Hello,
I have a problem, have a queue with tickets, when they are resolved status i
want to
clone the ticket and dispatch the clone to another queue: RT-Test2_IdeeManag
The clone don't have personnal infos like Requestor or Owner,
the original ticket will be archived.
I wrote a script, and i
Two questions from my users:
1/ Is it possible to disable the context menu in the FCKEditor ?
normally i just need to set fckconfig.browsercontextmenu to true
but changing the fckconfig.js file doesn't seem to have any result
2/ Is it possible/will it be possible to inline images in
Hi,
Since upgrading from 3.8.6 to 3.8.8 our RT system has
been very slow to return any pages containing ticket data such as the
home page, searches and tickets themselves.
I enabled the MySQL slow running query log and this was at the top of
the list:
mysqldumpslow -t 10
I had the same problem and ended up dropping the Groups2 index and performance
went back to normal
Nicola
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Alex Young
Sent: Wed 8/18/2010 6:07 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Slow
We've just upgraded our RT installation from 3.8.1 to 3.8.8 and it
mostly went very seamlessly.
However, since making the new version live I've noticed that one of our
global Scrips has stopped working.
The scrip reads:
Description: Open on take
Condition: User defined
Action: Open
Do you have a Return 1; in the Condition and/or Prep code?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John
Beranek
Sent: Wednesday, August 18, 2010 9:23 AM
To: rt-users@lists.bestpractical.com
Subject:
On 18/08/10 15:29, Mark Jenks wrote:
Do you have a Return 1; in the Condition and/or Prep code?
I pasted my Custom condition code in the initial list post - it contains
a 'return 1;' in one side of an 'if'...
Cheers,
John.
--
John Beranek, Senior Software Engineer, Engineering Tools Group
On Wed, Aug 18, 2010 at 12:54:38PM +0200, benoit plessis wrote:
Two questions from my users:
1/ Is it possible to disable the context menu in the FCKEditor ?
normally i just need to set fckconfig.browsercontextmenu to true
but changing the fckconfig.js file doesn't seem to have any
On Wed, Aug 18, 2010 at 03:23:28PM +0100, John Beranek wrote:
We've just upgraded our RT installation from 3.8.1 to 3.8.8 and it
mostly went very seamlessly.
However, since making the new version live I've noticed that one of our
global Scrips has stopped working.
What happens when you use
Hi Fellow RT Users,
Hopefully this is a quick and easy question.
On our RT system every queue has a Scrips and Recipients section
under the Reply/Resolve tab.
I've come across 1 queue where the tickets do not have this Scrips
and Recipients under Reply/Resolve, is there
a queue specific place
Using postgres 8.3.1 and RT 3.8.2
Hi I have a very odd problem - I am working on a develpment branch of our
software in which the sort by requestors or by custom fields in the search
results table stopped working.
I researched it for a while and i compared it with an older version of our
On Wed, Aug 18, 2010 at 04:47:04PM +0200, ronald higgins wrote:
On our RT system every queue has a Scrips and Recipients section
under the Reply/Resolve tab.
I've come across 1 queue where the tickets do not have this Scrips
and Recipients under Reply/Resolve, is there
a queue specific place
On 18/08/10 15:37, Kevin Falcone wrote:
On Wed, Aug 18, 2010 at 03:23:28PM +0100, John Beranek wrote:
We've just upgraded our RT installation from 3.8.1 to 3.8.8 and it
mostly went very seamlessly.
However, since making the new version live I've noticed that one of our
global Scrips has
My good sir.
You're a legend. That indeed was the problem. And i twice glazed over
the group rights and didnt pick it up.
Thanks again!
Ronald
On Wed, Aug 18, 2010 at 4:56 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Wed, Aug 18, 2010 at 04:47:04PM +0200, ronald higgins wrote:
On
Thanks Nicola,
I have just tried this and it's not made an difference to the
performance. I found your previous emails on this subject so tried the same
EXPLAIN and it's pretty quick.
mysql explain SELECT DISTINCT main.* FROM Users main JOIN Principals
Principals_1 ON
- (
On 18/08/10 15:58, John Beranek wrote:
On 18/08/10 15:37, Kevin Falcone wrote:
On Wed, Aug 18, 2010 at 03:23:28PM +0100, John Beranek wrote:
We've just upgraded our RT installation from 3.8.1 to 3.8.8 and it
mostly went very seamlessly.
However, since making the new version live I've noticed
John,
Just for kicks, try it this way:
Custom Condition:
return ($self-TicketObj-Status eq 'new'
$self-TransactionObj-Type eq 'Take');
I'd be interested if that worked.
Kenn
LBNL
On Wed, Aug 18, 2010 at 8:50 AM, John Beranek john.bera...@pace.com wrote:
On 18/08/10 15:58,
On Wed, Aug 18, 2010 at 05:10:42PM +0100, John Beranek wrote:
On 18/08/10 16:50, John Beranek wrote:
On 18/08/10 15:58, John Beranek wrote:
On 18/08/10 15:37, Kevin Falcone wrote:
On Wed, Aug 18, 2010 at 03:23:28PM +0100, John Beranek wrote:
We've just upgraded our RT installation from
John,
We do the same thing, but our code is this:
Custom Condition Code:
# Check for Ticket Status changed to open
my $trans = $self-TransactionObj;
return ($trans-Type eq Status
$trans-NewValue eq open);
Custom Prep Code:
# set owner if Nobody
my $ticket = $self-TicketObj;
my
On 18/08/10 17:21, Kevin Falcone wrote:
On Wed, Aug 18, 2010 at 05:10:42PM +0100, John Beranek wrote:
[snip]
Looking into this further, in lib/RT/Acton/AutoOpen.pm, in the 'prepare'
function, $self-TransactionObj-IsInbound is coming out as a positive
integer, so the 'prepare' function is
On Wed, Aug 18, 2010 at 05:38:53PM +0100, John Beranek wrote:
On 18/08/10 17:21, Kevin Falcone wrote:
On Wed, Aug 18, 2010 at 05:10:42PM +0100, John Beranek wrote:
This is some change in the behaviour of RT between 3.8.1 and 3.8.8 that
has caught us unawares. Reading into this a bit more,
On 18/08/10 17:38, John Beranek wrote:
On 18/08/10 17:21, Kevin Falcone wrote:
[snip[
If you goal is to always change the status to open with no
restrictions, then yes, one line of custom action is the correct
solution.
Yes, I don't really think we want the additional logic in AutoOpen at
On 18/08/10 17:42, Kevin Falcone wrote:
On Wed, Aug 18, 2010 at 05:38:53PM +0100, John Beranek wrote:
On 18/08/10 17:21, Kevin Falcone wrote:
On Wed, Aug 18, 2010 at 05:10:42PM +0100, John Beranek wrote:
This is some change in the behaviour of RT between 3.8.1 and 3.8.8 that
has caught us
Still can't find what the problem is. Disabled all the plugins possible to see
if one of them was having an effect on 3.8.8 and causing the problem.
I cant disable RTIR without it throwing an error, anyone know how RTIR can be
disabled?
Thanks.
-Original Message-
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