Jesse;
Why do you need RT to own the customer database , I think its not such a
good idea .. your support/ticketing system should be different from
your provisioning system which is different from your billing etc , the
ticketing system is not the place to hold your customer contacts
Thank you, Kelly. Everyone else's reactions to customer file were
beginning to make me think *I* was nutsabago.
Nope. It's a perfectly reasonable feature request. We've specced it
out
for customers several times. To do it reasonably as part of RT
requires that RT own your customer
On Fri, Feb 02, 2007 at 01:04:13PM -0600, Kelly F. Hickel wrote:
Thank you, Kelly. Everyone else's reactions to customer file were
beginning to make me think *I* was nutsabago.
Nope. It's a perfectly reasonable feature request. We've specced it
for customers several times. To do it
I am not quite sure what you mean by the first one.
The what happened today is quite nice in the newer releases -
you can take any search and save it on your home page - so as long as you
can write a search (and pick which columns you want to display) you can
get exactly what you
, February 01, 2007 12:26 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT State of the Onion?
I am not quite sure what you mean by the first one.
The what happened today is quite nice in the newer releases -
you can take any search and save it on your home page
On Thu, Feb 01, 2007 at 12:56:03PM -0500, Jay R. Ashworth wrote:
It's been a while since I've looked at RT. The last time I tried to
get it some traction in the organization I work for, it foundered on 3
points:
* It didn't understand customers.
The company I work for is in
On Thu, Feb 01, 2007 at 01:18:06PM -0600, Kelly F. Hickel wrote:
The first one is a common requirement. We have a database with all of
our customer details in it (ok, well, we have a db that nearly has all
the stuff in it and some of it is even correct). We need to link a
ticket to a
Thank you, Kelly. Everyone else's reactions to customer file were
beginning to make me think *I* was nutsabago.
Nope. It's a perfectly reasonable feature request. We've specced it out
for customers several times. To do it reasonably as part of RT
requires that RT own your customer
On Thu, Feb 01, 2007 at 03:46:15PM -0500, Jesse Vincent wrote:
Thank you, Kelly. Everyone else's reactions to customer file were
beginning to make me think *I* was nutsabago.
Nope. It's a perfectly reasonable feature request. We've specced it out
for customers several times. To do it
I can't speak to *everyone* that's wanted it, but I don't know that
that was ever stated that explicitly before -- though I sort of
inferred it.
We'd probably model it as RT groups, so that you could usefully model
who's part of which customer. The big hard bits are probably setting
On Thu, Feb 01, 2007 at 04:13:10PM -0500, Jesse Vincent wrote:
I can't speak to *everyone* that's wanted it, but I don't know that
that was ever stated that explicitly before -- though I sort of
inferred it.
We'd probably model it as RT groups, so that you could usefully model
who's
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