
- User_2_2 is member of group2
3. Queues:
- Queue1
On Apr 24, 2007, at 12:01 PM, Stephen Turner wrote:
Hello all,
Something came up recently that I'm surprise I haven't noticed before.
In our RT system, we distribute queue administration to the
business owners of the queues, and a queue admin recently reported
that on the Group Rights scr
Hello all,
Something came up recently that I'm surprise I haven't noticed before.
In our RT system, we distribute queue administration to the business
owners of the queues, and a queue admin recently reported that on the
Group Rights screen for his queue, he could not see any groups listed
un
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