I did not select level-xday option when creating a test ticket. When I
choose one and it works now.
I want to set different default level-xday value for each Queue. I goto
queue, edit "Queue2", select level-2days. But when creating ticket, the
default option value is still the value which
I followed your step to add the code, but it did not work.
1. I created custom field "SLA" and applied to queue "Queue2".
2. Update "Queue2" adding values to "SLA" these level option "level-1day",
"level-2days", "level-3days"
3. In file /opt/rt4/etc/RT_Siteconfig.d/RT_Siteconfig-duedate.pm,
I followed your step to add the code, but it did not work.
1. I created custom field "SLA" and applied to queue "Queue2".
2. Update "Queue2" adding values to "SLA" these level option "level-1day",
"level-2days", "level-3days"
3. In file /opt/rt4/etc/RT_Siteconfig.d/RT_Siteconfig-duedate.pm,
lLoss-SET2' => {
BusinessHours => 'SET TWO BH',
Resolve => { BusinessMinutes => 60*4 } },
'P1-Critical-TotalLoss-SET2' => {
Resolve => { RealMinutes => 60*2} },
);
Sally Ainsley | Lifecycle
locating the relevant SLA Custom Field.
>
> Does that help - or do you need to see some examples?
>
> Regards
>
> Sally
>
> Sally Ainsley | Lifecycle Software |
>
>
> -Original Message-
> From: rt-users [mailto:
> rt-users-bounces@.bestpractical
Emmanuel Lacour wrote
> Le 15/04/2016 04:11, Steven H a écrit :
>> I installed rt4.4.0
>>
>> When I configure queue, there is no place to input due dates. Instead
>> there
>> are fields "Starts" and "Due" which can be fill in a date such as
>> "2016-04-15 00:00:00". I did a test creating a
Yes, I'd like to have some examples, please.
--
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-
RT 4.4 and RTIR Training Sessions
On 15-4-2016 10:15, Sally Ainsley wrote:
> Hi
>
> We have managed this by setting up different SLAs for different queues.
>
> It was really fiddly and took lots of trial and error but we now have 5
> different sets of SLAS - we have default 1 and default 2 which apply to the
> majority of our
| Lifecycle Software |
-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Steven H
Sent: 15 April 2016 03:11
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Due dates
I installed rt4.4.0
When I configure queue, there is no plac
Le 15/04/2016 04:11, Steven H a écrit :
> I installed rt4.4.0
>
> When I configure queue, there is no place to input due dates. Instead there
> are fields "Starts" and "Due" which can be fill in a date such as
> "2016-04-15 00:00:00". I did a test creating a ticket, the due date is what
> I set
I installed rt4.4.0
When I configure queue, there is no place to input due dates. Instead there
are fields "Starts" and "Due" which can be fill in a date such as
"2016-04-15 00:00:00". I did a test creating a ticket, the due date is what
I set in that fields.
What I need is setting duedate such
, 2010 10:54 PM
To: rt-users
Subject: [rt-users] Due dates based on custom fields
So, I want to use custom fields to classify the tickets on the support
queue as some pre-defined services. Each service has a defined SLA. I
am also using escalation of tickets based on due date. Is there
anything out
So, I want to use custom fields to classify the tickets on the support
queue as some pre-defined services. Each service has a defined SLA. I
am also using escalation of tickets based on due date. Is there
anything out that can define the due date of tickets based on those
custom fields? I saw the
Hi Jose,
Check out the RT::SLA add on works great, and is easy to set up.
On Tue, Jan 19, 2010 at 8:54 PM, Jose de Paula Eufrasio Junior
jose.jun...@gmail.com wrote:
So, I want to use custom fields to classify the tickets on the support
queue as some pre-defined services. Each service has a
Hi Jose,
Damn laptop, clicked send before I was ready.
at any rate the SLA extension is per ticket, you can also have defaults
based on queue.
thanks,
Bill
On Tue, Jan 19, 2010 at 9:22 PM, William Graboyes
william.grabo...@theportalgrp.com wrote:
Hi Jose,
Check out the RT::SLA add on
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