Re: [rt-users] rt-3.8.6 is already installed... Error code 1

Zach Boettner wrote: Thanks for the detailed instructions, Matthew. I really appreciate it. However, my RT is still not quite working. Yes, mysql is running, I even have phpMyAdmin functional. I ran the following command, it created schema and populated tables, etc. perl rt-setup-database

[rt-users] calling bin/rt from apache / getting 2 rt instances talking to each other

Hi; Have anyone tried using the rt client (rt3/bin/rt) from within the web interface (apache2/mod_perl2) ? Or have anyone tried to get 2 RT instances talking to each other (in a method other than email)? We have 2 sites each with its own RT and sometimes there will be shared issues that both

[rt-users] Problems with Text::Quoted Module / RT 3.6.5

Happy new year to all RT Gurus, starting from Monday 4th of Jan, we found some strange problems inside our RT Installation on Centos 5.2. From time to time the mason_handler.fcgi process uses all the memory our system has installed until oom-killer of apache stops this process. After reading a

[rt-users] RT Variable

Hi all, Happy new year, I'm searching for an array with all the variable that is available for Request Tracker Where can I find it ? Greatings ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] RT Integration with Twitter?

On Tue, Jan 05, 2010 at 09:37:31PM -0500, ste...@stevencochran.com wrote: Boss wants to know if RT can interface directly with Twitter. I think he wants the server to send tweets, instead of paging someone. Has anyone done anything like this? thanks! You should be able to use the

Re: [rt-users] Retain Cc and Bcc's for teh whole ticket thread.

Manohar, Essentially, if the CC'c and Bcc's are in the ticket as watchers, they will be retained and will have access (SeeOutgoingEmail) to the thread. RT has an option for making sure all CC's and Bcc's are retained on the ticket when it is created. However, that is a Global option. We found

Re: [rt-users] Exporting tickets for management viewing

Tyler, Have you thought of using SQL against the DataBase to create a report or file? We have found RT Query to be incomplete for getting some data, but that data is available with SQL. Is that something you considered? Kenn LBNL On 1/5/2010 2:35 AM, Raed El-Hames wrote: I might be wrong ,

[rt-users] RT not sending e-mails to Requestors upon Ticket creation

(My apologies if this is a duplicate post. I wasn't sure if it got posted.) Hello all, I'm experiencing a problem with RT not sending e-mails to Requestors when a Ticket is created. RT does send e-mails to Cc's and AdminCc's upon the same ticket creations. When I create a ticket, I don't

Re: [rt-users] RT not sending e-mails to Requestors upon Ticket creation

Jeff, Could be a lot of things. Do you get any error message at all? Have you tried re-creating this in a test environment with your config set to Development (*Set($DevelMode, '1');)? *This would greatly enhance our chance to debugg the problem. Hope this helps. Kenn LBNL On 1/6/2010

Re: [rt-users] Problems installing MergeUsers

On Wed, Jan 6, 2010 at 7:28 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: Unfortunately trouble soon surfaced as shown below, bad make test. Any ideas what may contribute to this? Your RT installation isn't @INC so cpan can't access RT::Test. Note that the README says

Re: [rt-users] UpdateCc, clickable addresses bug?

On 12/21/09 12:15 PM, BÁLINT Bekény wrote: Looking at the patch now that it's a unified diff, I think we probably want to be escaping the ' rather than killing it. Does \\' work as a replacement string? Yes, it works. -- Bekeny Thanks Bekény, applied to 3.8 as

Re: [rt-users] Problems installing MergeUsers

Thanks Jerrad, so in this case would you think it'd be ok to use force install here? Certainly. But then, I never install via the cpan shell (build and test as lowly user), and generally install regardless of test results (as long as success is 80%+ ;-)

[rt-users] Possible gotcha's as company merges.

Hi All, The company I work for has been bought out/merged into another company, or will be as of 1st March 2010. I obviously will need to change the rtname and Organisation values at that time. Set($rtname , Sitel SR); Set($Organization , ham.sitel.co.nz); I just wondered if anyone has done

Re: [rt-users] Possible gotcha's as company merges.

On Thu, 2010-01-07 at 12:11 +1300, Aaron Guise wrote: Hi All, The company I work for has been bought out/merged into another company, or will be as of 1st March 2010. I obviously will need to change the rtname and Organisation values at that time. Set($rtname , Sitel SR); You