Re: [rt-users] problem in RT

HiThannks for your attention,my problem had succesfully solved...This problem was from my RT On Sunday, February 1, 2015 6:50 AM, Alex Peters wrote: If this issue is only occurring after you modify the Login page, then you have made an incorrect modification.  Delete the copy of the

Re: [rt-users] problem in RT

If this issue is only occurring after you modify the Login page, then you have made an incorrect modification. Delete the copy of the Login page in the "local" directory, clean the Mason cache, restart RT and try again. If the issue still occurs, then something else is wrong. Possibly the includ

Re: [rt-users] problem in RT

now what i have to do?when i edit login page all of my users even root was redirected to selfservice page. On Tuesday, January 27, 2015 11:13 PM, Alex Peters wrote: That is very strange.  User "root" should not redirect to Self Service.  Perhaps your DB has in fact been corrupted so

Re: [rt-users] problem in RT

That is very strange. User "root" should not redirect to Self Service. Perhaps your DB has in fact been corrupted somehow. Maybe someone else can offer another solution. On 28 Jan 2015 1:03 am, "Shahab Sharifzadeh" wrote: > I have to say that by your solution i could change and edit the word "

Re: [rt-users] problem in RT

I have to say that by your solution i could change and edit the word " username" to "user" in login page but after this, every user (even root) i have redirected to selfservice page.i think that every user even ROOT change to the unpreviledge user or my connection to DB was disconnected.

Re: [rt-users] problem in RT

HiI do everything that you say and i do your instructions but my problem is yet.Your solution didnt work correctly for me,please give me another solution.

Re: [rt-users] problem in RT

You have raised two separate problems. I have answered both. Please follow my other instructions regarding rights. On 27 Jan 2015 8:45 pm, "Shahab Sharifzadeh" wrote: > hi > I have done the following things: > > 1- Copy /usr/share/request-tracker4/html/Elements/login.html > to /usr/local/share/

Re: [rt-users] problem in RT

hiI have done the following things: 1- Copy /usr/share/request-tracker4/html/Elements/login.html to  /usr/local/share/request-tracker4/html/Elements/login.html 2- Modify /usr/local/share/request-tracker4/html/Elements/login.html as desired. 3- Clean the Mason Cache and restart. but so forward to S

Re: [rt-users] problem in RT

To change the HTML of the Login page: 1. Copy share/html/Elements/Login.html to local/share/html/Elements/Login.html. 2. Modify local/share/html/Elements/Login.html as desired. 3. Clean the Mason cache and restart RT to see y

[rt-users] problem in RT

>If I understand you correctly, you need to make your user "privileged."  >Unprivileged users are forced to use the Self Service area.  >I don't know what you mean by 'edit "username" to "user"'. Are you trying  >to change the visible wording on the login page?  Yes i want to change visible wordi

Re: [rt-users] problem in RT

What are you changing the permissions from? What is the file's owning user/group? It sounds like something is repeatedly changing the permissions on this file. To my knowledge, RT doesn't do that. Is someone else logging in and doing it? Do you have some sort of cron job or automated system co

Re: [rt-users] problem in RT

I change the permissions to 775 then it's able to connect to db and work thanks On Wed, Jan 14, 2015 at 10:40 PM, Alex Peters wrote: > To be clear, the UNIX permissions of that file are changing almost every > morning? > > What are they changing to in order to cause RT to fail, and what are you

Re: [rt-users] problem in RT

To be clear, the UNIX permissions of that file are changing almost every morning? What are they changing to in order to cause RT to fail, and what are you changing them back to? On Thu, 15 Jan 2015 3:19 am Lorraine Johnson wrote: > This happens mostly in the mornings when i go to the office, ev

Re: [rt-users] problem in RT

It sounds like something is repeatedly modifying the permission of your RT_SiteConfig.pm file such that RT can't read it. I don't think RT would be doing that. How often is this happening for you? Are you performing any particular steps before this occurs? On Wed, 14 Jan 2015 8:48 pm Lorraine J

Re: [rt-users] problem in RT

Hello, I have this issue with my RT most often the RT looses connectivity the RT database and when that happens I have to change the permission of the file RT_SitecConfig.pm in the /opt/rt4/etc folder. I want to fix that problem once and for all, please help thanks for your attention On Tue, Jan

Re: [rt-users] problem in RT

If I understand you correctly, you need to make your user "privileged." Unprivileged users are forced to use the Self Service area. I don't know what you mean by 'edit "username" to "user"'. Are you trying to change the visible wording on the login page? On Wed, 14 Jan 2015 12:56 am Shahab Shari

[rt-users] problem in RT

Hi When I change the login page ( for example I want to edit "username" to "user" ) I have a problem, when I want to login to RT with every device I have redirected to selfservice automatically. Please help me that why this happened? Thanks for your attention.