RE: iTunes 12.6.0.2 for Windows and Strange Behavior

[Alan Lemly]

Jenn,

 

Thanks for your suggestion but I restart my computer every morning and iTunes 
is still acting hinky. Have you successfully downloaded to your computer apps 
that you've updated since installing iOS 10.3 and iTunes 12.6?

 

Alan

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jennie Facer
Sent: Tuesday, April 04, 2017 8:10 PM
To: viphone@googlegroups.com
Subject: Re: iTunes 12.6.0.2 for Windows and Strange Behavior

 

Hi,

 

What I would first do is restart your computer. After running an update to 
iTunes, it is always a good idea to restart and see if anything was messed up 
during the update before you plug your phone in. Once it restarts, now try to 
plug your phone in. What happens here? I had none of these problems at all. 

 

Jenn


Sent from my iPad


On Apr 4, 2017, at 6:59 PM, Alan Lemly  wrote:

Hello List,

 

I updated my iTunes running on my Windows 7 computer before upgrading to iOS 
10.3 because an iTunes dialog informed me that it required updating to this 
version to be compatible with iOS 10.3.

 

I'm getting some strange behavior after updating to iTunes 12.6 and I'm 
wondering if others could comment on whether they're experiencing any of this. 
Specifically,

 

1.   When I launch iTunes and connect my iPhone 7 via the lightning cable, 
it takes about 9 minutes before the icon indicating iPhone connection appears. 
I timed it. Until this occurs, iTunes is unusable and seems frozen.

2.   I never was able to use iTunes to download the iOS 10.3 upgrade as 
I've done for every other prior upgrade. When I attempted this, I'd get a 
dialog saying the Apple servers were being contacted and it never did anything. 
I refused to wait longer than an hour so can't say I fully tested this.

3.   When I go to the iTunes menu Help, Check for Updates, I get another 
one of those dialogs indicating that Apple is being contacted and nothing else 
happens during the many minutes I've waited. Ultimately, I have to start task 
manager to exit iTunes which has stopped responding.

4.   When I check the app updates by pressing ctrl + 7 and selecting 
updates in order to download backups to my Windows 7 computer as I've always 
done, none of the apps I've updated since going on iOS 10.3 show up in those 
presented for update download to my computer.

 

I've re-downloaded the latest iTunes and run the repair option but I'm not 
getting any different behavior.

 

Can someone who has updated to iTunes for Windows 12. 6 try one of the above 
items and let me know what you're experiencing? I'm mostly concerned about item 
4 because I really like the ability to back up my apps to my local computer.

 

Thanks in advance for your help.

 

Alan Lemly

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RE: iTunes 12.6.0.2 for Windows and Strange Behavior

[M. Taylor]

Hello Alan,

I am running the latest version of iTunes on two Windows 7 computers, one 
32-bit version and 1 64-bit version.  I have experienced none of your issues.

I suggest that you:

1.
Reboot your WiFi router/modem and confirm that it is connecting to the internet 
at acceptable/expected data speeds.

2.
Swap out the lightning cable to insure that you have a solid good connection.

3.
If you are using iTunes on your PC to download podcast, turn this feature off 
as it can greatly, and I do mean greatly slow down application startup and 
device connectivity.  Years ago, before I discovered this fact, I would 
sometimes wait up to 45 minutes in order for iTunes to complete its launch.  It 
was a nightmare.

4.
Rather than re-installing  iTunes, on top of itself, first, completely 
remove/uninstall iTunes from your Windows 7 PC. 
Doing this will not delete any of your data; however, I always recommend making 
a backup of your iTunes Library before proceeding with such a step. Next, 
reboot the computer. Finally, install a fresh copy of iTunes on your PC.  To be 
sure, re-installing iTunes on top of itself is not the same as installing a 
completely fresh copy.  Trust me on this, I’ve had to do it several times, over 
the years (smile).

Good luck and let us know how it goes.

Mark

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Alan Lemly
Sent: Tuesday, April 04, 2017 5:59 PM
To: VIPhone Email List
Subject: iTunes 12.6.0.2 for Windows and Strange Behavior

Hello List,

I updated my iTunes running on my Windows 7 computer before upgrading to iOS 
10.3 because an iTunes dialog informed me that it required updating to this 
version to be compatible with iOS 10.3.

I'm getting some strange behavior after updating to iTunes 12.6 and I'm 
wondering if others could comment on whether they're experiencing any of this. 
Specifically,

1. When I launch iTunes and connect my iPhone 7 via the lightning cable, it 
takes about 9 minutes before the icon indicating iPhone connection appears. I 
timed it. Until this occurs, iTunes is unusable and seems frozen.
2. I never was able to use iTunes to download the iOS 10.3 upgrade as I've done 
for every other prior upgrade. When I attempted this, I'd get a dialog saying 
the Apple servers were being contacted and it never did anything. I refused to 
wait longer than an hour so can't say I fully tested this.
3. When I go to the iTunes menu Help, Check for Updates, I get another one of 
those dialogs indicating that Apple is being contacted and nothing else happens 
during the many minutes I've waited. Ultimately, I have to start task manager 
to exit iTunes which has stopped responding.
4. When I check the app updates by pressing ctrl + 7 and selecting updates in 
order to download backups to my Windows 7 computer as I've always done, none of 
the apps I've updated since going on iOS 10.3 show up in those presented for 
update download to my computer.

I've re-downloaded the latest iTunes and run the repair option but I'm not 
getting any different behavior.

Can someone who has updated to iTunes for Windows 12. 6 try one of the above 
items and let me know what you're experiencing? I'm mostly concerned about item 
4 because I really like the ability to back up my apps to my local computer.

Thanks in advance for your help.

Alan Lemly
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RE: Uber app experience getting increasingly bad

[James Homuth]

My replies are relevant to the message I'm replying to. You just do it to be
annoying.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: April-04-17 8:58 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

For somebody who spams the list with a reply to every single message in a
thread instead of reading everything and then responding to the last
message, it's strange to see why your comment on sending multiple messages
should even be taken seriously.



On 4/4/2017 8:36 PM, James Homuth wrote:
> If you send more than one message, I'm not surprised you're bumped 
> down to the bottom of the queue. I'd take my time answering you if you 
> pinged me every couple hours about the same thing either. Seriously, 
> I've never required more than one message to actually get something 
> resolved, unless it was to clarify which trip I was on that needed
resolving.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: April-04-17 8:00 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sometimes. It really depends on how much you fight for progress on the 
> issue. But if you send 2 or three messages, they won't take it 
> seriously unless the ticket get routed to somebody who understands 
> what actually happened.
>
> So the answer is yes, but only if you fight for progress.
>
>
> On 4/4/2017 7:56 PM, Donna Neff wrote:
>> Drivers have assured me that they can, and will, be suspended for 
>> refusing
> to take someone with a dog guide. Can anyone verify this?
>> On a few occasions, here in Los Angeles, I've have had to report A 
>> driver
> refusing to take me with my dog. Fortunately, I tend to get many more 
> accommodating drivers than those who aren't. Of course, not allowing a 
> person with a dog guide in and Uber vehicle is totally unacceptable!
>> Sent from my iPhone
>>
>>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel  wrote:
>>>
>>> I must say that Shaf is correct in that having to report an issue 
>>> with a
> guide dog and then getting a call in a day or two and a refund is not 
> a fix to the problem. They can be the most polite agent in the world, 
> but that doesn't solve the actual issue and I for one would want a lot 
> more if I, for example, stood somewhere in the middle of the winter at 
> minus 30 and then a driver showed up and refused to take me.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Jeremy Gilley
>>> Sent: Tuesday, April 04, 2017 4:29 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> Hello,
>>> I have always contacted uber support directly through the app.
>>> I have always been contacted with 24-48 hours with the issues of me
> reporting service animal issues.
>>> Service animal issues I mean leader dogs, seeing eye dog issues, 
>>> guide
> issues, what ever school you come from.
>>> Personally, they are all the same with different titles lol stating 
>>> I was
> denied a ride.
>>> Always, always always always have I been contacted by an american 
>>> person
> from CA.
>>> They have always been super polite, and have refunded my account 
>>> with any
> charges that have been applied.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Sieghard Weitzel
>>> Sent: Tuesday, April 04, 2017 1:27 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> I could not find out anything as to where Uber customer service 
>>> centres
> or call centres might be located by doing a Google search. Shaf, maybe 
> you should for once provide actual information in the form of links 
> instead of just hinting that something is not factual and saying
otherwise.
>>> I would, however, be curious as to what number people called if 
>>> people
> have called. I did find an article which outlined various ways to 
> contact Uber and that article stated clearly that there is no such 
> thing as an actual customer service number which let's you speak with 
> a live customer service agent. They mentioned a hot line for critical 
> incidents and emergencies, but all other help apparently needs to be 
> requested via the website or the app.
>>> Apparently at one point Uber had the email supp...@uber.com where 
>>> one
> could send an email with a question or concern, but it says in the 
> article that as of December 2016 (a few months ago) this email is no 
> longer valid and generates an auto response saying so. The article 
> also said that there at one point was a live chat feature which is 
> also no longer available. For those interested, here is a link to that
article:
>>> 

RE: Uber app experience getting increasingly bad

[James Homuth]

Because even if the driver cancels it still costs you $5. and I encourage
people to report drivers even if they end up taking the dog if they have to
argue with said driver first.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Kramlinger, Keith G., M.D.
Sent: April-04-17 8:53 PM
To: 'viphone@googlegroups.com'
Subject: RE: Uber app experience getting increasingly bad

Hi,

If the driver wouldn't take the dog, what was the refund for? You didn't
leave the dog at the side of the road, did you? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of James Homuth
Sent: Tuesday, April 04, 2017 7:35 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

As I've said before. I personally know of a couple cases where the driver
has been flat out let go from Uber for not taking a guidedog. This on top of
a complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel  wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just 
> put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel 
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've 

Re: Kindle Fire vs. IPhone App

[Mary Otten]

I'm curious why you like reading bookshare books on the Kindle better than on 
your phone, given that the choice of voices with voice dream reader is much 
greater that you get with the Kindle. I do not like the female voice, the only 
choice for a female voice that comes with the fire. If they would offer all of 
the ivona voices that they bought, I might like it better. But I despise the 
sally voice. 
Mary


Sent from my iPhone

> On Apr 4, 2017, at 6:38 PM, Yolanda Thompson  wrote:
> 
> I like reading kindle, bard, and bookshare on the kindle better.  I
> too would like info on the kindle fire blind users group.  I googled
> for one when I first got my fire, but was unable to find it.
> 
> 
>> On 4/4/17, Mary Otten  wrote:
>> The latest update to the Amazon app on the iPhone supposedly also has a
>> Alexa, apparently including the reading of books. Since I'm not all that
>> thrilled with the Alexa voice as a book reader, I haven't tried it. I prefer
>> reading books on my iPhone, because I like the voice better. And I like the
>> iPhone navigation better.
>> Mary
>> 
>> 
>> Sent from my iPhone
>> 
>>> On Apr 4, 2017, at 3:07 PM, Melissa Tucker 
>>> wrote:
>>> 
>>> The kindle fire reads kindle books better, but their voice program which
>>> is called voiceview can sometimes lock up and you have to wait about 30
>>> seconds to continue whatever you are doing.  It can be slower to respond,
>>> but I like the newer kindle fires because you can activate alexa and she
>>> will read books.  There is a kindle fire group for the blind if you have
>>> more questions.
>>> 
>>> 
>>> On Apr 4, 2017, at 5:46 PM, Lynda Ingraham 
>>> wrote:
>>> 
>>> I would like to hear from anyone that has used both the Kindle app on
>>> their Iphone and a Kindle Fire tablet. Do you find purchasing books easier
>>> on the Fire? Is it easier to havigate through books? Also, I understand on
>>> the Fire, you can enable Alexa skills. Wondering if this is easier on the
>>> Fire.
>>> 
>>> The app for Alexa is really cumbersome.
>>> 
>>> Kindest Regards,
>>> 
>>> Lynda
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Re: Kindle Fire vs. IPhone App

[Yolanda Thompson]

I like reading kindle, bard, and bookshare on the kindle better.  I
too would like info on the kindle fire blind users group.  I googled
for one when I first got my fire, but was unable to find it.


On 4/4/17, Mary Otten  wrote:
> The latest update to the Amazon app on the iPhone supposedly also has a
> Alexa, apparently including the reading of books. Since I'm not all that
> thrilled with the Alexa voice as a book reader, I haven't tried it. I prefer
> reading books on my iPhone, because I like the voice better. And I like the
> iPhone navigation better.
> Mary
>
>
> Sent from my iPhone
>
>> On Apr 4, 2017, at 3:07 PM, Melissa Tucker 
>> wrote:
>>
>> The kindle fire reads kindle books better, but their voice program which
>> is called voiceview can sometimes lock up and you have to wait about 30
>> seconds to continue whatever you are doing.  It can be slower to respond,
>> but I like the newer kindle fires because you can activate alexa and she
>> will read books.  There is a kindle fire group for the blind if you have
>> more questions.
>>
>>
>> On Apr 4, 2017, at 5:46 PM, Lynda Ingraham 
>> wrote:
>>
>> I would like to hear from anyone that has used both the Kindle app on
>> their Iphone and a Kindle Fire tablet. Do you find purchasing books easier
>> on the Fire? Is it easier to havigate through books? Also, I understand on
>> the Fire, you can enable Alexa skills. Wondering if this is easier on the
>> Fire.
>>
>> The app for Alexa is really cumbersome.
>>
>> Kindest Regards,
>>
>> Lynda
>> --
>> The following information is important for all members of the V iPhone
>> list.
>>
>> If you have any questions or concerns about the running of this list, or
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>>
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>>
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>
> --
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Re: iTunes 12.6.0.2 for Windows and Strange Behavior

[Jennie Facer]

Hi,

What I would first do is restart your computer. After running an update to 
iTunes, it is always a good idea to restart and see if anything was messed up 
during the update before you plug your phone in. Once it restarts, now try to 
plug your phone in. What happens here? I had none of these problems at all. 

Jenn

Sent from my iPad

> On Apr 4, 2017, at 6:59 PM, Alan Lemly  wrote:
> 
> Hello List,
>  
> I updated my iTunes running on my Windows 7 computer before upgrading to iOS 
> 10.3 because an iTunes dialog informed me that it required updating to this 
> version to be compatible with iOS 10.3.
>  
> I'm getting some strange behavior after updating to iTunes 12.6 and I'm 
> wondering if others could comment on whether they're experiencing any of 
> this. Specifically,
>  
> 1.   When I launch iTunes and connect my iPhone 7 via the lightning cable, it 
> takes about 9 minutes before the icon indicating iPhone connection appears. I 
> timed it. Until this occurs, iTunes is unusable and seems frozen.
> 2.   I never was able to use iTunes to download the iOS 10.3 upgrade as I've 
> done for every other prior upgrade. When I attempted this, I'd get a dialog 
> saying the Apple servers were being contacted and it never did anything. I 
> refused to wait longer than an hour so can't say I fully tested this.
> 3.   When I go to the iTunes menu Help, Check for Updates, I get another one 
> of those dialogs indicating that Apple is being contacted and nothing else 
> happens during the many minutes I've waited. Ultimately, I have to start task 
> manager to exit iTunes which has stopped responding.
> 4.   When I check the app updates by pressing ctrl + 7 and selecting updates 
> in order to download backups to my Windows 7 computer as I've always done, 
> none of the apps I've updated since going on iOS 10.3 show up in those 
> presented for update download to my computer.
>  
> I've re-downloaded the latest iTunes and run the repair option but I'm not 
> getting any different behavior.
>  
> Can someone who has updated to iTunes for Windows 12. 6 try one of the above 
> items and let me know what you're experiencing? I'm mostly concerned about 
> item 4 because I really like the ability to back up my apps to my local 
> computer.
>  
> Thanks in advance for your help.
>  
> Alan Lemly
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iTunes 12.6.0.2 for Windows and Strange Behavior

[Alan Lemly]

Hello List,

 

I updated my iTunes running on my Windows 7 computer before upgrading to iOS
10.3 because an iTunes dialog informed me that it required updating to this
version to be compatible with iOS 10.3.

 

I'm getting some strange behavior after updating to iTunes 12.6 and I'm
wondering if others could comment on whether they're experiencing any of
this. Specifically,

 

1.   When I launch iTunes and connect my iPhone 7 via the lightning cable,
it takes about 9 minutes before the icon indicating iPhone connection
appears. I timed it. Until this occurs, iTunes is unusable and seems frozen.

2.   I never was able to use iTunes to download the iOS 10.3 upgrade as I've
done for every other prior upgrade. When I attempted this, I'd get a dialog
saying the Apple servers were being contacted and it never did anything. I
refused to wait longer than an hour so can't say I fully tested this.

3.   When I go to the iTunes menu Help, Check for Updates, I get another one
of those dialogs indicating that Apple is being contacted and nothing else
happens during the many minutes I've waited. Ultimately, I have to start
task manager to exit iTunes which has stopped responding.

4.   When I check the app updates by pressing ctrl + 7 and selecting updates
in order to download backups to my Windows 7 computer as I've always done,
none of the apps I've updated since going on iOS 10.3 show up in those
presented for update download to my computer.

 

I've re-downloaded the latest iTunes and run the repair option but I'm not
getting any different behavior.

 

Can someone who has updated to iTunes for Windows 12. 6 try one of the above
items and let me know what you're experiencing? I'm mostly concerned about
item 4 because I really like the ability to back up my apps to my local
computer.

 

Thanks in advance for your help.

 

Alan Lemly

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Re: Uber app experience getting increasingly bad

[Shaf Patel]

For somebody who spams the list with a reply to every single message in
a thread instead of reading everything and then responding to the last
message, it's strange to see why your comment on sending multiple
messages should even be taken seriously.



On 4/4/2017 8:36 PM, James Homuth wrote:
> If you send more than one message, I'm not surprised you're bumped down to
> the bottom of the queue. I'd take my time answering you if you pinged me
> every couple hours about the same thing either. Seriously, I've never
> required more than one message to actually get something resolved, unless it
> was to clarify which trip I was on that needed resolving.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: April-04-17 8:00 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sometimes. It really depends on how much you fight for progress on the
> issue. But if you send 2 or three messages, they won't take it seriously
> unless the ticket get routed to somebody who understands what actually
> happened.
>
> So the answer is yes, but only if you fight for progress.
>
>
> On 4/4/2017 7:56 PM, Donna Neff wrote:
>> Drivers have assured me that they can, and will, be suspended for refusing
> to take someone with a dog guide. Can anyone verify this?
>> On a few occasions, here in Los Angeles, I've have had to report A driver
> refusing to take me with my dog. Fortunately, I tend to get many more
> accommodating drivers than those who aren't. Of course, not allowing a
> person with a dog guide in and Uber vehicle is totally unacceptable!
>> Sent from my iPhone
>>
>>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel  wrote:
>>>
>>> I must say that Shaf is correct in that having to report an issue with a
> guide dog and then getting a call in a day or two and a refund is not a fix
> to the problem. They can be the most polite agent in the world, but that
> doesn't solve the actual issue and I for one would want a lot more if I, for
> example, stood somewhere in the middle of the winter at minus 30 and then a
> driver showed up and refused to take me.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Jeremy Gilley
>>> Sent: Tuesday, April 04, 2017 4:29 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> Hello,
>>> I have always contacted uber support directly through the app.
>>> I have always been contacted with 24-48 hours with the issues of me
> reporting service animal issues.
>>> Service animal issues I mean leader dogs, seeing eye dog issues, guide
> issues, what ever school you come from.
>>> Personally, they are all the same with different titles lol stating I was
> denied a ride.
>>> Always, always always always have I been contacted by an american person
> from CA.
>>> They have always been super polite, and have refunded my account with any
> charges that have been applied.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Sieghard Weitzel
>>> Sent: Tuesday, April 04, 2017 1:27 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> I could not find out anything as to where Uber customer service centres
> or call centres might be located by doing a Google search. Shaf, maybe you
> should for once provide actual information in the form of links instead of
> just hinting that something is not factual and saying otherwise.
>>> I would, however, be curious as to what number people called if people
> have called. I did find an article which outlined various ways to contact
> Uber and that article stated clearly that there is no such thing as an
> actual customer service number which let's you speak with a live customer
> service agent. They mentioned a hot line for critical incidents and
> emergencies, but all other help apparently needs to be requested via the
> website or the app.
>>> Apparently at one point Uber had the email supp...@uber.com where one
> could send an email with a question or concern, but it says in the article
> that as of December 2016 (a few months ago) this email is no longer valid
> and generates an auto response saying so. The article also said that there
> at one point was a live chat feature which is also no longer available. For
> those interested, here is a link to that article:
>>> http://www.idrivewithuber.com/help/contact-uber-support/
>>>
>>> I did just for the fun of it send an email to supp...@uber.com, just put
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a
> driver can't refuse me because I have a guide dog. Here is what came back,
> exactly what the article said would happen:
>>> From: Uber Support [mailto:supp...@uber.com]
>>> Sent: Tuesday, April 4, 2017 10:23 AM
>>> To: 

RE: Uber app experience getting increasingly bad

[Kramlinger, Keith G., M.D.]

Hi,

If the driver wouldn't take the dog, what was the refund for? You didn't leave 
the dog at the side of the road, did you? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
James Homuth
Sent: Tuesday, April 04, 2017 7:35 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

As I've said before. I personally know of a couple cases where the driver has 
been flat out let go from Uber for not taking a guidedog. This on top of a 
complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel  wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix to 
the problem. They can be the most polite agent in the world, but that doesn't 
solve the actual issue and I for one would want a lot more if I, for example, 
stood somewhere in the middle of the winter at minus 30 and then a driver 
showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you should 
for once provide actual information in the form of links instead of just 
hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact Uber 
and that article stated clearly that there is no such thing as an actual 
customer service number which let's you speak with a live customer service 
agent. They mentioned a hot line for critical incidents and emergencies, but 
all other help apparently needs to be requested via the website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article that 
as of December 2016 (a few months ago) this email is no longer valid and 
generates an auto response saying so. The article also said that there at one 
point was a live chat feature which is also no longer available. For those 
interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just 
> put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
driver can't refuse me because I have a guide dog. Here is what came back, 
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel 
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this 
request has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request 
> by
tapping "Help" in the Uber app or by visiting help.uber.com from a web browser. 
There you'll find answers to frequently asked questions and have the 

RE: calendar and time zone question

[Chip Orange]

Did you use the Amazon Echo when scheduling any of these apts?  It has a 
definite problem with time zones.

 

Chip

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Paul and Paula Jordan
Sent: Sunday, April 02, 2017 9:52 PM
To: viphone@googlegroups.com
Subject: calendar and time zone question

 

Hi all. I was recently in Arizona for a vacation.  They are on Pacific time 
which is 3 hours behind our eastern standard time.  I came home and did the 
10.3 update.  For some reason all my calendar times show up 3 hours ahead of 
where they should be.  For example, there is a doctor appointment scheduled for 
2:30 tomorrow.  It shows as a 5:30 appointment instead.  Since I use my 
calendar heavily I’m hoping  there’s an easy fix for this one since I don’t 
want to enter all my upcoming appointments by hand.  Believe me, any help with 
this one would be most appreciated.  I’m using an IPhone 7 running 10.3. Thanks 
in advance.

God bless!

Paula and Boston

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RE: Uber app experience getting increasingly bad

[James Homuth]

And especially if you've told the driver you've got a dog with you, and you
can prove it, that driver is sunk quicker than quick. As always, text
messages are a man's best friend.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jeremy Gilley
Sent: April-04-17 8:14 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

More then one uber driver has told me that they have gotten multiple memos
about taking riders with guides and that it is aginst the law to deny them.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: Tuesday, April 04, 2017 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel  wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf
Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf
Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just 
> put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel 
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request 
> by
tapping "Help" in the Uber app or by visiting help.uber.com from a web
browser. There you'll find answers to frequently asked questions and 

RE: Uber app experience getting increasingly bad

[James Homuth]

If you send more than one message, I'm not surprised you're bumped down to
the bottom of the queue. I'd take my time answering you if you pinged me
every couple hours about the same thing either. Seriously, I've never
required more than one message to actually get something resolved, unless it
was to clarify which trip I was on that needed resolving.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: April-04-17 8:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Sometimes. It really depends on how much you fight for progress on the
issue. But if you send 2 or three messages, they won't take it seriously
unless the ticket get routed to somebody who understands what actually
happened.

So the answer is yes, but only if you fight for progress.


On 4/4/2017 7:56 PM, Donna Neff wrote:
> Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?
>
> On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!
>
> Sent from my iPhone
>
>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel  wrote:
>>
>> I must say that Shaf is correct in that having to report an issue with a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Jeremy Gilley
>> Sent: Tuesday, April 04, 2017 4:29 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> Hello,
>> I have always contacted uber support directly through the app.
>> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
>> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
>> Personally, they are all the same with different titles lol stating I was
denied a ride.
>> Always, always always always have I been contacted by an american person
from CA.
>> They have always been super polite, and have refunded my account with any
charges that have been applied.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Sieghard Weitzel
>> Sent: Tuesday, April 04, 2017 1:27 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> I could not find out anything as to where Uber customer service centres
or call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
>>
>> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
>> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
>>
>> http://www.idrivewithuber.com/help/contact-uber-support/
>>
>> I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
>>
>> From: Uber Support [mailto:supp...@uber.com]
>> Sent: Tuesday, April 4, 2017 10:23 AM
>> To: Sieghard Weitzel 
>> Subject: Request not received: Guide dogs
>>
>> 
>> Hi there,
>> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
>> We'd love to help out if you have an issue. Please submit your request by
tapping "Help" in 

RE: Uber app experience getting increasingly bad

[James Homuth]

As I've said before. I personally know of a couple cases where the driver
has been flat out let go from Uber for not taking a guidedog. This on top of
a complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel  wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was
denied a ride.
> Always, always always always have I been contacted by an american person
from CA.
> They have always been super polite, and have refunded my account with any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel 
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by
tapping "Help" in the Uber app or by visiting help.uber.com from a web
browser. There you'll find answers to frequently asked questions and have
the option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form This email
is a service from Uber.
> [N4GQ9M-EKG3]
> 
> Regards,
> Sieghard
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Tuesday, April 4, 2017 8:08 AM
> To: 

RE: Uber app experience getting increasingly bad

[James Homuth]

The question has to be asked. How much of what you hear is the handler
blowing things out of proportion because the alternative is said handler
actually having to admit they oopsed? The story that comes immediately to
mind is the handler who let a Uber driver put their guidedog in the trunk,
then proceeded later on to sue Uber for it. I mean maybe I'm weird, but did
no one in that particular case latch on to the fact that for the driver to
stick said dog in the trunk, the handler would have had to willingly hand it
over? But it sounds better to just blame Uber.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jeremy Gilley
Sent: April-04-17 7:33 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

And I keep telling you, that I have never had that issue.
Every single time I complained, I have had someone from CA call me.
I have had 5 denials over the past 5/6 months.
Always were they polite and any funds that were charge, I got refunded.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Tuesday, April 04, 2017 4:09 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Look, I really do understand where you're coming from. But when you have an
issue where a driver refuses to take somebody who has a service animal, you
really don't want your issue met with a canned copy/paste response and a
refund of the cancellation fee from somebody in a completely different
country. That complaint needs to be dealt in the same country where the
customer is located, and not with a "sorry for the trouble, here's a refund"
message. What I'm getting at is that you have to go back and forth with a
customer service rep from some other country before actually having your
issue heard.

I've heard from so many people where both Uber and Lyft refuse to take
action against drivers who refuse to drive passengers with service animals.
It's lack of communication and an unwillingness of actually understanding
the issue.

For generic customer service, having anybody respond to your support request
is fine. But not when it becomes a discrimination problem.

Cheers.
F
On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
> OK, fair enough, but while I am not necessarily a big fan of Uber, I 
> also
am not necessarily for or against international call centres. After all,
just about all large companies nowadays do this and I have had aweful
experiences and fantastic experiences just as I have had aweful or fantastic
experiences with customer support personal that is or was based in North 
> America. I think how good or not good the end result is depends on the
type of personell they hire in these countries, how well they get trained
and supervised. Just because a call centre is in the US doesn't mean 90% of
the staff may not be immigrants whose english may or may not be the same as
that of the staff in the Philippines or wherever. Also, the one link you
provided mentions this:
>
> Uber is in the middle of building out a global customer service center 
> in
Manila, BuzzFeed News has confirmed. This new office - which the company
calls
> a "Center of Excellence" - will house "a team of customer support
representatives and several people managers," who will service several
different markets
> globally, according to job listings the company has posted.
> The Manila office is one of eight new or newly announced centers 
> around
the world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad,
India;
> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>
> As you can see two of the 8 new centres mentioned are in the US and 
> one is
in Ireland, of course it would make sense that the centre in India and China
may mostly be used to service the market there.
>
> It again all goes back to making these generalized statements. I am in 
> the
retail business and sell top brand name outdoor gear from companies like
North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german
company which has been making backpacks since the 1890's, binocular and
rifle scopes from Vortex and Leupold etc. A lot of the products are
manufactured in China, Vietnam, the Philippines or eastern European
countries and as long as the factories used have top quality equipment and
the staff is trained and the quality control is there it is no problem at
all and these products are just as good as they would be were they made in
the US or Canada. I always think of one story of a small canadian company
who at the time prided themselves for manufacturing all their backpacks and
clothing in Vancouver. Of course the fabrics they used were from the big
fabric mills wherever and when I did a tour of their facility in Vancouver
one of my employees who was there as well told me afterwards that out of the
60 or 80 people that worked their sewing, 

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

More then one uber driver has told me that they have gotten multiple memos
about taking riders with guides and that it is aginst the law to deny them.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: Tuesday, April 04, 2017 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel  wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was
denied a ride.
> Always, always always always have I been contacted by an american person
from CA.
> They have always been super polite, and have refunded my account with any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel 
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by
tapping "Help" in the Uber app or by visiting help.uber.com from a web
browser. There you'll find answers to frequently asked questions and have
the option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form This email
is a service from Uber.
> [N4GQ9M-EKG3]
> 
> Regards,
> Sieghard
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
> Sent: Tuesday, April 4, 2017 8:08 AM
> To: viphone@googlegroups.com

Re: Uber app experience getting increasingly bad

[Shaf Patel]

Sometimes. It really depends on how much you fight for progress on the
issue. But if you send 2 or three messages, they won't take it seriously
unless the ticket get routed to somebody who understands what actually
happened.

So the answer is yes, but only if you fight for progress.


On 4/4/2017 7:56 PM, Donna Neff wrote:
> Drivers have assured me that they can, and will, be suspended for refusing to 
> take someone with a dog guide. Can anyone verify this?
>
> On a few occasions, here in Los Angeles, I've have had to report A driver 
> refusing to take me with my dog. Fortunately, I tend to get many more 
> accommodating drivers than those who aren't. Of course, not allowing a person 
> with a dog guide in and Uber vehicle is totally unacceptable!
>
> Sent from my iPhone
>
>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel  wrote:
>>
>> I must say that Shaf is correct in that having to report an issue with a 
>> guide dog and then getting a call in a day or two and a refund is not a fix 
>> to the problem. They can be the most polite agent in the world, but that 
>> doesn't solve the actual issue and I for one would want a lot more if I, for 
>> example, stood somewhere in the middle of the winter at minus 30 and then a 
>> driver showed up and refused to take me.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of Jeremy Gilley
>> Sent: Tuesday, April 04, 2017 4:29 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> Hello,
>> I have always contacted uber support directly through the app.
>> I have always been contacted with 24-48 hours with the issues of me 
>> reporting service animal issues.
>> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
>> issues, what ever school you come from.
>> Personally, they are all the same with different titles lol stating I was 
>> denied a ride.
>> Always, always always always have I been contacted by an american person 
>> from CA.
>> They have always been super polite, and have refunded my account with any 
>> charges that have been applied.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of Sieghard Weitzel
>> Sent: Tuesday, April 04, 2017 1:27 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> I could not find out anything as to where Uber customer service centres or 
>> call centres might be located by doing a Google search. Shaf, maybe you 
>> should for once provide actual information in the form of links instead of 
>> just hinting that something is not factual and saying otherwise.
>>
>> I would, however, be curious as to what number people called if people have 
>> called. I did find an article which outlined various ways to contact Uber 
>> and that article stated clearly that there is no such thing as an actual 
>> customer service number which let's you speak with a live customer service 
>> agent. They mentioned a hot line for critical incidents and emergencies, but 
>> all other help apparently needs to be requested via the website or the app.
>> Apparently at one point Uber had the email supp...@uber.com where one could 
>> send an email with a question or concern, but it says in the article that as 
>> of December 2016 (a few months ago) this email is no longer valid and 
>> generates an auto response saying so. The article also said that there at 
>> one point was a live chat feature which is also no longer available. For 
>> those interested, here is a link to that article:
>>
>> http://www.idrivewithuber.com/help/contact-uber-support/
>>
>> I did just for the fun of it send an email to supp...@uber.com, just put 
>> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
>> driver can't refuse me because I have a guide dog. Here is what came back, 
>> exactly what the article said would happen:
>>
>> From: Uber Support [mailto:supp...@uber.com]
>> Sent: Tuesday, April 4, 2017 10:23 AM
>> To: Sieghard Weitzel 
>> Subject: Request not received: Guide dogs
>>
>> 
>> Hi there,
>> We're sorry. You've contacted an address that does not accept incoming 
>> email. We're not monitoring questions through this email address and this 
>> request has not been received by our support team.
>> We'd love to help out if you have an issue. Please submit your request by 
>> tapping "Help" in the Uber app or by visiting help.uber.com from a web 
>> browser. There you'll find answers to frequently asked questions and have 
>> the option to submit a support request.
>> We look forward to chatting with you soon!
>> - Team Uber
>> ---
>> Need help accessing your account? Visit t.uber.com/contact-form This email 
>> is a service from Uber.
>> [N4GQ9M-EKG3]
>>
>> Regards,
>> Sieghard
>>
>> -Original Message-
>> From: 

Re: Uber app experience getting increasingly bad

[Donna Neff]

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel  wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a 
> guide dog and then getting a call in a day or two and a refund is not a fix 
> to the problem. They can be the most polite agent in the world, but that 
> doesn't solve the actual issue and I for one would want a lot more if I, for 
> example, stood somewhere in the middle of the winter at minus 30 and then a 
> driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me reporting 
> service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
> issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was 
> denied a ride.
> Always, always always always have I been contacted by an american person from 
> CA.
> They have always been super polite, and have refunded my account with any 
> charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one could 
> send an email with a question or concern, but it says in the article that as 
> of December 2016 (a few months ago) this email is no longer valid and 
> generates an auto response saying so. The article also said that there at one 
> point was a live chat feature which is also no longer available. For those 
> interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel 
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming email. 
> We're not monitoring questions through this email address and this request 
> has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by 
> tapping "Help" in the Uber app or by visiting help.uber.com from a web 
> browser. There you'll find answers to frequently asked questions and have the 
> option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form This email is 
> a service from Uber.
> [N4GQ9M-EKG3]
> 
> Regards,
> Sieghard
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Shaf Patel
> Sent: Tuesday, April 4, 2017 8:08 AM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
> 
> LOL OK.
> 
> Ask your friend Google where their customer services are located.
> 
> I'm waiting.
> 
> 
>> On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
>> I think you need to look at their company info my friend.
>> they 

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

I must say that Shaf is correct in that having to report an issue with a guide 
dog and then getting a call in a day or two and a refund is not a fix to the 
problem. They can be the most polite agent in the world, but that doesn't solve 
the actual issue and I for one would want a lot more if I, for example, stood 
somewhere in the middle of the winter at minus 30 and then a driver showed up 
and refused to take me.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jeremy Gilley
Sent: Tuesday, April 04, 2017 4:29 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

Hello,
I have always contacted uber support directly through the app.
I have always been contacted with 24-48 hours with the issues of me reporting 
service animal issues.
Service animal issues I mean leader dogs, seeing eye dog issues, guide issues, 
what ever school you come from.
Personally, they are all the same with different titles lol stating I was 
denied a ride.
Always, always always always have I been contacted by an american person from 
CA.
They have always been super polite, and have refunded my account with any 
charges that have been applied.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Sieghard Weitzel
Sent: Tuesday, April 04, 2017 1:27 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

I could not find out anything as to where Uber customer service centres or call 
centres might be located by doing a Google search. Shaf, maybe you should for 
once provide actual information in the form of links instead of just hinting 
that something is not factual and saying otherwise.

I would, however, be curious as to what number people called if people have 
called. I did find an article which outlined various ways to contact Uber and 
that article stated clearly that there is no such thing as an actual customer 
service number which let's you speak with a live customer service agent. They 
mentioned a hot line for critical incidents and emergencies, but all other help 
apparently needs to be requested via the website or the app.
Apparently at one point Uber had the email supp...@uber.com where one could 
send an email with a question or concern, but it says in the article that as of 
December 2016 (a few months ago) this email is no longer valid and generates an 
auto response saying so. The article also said that there at one point was a 
live chat feature which is also no longer available. For those interested, here 
is a link to that article:

http://www.idrivewithuber.com/help/contact-uber-support/

I did just for the fun of it send an email to supp...@uber.com, just put 
subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
driver can't refuse me because I have a guide dog. Here is what came back, 
exactly what the article said would happen:

From: Uber Support [mailto:supp...@uber.com]
Sent: Tuesday, April 4, 2017 10:23 AM
To: Sieghard Weitzel 
Subject: Request not received: Guide dogs


Hi there,
We're sorry. You've contacted an address that does not accept incoming email. 
We're not monitoring questions through this email address and this request has 
not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by 
tapping "Help" in the Uber app or by visiting help.uber.com from a web browser. 
There you'll find answers to frequently asked questions and have the option to 
submit a support request.
We look forward to chatting with you soon!
- Team Uber
---
Need help accessing your account? Visit t.uber.com/contact-form This email is a 
service from Uber.
[N4GQ9M-EKG3]

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Tuesday, April 4, 2017 8:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support 

Re: Uber app experience getting increasingly bad

[Donna Neff]

Hi everyone,

I too have always used the Uber app to contact customer service if I've had 
difficulty with the trip and I have always received a response within 24 hours. 
From my perspective, Uber has been fair, reasonable, and accommodating.

Sent from my iPhone

> On Apr 4, 2017, at 4:32 PM, Jeremy Gilley  wrote:
> 
> And I keep telling you, that I have never had that issue.
> Every single time I complained, I have had someone from CA call me.
> I have had 5 denials over the past 5/6 months.
> Always were they polite and any funds that were charge, I got refunded.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Tuesday, April 04, 2017 4:09 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
> 
> Look, I really do understand where you're coming from. But when you have
> an issue where a driver refuses to take somebody who has a service
> animal, you really don't want your issue met with a canned copy/paste
> response and a refund of the cancellation fee from somebody in a
> completely different country. That complaint needs to be dealt in the
> same country where the customer is located, and not with a "sorry for
> the trouble, here's a refund" message. What I'm getting at is that you
> have to go back and forth with a customer service rep from some other
> country before actually having your issue heard.
> 
> I've heard from so many people where both Uber and Lyft refuse to take
> action against drivers who refuse to drive passengers with service
> animals. It's lack of communication and an unwillingness of actually
> understanding the issue.
> 
> For generic customer service, having anybody respond to your support
> request is fine. But not when it becomes a discrimination problem.
> 
> Cheers.
> F
>> On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
>> OK, fair enough, but while I am not necessarily a big fan of Uber, I also
> am not necessarily for or against international call centres. After all,
> just about all large companies nowadays do this and I have had aweful
> experiences and fantastic experiences just as I have had aweful or fantastic
> experiences with customer support personal that is or was based in North 
>> America. I think how good or not good the end result is depends on the
> type of personell they hire in these countries, how well they get trained
> and supervised. Just because a call centre is in the US doesn't mean 90% of
> the staff may not be immigrants whose english may or may not be the same as
> that of the staff in the Philippines or wherever. Also, the one link you
> provided mentions this:
>> 
>> Uber is in the middle of building out a global customer service center in
> Manila, BuzzFeed News has confirmed. This new office - which the company
> calls
>> a "Center of Excellence" - will house "a team of customer support
> representatives and several people managers," who will service several
> different markets
>> globally, according to job listings the company has posted.
>> The Manila office is one of eight new or newly announced centers around
> the world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad,
> India;
>> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>> 
>> As you can see two of the 8 new centres mentioned are in the US and one is
> in Ireland, of course it would make sense that the centre in India and China
> may mostly be used to service the market there.
>> 
>> It again all goes back to making these generalized statements. I am in the
> retail business and sell top brand name outdoor gear from companies like
> North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german
> company which has been making backpacks since the 1890's, binocular and
> rifle scopes from Vortex and Leupold etc. A lot of the products are
> manufactured in China, Vietnam, the Philippines or eastern European
> countries and as long as the factories used have top quality equipment and
> the staff is trained and the quality control is there it is no problem at
> all and these products are just as good as they would be were they made in
> the US or Canada. I always think of one story of a small canadian company
> who at the time prided themselves for manufacturing all their backpacks and
> clothing in Vancouver. Of course the fabrics they used were from the big
> fabric mills wherever and when I did a tour of their facility in Vancouver
> one of my employees who was there as well told me afterwards that out of the
> 60 or 80 people that worked their sewing, glueing and doing whatever almost
> all were women and maybe 3 or 4 were caucasians, the rest were all chinese
> immigrants. 
>> 
>> Regards,
>> Sieghard
>> 
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
>> Sent: Tuesday, April 04, 2017 11:30 AM
>> To: 

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

And I keep telling you, that I have never had that issue.
Every single time I complained, I have had someone from CA call me.
I have had 5 denials over the past 5/6 months.
Always were they polite and any funds that were charge, I got refunded.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Tuesday, April 04, 2017 4:09 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Look, I really do understand where you're coming from. But when you have
an issue where a driver refuses to take somebody who has a service
animal, you really don't want your issue met with a canned copy/paste
response and a refund of the cancellation fee from somebody in a
completely different country. That complaint needs to be dealt in the
same country where the customer is located, and not with a "sorry for
the trouble, here's a refund" message. What I'm getting at is that you
have to go back and forth with a customer service rep from some other
country before actually having your issue heard.

I've heard from so many people where both Uber and Lyft refuse to take
action against drivers who refuse to drive passengers with service
animals. It's lack of communication and an unwillingness of actually
understanding the issue.

For generic customer service, having anybody respond to your support
request is fine. But not when it becomes a discrimination problem.

Cheers.
F
On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
> OK, fair enough, but while I am not necessarily a big fan of Uber, I also
am not necessarily for or against international call centres. After all,
just about all large companies nowadays do this and I have had aweful
experiences and fantastic experiences just as I have had aweful or fantastic
experiences with customer support personal that is or was based in North 
> America. I think how good or not good the end result is depends on the
type of personell they hire in these countries, how well they get trained
and supervised. Just because a call centre is in the US doesn't mean 90% of
the staff may not be immigrants whose english may or may not be the same as
that of the staff in the Philippines or wherever. Also, the one link you
provided mentions this:
>
> Uber is in the middle of building out a global customer service center in
Manila, BuzzFeed News has confirmed. This new office - which the company
calls
> a "Center of Excellence" - will house "a team of customer support
representatives and several people managers," who will service several
different markets
> globally, according to job listings the company has posted.
> The Manila office is one of eight new or newly announced centers around
the world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad,
India;
> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>
> As you can see two of the 8 new centres mentioned are in the US and one is
in Ireland, of course it would make sense that the centre in India and China
may mostly be used to service the market there.
>
> It again all goes back to making these generalized statements. I am in the
retail business and sell top brand name outdoor gear from companies like
North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german
company which has been making backpacks since the 1890's, binocular and
rifle scopes from Vortex and Leupold etc. A lot of the products are
manufactured in China, Vietnam, the Philippines or eastern European
countries and as long as the factories used have top quality equipment and
the staff is trained and the quality control is there it is no problem at
all and these products are just as good as they would be were they made in
the US or Canada. I always think of one story of a small canadian company
who at the time prided themselves for manufacturing all their backpacks and
clothing in Vancouver. Of course the fabrics they used were from the big
fabric mills wherever and when I did a tour of their facility in Vancouver
one of my employees who was there as well told me afterwards that out of the
60 or 80 people that worked their sewing, glueing and doing whatever almost
all were women and maybe 3 or 4 were caucasians, the rest were all chinese
immigrants. 
>
> Regards,
> Sieghard
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
> Sent: Tuesday, April 04, 2017 11:30 AM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sure.
>
>
>
https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-
handled-in-the-philippines/
>
>
http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-suppor
t-center-in-manila-phi
>
> On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
>> I could not find out anything as to where Uber customer service centres
or call centres might be located by doing a Google search. Shaf, maybe 

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

Hello,
I have always contacted uber support directly through the app.
I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
Personally, they are all the same with different titles lol stating I was
denied a ride.
Always, always always always have I been contacted by an american person
from CA.
They have always been super polite, and have refunded my account with any
charges that have been applied.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Tuesday, April 04, 2017 1:27 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

I could not find out anything as to where Uber customer service centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.

I would, however, be curious as to what number people called if people have
called. I did find an article which outlined various ways to contact Uber
and that article stated clearly that there is no such thing as an actual
customer service number which let's you speak with a live customer service
agent. They mentioned a hot line for critical incidents and emergencies, but
all other help apparently needs to be requested via the website or the app.
Apparently at one point Uber had the email supp...@uber.com where one could
send an email with a question or concern, but it says in the article that as
of December 2016 (a few months ago) this email is no longer valid and
generates an auto response saying so. The article also said that there at
one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:

http://www.idrivewithuber.com/help/contact-uber-support/

I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:

From: Uber Support [mailto:supp...@uber.com]
Sent: Tuesday, April 4, 2017 10:23 AM
To: Sieghard Weitzel 
Subject: Request not received: Guide dogs


Hi there,
We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by
tapping "Help" in the Uber app or by visiting help.uber.com from a web
browser. There you'll find answers to frequently asked questions and have
the option to submit a support request.
We look forward to chatting with you soon!
- Team Uber
---
Need help accessing your account? Visit t.uber.com/contact-form
This email is a service from Uber.
[N4GQ9M-EKG3]

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Tuesday, April 4, 2017 8:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.

Re: downcast being unstable after updating to ios 10.3

[Jessica |M]

I didn't know you could see popular podcasts in your current country 
with Downcast.  Where would one go to find that feature|?  |I must 
always have somehow just overlooked it.


At 06:38 AM 4/1/2017, you wrote:
Yeah I really hope the app will be updated. I like it a lot since 
you can see all the popular podcast in your local country as well as 
others so often find new podcasts that way. I have not seen that in 
overcast for example.

I dont like downcast on the mac but i really do on ios.
Greetings, Anouk,
On 31 Mar 2017, at 23:19, Brian Fischler 
<brianfisch...@me.com> wrote:


The problem is Downcast has not had an update since prior to iOS 10 
being released. It is looking like the developer jumped ship on 
this app which really bums me out as Downcast has been my favorite 
podcast app for years. Guess I will not be updating to iOS 10.3 any 
time soon between this issue and the 3D Touch issue.
On Mar 31, 2017, at 5:14 PM, Wayne Merritt 
<wcmerr...@gmail.com> wrote:


Hi. I haven't used Downcast a lot this week since updating to 10.3,
and have not experienced this behavior yet. I will have to catch up on
podcasts this weekend and see if it occurs. Is this when listening to
podcasts, refreshing, or doing something else in Downcast?

Wayne

On 3/31/17, Feliciano Godoy 
<theblindman...@hotmail.com> wrote:

Hi,
I am experiencing the same issues after updating to iOS 10.3. I 
reported the

bucket to the developer as well as sent a tweet out to them in regards to
the issue.

Regards,
Feliciano
For tech tips and updates, LIKE
www.facebook.com/theblindman12v
Follow
www.twitter.com/theblindman12v

On Mar 31, 2017, at 11:09 AM, Anouk Radix
<radix.an...@gmail.com> 
wrote:


Hi, Downcast has become fairly unstable after updating ios to 10.3 its
unstable when refreshing podcast and when trying to play episodes the app
will just totally crash and i will be returned to the home screen. I was
wondering if others have this problem as well?

Greetings, Anouk,

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Re: Kindle Fire vs. IPhone App

[Mary Otten]

The latest update to the Amazon app on the iPhone supposedly also has a Alexa, 
apparently including the reading of books. Since I'm not all that thrilled with 
the Alexa voice as a book reader, I haven't tried it. I prefer reading books on 
my iPhone, because I like the voice better. And I like the iPhone navigation 
better.
Mary


Sent from my iPhone

> On Apr 4, 2017, at 3:07 PM, Melissa Tucker  wrote:
> 
> The kindle fire reads kindle books better, but their voice program which is 
> called voiceview can sometimes lock up and you have to wait about 30 seconds 
> to continue whatever you are doing.  It can be slower to respond, but I like 
> the newer kindle fires because you can activate alexa and she will read 
> books.  There is a kindle fire group for the blind if you have more questions.
> 
> 
> On Apr 4, 2017, at 5:46 PM, Lynda Ingraham  wrote:
> 
> I would like to hear from anyone that has used both the Kindle app on their 
> Iphone and a Kindle Fire tablet. Do you find purchasing books easier on the 
> Fire? Is it easier to havigate through books? Also, I understand on the Fire, 
> you can enable Alexa skills. Wondering if this is easier on the Fire.
>  
> The app for Alexa is really cumbersome.
>  
> Kindest Regards,
>  
> Lynda
> -- 
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RE: Kindle Fire vs. IPhone App

[Lynda Ingraham]

Thank you very much for the information. Could you please send me the info to 
subscribe to the Kindle group? 

 

Thank you, 

 

Lynda 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Melissa Tucker
Sent: Tuesday, April 04, 2017 6:07 PM
To: viphone@googlegroups.com
Subject: Re: Kindle Fire vs. IPhone App

 

The kindle fire reads kindle books better, but their voice program which is 
called voiceview can sometimes lock up and you have to wait about 30 seconds to 
continue whatever you are doing.  It can be slower to respond, but I like the 
newer kindle fires because you can activate alexa and she will read books.  
There is a kindle fire group for the blind if you have more questions.

 


On Apr 4, 2017, at 5:46 PM, Lynda Ingraham  wrote:

I would like to hear from anyone that has used both the Kindle app on their 
Iphone and a Kindle Fire tablet. Do you find purchasing books easier on the 
Fire? Is it easier to havigate through books? Also, I understand on the Fire, 
you can enable Alexa skills. Wondering if this is easier on the Fire. 

 

The app for Alexa is really cumbersome. 

 

Kindest Regards, 

 

Lynda 

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Re: Kindle Fire vs. IPhone App

[Melissa Tucker]

The kindle fire reads kindle books better, but their voice program which is 
called voiceview can sometimes lock up and you have to wait about 30 seconds to 
continue whatever you are doing.  It can be slower to respond, but I like the 
newer kindle fires because you can activate alexa and she will read books.  
There is a kindle fire group for the blind if you have more questions.


On Apr 4, 2017, at 5:46 PM, Lynda Ingraham  wrote:

I would like to hear from anyone that has used both the Kindle app on their 
Iphone and a Kindle Fire tablet. Do you find purchasing books easier on the 
Fire? Is it easier to havigate through books? Also, I understand on the Fire, 
you can enable Alexa skills. Wondering if this is easier on the Fire.
 
The app for Alexa is really cumbersome.
 
Kindest Regards,
 
Lynda
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Kindle Fire vs. IPhone App

[Lynda Ingraham]

I would like to hear from anyone that has used both the Kindle app on their
Iphone and a Kindle Fire tablet. Do you find purchasing books easier on the
Fire? Is it easier to havigate through books? Also, I understand on the
Fire, you can enable Alexa skills. Wondering if this is easier on the Fire. 

 

The app for Alexa is really cumbersome. 

 

Kindest Regards, 

 

Lynda 

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RE: Uber app experience getting increasingly bad

[Mike Ulrich]

Here's that video, but I guess it's actually not that recent. It's 6 years old! 
Damn, I guess I'm 6 years older too. LOL!
https://youtu.be/F8L2cI8brzQ


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mike Ulrich
Sent: Tuesday, April 04, 2017 5:01 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

Hello, my name is Peggy.
Anyone remember that recent funny commercial, mocking outsourced custrmer 
service?

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Victor Gouveia
Sent: Tuesday, April 04, 2017 4:52 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I think it should be noted that companies may have their headquarters or head 
offices in the United States, but they may outsource their customer service 
telephone calls and assistance to third world countries that pay cents on the 
dollar per hour to their workers instead of the minimum ten dollars per head an 
hour in North America.

So, I think people ought to watch what they say because most large companies 
are outsourcing their customer assistance calls to India, The Philippine 
Islands and Pakistan.

I know for a fact that Microsoft does it, A T & T does it, and a host of other 
companies like Wind Mobile here in Canada.

Victor

-Original Message-
From: Shaf Patel
Sent: Tuesday, April 4, 2017 11:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing 
>> eye
> dog.
>> Every single time, and I mean every single time when I reported the 
>> issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had 
>> not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me 
>> how they are implementing a new system.
>> Now, I don't know about other countries, but I do know that now when 
>> a driver accesses the app, they have to tap ok that they will accept dogs.
> If
>> they don't, they don't drive.
>> IF they tap ok, and they deny you, and you take the time to report it 
>> through the app, and by the way, I used uber tonight and it still is
> working
>> great for me.
>> Anyways, if they see that indeed the driver did accept to take 
>> service animals, the driver is instantly let go, and the rider is 
>> given a $25 credit.
>> I have been complaining so much that I wasn't getting the feed back 
>> about the drivers and what takes place after I reported them.
>> Now, all 3 managers also confirmed that when they credit your account 
>> with the credit, they also will notify you of the drivers outcome.
>> So, please don't tell someone to not report something because you 
>> believe
> it
>> will go to a different country.
>> They are based here in the states, and that is indeed who I talked too.
>> Thanks for reading my book, but had to tell my story.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Shaf Patel
>> Sent: Monday, April 03, 2017 1:46 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience 

RE: Uber app experience getting increasingly bad

[Mike Ulrich]

Hello, my name is Peggy.
Anyone remember that recent funny commercial, mocking outsourced custrmer 
service?

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Victor Gouveia
Sent: Tuesday, April 04, 2017 4:52 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I think it should be noted that companies may have their headquarters or head 
offices in the United States, but they may outsource their customer service 
telephone calls and assistance to third world countries that pay cents on the 
dollar per hour to their workers instead of the minimum ten dollars per head an 
hour in North America.

So, I think people ought to watch what they say because most large companies 
are outsourcing their customer assistance calls to India, The Philippine 
Islands and Pakistan.

I know for a fact that Microsoft does it, A T & T does it, and a host of other 
companies like Wind Mobile here in Canada.

Victor

-Original Message-
From: Shaf Patel
Sent: Tuesday, April 4, 2017 11:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing 
>> eye
> dog.
>> Every single time, and I mean every single time when I reported the 
>> issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had 
>> not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me 
>> how they are implementing a new system.
>> Now, I don't know about other countries, but I do know that now when 
>> a driver accesses the app, they have to tap ok that they will accept dogs.
> If
>> they don't, they don't drive.
>> IF they tap ok, and they deny you, and you take the time to report it 
>> through the app, and by the way, I used uber tonight and it still is
> working
>> great for me.
>> Anyways, if they see that indeed the driver did accept to take 
>> service animals, the driver is instantly let go, and the rider is 
>> given a $25 credit.
>> I have been complaining so much that I wasn't getting the feed back 
>> about the drivers and what takes place after I reported them.
>> Now, all 3 managers also confirmed that when they credit your account 
>> with the credit, they also will notify you of the drivers outcome.
>> So, please don't tell someone to not report something because you 
>> believe
> it
>> will go to a different country.
>> They are based here in the states, and that is indeed who I talked too.
>> Thanks for reading my book, but had to tell my story.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Shaf Patel
>> Sent: Monday, April 03, 2017 1:46 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>>
>> Don't even bother leaving them feedback. Your feedback will be sent 
>> to somebody in India who will give you a canned response and trash 
>> the
> feedback
>> But yes, the app is absolutely sluggish on iOS. There's not even a 
>> way to rate a driver after a trip accessibly unless you're actually 
>> on another trip, then you'll get the popup.
>>
>> I know there are 

Re: Uber app experience getting increasingly bad

[Victor Gouveia]

I think it should be noted that companies may have their headquarters or 
head offices in the United States, but they may outsource their customer 
service telephone calls and assistance to third world countries that pay 
cents on the dollar per hour to their workers instead of the minimum ten 
dollars per head an hour in North America.


So, I think people ought to watch what they say because most large companies 
are outsourcing their customer assistance calls to India, The Philippine 
Islands and Pakistan.


I know for a fact that Microsoft does it, A T & T does it, and a host of 
other companies like Wind Mobile here in Canada.


Victor

-Original Message- 
From: Shaf Patel

Sent: Tuesday, April 4, 2017 11:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:

I think you need to look at their company info my friend.
they are not from third world countries.
and before I really say something here, I think I better just not reply to
anymore of your emails because its quite apparent you have no clue about
UBER and the company itself.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 9:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report
these kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages
are mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have
been lucky. But the majority of people who are denied rides due to
having service animals do you get anything besides a generic response
with Uber, and also Lyft.

"Now, all 3 managers also confirmed that when they credit your account 
with

the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no,
that is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:

This is total nonsense.
Please don't tell the list this information.
over the past 5 months I have been denied from riders to my seeing eye

dog.
Every single time, and I mean every single time when I reported the 
issue,

I

have been contacted by uber support with in 24-48 hours.
None of them had an accent of any kind and have all called me from Cal.
This last time, When I requested to talk directly to a manager, I had not

1,

not 2, but 3 different managers 3 days in a row calling me telling me how
they are implementing a new system.
Now, I don't know about other countries, but I do know that now when a
driver accesses the app, they have to tap ok that they will accept dogs.

If

they don't, they don't drive.
IF they tap ok, and they deny you, and you take the time to report it
through the app, and by the way, I used uber tonight and it still is

working

great for me.
Anyways, if they see that indeed the driver did accept to take service
animals, the driver is instantly let go, and the rider is given a $25
credit.
I have been complaining so much that I wasn't getting the feed back about
the drivers and what takes place after I reported them.
Now, all 3 managers also confirmed that when they credit your account 
with

the credit, they also will notify you of the drivers outcome.
So, please don't tell someone to not report something because you believe

it

will go to a different country.
They are based here in the states, and that is indeed who I talked too.
Thanks for reading my book, but had to tell my story.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
Behalf

Of Shaf Patel
Sent: Monday, April 03, 2017 1:46 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Don't even bother leaving them feedback. Your feedback will be sent to
somebody in India who will give you a canned response and trash the

feedback

But yes, the app is absolutely sluggish on iOS. There's not even a way
to rate a driver after a trip accessibly unless you're actually on
another trip, then you'll get the popup.

I know there are people in their "accessibility" team who are working on
the app, but they are doing an absolutely terrible job with it.


On 4/3/2017 1:31 PM, Kathy Brandt wrote:

Is this happening to anyone else? Today I was getting a blipping sound

and

the menu items were shifting. I couldn't find the contact driver button

for
the longest time. Are used to be able to change my destination for doing 
a
second stop, but now I can't. This is really disappointing when before 
the

app had been stable and easy to use. I went to their website, found where

it

says 

Re: Uber app experience getting increasingly bad

[Shaf Patel]

Look, I really do understand where you're coming from. But when you have
an issue where a driver refuses to take somebody who has a service
animal, you really don't want your issue met with a canned copy/paste
response and a refund of the cancellation fee from somebody in a
completely different country. That complaint needs to be dealt in the
same country where the customer is located, and not with a "sorry for
the trouble, here's a refund" message. What I'm getting at is that you
have to go back and forth with a customer service rep from some other
country before actually having your issue heard.

I've heard from so many people where both Uber and Lyft refuse to take
action against drivers who refuse to drive passengers with service
animals. It's lack of communication and an unwillingness of actually
understanding the issue.

For generic customer service, having anybody respond to your support
request is fine. But not when it becomes a discrimination problem.

Cheers.
F
On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
> OK, fair enough, but while I am not necessarily a big fan of Uber, I also am 
> not necessarily for or against international call centres. After all, just 
> about all large companies nowadays do this and I have had aweful experiences 
> and fantastic experiences just as I have had aweful or fantastic experiences 
> with customer support personal that is or was based in North 
> America. I think how good or not good the end result is depends on the type 
> of personell they hire in these countries, how well they get trained and 
> supervised. Just because a call centre is in the US doesn't mean 90% of the 
> staff may not be immigrants whose english may or may not be the same as that 
> of the staff in the Philippines or wherever. Also, the one link you provided 
> mentions this:
>
> Uber is in the middle of building out a global customer service center in 
> Manila, BuzzFeed News has confirmed. This new office — which the company calls
> a “Center of Excellence” — will house “a team of customer support 
> representatives and several people managers,” who will service several 
> different markets
> globally, according to job listings the company has posted.
> The Manila office is one of eight new or newly announced centers around the 
> world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad, 
> India;
> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>
> As you can see two of the 8 new centres mentioned are in the US and one is in 
> Ireland, of course it would make sense that the centre in India and China may 
> mostly be used to service the market there.
>
> It again all goes back to making these generalized statements. I am in the 
> retail business and sell top brand name outdoor gear from companies like 
> North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german 
> company which has been making backpacks since the 1890's, binocular and rifle 
> scopes from Vortex and Leupold etc. A lot of the products are manufactured in 
> China, Vietnam, the Philippines or eastern European countries and as long as 
> the factories used have top quality equipment and the staff is trained and 
> the quality control is there it is no problem at all and these products are 
> just as good as they would be were they made in the US or Canada. I always 
> think of one story of a small canadian company who at the time prided 
> themselves for manufacturing all their backpacks and clothing in Vancouver. 
> Of course the fabrics they used were from the big fabric mills wherever and 
> when I did a tour of their facility in Vancouver one of my employees who was 
> there as well told me afterwards that out of the 60 or 80 people that worked 
> their sewing, glueing and doing whatever almost all were women and maybe 3 or 
> 4 were caucasians, the rest were all chinese immigrants. 
>
> Regards,
> Sieghard
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Shaf Patel
> Sent: Tuesday, April 04, 2017 11:30 AM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sure.
>
>
> https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-handled-in-the-philippines/
>
> http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-support-center-in-manila-phi
>
> On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
>> I could not find out anything as to where Uber customer service centres or 
>> call centres might be located by doing a Google search. Shaf, maybe you 
>> should for once provide actual information in the form of links instead of 
>> just hinting that something is not factual and saying otherwise.
>>
>> I would, however, be curious as to what number people called if people have 
>> called. I did find an article which outlined various ways to contact Uber 
>> and that article stated clearly that there is no such thing as an actual 
>> 

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

OK, fair enough, but while I am not necessarily a big fan of Uber, I also am 
not necessarily for or against international call centres. After all, just 
about all large companies nowadays do this and I have had aweful experiences 
and fantastic experiences just as I have had aweful or fantastic experiences 
with customer support personal that is or was based in North 
America. I think how good or not good the end result is depends on the type of 
personell they hire in these countries, how well they get trained and 
supervised. Just because a call centre is in the US doesn't mean 90% of the 
staff may not be immigrants whose english may or may not be the same as that of 
the staff in the Philippines or wherever. Also, the one link you provided 
mentions this:

Uber is in the middle of building out a global customer service center in 
Manila, BuzzFeed News has confirmed. This new office — which the company calls
a “Center of Excellence” — will house “a team of customer support 
representatives and several people managers,” who will service several 
different markets
globally, according to job listings the company has posted.
The Manila office is one of eight new or newly announced centers around the 
world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad, India;
Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.

As you can see two of the 8 new centres mentioned are in the US and one is in 
Ireland, of course it would make sense that the centre in India and China may 
mostly be used to service the market there.

It again all goes back to making these generalized statements. I am in the 
retail business and sell top brand name outdoor gear from companies like North 
Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german company 
which has been making backpacks since the 1890's, binocular and rifle scopes 
from Vortex and Leupold etc. A lot of the products are manufactured in China, 
Vietnam, the Philippines or eastern European countries and as long as the 
factories used have top quality equipment and the staff is trained and the 
quality control is there it is no problem at all and these products are just as 
good as they would be were they made in the US or Canada. I always think of one 
story of a small canadian company who at the time prided themselves for 
manufacturing all their backpacks and clothing in Vancouver. Of course the 
fabrics they used were from the big fabric mills wherever and when I did a tour 
of their facility in Vancouver one of my employees who was there as well told 
me afterwards that out of the 60 or 80 people that worked their sewing, glueing 
and doing whatever almost all were women and maybe 3 or 4 were caucasians, the 
rest were all chinese immigrants. 

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Tuesday, April 04, 2017 11:30 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Sure.


https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-handled-in-the-philippines/

http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-support-center-in-manila-phi

On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
>
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app. Apparently 
> at one point Uber had the email supp...@uber.com where one could send an 
> email with a question or concern, but it says in the article that as of 
> December 2016 (a few months ago) this email is no longer valid and generates 
> an auto response saying so. The article also said that there at one point was 
> a live chat feature which is also no longer available. For those interested, 
> here is a link to that article:
>
> http://www.idrivewithuber.com/help/contact-uber-support/
>
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
>
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel 
> 

RE: Please Join Me in Requesting That The New 140-Character Reply Feature, introduced in the Latest Version of the iOS Twitter App, Be Made VoiceOver Accessible

[Sieghard Weitzel]

This was widely announced all over the internet and in many Podcasts. If you 
see the user name when Voiceover is running in the message field and it's 
taking up part of the 140 character limit and sighted users don't see it as 
part of the message field and can use all 140 characters for the message then 
it's a Voiceover issue. Here is one article about this change:

http://www.wired.co.uk/article/twitter-character-limit

Regards,
Sieghard



-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Tuesday, April 04, 2017 11:27 AM
To: viphone@googlegroups.com
Subject: Re: Please Join Me in Requesting That The New 140-Character Reply 
Feature, introduced in the Latest Version of the iOS Twitter App, Be Made 
VoiceOver Accessible

Where is this feature?
When replying to a conversation, I still see the @usernames being filled in the 
edit field.
Struggling to see how this is a VO issue and not a Twitter issue.


On 4/4/2017 1:18 PM, M. Taylor wrote:
> Hello Everyone,
>
> I am cross-posting this to both the V iPhone and Mac Visionaries 
> mailing list.
>
> The following is the new feature, introduced in the latest version of 
> Twitter for iOS:
>
> [BEGIN DESCRIPTION]:
> 6.75.2:
>
> 1.
> A few minor updates to make Twitter an even better place.
>
> 2.
> You can now watch Periscope videos directly from a Moment. 
>
> 3.
> We're changing replies so that you have all 140 characters to express 
> yourself. When you reply to a Tweet, @usernames will not automatically 
> be added to the beginning of the reply, giving you all 140 characters 
> to use in your response. You can see the full list of participant 
> usernames in the conversation by clicking or tapping the prompt above the 
> Tweet.
> [END DESCRIPTION]
>
> In short, the new 140-character Reply feature is not available when 
> VoiceOver is enabled.
>
> Please join me in requesting that the new 140-character Reply feature 
> be made VoiceOver accessible.
>
> The following is a short request that you are free to use in your 
> feedback to Twitter:
>
> [BEGIN REQUEST]
> Subject:
> Request to Make the Latest 140-Character Reply Feature Available to 
> VoiceOver Users
>
> Hello,
>
> Please make the new 140-character reply feature, introduced in version 
> 6.75.2, available to blind and low vision users, via VoiceOver.
>
> Thank you,
> [END REQUEST]
>
> The following is my Tweet on this matter:
> [BEGIN TWEET]:
> Please make the new #iOS @Twitter 140-character Reply feature 
> available to #VoiceOver users. Thank you. @Support [END TWEET]
>
> Post your request in the App Store, as a review, send a tweet to both 
> @support and @Twitter, and Submit a formal request to Twitter via the 
> feedback form located at:
> https://support.twitter.com/forms/feature_report?feature=tweets.
>
> As always, thank you for your support and I'll see you on Twitter at:
> @MarkMarcus.
>
> Mark
>

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Re: Anyway to Export Podcast Episodes from Downcast

[Michael Feir]

Glad we have other options then. I'll keep on with Downcast as long as no
issues stop me but I'll keep an updated exported opml list. It's easy to do
as long as you can get into tools.
On Tue, Apr 4, 2017 at 3:11 PM, Brian Fischler  wrote:

> Yes, the crashing bug is only affecting some people on certain devices but
> considering the word is Downcast is no longer being supported, I am pretty
> sure come iOS 11 it will just stop working, if not great, but I am not
> depending on them as they do not reply to any emails anymore. The developer
> used to be fantastic but maybe he died or something. Who knows.
>
> On Apr 4, 2017, at 2:13 PM, Michael Feir  wrote:
>
> Yes. You can export them using the tools in Downcast. They'll come out as
> an opml list which you can then import into Overcast or other podcast
> clients. I'm still using downcast with no difficulty at all on my iPHONE7
> running iOS 10.3.
> On Tue, Apr 4, 2017 at 1:41 PM, Brian Fischler 
> wrote:
>
> In case anyone else is looking to do this same thing I did discover a way
> to get your podcast episodes out of Downcast. It is a little complicated
> but here goes. Plug your iPhone in to your computer and launch iTunes.
> First in Downcast make sure the episodes you want to export are downloaded
> not streamed to your phone. Go to edit mode and select which podcast
> episodes you want to export. Then click actions the last one is export to
> computer. Do this.
>
> Next in iTunes make sure apps are selected on your iPhone, go to the file
> transfer table and first select iCaster or whatever podcast app you will be
> importing old episodes to. Then interact with the next table and select the
> folder you want finally click the add button. Now go to your podcast app on
> your iPhone, in my case iCaster, go to the import media button and select
> then beginning selecting the individual episodes and where you want them to
> be stored. Like I said a little complicated but at least there is a way to
> get the episodes you want to keep or have not listened to out of Downcast.
> Good luck
> > On Apr 4, 2017, at 12:03 PM, Brian Fischler 
> wrote:
> >
> > Hey all,
> >
> > With Downcast not being updated since August 8, 2016 and with the issues
> some people have reported with iOS 10.3 I have looked in to other podcast
> players and seem to have settled on iCaster which does most of what
> Downcast does and does actually offer a 1.75 playback speed. Anyway, I
> successfully imported all my podcast subscriptions but I have a ton of
> episodes I would like to transfer from Downcast to iCaster. You would think
> there is a way to do this since the episodes are being backup to iCloud,
> but I can not figure out for the life of me how to do this anyone know?
> Also the only downside I have found with iCaster so far is they only offer
> the last 20 episodes to each podcast which sucks. Other than that it seems
> pretty good.
> >
> > --
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> list.
> >
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> if you feel that a member's post is inappropriate, please contact the
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> >
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> caraqu...@caraquinn.com
> >
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> > http://www.mail-archive.com/viphone@googlegroups.com/
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>
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> For more 

Re: Anyway to Export Podcast Episodes from Downcast

[Brian Fischler]

Yes, the crashing bug is only affecting some people on certain devices but 
considering the word is Downcast is no longer being supported, I am pretty sure 
come iOS 11 it will just stop working, if not great, but I am not depending on 
them as they do not reply to any emails anymore. The developer used to be 
fantastic but maybe he died or something. Who knows.
> On Apr 4, 2017, at 2:13 PM, Michael Feir  wrote:
> 
> Yes. You can export them using the tools in Downcast. They'll come out as an 
> opml list which you can then import into Overcast or other podcast clients. 
> I'm still using downcast with no difficulty at all on my iPHONE7 running iOS 
> 10.3. 
> On Tue, Apr 4, 2017 at 1:41 PM, Brian Fischler  > wrote:
> In case anyone else is looking to do this same thing I did discover a way to 
> get your podcast episodes out of Downcast. It is a little complicated but 
> here goes. Plug your iPhone in to your computer and launch iTunes. First in 
> Downcast make sure the episodes you want to export are downloaded not 
> streamed to your phone. Go to edit mode and select which podcast episodes you 
> want to export. Then click actions the last one is export to computer. Do 
> this.
> 
> Next in iTunes make sure apps are selected on your iPhone, go to the file 
> transfer table and first select iCaster or whatever podcast app you will be 
> importing old episodes to. Then interact with the next table and select the 
> folder you want finally click the add button. Now go to your podcast app on 
> your iPhone, in my case iCaster, go to the import media button and select 
> then beginning selecting the individual episodes and where you want them to 
> be stored. Like I said a little complicated but at least there is a way to 
> get the episodes you want to keep or have not listened to out of Downcast. 
> Good luck
> > On Apr 4, 2017, at 12:03 PM, Brian Fischler  > > wrote:
> >
> > Hey all,
> >
> > With Downcast not being updated since August 8, 2016 and with the issues 
> > some people have reported with iOS 10.3 I have looked in to other podcast 
> > players and seem to have settled on iCaster which does most of what 
> > Downcast does and does actually offer a 1.75 playback speed. Anyway, I 
> > successfully imported all my podcast subscriptions but I have a ton of 
> > episodes I would like to transfer from Downcast to iCaster. You would think 
> > there is a way to do this since the episodes are being backup to iCloud, 
> > but I can not figure out for the life of me how to do this anyone know? 
> > Also the only downside I have found with iCaster so far is they only offer 
> > the last 20 episodes to each podcast which sucks. Other than that it seems 
> > pretty good.
> >
> > --
> > The following information is important for all members of the V iPhone list.
> >
> > If you have any questions or concerns about the running of this list, or if 
> > you feel that a member's post is inappropriate, please contact the owners 
> > or moderators directly rather than posting on the list itself.
> >
> > Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
> > mk...@ucla.edu .  Your list owner is Cara Quinn - 
> > you can reach Cara at caraqu...@caraquinn.com 
> > 
> >
> > The archives for this list can be searched at:
> > http://www.mail-archive.com/viphone@googlegroups.com/ 
> > 
> > ---
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> > .
> > For more options, visit https://groups.google.com/d/optout 
> > .
> 
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> can reach Cara at caraqu...@caraquinn.com 
> 
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> 
> ---
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RE: Bluetooth Keyboard repeating letters

[Tony]

The Bluetooth keyboard I use on my desktop computer does this when the 
batteries are getting low.

Tony


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
MamaPeach
Sent: Tuesday, April 04, 2017 12:29 PM
To: viphone@googlegroups.com
Subject: Re: Bluetooth Keyboard repeating letters

It may also depend on the version of IOS you are running. After making sure 
that setting in accessibility is turned off, I haven't had anymore problems 
with it. I am running IOS 10.2.1.

-Original Message-
From: pegkan...@gmail.com
Sent: Tuesday, April 04, 2017 12:08 PM
To: viphone@googlegroups.com
Subject: Re: Bluetooth Keyboard repeating letters


Hi,
Unfortunately the suggestion that you have made about turning off the repeat 
repeat keys does not correct this problem.
I have contacted Apple several times, and they have not changed this 
situation or been able to fix it rather
The only thing that seems to work, is to turn off the phone and then turn it 
back on when trying to use a keyboard. And sometimes this does not work 
either.
Fondly,
Peggy

Peggy Sent from my IPhone.


> On Apr 4, 2017, at 11:45 AM, Louise Johnson  wrote:
>
> Hi thanks for the steps I had it on also and didn't know that . I will 
> have to type later today on the keyboard as I am using my computer now.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
> Of MamaPeach
> Sent: April 4, 2017 4:21 AM
> To: viphone@googlegroups.com
> Subject: Re: Bluetooth Keyboard repeating letters
>
> Try going to Settings, then to General, then to accessibility, then to 
> Keyboard. If you look under the header HARDWARE KEYBOARDS, there is 
> something that says Key Repeat. Make sure this is set to off and see if 
> that helps.
>
> -Original Message-
> From: Terri Stimmel
> Sent: Tuesday, April 04, 2017 1:27 AM
> To: viphone@googlegroups.com
> Subject: Bluetooth Keyboard repeating letters
>
> Hello once more,
>
>
> I have talked about this issue before. But I wanted to find out if the 
> problem still existed for anyone, or if it is just happening to me.
>
>
> I am using a 5S. I have a Boxwave Buddy keyboard. When I mention the 
> problem I am having, I am not talking about the known bug that can happen, 
> that can be fixed by turning off voiceover, then turning it back on again.
>
> Although, it would be great if that bug was fixed! I haven't updated to 
> the latest update yet. So maybe that has finally been fixed.
>
>
> Anyway, whenever I am typing on my keyboard, sometimes it will add a 
> letter to a word, 2 or 3 more times than I need it too. This is highly 
> anoying, as you can probably imagine. I have to listen for the errors, or 
> realize the phone is letting me know that a word has been mis-spelled.
>
> Sometimes, while writing a text, or posting on Facebook, it may only 
> happen once. Other times when writing out something, it happens way too 
> much!
>
>
> The keyboard is used.
>
> However, it was given to me by a friend who takes great care of her stuff. 
> The keys don't seem too sensative. Actually, at first it was difficult to 
> press the numbers. But this has improved.
>
>
> Does anyone else deal with this?
>
> If so, do you have any reccomendations as to how to deal with the issue?
>
>
> Any thoughts, or suggestions, would be grately appreciated.
>
>
> Thank you,
>
>
> Terri
>
> --
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> list.
>
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>
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>
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> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
> 

Re: Uber app experience getting increasingly bad

[Shaf Patel]

Sure.


https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-handled-in-the-philippines/

http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-support-center-in-manila-phi

On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
>
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app. Apparently 
> at one point Uber had the email supp...@uber.com where one could send an 
> email with a question or concern, but it says in the article that as of 
> December 2016 (a few months ago) this email is no longer valid and generates 
> an auto response saying so. The article also said that there at one point was 
> a live chat feature which is also no longer available. For those interested, 
> here is a link to that article:
>
> http://www.idrivewithuber.com/help/contact-uber-support/
>
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
>
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel 
> Subject: Request not received: Guide dogs
>
> 
> Hi there,
> We're sorry. You’ve contacted an address that does not accept incoming email. 
> We’re not monitoring questions through this email address and this request 
> has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by 
> tapping “Help” in the Uber app or by visiting help.uber.com from a web 
> browser. There you’ll find answers to frequently asked questions and have the 
> option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form
> This email is a service from Uber.
> [N4GQ9M-EKG3]
>
> Regards,
> Sieghard
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Shaf Patel
> Sent: Tuesday, April 4, 2017 8:08 AM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> LOL OK.
>
> Ask your friend Google where their customer services are located.
>
> I'm waiting.
>
>
> On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
>> I think you need to look at their company info my friend.
>> they are not from third world countries.
>> and before I really say something here, I think I better just not 
>> reply to anymore of your emails because its quite apparent you have no 
>> clue about UBER and the company itself.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Shaf Patel
>> Sent: Monday, April 03, 2017 9:03 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>>
>> Uber drivers also deny guide dogs. Do your research.
>>
>> Lyft also have a phone number on their website where you can report 
>> these kinds of issues, htlp.uber.com is where you need to go.
>>
>>
>> The people who work at Uber customer support responding to your 
>> messages are mostly from third world countries, not America.
>>
>> Not sure how you managed to get 3 managers to call you, you must have 
>> been lucky. But the majority of people who are denied rides due to 
>> having service animals do you get anything besides a generic response 
>> with Uber, and also Lyft.
>>
>> "Now, all 3 managers also confirmed that when they credit your account 
>> with the credit, they also will notify you of the drivers outcome."
>>
>> This goes against their privacy policy, according to an agent. So no, 
>> that is not factual.
>>
>>
>>
>> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>>> This is total nonsense.
>>> Please don't tell the list this information.
>>> over the past 5 months I have been denied from riders to my seeing 
>>> eye
>> dog.
>>> Every single time, and I mean every single time when I reported the 
>>> issue,
>> I
>>> have been contacted by uber support with in 24-48 hours.
>>> None of them had an accent of any kind and have all called me from Cal.
>>> This last time, When I requested to talk directly to a 

Re: Please Join Me in Requesting That The New 140-Character Reply Feature, introduced in the Latest Version of the iOS Twitter App, Be Made VoiceOver Accessible

[Shaf Patel]

Where is this feature?
When replying to a conversation, I still see the @usernames being filled
in the edit field.
Struggling to see how this is a VO issue and not a Twitter issue.


On 4/4/2017 1:18 PM, M. Taylor wrote:
> Hello Everyone,
>
> I am cross-posting this to both the V iPhone and Mac Visionaries mailing
> list.
>
> The following is the new feature, introduced in the latest version of
> Twitter for iOS:
>
> [BEGIN DESCRIPTION]:
> 6.75.2:
>
> 1.
> A few minor updates to make Twitter an even better place.
>
> 2.
> You can now watch Periscope videos directly from a Moment. 
>
> 3.
> We're changing replies so that you have all 140 characters to express
> yourself. When you reply to a Tweet, @usernames will not automatically be
> added to the beginning of the reply, giving you all 140 characters to use in
> your response. You can see the full list of participant usernames in the
> conversation by clicking or tapping the prompt above the Tweet.
> [END DESCRIPTION]
>
> In short, the new 140-character Reply feature is not available when
> VoiceOver is enabled.
>
> Please join me in requesting that the new 140-character Reply feature be
> made VoiceOver accessible.  
>
> The following is a short request that you are free to use in your feedback
> to Twitter:
>
> [BEGIN REQUEST]
> Subject:
> Request to Make the Latest 140-Character Reply Feature Available to
> VoiceOver Users
>
> Hello,  
>
> Please make the new 140-character reply feature, introduced in version
> 6.75.2, available to blind and low vision users, via VoiceOver.
>
> Thank you,
> [END REQUEST]
>
> The following is my Tweet on this matter:
> [BEGIN TWEET]:
> Please make the new #iOS @Twitter 140-character Reply feature available to
> #VoiceOver users. Thank you. @Support
> [END TWEET]
>
> Post your request in the App Store, as a review, send a tweet to both
> @support and @Twitter, and 
> Submit a formal request to Twitter via the feedback form located at:
> https://support.twitter.com/forms/feature_report?feature=tweets.
>
> As always, thank you for your support and I'll see you on Twitter at:
> @MarkMarcus.
>
> Mark
>

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Re: Anyway to Export Podcast Episodes from Downcast

[Michael Feir]

Yes. You can export them using the tools in Downcast. They'll come out as
an opml list which you can then import into Overcast or other podcast
clients. I'm still using downcast with no difficulty at all on my iPHONE7
running iOS 10.3.
On Tue, Apr 4, 2017 at 1:41 PM, Brian Fischler  wrote:

> In case anyone else is looking to do this same thing I did discover a way
> to get your podcast episodes out of Downcast. It is a little complicated
> but here goes. Plug your iPhone in to your computer and launch iTunes.
> First in Downcast make sure the episodes you want to export are downloaded
> not streamed to your phone. Go to edit mode and select which podcast
> episodes you want to export. Then click actions the last one is export to
> computer. Do this.
>
> Next in iTunes make sure apps are selected on your iPhone, go to the file
> transfer table and first select iCaster or whatever podcast app you will be
> importing old episodes to. Then interact with the next table and select the
> folder you want finally click the add button. Now go to your podcast app on
> your iPhone, in my case iCaster, go to the import media button and select
> then beginning selecting the individual episodes and where you want them to
> be stored. Like I said a little complicated but at least there is a way to
> get the episodes you want to keep or have not listened to out of Downcast.
> Good luck
> > On Apr 4, 2017, at 12:03 PM, Brian Fischler 
> wrote:
> >
> > Hey all,
> >
> > With Downcast not being updated since August 8, 2016 and with the issues
> some people have reported with iOS 10.3 I have looked in to other podcast
> players and seem to have settled on iCaster which does most of what
> Downcast does and does actually offer a 1.75 playback speed. Anyway, I
> successfully imported all my podcast subscriptions but I have a ton of
> episodes I would like to transfer from Downcast to iCaster. You would think
> there is a way to do this since the episodes are being backup to iCloud,
> but I can not figure out for the life of me how to do this anyone know?
> Also the only downside I have found with iCaster so far is they only offer
> the last 20 episodes to each podcast which sucks. Other than that it seems
> pretty good.
> >
> > --
> > The following information is important for all members of the V iPhone
> list.
> >
> > If you have any questions or concerns about the running of this list, or
> if you feel that a member's post is inappropriate, please contact the
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> >
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> > ---
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-- 
Michael Feir
Twitter: mfeir
Skype: michael-feir
Check out my blog at:
http://www.michaelfeir.blogspot.ca


Currently writing Personal Power: The iOS Edition
Regular presenter on Kelly And Company
Learn about iOS, audio dramas, podcasts and accessible games
Thursdays at 4:15 PM Eastern
Www.ami.ca/kellyco

Creator of Journeys of the Mind lectures
2015
http://michaelfeir.blogspot.ca/2015/01/journeys-of-mind-play-is-where.html?m=0

Volunteer at New Horizons Peel Multicultural Centre
www.peelmc.ca
2014

Disability advocate
Meadowvale Community Christian Reformed Church
www.meadowvalecrc.ca
2013--2014

Volunteer at The Dam
http://www.thedam.org
2011-2013
Author of 

Re: Anyway to Export Podcast Episodes from Downcast

[Brian Fischler]

In case anyone else is looking to do this same thing I did discover a way to 
get your podcast episodes out of Downcast. It is a little complicated but here 
goes. Plug your iPhone in to your computer and launch iTunes. First in Downcast 
make sure the episodes you want to export are downloaded not streamed to your 
phone. Go to edit mode and select which podcast episodes you want to export. 
Then click actions the last one is export to computer. Do this. 

Next in iTunes make sure apps are selected on your iPhone, go to the file 
transfer table and first select iCaster or whatever podcast app you will be 
importing old episodes to. Then interact with the next table and select the 
folder you want finally click the add button. Now go to your podcast app on 
your iPhone, in my case iCaster, go to the import media button and select then 
beginning selecting the individual episodes and where you want them to be 
stored. Like I said a little complicated but at least there is a way to get the 
episodes you want to keep or have not listened to out of Downcast. Good luck 
> On Apr 4, 2017, at 12:03 PM, Brian Fischler  wrote:
> 
> Hey all, 
> 
> With Downcast not being updated since August 8, 2016 and with the issues some 
> people have reported with iOS 10.3 I have looked in to other podcast players 
> and seem to have settled on iCaster which does most of what Downcast does and 
> does actually offer a 1.75 playback speed. Anyway, I successfully imported 
> all my podcast subscriptions but I have a ton of episodes I would like to 
> transfer from Downcast to iCaster. You would think there is a way to do this 
> since the episodes are being backup to iCloud, but I can not figure out for 
> the life of me how to do this anyone know? Also the only downside I have 
> found with iCaster so far is they only offer the last 20 episodes to each 
> podcast which sucks. Other than that it seems pretty good.
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> --- 
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Re: Bluetooth Keyboard repeating letters

[pegkane52]

Hi,
I am running the latest version, have not checked lately but have done all of 
what you have suggested and the last time I checked, it was still occurring.
Fondly,
Peggy

Peggy Sent from my IPhone.


> On Apr 4, 2017, at 1:29 PM, MamaPeach  wrote:
> 
> It may also depend on the version of IOS you are running. After making sure 
> that setting in accessibility is turned off, I haven't had anymore problems 
> with it. I am running IOS 10.2.1.
> 
> -Original Message- From: pegkan...@gmail.com
> Sent: Tuesday, April 04, 2017 12:08 PM
> To: viphone@googlegroups.com
> Subject: Re: Bluetooth Keyboard repeating letters
> 
> 
> Hi,
> Unfortunately the suggestion that you have made about turning off the repeat 
> repeat keys does not correct this problem.
> I have contacted Apple several times, and they have not changed this 
> situation or been able to fix it rather
> The only thing that seems to work, is to turn off the phone and then turn it 
> back on when trying to use a keyboard. And sometimes this does not work 
> either.
> Fondly,
> Peggy
> 
> Peggy Sent from my IPhone.
> 
> 
>> On Apr 4, 2017, at 11:45 AM, Louise Johnson  wrote:
>> 
>> Hi thanks for the steps I had it on also and didn't know that . I will have 
>> to type later today on the keyboard as I am using my computer now.
>> 
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of MamaPeach
>> Sent: April 4, 2017 4:21 AM
>> To: viphone@googlegroups.com
>> Subject: Re: Bluetooth Keyboard repeating letters
>> 
>> Try going to Settings, then to General, then to accessibility, then to 
>> Keyboard. If you look under the header HARDWARE KEYBOARDS, there is 
>> something that says Key Repeat. Make sure this is set to off and see if that 
>> helps.
>> 
>> -Original Message-
>> From: Terri Stimmel
>> Sent: Tuesday, April 04, 2017 1:27 AM
>> To: viphone@googlegroups.com
>> Subject: Bluetooth Keyboard repeating letters
>> 
>> Hello once more,
>> 
>> 
>> I have talked about this issue before. But I wanted to find out if the 
>> problem still existed for anyone, or if it is just happening to me.
>> 
>> 
>> I am using a 5S. I have a Boxwave Buddy keyboard. When I mention the problem 
>> I am having, I am not talking about the known bug that can happen, that can 
>> be fixed by turning off voiceover, then turning it back on again.
>> 
>> Although, it would be great if that bug was fixed! I haven't updated to the 
>> latest update yet. So maybe that has finally been fixed.
>> 
>> 
>> Anyway, whenever I am typing on my keyboard, sometimes it will add a letter 
>> to a word, 2 or 3 more times than I need it too. This is highly anoying, as 
>> you can probably imagine. I have to listen for the errors, or realize the 
>> phone is letting me know that a word has been mis-spelled.
>> 
>> Sometimes, while writing a text, or posting on Facebook, it may only happen 
>> once. Other times when writing out something, it happens way too much!
>> 
>> 
>> The keyboard is used.
>> 
>> However, it was given to me by a friend who takes great care of her stuff. 
>> The keys don't seem too sensative. Actually, at first it was difficult to 
>> press the numbers. But this has improved.
>> 
>> 
>> Does anyone else deal with this?
>> 
>> If so, do you have any reccomendations as to how to deal with the issue?
>> 
>> 
>> Any thoughts, or suggestions, would be grately appreciated.
>> 
>> 
>> Thank you,
>> 
>> 
>> Terri
>> 
>> --
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>> 
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>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
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>> caraqu...@caraquinn.com
>> 
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>> http://www.mail-archive.com/viphone@googlegroups.com/
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>> 
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>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at: 
>> mk...@ucla.edu.  Your list owner is Cara 

Re: Bluetooth Keyboard repeating letters

[MamaPeach]

It may also depend on the version of IOS you are running. After making sure 
that setting in accessibility is turned off, I haven't had anymore problems 
with it. I am running IOS 10.2.1.


-Original Message- 
From: pegkan...@gmail.com

Sent: Tuesday, April 04, 2017 12:08 PM
To: viphone@googlegroups.com
Subject: Re: Bluetooth Keyboard repeating letters


Hi,
Unfortunately the suggestion that you have made about turning off the repeat 
repeat keys does not correct this problem.
I have contacted Apple several times, and they have not changed this 
situation or been able to fix it rather
The only thing that seems to work, is to turn off the phone and then turn it 
back on when trying to use a keyboard. And sometimes this does not work 
either.

Fondly,
Peggy

Peggy Sent from my IPhone.



On Apr 4, 2017, at 11:45 AM, Louise Johnson  wrote:

Hi thanks for the steps I had it on also and didn't know that . I will 
have to type later today on the keyboard as I am using my computer now.


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of MamaPeach

Sent: April 4, 2017 4:21 AM
To: viphone@googlegroups.com
Subject: Re: Bluetooth Keyboard repeating letters

Try going to Settings, then to General, then to accessibility, then to 
Keyboard. If you look under the header HARDWARE KEYBOARDS, there is 
something that says Key Repeat. Make sure this is set to off and see if 
that helps.


-Original Message-
From: Terri Stimmel
Sent: Tuesday, April 04, 2017 1:27 AM
To: viphone@googlegroups.com
Subject: Bluetooth Keyboard repeating letters

Hello once more,


I have talked about this issue before. But I wanted to find out if the 
problem still existed for anyone, or if it is just happening to me.



I am using a 5S. I have a Boxwave Buddy keyboard. When I mention the 
problem I am having, I am not talking about the known bug that can happen, 
that can be fixed by turning off voiceover, then turning it back on again.


Although, it would be great if that bug was fixed! I haven't updated to 
the latest update yet. So maybe that has finally been fixed.



Anyway, whenever I am typing on my keyboard, sometimes it will add a 
letter to a word, 2 or 3 more times than I need it too. This is highly 
anoying, as you can probably imagine. I have to listen for the errors, or 
realize the phone is letting me know that a word has been mis-spelled.


Sometimes, while writing a text, or posting on Facebook, it may only 
happen once. Other times when writing out something, it happens way too 
much!



The keyboard is used.

However, it was given to me by a friend who takes great care of her stuff. 
The keys don't seem too sensative. Actually, at first it was difficult to 
press the numbers. But this has improved.



Does anyone else deal with this?

If so, do you have any reccomendations as to how to deal with the issue?


Any thoughts, or suggestions, would be grately appreciated.


Thank you,


Terri

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The following information is 

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

I could not find out anything as to where Uber customer service centres or call 
centres might be located by doing a Google search. Shaf, maybe you should for 
once provide actual information in the form of links instead of just hinting 
that something is not factual and saying otherwise.

I would, however, be curious as to what number people called if people have 
called. I did find an article which outlined various ways to contact Uber and 
that article stated clearly that there is no such thing as an actual customer 
service number which let's you speak with a live customer service agent. They 
mentioned a hot line for critical incidents and emergencies, but all other help 
apparently needs to be requested via the website or the app. Apparently at one 
point Uber had the email supp...@uber.com where one could send an email with a 
question or concern, but it says in the article that as of December 2016 (a few 
months ago) this email is no longer valid and generates an auto response saying 
so. The article also said that there at one point was a live chat feature which 
is also no longer available. For those interested, here is a link to that 
article:

http://www.idrivewithuber.com/help/contact-uber-support/

I did just for the fun of it send an email to supp...@uber.com, just put 
subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
driver can't refuse me because I have a guide dog. Here is what came back, 
exactly what the article said would happen:

From: Uber Support [mailto:supp...@uber.com]
Sent: Tuesday, April 4, 2017 10:23 AM
To: Sieghard Weitzel 
Subject: Request not received: Guide dogs


Hi there,
We're sorry. You’ve contacted an address that does not accept incoming email. 
We’re not monitoring questions through this email address and this request has 
not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by 
tapping “Help” in the Uber app or by visiting help.uber.com from a web browser. 
There you’ll find answers to frequently asked questions and have the option to 
submit a support request.
We look forward to chatting with you soon!
- Team Uber
---
Need help accessing your account? Visit t.uber.com/contact-form
This email is a service from Uber.
[N4GQ9M-EKG3]

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Tuesday, April 4, 2017 8:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing 
>> eye
> dog.
>> Every single time, and I mean every single time when I reported the 
>> issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had 
>> not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me 
>> how they are implementing a new system.
>> Now, I don't know about other countries, but I do know that now when 
>> a driver accesses the app, they have to tap ok that they will accept dogs.
> If
>> they don't, they don't drive.
>> IF they tap ok, and they deny you, and you take the time to report it 
>> through 

Please Join Me in Requesting That The New 140-Character Reply Feature, introduced in the Latest Version of the iOS Twitter App, Be Made VoiceOver Accessible

[M. Taylor]

Hello Everyone,

I am cross-posting this to both the V iPhone and Mac Visionaries mailing
list.

The following is the new feature, introduced in the latest version of
Twitter for iOS:

[BEGIN DESCRIPTION]:
6.75.2:

1.
A few minor updates to make Twitter an even better place.

2.
You can now watch Periscope videos directly from a Moment. 

3.
We're changing replies so that you have all 140 characters to express
yourself. When you reply to a Tweet, @usernames will not automatically be
added to the beginning of the reply, giving you all 140 characters to use in
your response. You can see the full list of participant usernames in the
conversation by clicking or tapping the prompt above the Tweet.
[END DESCRIPTION]

In short, the new 140-character Reply feature is not available when
VoiceOver is enabled.

Please join me in requesting that the new 140-character Reply feature be
made VoiceOver accessible.  

The following is a short request that you are free to use in your feedback
to Twitter:

[BEGIN REQUEST]
Subject:
Request to Make the Latest 140-Character Reply Feature Available to
VoiceOver Users

Hello,  

Please make the new 140-character reply feature, introduced in version
6.75.2, available to blind and low vision users, via VoiceOver.

Thank you,
[END REQUEST]

The following is my Tweet on this matter:
[BEGIN TWEET]:
Please make the new #iOS @Twitter 140-character Reply feature available to
#VoiceOver users. Thank you. @Support
[END TWEET]

Post your request in the App Store, as a review, send a tweet to both
@support and @Twitter, and 
Submit a formal request to Twitter via the feedback form located at:
https://support.twitter.com/forms/feature_report?feature=tweets.

As always, thank you for your support and I'll see you on Twitter at:
@MarkMarcus.

Mark

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Re: Bluetooth Keyboard repeating letters

[pegkane52]

Hi,
Unfortunately the suggestion that you have made about turning off the repeat 
repeat keys does not correct this problem.
I have contacted Apple several times, and they have not changed this situation 
or been able to fix it rather
The only thing that seems to work, is to turn off the phone and then turn it 
back on when trying to use a keyboard. And sometimes this does not work either.
Fondly,
Peggy

Peggy Sent from my IPhone.


> On Apr 4, 2017, at 11:45 AM, Louise Johnson  wrote:
> 
> Hi thanks for the steps I had it on also and didn't know that . I will have 
> to type later today on the keyboard as I am using my computer now. 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> MamaPeach
> Sent: April 4, 2017 4:21 AM
> To: viphone@googlegroups.com
> Subject: Re: Bluetooth Keyboard repeating letters
> 
> Try going to Settings, then to General, then to accessibility, then to 
> Keyboard. If you look under the header HARDWARE KEYBOARDS, there is something 
> that says Key Repeat. Make sure this is set to off and see if that helps.
> 
> -Original Message-
> From: Terri Stimmel
> Sent: Tuesday, April 04, 2017 1:27 AM
> To: viphone@googlegroups.com
> Subject: Bluetooth Keyboard repeating letters
> 
> Hello once more,
> 
> 
> I have talked about this issue before. But I wanted to find out if the 
> problem still existed for anyone, or if it is just happening to me.
> 
> 
> I am using a 5S. I have a Boxwave Buddy keyboard. When I mention the problem 
> I am having, I am not talking about the known bug that can happen, that can 
> be fixed by turning off voiceover, then turning it back on again.
> 
> Although, it would be great if that bug was fixed! I haven't updated to the 
> latest update yet. So maybe that has finally been fixed.
> 
> 
> Anyway, whenever I am typing on my keyboard, sometimes it will add a letter 
> to a word, 2 or 3 more times than I need it too. This is highly anoying, as 
> you can probably imagine. I have to listen for the errors, or realize the 
> phone is letting me know that a word has been mis-spelled.
> 
> Sometimes, while writing a text, or posting on Facebook, it may only happen 
> once. Other times when writing out something, it happens way too much!
> 
> 
> The keyboard is used.
> 
> However, it was given to me by a friend who takes great care of her stuff. 
> The keys don't seem too sensative. Actually, at first it was difficult to 
> press the numbers. But this has improved.
> 
> 
> Does anyone else deal with this?
> 
> If so, do you have any reccomendations as to how to deal with the issue?
> 
> 
> Any thoughts, or suggestions, would be grately appreciated.
> 
> 
> Thank you,
> 
> 
> Terri
> 
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Anyway to Export Podcast Episodes from Downcast

[Brian Fischler]

Hey all, 

With Downcast not being updated since August 8, 2016 and with the issues some 
people have reported with iOS 10.3 I have looked in to other podcast players 
and seem to have settled on iCaster which does most of what Downcast does and 
does actually offer a 1.75 playback speed. Anyway, I successfully imported all 
my podcast subscriptions but I have a ton of episodes I would like to transfer 
from Downcast to iCaster. You would think there is a way to do this since the 
episodes are being backup to iCloud, but I can not figure out for the life of 
me how to do this anyone know? Also the only downside I have found with iCaster 
so far is they only offer the last 20 episodes to each podcast which sucks. 
Other than that it seems pretty good.

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Re: Bluetooth Keyboard repeating letters

[Jennie Facer]

Hi again Terri,

You can turn VO off and then back on again to make that go away. It doesn't 
completely stop it, but it should at least stop it until you restart your phone 
again. Have a blessed day!

Jenn 

Jenn and Kumi

> On Apr 4, 2017, at 9:00 AM, Terri Stimmel  wrote:
> 
> Hello Mama Peach,
> 
> 
> First of all, thank you for letting me know about this setting. I never 
> even knew such a thing existed!
> 
> 
> I did follow your instructions, and found just what you were referring 
> to. I turned the repeat key option off.
> 
> However, I still seem to be having the issue. I even restarted the phone 
> to see if that might help. Even though I knew it likely wouldn't.
> 
> 
> But I do appreciate the suggestion.
> 
> I wonder if it could somehow just be the keyboard itself? But I don't 
> know enough about this sort of stuff.
> 
> 
> Have a great day!
> 
> 
> Terri
> 
> 
>> On 4/4/2017 6:21 AM, MamaPeach wrote:
>> Try going to Settings, then to General, then to accessibility, then to 
>> Keyboard. If you look under the header HARDWARE KEYBOARDS, there is 
>> something that says Key Repeat. Make sure this is set to off and see 
>> if that helps.
>> 
>> -Original Message- From: Terri Stimmel
>> Sent: Tuesday, April 04, 2017 1:27 AM
>> To: viphone@googlegroups.com
>> Subject: Bluetooth Keyboard repeating letters
>> 
>> Hello once more,
>> 
>> 
>> I have talked about this issue before. But I wanted to find out if the
>> problem still existed for anyone, or if it is just happening to me.
>> 
>> 
>> I am using a 5S. I have a Boxwave Buddy keyboard. When I mention the
>> problem I am having, I am not talking about the known bug that can
>> happen, that can be fixed by turning off voiceover, then turning it back
>> on again.
>> 
>> Although, it would be great if that bug was fixed! I haven't updated to
>> the latest update yet. So maybe that has finally been fixed.
>> 
>> 
>> Anyway, whenever I am typing on my keyboard, sometimes it will add a
>> letter to a word, 2 or 3 more times than I need it too. This is highly
>> anoying, as you can probably imagine. I have to listen for the errors,
>> or realize the phone is letting me know that a word has been mis-spelled.
>> 
>> Sometimes, while writing a text, or posting on Facebook, it may only
>> happen once. Other times when writing out something, it happens way too
>> much!
>> 
>> 
>> The keyboard is used.
>> 
>> However, it was given to me by a friend who takes great care of her
>> stuff. The keys don't seem too sensative. Actually, at first it was
>> difficult to press the numbers. But this has improved.
>> 
>> 
>> Does anyone else deal with this?
>> 
>> If so, do you have any reccomendations as to how to deal with the issue?
>> 
>> 
>> Any thoughts, or suggestions, would be grately appreciated.
>> 
>> 
>> Thank you,
>> 
>> 
>> Terri
>> 
> 
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Re: Curious about iPhones, and Android phones, and if they can do certain things together

[Jennie Facer]

Hi Terri,

I really am not sure I should even reply to this, but I don't think you can use 
the find your friends app between an Android and an iPhone. I do know of many 
apps that can be used with each other like Twitter and Facebook for instance. 
I'm also thinking about Threema the messaging app. So I do know they can work 
together in some areas, but I really don't think it can be used for find your 
friends purpose. Someone else may o a work around. Have a great day! 

Tenn

Jenn and Kumi

> On Apr 4, 2017, at 9:11 AM, Terri Stimmel  wrote:
> 
> Hello everyone,
> 
> 
> Ok first of all, I apologize for the kind of odd, and long subject line 
> there. But I had know idea as to how else to put that.
> 
> 
> I was wondering, can an Android phone, and an iPhone work together with 
> similar Apps?
> 
> I know that the Androids have some games that the iPhones have, and you 
> can play people no matter the type of phone.
> 
> For instance, Dice World.
> 
> 
> But say you wanted to share your location, or have something such as 
> find your friends?
> 
> Is this even possible?
> 
> 
> I would like to be able to have something like this, between a friend of 
> mine who obviously has an android phone, and myself. I doubt it's 
> possible. But I figured it couldn't hurt to ask.
> 
> I realize that if something like this does exist, we would both have to 
> download the App.
> 
> And if it does exist, how accessible might it be for me?
> 
> 
> Thank you,
> 
> 
> Terri
> 
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RE: Bluetooth Keyboard repeating letters

[Louise Johnson]

Hi thanks for the steps I had it on also and didn't know that . I will have to 
type later today on the keyboard as I am using my computer now. 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
MamaPeach
Sent: April 4, 2017 4:21 AM
To: viphone@googlegroups.com
Subject: Re: Bluetooth Keyboard repeating letters

Try going to Settings, then to General, then to accessibility, then to 
Keyboard. If you look under the header HARDWARE KEYBOARDS, there is something 
that says Key Repeat. Make sure this is set to off and see if that helps.

-Original Message-
From: Terri Stimmel
Sent: Tuesday, April 04, 2017 1:27 AM
To: viphone@googlegroups.com
Subject: Bluetooth Keyboard repeating letters

Hello once more,


I have talked about this issue before. But I wanted to find out if the problem 
still existed for anyone, or if it is just happening to me.


I am using a 5S. I have a Boxwave Buddy keyboard. When I mention the problem I 
am having, I am not talking about the known bug that can happen, that can be 
fixed by turning off voiceover, then turning it back on again.

Although, it would be great if that bug was fixed! I haven't updated to the 
latest update yet. So maybe that has finally been fixed.


Anyway, whenever I am typing on my keyboard, sometimes it will add a letter to 
a word, 2 or 3 more times than I need it too. This is highly anoying, as you 
can probably imagine. I have to listen for the errors, or realize the phone is 
letting me know that a word has been mis-spelled.

Sometimes, while writing a text, or posting on Facebook, it may only happen 
once. Other times when writing out something, it happens way too much!


The keyboard is used.

However, it was given to me by a friend who takes great care of her stuff. The 
keys don't seem too sensative. Actually, at first it was difficult to press the 
numbers. But this has improved.


Does anyone else deal with this?

If so, do you have any reccomendations as to how to deal with the issue?


Any thoughts, or suggestions, would be grately appreciated.


Thank you,


Terri

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Re: Stock Trading App

[Kelly Pierce]

E-Trade entered into structured negotiations when blind people
charged the company engaged in systemic disability discrimination when
it failed to code its mobile applications and website in a way
compatible with screen readers and that complies with prevailing Web
accessibility standards. Rather than getting sued and taking the
matter to trial, the company decided to hammer out a settlement
agreement, which is legally binding on the company.  If the company
fails to deliver on its access commitments, the blind customers can
enter into legally binding arbitration to force action.  If you were
to consult my friend Google and ask it to search for the E-Trade ADA
settlement, you will find the full text of the agreement.

Fidelity’s iPhone app can perform basic stock trades, including limit
orders. It can’t do options trades though, even simple trades like
buying puts on a stock position or buying calls in anticipation of a
major corporate event, like the recent news with Staples.

Fidelity, Schwab and E-Trade are the brokers that actually have a
commitment to accessibility of some kind.

Kelly




On 4/3/17, TaraPrakash  wrote:
> Hi Kelly.
> Can you please explain what you mean bye E-Trade has a legally binding
> commitment for app accessibility.
>
> Why 1 be legally bound but others not ?
> I heard fidelity works well but I have no personal experience with that
>
>
>
> Sent from my iPhone
>
>> On Apr 2, 2017, at 12:25 PM, Kelly Pierce  wrote:
>>
>> Have you checked out the apps from Schwab, E-Trade and fidelity?
>> E-Trade has a legally binding commitment for app accessibility. The
>> other two offer trades half the price of E-Trade and have dedicated
>> staff focused on accessibility.
>>
>> Kelly
>>
>>> On 4/2/17, Dan Rathburn  wrote:
>>>
>>> Hello,
>>>
>>> I'm looking for advice on a stock trading app for IOS that would allow
>>> for
>>> the buying and selling of stocks.  If it had a practice account feature,
>>> it
>>>
>>> would be useful.
>>>
>>> Thanks,
>>>
>>> Dan
>>>
>>>
>>> The nice thing about science is that it's true whether you believe in it
>>> or
>>>
>>> not.
>>>
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Curious about iPhones, and Android phones, and if they can do certain things together

[Terri Stimmel]

Hello everyone,


Ok first of all, I apologize for the kind of odd, and long subject line 
there. But I had know idea as to how else to put that.


I was wondering, can an Android phone, and an iPhone work together with 
similar Apps?

I know that the Androids have some games that the iPhones have, and you 
can play people no matter the type of phone.

For instance, Dice World.


But say you wanted to share your location, or have something such as 
find your friends?

Is this even possible?


I would like to be able to have something like this, between a friend of 
mine who obviously has an android phone, and myself. I doubt it's 
possible. But I figured it couldn't hurt to ask.

I realize that if something like this does exist, we would both have to 
download the App.

And if it does exist, how accessible might it be for me?


Thank you,


Terri

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Re: Uber app experience getting increasingly bad

[Shaf Patel]

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not reply to
> anymore of your emails because its quite apparent you have no clue about
> UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your messages
> are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have
> been lucky. But the majority of people who are denied rides due to
> having service animals do you get anything besides a generic response
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account with
> the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no,
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing eye
> dog.
>> Every single time, and I mean every single time when I reported the issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me how
>> they are implementing a new system.
>> Now, I don't know about other countries, but I do know that now when a
>> driver accesses the app, they have to tap ok that they will accept dogs.
> If
>> they don't, they don't drive.
>> IF they tap ok, and they deny you, and you take the time to report it
>> through the app, and by the way, I used uber tonight and it still is
> working
>> great for me.
>> Anyways, if they see that indeed the driver did accept to take service
>> animals, the driver is instantly let go, and the rider is given a $25
>> credit.
>> I have been complaining so much that I wasn't getting the feed back about
>> the drivers and what takes place after I reported them.
>> Now, all 3 managers also confirmed that when they credit your account with
>> the credit, they also will notify you of the drivers outcome.
>> So, please don't tell someone to not report something because you believe
> it
>> will go to a different country.
>> They are based here in the states, and that is indeed who I talked too.
>> Thanks for reading my book, but had to tell my story.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Shaf Patel
>> Sent: Monday, April 03, 2017 1:46 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>>
>> Don't even bother leaving them feedback. Your feedback will be sent to
>> somebody in India who will give you a canned response and trash the
> feedback
>> But yes, the app is absolutely sluggish on iOS. There's not even a way
>> to rate a driver after a trip accessibly unless you're actually on
>> another trip, then you'll get the popup.
>>
>> I know there are people in their "accessibility" team who are working on
>> the app, but they are doing an absolutely terrible job with it.
>>
>>
>> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>>> Is this happening to anyone else? Today I was getting a blipping sound
> and
>> the menu items were shifting. I couldn't find the contact driver button
> for
>> the longest time. Are used to be able to change my destination for doing a
>> second stop, but now I can't. This is really disappointing when before the
>> app had been stable and easy to use. I went to their website, found where
> it
>> says accessibility under the help menu, and left them feedback, would you
>> can do after double tapping more in that menu. I suggest others do the
> same.
>

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The archives 

Re: Bluetooth Keyboard repeating letters

[alia robinson]

if your batteries are low that will happen.
> On Apr 4, 2017, at 11:00 AM, Terri Stimmel  
> wrote:
> 
> Hello Mama Peach,
> 
> 
> First of all, thank you for letting me know about this setting. I never 
> even knew such a thing existed!
> 
> 
> I did follow your instructions, and found just what you were referring 
> to. I turned the repeat key option off.
> 
> However, I still seem to be having the issue. I even restarted the phone 
> to see if that might help. Even though I knew it likely wouldn't.
> 
> 
> But I do appreciate the suggestion.
> 
> I wonder if it could somehow just be the keyboard itself? But I don't 
> know enough about this sort of stuff.
> 

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Re: Bluetooth Keyboard repeating letters

[Terri Stimmel]

Hello Mama Peach,


First of all, thank you for letting me know about this setting. I never 
even knew such a thing existed!


I did follow your instructions, and found just what you were referring 
to. I turned the repeat key option off.

However, I still seem to be having the issue. I even restarted the phone 
to see if that might help. Even though I knew it likely wouldn't.


But I do appreciate the suggestion.

I wonder if it could somehow just be the keyboard itself? But I don't 
know enough about this sort of stuff.


Have a great day!


Terri


On 4/4/2017 6:21 AM, MamaPeach wrote:
> Try going to Settings, then to General, then to accessibility, then to 
> Keyboard. If you look under the header HARDWARE KEYBOARDS, there is 
> something that says Key Repeat. Make sure this is set to off and see 
> if that helps.
>
> -Original Message- From: Terri Stimmel
> Sent: Tuesday, April 04, 2017 1:27 AM
> To: viphone@googlegroups.com
> Subject: Bluetooth Keyboard repeating letters
>
> Hello once more,
>
>
> I have talked about this issue before. But I wanted to find out if the
> problem still existed for anyone, or if it is just happening to me.
>
>
> I am using a 5S. I have a Boxwave Buddy keyboard. When I mention the
> problem I am having, I am not talking about the known bug that can
> happen, that can be fixed by turning off voiceover, then turning it back
> on again.
>
> Although, it would be great if that bug was fixed! I haven't updated to
> the latest update yet. So maybe that has finally been fixed.
>
>
> Anyway, whenever I am typing on my keyboard, sometimes it will add a
> letter to a word, 2 or 3 more times than I need it too. This is highly
> anoying, as you can probably imagine. I have to listen for the errors,
> or realize the phone is letting me know that a word has been mis-spelled.
>
> Sometimes, while writing a text, or posting on Facebook, it may only
> happen once. Other times when writing out something, it happens way too
> much!
>
>
> The keyboard is used.
>
> However, it was given to me by a friend who takes great care of her
> stuff. The keys don't seem too sensative. Actually, at first it was
> difficult to press the numbers. But this has improved.
>
>
> Does anyone else deal with this?
>
> If so, do you have any reccomendations as to how to deal with the issue?
>
>
> Any thoughts, or suggestions, would be grately appreciated.
>
>
> Thank you,
>
>
> Terri
>

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Re: Is IOS 10.3 available for iPhone 5?

[Gerardo Corripio]

Updated my 5S yesterday to iOS10.3.1 and it's working great!


El 04/04/2017 a las 09:13 a.m., Mike Arrigo escribió:
Yes, this installed on my iphone 5c without problems, I'm sure my 5 S 
will upgrade without problems as well.

Original message:
iOS 10.3.1 is now available for download for iPhone 5 and later, iPad 
4th generation and later, iPod touch 6th generation and later



Regards,
Feliciano
For tech tips and updates, LIKE www.facebook.com/theblindman12v 

Follow www.twitter.com/theblindman12v 

On Apr 3, 2017, at 1:03 PM, Mike Arrigo > wrote:





I switch between them, kind of a phone collector.
Original message:



As multiple articles describe, Apple has apparently pulled the over 
the air update to iOS 10.3 for the iPhone 5 and 5C for now. Whether 
this is permanent I have not read anywhere and according to one 
article I read you can go ahead and still update an iPhonen 5/5C to 
10.3 with iTunes.



Mike, just out of curiocity, if you have a 5S and also a 5C, why 
would you use the 5C instead of the much nicer 5S?





Regards,




Sieghard





-Original Message-



From: viphone@googlegroups.com  
[mailto:viphone@googlegroups.com ] 
On Behalf Of Russ Kiehne




Sent: Monday, April 3, 2017 7:26 AM




To: viphone@googlegroups.com 




Subject: Re: Is IOS 10.3 available for iPhone 5?





Did you see the following from ILounge?




iLounge Mobile Edition



Apple pulls over-the-air iOS 10.3 update for iPhone 5, 5c; iOS 10.3.2 
seems




to end support for them



Apple has pulled back the over-the-air update to iOS 10.3 for iPhone 
5 and



5c devices without giving any reason, AppleInsider reports. The 
update was



available for a few hours before mysteriously disappearing, despite 
there




being no noted outcry of users who had tried and failed to install the




update on the devices. The update can still be installed through the



standard process using iTunes, and seems to function fine on an 
iPhone 5c.





In a related development, The Apple Post has discovered that the beta




version of iOS 10.3.2 appears to end support for devices with 32-bit



processors — like the iPhone 5 and 5c. The beta only contains restore 
images



for 64-bit devices, hinting at the possibility that 32-bit devices 
are about



to lose support. Apple announced back in 2014 that new apps or app 
updates



would have to support 64-bit processors, and recent speculation has 
swirled



around iOS 11 ending support for 32-bit devices. A warning dialog 
discovered



by developers working with the iOS 10.3 beta stated that apps that 
have not



been updated to include 64-bit support “will not work with future 
versions




of iOS.” Given the new findings in the iOS 10.3.2 beta, the change could




come sooner than expected. If so, the 4th generation iPad would also be




unsupported as it features a 32-bit processor.





-Original Message-




From: Mike Arrigo




Sent: Monday, April 3, 2017 7:04 AM




To: viphone@googlegroups.com 




Subject: Re: Is IOS 10.3 available for iPhone 5?





Noticing the same thing on my iphone 5C, it may be that these phones




will no longer receive software updates, might be time to switch back




to my iphone 5 S.




Original message:




Hello Jeffrey,




I just tried to check for updates here on my iPhone5 and I am




receiving the same behavior as you describe for your clients that it




shows my software being up to date despite it being 10.2.1. I have




tried restarting the phone but to no avail. I thought I had seen




something which stated that 10.3 would not be supported on the iPhone5




being that Apple switched to the APFS file system in this release and




that there may be some features which are not compatible.




On 3/31/17, Jeffrey Turner > wrote:



My clients do not have the upgrade available to them in software 
updates.




Is




this because they are using iPhone 5?





Thanks,





Jeffrey





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if



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Your V iPhone list moderator is Mark Taylor. Mark can be reached at:



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- you can reach Cara at




caraqu...@caraquinn.com 





The archives for this list can be searched at:



http://www.mail-archive.com/viphone@googlegroups.com/ 

Re: Uber app experience getting increasingly bad

[Marie]

I have heard from several that the drivers are not treated well. This 
surprises me because the drivers that I have talked to say they love Uber 
and had nothing negative to say about it. Perhaps the fact that it is very 
new here in Reno makes a difference although I can't know why that would be 
the case.

Marie

-Original Message- 
From: Sieghard Weitzel

Sent: Monday, April 3, 2017 5:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

I am not saying I love Uber, only can use it here in Canada when I'm in 
Calgary since they are not yet in Vancouver and anyways I live in a small 
town where there probably won't be a Lift or Uber in 10 years. But I have 
used Uber in Calgary and had pretty much excellent experiences with the 
drivers, I found the Uber app easy to use and Voiceover tells you the 
driver's name, make and model of the car and the license plate number (not 
of too much use if I am by myself) but then again neither is the car's make 
model or colour.
What I mostly don't like about Uber is their arrogant attitude towards the 
industry and their roll in it as well as apparently how they treat their 
drivers and employees.


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of Andy Baracco

Sent: Monday, April 03, 2017 2:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown estimate
of when you will arrive at your destination. If you have some vision, or
have a sighted person waiting with you, it tells you the make and color of
the car, as well as the driver's name. It has been a long time since i have
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" 

To: 
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.

--
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Re: Is IOS 10.3 available for iPhone 5?

[Mike Arrigo]

Yes, this installed on my iphone 5c without problems, I'm sure my 5 S 
will upgrade without problems as well.

Original message:
iOS 10.3.1 is now available for download for iPhone 5 and later, iPad 
4th generation and later, iPod touch 6th generation and later



Regards,
Feliciano
For tech tips and updates, LIKE www.facebook.com/theblindman12v 


Follow www.twitter.com/theblindman12v 
On Apr 3, 2017, at 1:03 PM, Mike Arrigo > wrote:





I switch between them, kind of a phone collector.
Original message:



As multiple articles describe, Apple has apparently pulled the over the 
air update to iOS 10.3 for the iPhone 5 and 5C for now. Whether this is 
permanent I have not read anywhere and according to one article I read 
you can go ahead and still update an iPhonen 5/5C to 10.3 with iTunes.



Mike, just out of curiocity, if you have a 5S and also a 5C, why would 
you use the 5C instead of the much nicer 5S?





Regards,




Sieghard





-Original Message-



From: viphone@googlegroups.com  
[mailto:viphone@googlegroups.com ] On 
Behalf Of Russ Kiehne




Sent: Monday, April 3, 2017 7:26 AM




To: viphone@googlegroups.com 




Subject: Re: Is IOS 10.3 available for iPhone 5?





Did you see the following from ILounge?




iLounge Mobile Edition




Apple pulls over-the-air iOS 10.3 update for iPhone 5, 5c; iOS 10.3.2 seems




to end support for them




Apple has pulled back the over-the-air update to iOS 10.3 for iPhone 5 and




5c devices without giving any reason, AppleInsider reports. The update was




available for a few hours before mysteriously disappearing, despite there




being no noted outcry of users who had tried and failed to install the




update on the devices. The update can still be installed through the




standard process using iTunes, and seems to function fine on an iPhone 5c.





In a related development, The Apple Post has discovered that the beta




version of iOS 10.3.2 appears to end support for devices with 32-bit




processors — like the iPhone 5 and 5c. The beta only contains restore images




for 64-bit devices, hinting at the possibility that 32-bit devices are about




to lose support. Apple announced back in 2014 that new apps or app updates




would have to support 64-bit processors, and recent speculation has swirled




around iOS 11 ending support for 32-bit devices. A warning dialog discovered




by developers working with the iOS 10.3 beta stated that apps that have not




been updated to include 64-bit support “will not work with future versions




of iOS.” Given the new findings in the iOS 10.3.2 beta, the change could




come sooner than expected. If so, the 4th generation iPad would also be




unsupported as it features a 32-bit processor.





-Original Message-




From: Mike Arrigo




Sent: Monday, April 3, 2017 7:04 AM




To: viphone@googlegroups.com 




Subject: Re: Is IOS 10.3 available for iPhone 5?





Noticing the same thing on my iphone 5C, it may be that these phones




will no longer receive software updates, might be time to switch back




to my iphone 5 S.




Original message:




Hello Jeffrey,




I just tried to check for updates here on my iPhone5 and I am




receiving the same behavior as you describe for your clients that it




shows my software being up to date despite it being 10.2.1. I have




tried restarting the phone but to no avail. I thought I had seen




something which stated that 10.3 would not be supported on the iPhone5




being that Apple switched to the APFS file system in this release and




that there may be some features which are not compatible.




On 3/31/17, Jeffrey Turner > wrote:




My clients do not have the upgrade available to them in software updates.




Is




this because they are using iPhone 5?





Thanks,





Jeffrey





--




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list.





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if




you feel that a member's post is inappropriate, please contact the owners




or




moderators directly rather than posting on the list itself.





Your V iPhone list moderator is Mark Taylor. Mark can be reached at:



mk...@ucla.edu . Your list owner is Cara Quinn - 
you can reach Cara at




caraqu...@caraquinn.com 





The archives for this list can be searched at:



http://www.mail-archive.com/viphone@googlegroups.com/ 





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To unsubscribe 

Smart phone microscopes

[Deidre Muccio]

Hey people,
Do any of you or your children or spouses have a smart phone microscope? I'm 
looking for one. I think I want something that will magnify 100 times something 
to see dust mites and bird mites! I hear that you can buy them these days it 
toy stores but the only one we had in town must've moved. We do have a science 
center here so I might check there but if anyone has one and can describe 
something about it to me that would be great.
There are mice up in the attic possibly squirrels in the ceiling maybe even 
birds where the  slate is missing off the corner of the house. It's an old 
house, and I have negligent landlords. There something bothering my dog and I 
don't know what it is. Pest-control was already in here and there's no signs of 
anything really scary like bedbugs or fleas but mites are microscopic and they 
can get into a home but pest control local doesn't check for that. I think I'm 
like at the neighborhood kids on this
My dog does not have scabies or fleas or anything like that, that was easily 
verified by a vet. But there is something that seems to be irritating her nose 
and something was going on with her ears though the doctor didn't think it was 
mites. Anyway I am I am want to play researcher for a while.


Deidre

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Re: Bluetooth Keyboard repeating letters

[MamaPeach]

Try going to Settings, then to General, then to accessibility, then to 
Keyboard. If you look under the header HARDWARE KEYBOARDS, there is 
something that says Key Repeat. Make sure this is set to off and see if that 
helps.


-Original Message- 
From: Terri Stimmel

Sent: Tuesday, April 04, 2017 1:27 AM
To: viphone@googlegroups.com
Subject: Bluetooth Keyboard repeating letters

Hello once more,


I have talked about this issue before. But I wanted to find out if the
problem still existed for anyone, or if it is just happening to me.


I am using a 5S. I have a Boxwave Buddy keyboard. When I mention the
problem I am having, I am not talking about the known bug that can
happen, that can be fixed by turning off voiceover, then turning it back
on again.

Although, it would be great if that bug was fixed! I haven't updated to
the latest update yet. So maybe that has finally been fixed.


Anyway, whenever I am typing on my keyboard, sometimes it will add a
letter to a word, 2 or 3 more times than I need it too. This is highly
anoying, as you can probably imagine. I have to listen for the errors,
or realize the phone is letting me know that a word has been mis-spelled.

Sometimes, while writing a text, or posting on Facebook, it may only
happen once. Other times when writing out something, it happens way too
much!


The keyboard is used.

However, it was given to me by a friend who takes great care of her
stuff. The keys don't seem too sensative. Actually, at first it was
difficult to press the numbers. But this has improved.


Does anyone else deal with this?

If so, do you have any reccomendations as to how to deal with the issue?


Any thoughts, or suggestions, would be grately appreciated.


Thank you,


Terri

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RE: Uber app experience getting increasingly bad

[Mike Ulrich]

Yes it is a free app downloaded right out of the App Store.

You’ll have to set it up with your credit or debit card. Also your home address 
if you want. I find it a fairly straight forward app to use. It’s a great 
option to put in your transportation bag.

HTH……Mike

 

From: 'Simon w' via VIPhone [mailto:viphone@googlegroups.com] 
Sent: Tuesday, April 04, 2017 6:41 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

 

Is the uber AP free on the phone?

Sent from my iPhone


On Apr 3, 2017, at 6:08 PM, Kerri Kosten  wrote:

 I also don't have any issues with Uber. We have lived here but it's not nearly 
as popular as Uber and often when I open the Lyft app there are no drivers 
available. 

On Mon, Apr 3, 2017 at 5:46 PM James Homuth  wrote:

Am I the only one who doesn't have an issue with this change? They did it to
provide more frequent updates re: progress and such - which I, personally,
can already see improved after most of the time the driver would ping me
before the app registered he was here.

Also I don't see it refreshing at all when the driver accepts the trip
unless the ETA changes.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Brent Harding
Sent: April-03-17 3:36 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

In the latest upgrades, it seems like the screen is refreshing on its own
every so many seconds. It's kind of doable if you flick fast enough before
the blip sound refreshes the screen, but it's not an ideal situation.

- Original Message -
From: "Kathy Brandt" 
To: 
Sent: Monday, April 03, 2017 12:31 PM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it

says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.

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Re: Uber app experience getting increasingly bad

['Simon w' via VIPhone]

Is the uber AP free on the phone?

Sent from my iPhone

> On Apr 3, 2017, at 6:08 PM, Kerri Kosten  wrote:
> 
>  I also don't have any issues with Uber. We have lived here but it's not 
> nearly as popular as Uber and often when I open the Lyft app there are no 
> drivers available. 
>> On Mon, Apr 3, 2017 at 5:46 PM James Homuth  wrote:
>> Am I the only one who doesn't have an issue with this change? They did it to
>> provide more frequent updates re: progress and such - which I, personally,
>> can already see improved after most of the time the driver would ping me
>> before the app registered he was here.
>> 
>> Also I don't see it refreshing at all when the driver accepts the trip
>> unless the ETA changes.
>> 
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Brent Harding
>> Sent: April-03-17 3:36 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>> 
>> In the latest upgrades, it seems like the screen is refreshing on its own
>> every so many seconds. It's kind of doable if you flick fast enough before
>> the blip sound refreshes the screen, but it's not an ideal situation.
>> 
>> - Original Message -
>> From: "Kathy Brandt" 
>> To: 
>> Sent: Monday, April 03, 2017 12:31 PM
>> Subject: Uber app experience getting increasingly bad
>> 
>> 
>> Is this happening to anyone else? Today I was getting a blipping sound and
>> the menu items were shifting. I couldn't find the contact driver button for
>> the longest time. Are used to be able to change my destination for doing a
>> second stop, but now I can't. This is really disappointing when before the
>> app had been stable and easy to use. I went to their website, found where it
>> 
>> says accessibility under the help menu, and left them feedback, would you
>> can do after double tapping more in that menu. I suggest others do the same.
>> 
>> --
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RE: Uber app experience getting increasingly bad

[James Homuth]

Location services is only useful if you want Uber to find your pickup
address. If you're specifying your pickup address anyway, turning it off
doesn't matter. The driver's GPS will use whatever address Uber feeds it.
And Uber gets that address in whatever way you give it to them.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Andy Baracco
Sent: April-04-17 12:27 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

i would think that the driver would need for location services on your phone
to be turned on so he can locate you.

Andy

- Original Message -
From: "Kathy Brandt" 
To: 
Sent: Monday, April 03, 2017 9:15 PM
Subject: Re: Uber app experience getting increasingly bad


> Uber's address is: 1455 Market St., #400, San Francisco, CA 94103
>
>
>> On Apr 3, 2017, at 9:04 PM, Shaf Patel  wrote:
>>
>> How did you contact Uber Corporate?
>>
>>
>>> On 4/3/2017 7:33 PM, Kathy Brandt wrote:
>>> Letting you all know, I wrote to Uber corporate. Also, it seems that 
>>> when you turn off location services, that you don't hear the blipping 
>>> sound and the menu doesn't refresh. I will have to see what happens when

>>> I do my next trip..
>>>
 On Apr 3, 2017, at 6:51 PM, Jeremy Gilley  wrote:

 UBER does all this as well.
 I have not experienced any of the issues that others have complained 
 about.
 I have a Iphone 6+, and depend on VO 100% of the time.

 -Original Message-
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
 Behalf
 Of Andy Baracco
 Sent: Monday, April 03, 2017 5:00 PM
 To: viphone@googlegroups.com
 Subject: Re: Uber app experience getting increasingly bad

 I much prefer Lyft. The app is accessible, and very easy to use. It now
 gives you a countdown timer when your car arrives, and a countdown 
 estimate
 of when you will arrive at your destination. If you have some vision, 
 or
 have a sighted person waiting with you, it tells you the make and color

 of
 the car, as well as the driver's name. It has been a long time since i 
 have
 used Uber because I find the experience with lyft so satisfactory.

 Andy

 - Original Message - 
 From: "Kathy Brandt" 
 To: 
 Sent: Monday, April 03, 2017 10:31 AM
 Subject: Uber app experience getting increasingly bad


 Is this happening to anyone else? Today I was getting a blipping sound 
 and
 the menu items were shifting. I couldn't find the contact driver button

 for
 the longest time. Are used to be able to change my destination for 
 doing a
 second stop, but now I can't. This is really disappointing when before 
 the
 app had been stable and easy to use. I went to their website, found 
 where it

 says accessibility under the help menu, and left them feedback, would 
 you
 can do after double tapping more in that menu. I suggest others do the 
 same.

 -- 
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 list.

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 you feel that a member's post is inappropriate, please contact the 
 owners or

 moderators directly rather than posting on the list itself.

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 mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
 caraqu...@caraquinn.com

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 Groups
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RE: Uber app experience getting increasingly bad

[James Homuth]

Actually, and in order:
1. Guidedog users who bother to actualy speak up have seen results. Drivers
have been fired from Uber for not taking guidedogs. At a minimum, the user
has not ever had that driver again.
2. You're an idiot. One such Uber customer service center is about 5 hours
from me, in Toronto. Please, do your research.
3. This is also factually incorrect. For reference, see point 1. Again, do
your research.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: April-03-17 9:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report these
kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages are
mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have been
lucky. But the majority of people who are denied rides due to having service
animals do you get anything besides a generic response with Uber, and also
Lyft.

"Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no, that
is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
> This is total nonsense.
> Please don't tell the list this information.
> over the past 5 months I have been denied from riders to my seeing eye
dog.
> Every single time, and I mean every single time when I reported the 
> issue, I have been contacted by uber support with in 24-48 hours.
> None of them had an accent of any kind and have all called me from Cal.
> This last time, When I requested to talk directly to a manager, I had 
> not 1, not 2, but 3 different managers 3 days in a row calling me 
> telling me how they are implementing a new system.
> Now, I don't know about other countries, but I do know that now when a 
> driver accesses the app, they have to tap ok that they will accept 
> dogs. If they don't, they don't drive.
> IF they tap ok, and they deny you, and you take the time to report it 
> through the app, and by the way, I used uber tonight and it still is 
> working great for me.
> Anyways, if they see that indeed the driver did accept to take service 
> animals, the driver is instantly let go, and the rider is given a $25 
> credit.
> I have been complaining so much that I wasn't getting the feed back 
> about the drivers and what takes place after I reported them.
> Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome.
> So, please don't tell someone to not report something because you 
> believe it will go to a different country.
> They are based here in the states, and that is indeed who I talked too.
> Thanks for reading my book, but had to tell my story.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 1:46 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Don't even bother leaving them feedback. Your feedback will be sent to 
> somebody in India who will give you a canned response and trash the 
> feedback
>
> But yes, the app is absolutely sluggish on iOS. There's not even a way 
> to rate a driver after a trip accessibly unless you're actually on 
> another trip, then you'll get the popup.
>
> I know there are people in their "accessibility" team who are working 
> on the app, but they are doing an absolutely terrible job with it.
>
>
> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>> Is this happening to anyone else? Today I was getting a blipping 
>> sound and
> the menu items were shifting. I couldn't find the contact driver 
> button for the longest time. Are used to be able to change my 
> destination for doing a second stop, but now I can't. This is really 
> disappointing when before the app had been stable and easy to use. I 
> went to their website, found where it says accessibility under the 
> help menu, and left them feedback, would you can do after double tapping
more in that menu. I suggest others do the same.

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RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

I think you need to look at their company info my friend.
they are not from third world countries.
and before I really say something here, I think I better just not reply to
anymore of your emails because its quite apparent you have no clue about
UBER and the company itself.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 9:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report
these kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages
are mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have
been lucky. But the majority of people who are denied rides due to
having service animals do you get anything besides a generic response
with Uber, and also Lyft.

"Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no,
that is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
> This is total nonsense.
> Please don't tell the list this information.
> over the past 5 months I have been denied from riders to my seeing eye
dog.
> Every single time, and I mean every single time when I reported the issue,
I
> have been contacted by uber support with in 24-48 hours.
> None of them had an accent of any kind and have all called me from Cal.
> This last time, When I requested to talk directly to a manager, I had not
1,
> not 2, but 3 different managers 3 days in a row calling me telling me how
> they are implementing a new system.
> Now, I don't know about other countries, but I do know that now when a
> driver accesses the app, they have to tap ok that they will accept dogs.
If
> they don't, they don't drive.
> IF they tap ok, and they deny you, and you take the time to report it
> through the app, and by the way, I used uber tonight and it still is
working
> great for me.
> Anyways, if they see that indeed the driver did accept to take service
> animals, the driver is instantly let go, and the rider is given a $25
> credit.
> I have been complaining so much that I wasn't getting the feed back about
> the drivers and what takes place after I reported them.
> Now, all 3 managers also confirmed that when they credit your account with
> the credit, they also will notify you of the drivers outcome.
> So, please don't tell someone to not report something because you believe
it
> will go to a different country.
> They are based here in the states, and that is indeed who I talked too.
> Thanks for reading my book, but had to tell my story.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Monday, April 03, 2017 1:46 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Don't even bother leaving them feedback. Your feedback will be sent to
> somebody in India who will give you a canned response and trash the
feedback
>
> But yes, the app is absolutely sluggish on iOS. There's not even a way
> to rate a driver after a trip accessibly unless you're actually on
> another trip, then you'll get the popup.
>
> I know there are people in their "accessibility" team who are working on
> the app, but they are doing an absolutely terrible job with it.
>
>
> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>> Is this happening to anyone else? Today I was getting a blipping sound
and
> the menu items were shifting. I couldn't find the contact driver button
for
> the longest time. Are used to be able to change my destination for doing a
> second stop, but now I can't. This is really disappointing when before the
> app had been stable and easy to use. I went to their website, found where
it
> says accessibility under the help menu, and left them feedback, would you
> can do after double tapping more in that menu. I suggest others do the
same.

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Re: Finding Netflix content

[Richard Turner]

they do not seem to have those shows.
When you search for a title and you find a category that says, Explore titles 
related to ...
they do not have the show.

HTH,
Richard


Noun: trumpery
1. (informal) statements or beliefs that are untrue or make no sense
2. Ornamental objects of no great value
This definition is from WordWeb

(Sent from the iPod Touch 6?

> On Apr 3, 2017, at 10:15 PM, Terri Stimmel  
> wrote:
> 
> Hello everyone,
> 
> 
> I was wondering, how do you all go about finding content on Netflix?
> 
> I have been looking for some shows. I can't find them. So it is very 
> possible that they aren't there.
> 
> I have tried using dictation to find the shows, as well as typing in the 
> names of the shows.
> 
> 
> 1 show I would like to start watching again is, ER. Also, Third Watch.
> 
> 
> Can someone help me figure this out, please?
> 
> 
> Thank you,
> 
> 
> Terri
> 
> -- 
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> 
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> 
> The archives for this list can be searched at:
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