Re: [rt-users] Google Summer of Code

Kenneth Marshall wrote: On Wed, Feb 28, 2007 at 03:28:37PM -0600, John Arends wrote: The ability to use AD (or LDAP) to hold group members. Definitely using normal LDAP would be great, with ADLDAP support in second. Adding full-text indexing and search capability to improve the performance

Re: [rt-users] Google Summer of Code

Also a fully integrated soap (xml) interface , so php and .net systems can talk to RT. REST is good but soap is more of a standard. Roy Dmitri Tikhonov wrote: Bob Goldstein wrote: On Wed, 2007-02-28 at 14:29 -0500, Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this

Re: [rt-users] Google Summer of Code

Yes, thats correct! A working SOAP or a better REST Interface!!! On 01.03.2007 10:20 Uhr, Roy El-Hames [EMAIL PROTECTED] wrote: Also a fully integrated soap (xml) interface , so php and .net systems can talk to RT. REST is good but soap is more of a standard. Roy Dmitri Tikhonov wrote:

Re: [rt-users] CLI Question - Add Users to group per Scrip

Hi Joe, Thanks, it works very well, you saved my many hours of work!!! I owe you a beer! Torsten On 28.02.2007 14:53 Uhr, Joe Casadonte [EMAIL PROTECTED] wrote: On 2/27/2007 7:15 AM, Torsten Brumm wrote: And line 38 looks like: my($status, $msg) =

Re: [rt-users] Google Summer of Code

On Thu, Mar 01, 2007 at 09:22:06AM +0100, Joop wrote: Kenneth Marshall wrote: On Wed, Feb 28, 2007 at 03:28:37PM -0600, John Arends wrote: The ability to use AD (or LDAP) to hold group members. Definitely using normal LDAP would be great, with ADLDAP support in second. Adding full-text

Re: [rt-users] Google Summer of Code

Some of these already mentioned, and I'm sure some are not necessarily appropriate for SoC projects. Not listed in any order: * more reporting; * a SOAP interface; * Perforce integration similar to the svn integration; * an ITIL version of RT that maps all labels and functionality to

Re: [rt-users] Google Summer of Code

One more I thought of is customer management and multiple contacts per customers , A self service like interface where a contact for customer A should be able to view/update all tickets by all contacts of customer A .. I remember this coming up in the list few times with out any clean solution.

Re: [rt-users] Google Summer of Code

Jesse Vincent wrote: What would you like to do/see done as part of a RT summer of code project? I haven't seen a project management extension mentioned.. so I'll throw that out there. :) Ryan begin:vcard fn:Ryan Fox n:Fox;Ryan org:The University of Findlay;Information Technology Services

[rt-users] Undefined subroutine Scalar::Util::weaken

Hello, I'm having a problem lately with RT. None of my scripts seem to be working. I recently had to reinstall the operating system RT was running on. I'm using 3.4.5 on Debian Etch. All my scripts seem to terminate with this error: [error]: Scrip Prepare XX died. - Undefined subroutine

[rt-users] Email file to Custom Field and check to receipt

In the past (and currently) I've used similar code to the code found here: http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail To automate a lot of interaction for deployment processes as well as workflow. I'm now working on some more workflow issues that require that we attach

Re: [rt-users] Google Summer of Code

Kenneth Marshall wrote: Joop, I saw a reference to your Oracle full-text add-in, but not the actual patch. I know that it can be done. I was hoping for more uniform support within RT when you use any DB that supports it. If you could send or post the patch for Oracle again, that would be

Re: [rt-users] Google Summer of Code

All, Jim Brandt wrote: Some of these already mentioned, and I'm sure some are not necessarily appropriate for SoC projects. Not listed in any order: * more reporting; * maybe a documentation project to: - flesh out docs for the new features in 3.6.*; - clean-up and augment the wiki;

Re: [rt-users] Google Summer of Code

On Wed, 28 Feb 2007, Les Mikesell wrote: Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? It might take more than a summer,

RE: [rt-users] Google Summer of Code

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jesse Vincent Sent: Wednesday, February 28, 2007 11:30 AM To: rt-Users Users Subject: [rt-users] Google Summer of Code {clip} What would you like to do/see done as part of a RT summer of code

[rt-users] AutoreplyToRequestors scrip behavior

When a requestor sends in an email to create a ticket, the ticket is created successfully in the appropriate queue. Further correspondence on that ticket is successfully emailed to the appropriate contacts. However, when the ticket is created, no email is ever sent back to the requestor. I

RE: [rt-users] Google Summer of Code

On Thu, 2007-03-01 at 11:29 -0800, Kris Boutilier wrote: SOAP/REST interfaces have already been mentioned. I'd really like to see whatever comes out of that decision leveraged to build a decent, tightly integrated framework for an IVR interface using Asterisk (a-la the now obsolete

[rt-users] Requestor can't see outgoing mail in Self Service

Hi All, I'm trying to implement self service and have 2 questions. I'm testing Jesse's Autoreply template (lifted from the wiki) that sends a login password back to a user when a new ticket is opened via e-mail. The (unprivileged) user then logs in to track the ticket using his e-mail

[rt-users] Unable to attach files in Web interface

Hi everyone, I have an odd issue. When I try to attach a file via the web interface, it will not work most of the time. I can e-mail in tickets with attachments just fine, but adding them to the ticket via the web ui doesn't always take. I would click on browse, select the file, click Update

[rt-users] Upgraded Perl and apache/mod_perl and now a few things are really slow ...

RT 3.6.3. I upgraded a server running apache/mod_perl to the latest stable versions, re-compiling them on a 64-bit RHEL4 box. I used the worker module for apache. I also re-compiled a 64-bit perl. Previously, the box was using 32-bit everything. Anyway, with the new setup, it all works except I

RE: [rt-users] Upgraded Perl and apache/mod_perl and now a few things are really slow ...

Found the culprit - DBIx::Searchbuilder 1.46. I downgraded to 1.45_02 and it's now fine. I have attached the query log of trying to open the Query Builder page with 1.46. All that repeated OR Principals_1.Disabled = '0' Looks a little odd ... PK -Original Message- From: Jesse

[rt-users] Negative search on multi-CF: broken in 3.6.3?

RT 3.6.3 select or enter multi-field with values: XX YY Then search with CF.{field} NOT LIKE 'XX Returns the ticket, but shouldn't. Anyone else? -- Philip Kime NOPS Systems Architect 310 401 0407 ___

Re: [rt-users] Google Summer of Code

Tomasz Wlodek wrote: On Wed, 28 Feb 2007, Les Mikesell wrote: Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? It might take

[rt-users] Notify and AutoReply fail

I upgraded to 3.6.3. I am running fastcgi on White Box Enterprise Linux release 3.0 (not a real recent linux distro). Perl 5.8.6, Sendmail 8.12.11 Notify and Autoreply scrips worked correctly until the upgrade. Depency test shows everything found except GD stuff. I don't care much about the

[rt-users] Longgggg ticket taking a while to load

We have one particular ticket at the moment which has about 175 transactions in it - lots of replies/comments etc. No binary stuff, no attachments, just text and not that much text per transaction. But it takes nearly two minutes to load up. After loading, something is cached, either query and/or