The situation become a little bit clearer:
The failing mail header:
From:
=?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?=
=?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?=
But it should be the following (RT works just fine with that):
From: =?UTF-8?B?VG9tYXMgTWFyxI1pdWxpb25pcw==?=
getmail version 4.34.0
Copyright (C) 1998-2012 Charles Cazabon. Licensed under the GNU GPL version 2.
SimpleIMAPRetriever:clientservice@copesan.local@192.168.250.61:143:
Delivery error (command rt-mailgate 6390 error (75, RT server error.
The RT server which handled your email did not behave as
Hello,
We are running RT 4.0.7 in production and a test instance of 4.0.18. We have
the need to flag
tickets from VIPs by comparing the incoming (on create) ticket's requestor's
email address
OR if they are member of a particular Windows AD group. If a match is found,
then
send an email to a
On Wed, Jan 15, 2014 at 11:39:08PM +0100, Marc Chantreux wrote:
everything must be done via cli (optionnally, a little web app to
control the whole thing).
I don't see another simple solution (please don't tell me about the
configuration management systems) but maybe i'm wrong so any
On Wed, Jan 15, 2014 at 12:25:17PM -1000, Mathew Snyder wrote:
Jan 15 17:09:14 zen-rt postfix/qmgr[6294]: 314F2808AD:
from=[26]u...@example.com, size=447,
nrcpt=1 (queue active)
Jan 15 17:09:15 zen-rt postfix/local[6409]: 314F2808AD:
to=[27]r...@host.example.com,
relay=local,
Thanks for the help Landon
More information
I added the following config to RT_SiteConfig.pm
Set($SendmailArguments , -fbou...@copesan.com -oi -t);
And restarted RT after change.
Does the bou...@copesan.commailto:bou...@copesan.com address need to exist on
the Suse Linux server or can
Hello,
I try to use the following cron task :
/opt/rt4/bin/rt-crontool \
--search RT::Search::FromSQL \
--search-arg Created '1 day ago' AND (Status = 'new')\
--action RT::Action::NotifyAsComment \
--action-arg 'OtherRecipients'
--template 'my_nice_template'
but nothing is done (no
Hello,
I've disabled scrips for sending auto-notifications when a comment is
added on tickets.
BUT, i would like that comment created by rt-crontool been notified to
'OtherRecipients'.
So i have 2 questions :
- what's the way to check if the comment creator is Enoch root, and in
this case
I'm not a Perl programmer and the documentation for RT isn't very friendly
for folks like me. I'm trying to put the ticket owner's full name in a
template, for example, and I can't find anything that tells me what the
possible values are for {$Ticket-OwnerObj}. I did see a snippet that used
I found a list of condition snippets that was great, but for all it had, it
missed any examples related to when a new requestor is added.
One scenario is that technicians frequently take a phone call and create the
ticket for the requestor. That makes them the requestor and then they have
to go
Apologies. I have not been seeing the responses. Checking my spam folder
did not turn up the emails either.
My aliases file contains two entries. One for rt: and the other for
rt-comment:
rt: |/opt/rt4/bin/rt-mailgate --queue general --action
correspond --url
From the server itself what if execute the following while in an SSH
session (obviously replacing the host.example.com with the correct fqdn of
RT):
curl http://host.example.com
What do you get back? If you get a 500 error back from that your problem
is not RT related (yet).
On 16 January
Great...
After sending multiple emails due to not seeing responses and then finally
getting one, I've discovered that the aliases file was malformed. I didn't
actually have --url http://host.example.com;. Instead I had --url http:
host.example.com
/facepalm
-Mathew
When you do things right,
I guess that’s why pasting what you actually have instead of what is in the
documentation is important in a problem description.
On 16 January 2014 12:40, Mathew Snyder mathew.sny...@gmail.com wrote:
Great...
After sending multiple emails due to not seeing responses and then finally
getting
I have three custom fields I'd like linked: Support Type, Support Category,
and Support Sub-Category.
Support Type has not Categories are based on set.
Support Category has Categories are based on set to Support Type
Support Sub-Category has Categories are based on set to Support Category.
When
Hi Folks -
I've been using RT for a while, but basically just using what was
set up by an administrator before me. I recently did a major upgrade
from 3.8.8 to 4.2.1 to get us on a recent release.
Since this upgrade (and maybe before), we were getting some
complaints that too much email was
On Thu, 2014-01-16 at 00:37 -0800, andriuss wrote:
The situation become a little bit clearer:
The failing mail header:
From:
=?UTF-8?B?ICJUb21hcyBNYXLEjWl1bGlvbmlzIiA8VG9tYXMuTWFyY2l1bGlvbmlzQGJp?=
=?UTF-8?B?dGVzcGFydG5lcmlzLmx0Pg==?=
But it should be the following (RT works just fine
Hi,
for this type of requests we create an group inside RT, add all email
adresses (RT User) to this Group, add all User that should be notified
as AdminCc to the queue and then create a scrip (replace xxx with the
Big Cheese group id):
Condition: User Defined
Action: Notify AdminCcs
Template:
18 matches
Mail list logo
