RE: What is with Audible?

[Rose Combs]

No telephone support right now, having poor cell phone quality and my landline 
is horrible, hopefully something will be fixed today, tired of hearing static, 
or having dropped calls which I never had before the move.  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Alan Lemly
Sent: Tuesday, July 26, 2016 5:41 PM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

I have no idea whether any of the below comments will affect the issue Rose is 
having with Audible but since we're talking about Audible, I have some comments 
about it.

1. I'm not having any problems with getting books purchased from Audible and 
added to my library presented appropriately in the Audible version 2.13 app on 
my iPhone 6 running iOS 9.3.3 and they download to my device without issue.
2. I did note a couple of issues accessing the Audible website with Safari on 
my iPhone. The search button in the upper right of the screen is unlabeled and 
double tapping on it when it has focus with VoiceOver active does nothing. When 
VoiceOver is turned off, pressing this button causes a text box to drop down 
where you can enter your search text. I reported this to Audible Tech Support 
today.
3. The last time I tried purchasing Audible books on my computer running 
Windows 7 and Firefox, the button which is labeled either next or continue and 
must be executed to advance after you add books to your shopping cart was not 
displayed or announced by ZoomText with Firefox. I had to use IE 11 to complete 
my purchase. I've also reported this to Audible.
4. Audible telephone support has always been good in my experience and they can 
be reached at (888) 283-5051.
5. Be aware that at one point in time, you could access your Audible account 
with either a separate Audible ID or your Amazon ID. I'm not sure if that is 
still the case because at some point, I got the feeling I would be better off 
using my Amazon ID to manage my Audible content and switched to it. Make sure 
you are being consistent and using the appropriate ID for your purchases and 
your Audible app.

Hopefully, Rose will get some help from Audible telephone support to resolve 
her issue.

Alan Lemly


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Rose Combs
Sent: Tuesday, July 26, 2016 2:45 PM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

Thank you, I generally buy on the computer and they show up in the app to be 
downloaded but these two books are not, wondering if it is because I forgot to 
change my credit card number with Audible and was not aware of it until two 
months passed.  
I can buy, just can't get them to show up so I can actually download them so 
far, however, have not spent a lot of time of the issue since I just moved and 
have been organizing a new house, getting things fixed that need it, buying 
furniture ... 
It is at night when no family is here that I seem to have some time to read, 
not a lot of course.  Have a ton of NLS books but ... after a childhood and 
many adult years without ready access to more than a book or two at a time, I 
now tend to read two to three at a time, depending on which equipment, which 
subject and where I am when I have time to read.  I know, I know, but being 
able to store 200 books on a 32 GB card on the Stream, more than 50 on my 
iPhone and about 20 on my old iPad ... it is so much better than waiting for 
the library to send you something, or series out of order.  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Daniel L. Gervais
Sent: Tuesday, July 26, 2016 10:29 AM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

Hi Rose,

I apologize if I am trying to figure out what is happening.  Are you 
downloading the book from the Audible site from your computer?

I know that in the past, I used to download them using the Audible Download 
Manager, which once I began the download on the site, the download manager 
would download the files and import into iTunes, at which point I would connect 
my iPhone and sync to the phone.

I have long stopped this procedure as it got too complicated.  So in an effort 
to simplify things, I now just go to the site, whether on my iPhone, iPad or 
even on my Windows machine, and buy them from there, but not download them.

I then launch my Audible app on either my iPhone or iPad and refresh my 
library, at which point the new books appear and I can easily download them 
onto my device.  I found this process much simpler and easier then having to 
download to my computer and sync afterwards.

I am not sure if this is the same or if perhaps you have a Mac and Audible has 
a Mac App, not sure as I don't have a Mac, yet!

I know that using the method I use to sync books to my Audible app, I've rarely 
had an book

RE: What is with Audible?

[Rose Combs]

Thanks, calling is my last option at the moment, moved and neither landline or 
cell working well, have service calls in but ... I am in a marginal area, with 
two towers a half mile from my house in two different directions.  They sent an 
extender, but no one here to set it up yet, started yesterday but she had to 
leave, could not figure out something, so still weak service.  Landline 
CenturyLink to be here this afternoon after testing, testing and retesting line 
and finally deciding I do have a problem, like static on the line is something 
I can't hear and recognize!  
Moving again is not an option, I bought this house, no intention of ever moving 
again.  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mary Otten
Sent: Tuesday, July 26, 2016 2:08 PM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

I agree with these recent messages. Rose, if you can't figure out what is 
causing the books you purchased not to be available, I suggest calling the 
usually very helpful toll-free tech support and having them help you get to the 
bottom of things. You should be able to do all of this in the iPhone app, never 
mind the computer. 
Mary


Sent from my iPhone

> On Jul 26, 2016, at 1:47 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> And to add to that, I rarely even have to refresh. As soon as I buy a book 
> and go to the Cloud tab in Audible the book is usually there. If it is not 
> then try to go to Settings and tap the Refresh Library button. Keep in mind 
> that this is different from the refresh button that is there on the right 
> side of the screen when you are not in settings.
> 
> Regards,
> Sieghard
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Daniel L. Gervais
> Sent: Tuesday, July 26, 2016 10:29 AM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> Hi Rose,
> 
> I apologize if I am trying to figure out what is happening.  Are you 
> downloading the book from the Audible site from your computer?
> 
> I know that in the past, I used to download them using the Audible Download 
> Manager, which once I began the download on the site, the download manager 
> would download the files and import into iTunes, at which point I would 
> connect my iPhone and sync to the phone.
> 
> I have long stopped this procedure as it got too complicated.  So in an 
> effort to simplify things, I now just go to the site, whether on my iPhone, 
> iPad or even on my Windows machine, and buy them from there, but not download 
> them.
> 
> I then launch my Audible app on either my iPhone or iPad and refresh my 
> library, at which point the new books appear and I can easily download them 
> onto my device.  I found this process much simpler and easier then having to 
> download to my computer and sync afterwards.
> 
> I am not sure if this is the same or if perhaps you have a Mac and Audible 
> has a Mac App, not sure as I don't have a Mac, yet!
> 
> I know that using the method I use to sync books to my Audible app, I've 
> rarely had an book not sync.  I think in the past three years, since I began 
> doing all through the iDevice, I've only had two books not appear in my list. 
>  For those two books, it was just that their system, although it had noticed 
> that I purchased those books, something went wrong when it tried to sync and 
> behaved as if I hadn't bought them.  At that time, I just called Audible 
> themselves and they corrected the issue, and I tried once more and the app 
> was able to see the books.
> 
> Besides that, each time I purchased books and returned to the app to refresh, 
> the books appear.
> 
> 
> 
> From:"Rose Combs" <roseco...@q.com>
> To:<viphone@googlegroups.com>
> Date:2016/07/26 12:50 PM
> Subject:RE: What is with Audible?
> 
> Yes, well in January when I downloaded a book on the computer it asked if I 
> wanted it to go to my iPhone or iPad and then told me next time I opened the 
> app it would be there.  Now I am not asked but am not seeing the two books I 
> bought after renewing my account of the iPhone to be downloaded.  Maybe I 
> need to sign out on the phone and sign in again, I don't know.  It isn't like 
> I don't have anything to read/listen to at the moment.  
> 
> 
> Rose Combs
> roseco...@q.com
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jerry White
> Sent: Monday, July 25, 2016 5:28 PM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> I agree!  This used to be so simple!  Now, I usually end up u

RE: What is with Audible?

[Rose Combs]

I have done all your suggestions more than once and the two books are not 
showing on the phone! 


Rose Combs
roseco...@q.com

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Sieghard Weitzel
Sent: Tuesday, July 26, 2016 1:47 PM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

And to add to that, I rarely even have to refresh. As soon as I buy a book and 
go to the Cloud tab in Audible the book is usually there. If it is not then try 
to go to Settings and tap the Refresh Library button. Keep in mind that this is 
different from the refresh button that is there on the right side of the screen 
when you are not in settings.

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Daniel L. Gervais
Sent: Tuesday, July 26, 2016 10:29 AM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

Hi Rose,

I apologize if I am trying to figure out what is happening.  Are you 
downloading the book from the Audible site from your computer?

I know that in the past, I used to download them using the Audible Download 
Manager, which once I began the download on the site, the download manager 
would download the files and import into iTunes, at which point I would connect 
my iPhone and sync to the phone.

I have long stopped this procedure as it got too complicated.  So in an effort 
to simplify things, I now just go to the site, whether on my iPhone, iPad or 
even on my Windows machine, and buy them from there, but not download them.

I then launch my Audible app on either my iPhone or iPad and refresh my 
library, at which point the new books appear and I can easily download them 
onto my device.  I found this process much simpler and easier then having to 
download to my computer and sync afterwards.

I am not sure if this is the same or if perhaps you have a Mac and Audible has 
a Mac App, not sure as I don't have a Mac, yet!

I know that using the method I use to sync books to my Audible app, I've rarely 
had an book not sync.  I think in the past three years, since I began doing all 
through the iDevice, I've only had two books not appear in my list.  For those 
two books, it was just that their system, although it had noticed that I 
purchased those books, something went wrong when it tried to sync and behaved 
as if I hadn't bought them.  At that time, I just called Audible themselves and 
they corrected the issue, and I tried once more and the app was able to see the 
books.

Besides that, each time I purchased books and returned to the app to refresh, 
the books appear.



From:   "Rose Combs" <roseco...@q.com>
To: <viphone@googlegroups.com>
Date:   2016/07/26 12:50 PM
Subject:    RE: What is with Audible?

Yes, well in January when I downloaded a book on the computer it asked if I 
wanted it to go to my iPhone or iPad and then told me next time I opened the 
app it would be there.  Now I am not asked but am not seeing the two books I 
bought after renewing my account of the iPhone to be downloaded.  Maybe I need 
to sign out on the phone and sign in again, I don't know.  It isn't like I 
don't have anything to read/listen to at the moment.  


Rose Combs
roseco...@q.com 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jerry White
Sent: Monday, July 25, 2016 5:28 PM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

I agree!  This used to be so simple!  Now, I usually end up using the JAWS 
cursor to download the books.  If you read the entire screen, it will say 
something like "Download".  I had to use the jaws cursor to hover the pointer 
over this and hope the menu opened up under it, press the down arrow, and hit 
enter.  Very hard to download now!  I did notice that it was easier in internet 
explorer than it was in mozilla firefox, though - if that helps any.

E-mail me offline if you need to talk further or more in depth.

sorry not too helpful at this point, going off of memory.
Jerry

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 2:31 PM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

What do you mean by "select" your iPhone? How are you trying to download the 
books? Also, is it just these two particular books?;

On 7/25/16, Rose Combs <roseco...@q.com> wrote:
> I seem not to be able to down load two books from Audible in my 
> Library, nothing seems to be working, and I have tried to select my 
> iPhone but no response.  This used to work.  There has to be a way!
>
>
>
>
>
> Rose Combs
>
> roseco...@q.com
>
>
>
> --
> The following information is important for all members of the V iPhone 
> list.
>
> If you have any questions or concern

Re: What is with Audible?

[Kimber Gardner]

No, you can't purchase through the app. You have to go to the audible
site via safari to buy books.

On 7/27/16, Jenifer Barr <claudas...@gmail.com> wrote:
> Hi.
> My question is this... Is there a way that I haven't found yet that allows
> you to purchase books directly from the audible ap? That would be nice!
>
> Jenifer Barr
> Jenifer571 on dice world
> Sent from my iPhone
>
>> On Jul 26, 2016, at 8:40 PM, Alan Lemly <wale...@gmail.com> wrote:
>>
>> I have no idea whether any of the below comments will affect the issue
>> Rose is having with Audible but since we're talking about Audible, I have
>> some comments about it.
>>
>> 1. I'm not having any problems with getting books purchased from Audible
>> and added to my library presented appropriately in the Audible version
>> 2.13 app on my iPhone 6 running iOS 9.3.3 and they download to my device
>> without issue.
>> 2. I did note a couple of issues accessing the Audible website with Safari
>> on my iPhone. The search button in the upper right of the screen is
>> unlabeled and double tapping on it when it has focus with VoiceOver active
>> does nothing. When VoiceOver is turned off, pressing this button causes a
>> text box to drop down where you can enter your search text. I reported
>> this to Audible Tech Support today.
>> 3. The last time I tried purchasing Audible books on my computer running
>> Windows 7 and Firefox, the button which is labeled either next or continue
>> and must be executed to advance after you add books to your shopping cart
>> was not displayed or announced by ZoomText with Firefox. I had to use IE
>> 11 to complete my purchase. I've also reported this to Audible.
>> 4. Audible telephone support has always been good in my experience and
>> they can be reached at (888) 283-5051.
>> 5. Be aware that at one point in time, you could access your Audible
>> account with either a separate Audible ID or your Amazon ID. I'm not sure
>> if that is still the case because at some point, I got the feeling I would
>> be better off using my Amazon ID to manage my Audible content and switched
>> to it. Make sure you are being consistent and using the appropriate ID for
>> your purchases and your Audible app.
>>
>> Hopefully, Rose will get some help from Audible telephone support to
>> resolve her issue.
>>
>> Alan Lemly
>>
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Rose Combs
>> Sent: Tuesday, July 26, 2016 2:45 PM
>> To: viphone@googlegroups.com
>> Subject: RE: What is with Audible?
>>
>> Thank you, I generally buy on the computer and they show up in the app to
>> be downloaded but these two books are not, wondering if it is because I
>> forgot to change my credit card number with Audible and was not aware of
>> it until two months passed.
>> I can buy, just can't get them to show up so I can actually download them
>> so far, however, have not spent a lot of time of the issue since I just
>> moved and have been organizing a new house, getting things fixed that need
>> it, buying furniture ...
>> It is at night when no family is here that I seem to have some time to
>> read, not a lot of course.  Have a ton of NLS books but ... after a
>> childhood and many adult years without ready access to more than a book or
>> two at a time, I now tend to read two to three at a time, depending on
>> which equipment, which subject and where I am when I have time to read.  I
>> know, I know, but being able to store 200 books on a 32 GB card on the
>> Stream, more than 50 on my iPhone and about 20 on my old iPad ... it is so
>> much better than waiting for the library to send you something, or series
>> out of order.
>>
>>
>> Rose Combs
>> roseco...@q.com
>>
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Daniel L. Gervais
>> Sent: Tuesday, July 26, 2016 10:29 AM
>> To: viphone@googlegroups.com
>> Subject: RE: What is with Audible?
>>
>> Hi Rose,
>>
>> I apologize if I am trying to figure out what is happening.  Are you
>> downloading the book from the Audible site from your computer?
>>
>> I know that in the past, I used to download them using the Audible
>> Download Manager, which once I began the download on the site, the
>> download manager would download the files and import into iTunes, at which
>> point I would connect my iPhone and sync to the phone.
>>
>> I hav

Re: What is with Audible?

[Jenifer Barr]

Hi.
My question is this... Is there a way that I haven't found yet that allows you 
to purchase books directly from the audible ap? That would be nice! 

Jenifer Barr
Jenifer571 on dice world
Sent from my iPhone

> On Jul 26, 2016, at 8:40 PM, Alan Lemly <wale...@gmail.com> wrote:
> 
> I have no idea whether any of the below comments will affect the issue Rose 
> is having with Audible but since we're talking about Audible, I have some 
> comments about it.
> 
> 1. I'm not having any problems with getting books purchased from Audible and 
> added to my library presented appropriately in the Audible version 2.13 app 
> on my iPhone 6 running iOS 9.3.3 and they download to my device without issue.
> 2. I did note a couple of issues accessing the Audible website with Safari on 
> my iPhone. The search button in the upper right of the screen is unlabeled 
> and double tapping on it when it has focus with VoiceOver active does 
> nothing. When VoiceOver is turned off, pressing this button causes a text box 
> to drop down where you can enter your search text. I reported this to Audible 
> Tech Support today.
> 3. The last time I tried purchasing Audible books on my computer running 
> Windows 7 and Firefox, the button which is labeled either next or continue 
> and must be executed to advance after you add books to your shopping cart was 
> not displayed or announced by ZoomText with Firefox. I had to use IE 11 to 
> complete my purchase. I've also reported this to Audible.
> 4. Audible telephone support has always been good in my experience and they 
> can be reached at (888) 283-5051.
> 5. Be aware that at one point in time, you could access your Audible account 
> with either a separate Audible ID or your Amazon ID. I'm not sure if that is 
> still the case because at some point, I got the feeling I would be better off 
> using my Amazon ID to manage my Audible content and switched to it. Make sure 
> you are being consistent and using the appropriate ID for your purchases and 
> your Audible app.
> 
> Hopefully, Rose will get some help from Audible telephone support to resolve 
> her issue.
> 
> Alan Lemly
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Rose Combs
> Sent: Tuesday, July 26, 2016 2:45 PM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> Thank you, I generally buy on the computer and they show up in the app to be 
> downloaded but these two books are not, wondering if it is because I forgot 
> to change my credit card number with Audible and was not aware of it until 
> two months passed.  
> I can buy, just can't get them to show up so I can actually download them so 
> far, however, have not spent a lot of time of the issue since I just moved 
> and have been organizing a new house, getting things fixed that need it, 
> buying furniture ... 
> It is at night when no family is here that I seem to have some time to read, 
> not a lot of course.  Have a ton of NLS books but ... after a childhood and 
> many adult years without ready access to more than a book or two at a time, I 
> now tend to read two to three at a time, depending on which equipment, which 
> subject and where I am when I have time to read.  I know, I know, but being 
> able to store 200 books on a 32 GB card on the Stream, more than 50 on my 
> iPhone and about 20 on my old iPad ... it is so much better than waiting for 
> the library to send you something, or series out of order.  
> 
> 
> Rose Combs
> roseco...@q.com
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Daniel L. Gervais
> Sent: Tuesday, July 26, 2016 10:29 AM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> Hi Rose,
> 
> I apologize if I am trying to figure out what is happening.  Are you 
> downloading the book from the Audible site from your computer?
> 
> I know that in the past, I used to download them using the Audible Download 
> Manager, which once I began the download on the site, the download manager 
> would download the files and import into iTunes, at which point I would 
> connect my iPhone and sync to the phone.
> 
> I have long stopped this procedure as it got too complicated.  So in an 
> effort to simplify things, I now just go to the site, whether on my iPhone, 
> iPad or even on my Windows machine, and buy them from there, but not download 
> them.
> 
> I then launch my Audible app on either my iPhone or iPad and refresh my 
> library, at which point the new books appear and I can easily download them 
> onto my device.  I found this process much simpler and easier then having to 
> dow

Re: What is with Audible?

[Mary Otten]

That is a good point about the Amazon ID. That changed sometime ago, and there 
was a point again sometime ago, where I was no longer able to use my old 
audible ID and had to change to my current Amazon ID. Hopefully, if this change 
happened only when roses subscription was discontinued and then resumed, her 
new ID which is the Amazon one was linked to the old audible ID. Your 
experience with searching on the audible site on your iPhone is interesting. I 
have not noticed that. I have a link to the audible mobile site on my home 
screen. When I use that, I can always access the edit box, type what I want and 
then search. 

Sent from my iPhone

> On Jul 26, 2016, at 5:40 PM, Alan Lemly <wale...@gmail.com> wrote:
> 
> I have no idea whether any of the below comments will affect the issue Rose 
> is having with Audible but since we're talking about Audible, I have some 
> comments about it.
> 
> 1. I'm not having any problems with getting books purchased from Audible and 
> added to my library presented appropriately in the Audible version 2.13 app 
> on my iPhone 6 running iOS 9.3.3 and they download to my device without issue.
> 2. I did note a couple of issues accessing the Audible website with Safari on 
> my iPhone. The search button in the upper right of the screen is unlabeled 
> and double tapping on it when it has focus with VoiceOver active does 
> nothing. When VoiceOver is turned off, pressing this button causes a text box 
> to drop down where you can enter your search text. I reported this to Audible 
> Tech Support today.
> 3. The last time I tried purchasing Audible books on my computer running 
> Windows 7 and Firefox, the button which is labeled either next or continue 
> and must be executed to advance after you add books to your shopping cart was 
> not displayed or announced by ZoomText with Firefox. I had to use IE 11 to 
> complete my purchase. I've also reported this to Audible.
> 4. Audible telephone support has always been good in my experience and they 
> can be reached at (888) 283-5051.
> 5. Be aware that at one point in time, you could access your Audible account 
> with either a separate Audible ID or your Amazon ID. I'm not sure if that is 
> still the case because at some point, I got the feeling I would be better off 
> using my Amazon ID to manage my Audible content and switched to it. Make sure 
> you are being consistent and using the appropriate ID for your purchases and 
> your Audible app.
> 
> Hopefully, Rose will get some help from Audible telephone support to resolve 
> her issue.
> 
> Alan Lemly
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Rose Combs
> Sent: Tuesday, July 26, 2016 2:45 PM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> Thank you, I generally buy on the computer and they show up in the app to be 
> downloaded but these two books are not, wondering if it is because I forgot 
> to change my credit card number with Audible and was not aware of it until 
> two months passed.  
> I can buy, just can't get them to show up so I can actually download them so 
> far, however, have not spent a lot of time of the issue since I just moved 
> and have been organizing a new house, getting things fixed that need it, 
> buying furniture ... 
> It is at night when no family is here that I seem to have some time to read, 
> not a lot of course.  Have a ton of NLS books but ... after a childhood and 
> many adult years without ready access to more than a book or two at a time, I 
> now tend to read two to three at a time, depending on which equipment, which 
> subject and where I am when I have time to read.  I know, I know, but being 
> able to store 200 books on a 32 GB card on the Stream, more than 50 on my 
> iPhone and about 20 on my old iPad ... it is so much better than waiting for 
> the library to send you something, or series out of order.  
> 
> 
> Rose Combs
> roseco...@q.com
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Daniel L. Gervais
> Sent: Tuesday, July 26, 2016 10:29 AM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> Hi Rose,
> 
> I apologize if I am trying to figure out what is happening.  Are you 
> downloading the book from the Audible site from your computer?
> 
> I know that in the past, I used to download them using the Audible Download 
> Manager, which once I began the download on the site, the download manager 
> would download the files and import into iTunes, at which point I would 
> connect my iPhone and sync to the phone.
> 
> I have long stopped this procedure as it got too complicated.  So

RE: What is with Audible?

[Alan Lemly]

I have no idea whether any of the below comments will affect the issue Rose is 
having with Audible but since we're talking about Audible, I have some comments 
about it.

1. I'm not having any problems with getting books purchased from Audible and 
added to my library presented appropriately in the Audible version 2.13 app on 
my iPhone 6 running iOS 9.3.3 and they download to my device without issue.
2. I did note a couple of issues accessing the Audible website with Safari on 
my iPhone. The search button in the upper right of the screen is unlabeled and 
double tapping on it when it has focus with VoiceOver active does nothing. When 
VoiceOver is turned off, pressing this button causes a text box to drop down 
where you can enter your search text. I reported this to Audible Tech Support 
today.
3. The last time I tried purchasing Audible books on my computer running 
Windows 7 and Firefox, the button which is labeled either next or continue and 
must be executed to advance after you add books to your shopping cart was not 
displayed or announced by ZoomText with Firefox. I had to use IE 11 to complete 
my purchase. I've also reported this to Audible.
4. Audible telephone support has always been good in my experience and they can 
be reached at (888) 283-5051.
5. Be aware that at one point in time, you could access your Audible account 
with either a separate Audible ID or your Amazon ID. I'm not sure if that is 
still the case because at some point, I got the feeling I would be better off 
using my Amazon ID to manage my Audible content and switched to it. Make sure 
you are being consistent and using the appropriate ID for your purchases and 
your Audible app.

Hopefully, Rose will get some help from Audible telephone support to resolve 
her issue.

Alan Lemly


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Rose Combs
Sent: Tuesday, July 26, 2016 2:45 PM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

Thank you, I generally buy on the computer and they show up in the app to be 
downloaded but these two books are not, wondering if it is because I forgot to 
change my credit card number with Audible and was not aware of it until two 
months passed.  
I can buy, just can't get them to show up so I can actually download them so 
far, however, have not spent a lot of time of the issue since I just moved and 
have been organizing a new house, getting things fixed that need it, buying 
furniture ... 
It is at night when no family is here that I seem to have some time to read, 
not a lot of course.  Have a ton of NLS books but ... after a childhood and 
many adult years without ready access to more than a book or two at a time, I 
now tend to read two to three at a time, depending on which equipment, which 
subject and where I am when I have time to read.  I know, I know, but being 
able to store 200 books on a 32 GB card on the Stream, more than 50 on my 
iPhone and about 20 on my old iPad ... it is so much better than waiting for 
the library to send you something, or series out of order.  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Daniel L. Gervais
Sent: Tuesday, July 26, 2016 10:29 AM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

Hi Rose,

I apologize if I am trying to figure out what is happening.  Are you 
downloading the book from the Audible site from your computer?

I know that in the past, I used to download them using the Audible Download 
Manager, which once I began the download on the site, the download manager 
would download the files and import into iTunes, at which point I would connect 
my iPhone and sync to the phone.

I have long stopped this procedure as it got too complicated.  So in an effort 
to simplify things, I now just go to the site, whether on my iPhone, iPad or 
even on my Windows machine, and buy them from there, but not download them.

I then launch my Audible app on either my iPhone or iPad and refresh my 
library, at which point the new books appear and I can easily download them 
onto my device.  I found this process much simpler and easier then having to 
download to my computer and sync afterwards.

I am not sure if this is the same or if perhaps you have a Mac and Audible has 
a Mac App, not sure as I don't have a Mac, yet!

I know that using the method I use to sync books to my Audible app, I've rarely 
had an book not sync.  I think in the past three years, since I began doing all 
through the iDevice, I've only had two books not appear in my list.  For those 
two books, it was just that their system, although it had noticed that I 
purchased those books, something went wrong when it tried to sync and behaved 
as if I hadn't bought them.  At that time, I just called Audible themselves and 
they corrected the issue, and I tried once more and the app was able to see the 
books

Re: What is with Audible?

[Mary Otten]

I agree with these recent messages. Rose, if you can't figure out what is 
causing the books you purchased not to be available, I suggest calling the 
usually very helpful toll-free tech support and having them help you get to the 
bottom of things. You should be able to do all of this in the iPhone app, never 
mind the computer. 
Mary


Sent from my iPhone

> On Jul 26, 2016, at 1:47 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> And to add to that, I rarely even have to refresh. As soon as I buy a book 
> and go to the Cloud tab in Audible the book is usually there. If it is not 
> then try to go to Settings and tap the Refresh Library button. Keep in mind 
> that this is different from the refresh button that is there on the right 
> side of the screen when you are not in settings.
> 
> Regards,
> Sieghard
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Daniel L. Gervais
> Sent: Tuesday, July 26, 2016 10:29 AM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> Hi Rose,
> 
> I apologize if I am trying to figure out what is happening.  Are you 
> downloading the book from the Audible site from your computer?
> 
> I know that in the past, I used to download them using the Audible Download 
> Manager, which once I began the download on the site, the download manager 
> would download the files and import into iTunes, at which point I would 
> connect my iPhone and sync to the phone.
> 
> I have long stopped this procedure as it got too complicated.  So in an 
> effort to simplify things, I now just go to the site, whether on my iPhone, 
> iPad or even on my Windows machine, and buy them from there, but not download 
> them.
> 
> I then launch my Audible app on either my iPhone or iPad and refresh my 
> library, at which point the new books appear and I can easily download them 
> onto my device.  I found this process much simpler and easier then having to 
> download to my computer and sync afterwards.
> 
> I am not sure if this is the same or if perhaps you have a Mac and Audible 
> has a Mac App, not sure as I don't have a Mac, yet!
> 
> I know that using the method I use to sync books to my Audible app, I've 
> rarely had an book not sync.  I think in the past three years, since I began 
> doing all through the iDevice, I've only had two books not appear in my list. 
>  For those two books, it was just that their system, although it had noticed 
> that I purchased those books, something went wrong when it tried to sync and 
> behaved as if I hadn't bought them.  At that time, I just called Audible 
> themselves and they corrected the issue, and I tried once more and the app 
> was able to see the books.
> 
> Besides that, each time I purchased books and returned to the app to refresh, 
> the books appear.
> 
> 
> 
> From:"Rose Combs" <roseco...@q.com>
> To:<viphone@googlegroups.com>
> Date:2016/07/26 12:50 PM
> Subject:RE: What is with Audible?
> 
> Yes, well in January when I downloaded a book on the computer it asked if I 
> wanted it to go to my iPhone or iPad and then told me next time I opened the 
> app it would be there.  Now I am not asked but am not seeing the two books I 
> bought after renewing my account of the iPhone to be downloaded.  Maybe I 
> need to sign out on the phone and sign in again, I don't know.  It isn't like 
> I don't have anything to read/listen to at the moment.  
> 
> 
> Rose Combs
> roseco...@q.com 
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Jerry White
> Sent: Monday, July 25, 2016 5:28 PM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> I agree!  This used to be so simple!  Now, I usually end up using the JAWS 
> cursor to download the books.  If you read the entire screen, it will say 
> something like "Download".  I had to use the jaws cursor to hover the pointer 
> over this and hope the menu opened up under it, press the down arrow, and hit 
> enter.  Very hard to download now!  I did notice that it was easier in 
> internet explorer than it was in mozilla firefox, though - if that helps any.
> 
> E-mail me offline if you need to talk further or more in depth.
> 
> sorry not too helpful at this point, going off of memory.
> Jerry
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Kimber Gardner
> Sent: Monday, July 25, 2016 2:31 PM
> To: viphone@googlegroups.com
> Subject: Re: What is with Audible?
> 
> What do you mean by "select" your iPhone? How are y

RE: What is with Audible?

[Sieghard Weitzel]

And to add to that, I rarely even have to refresh. As soon as I buy a book and 
go to the Cloud tab in Audible the book is usually there. If it is not then try 
to go to Settings and tap the Refresh Library button. Keep in mind that this is 
different from the refresh button that is there on the right side of the screen 
when you are not in settings.

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Daniel L. Gervais
Sent: Tuesday, July 26, 2016 10:29 AM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

Hi Rose,

I apologize if I am trying to figure out what is happening.  Are you 
downloading the book from the Audible site from your computer?

I know that in the past, I used to download them using the Audible Download 
Manager, which once I began the download on the site, the download manager 
would download the files and import into iTunes, at which point I would connect 
my iPhone and sync to the phone.

I have long stopped this procedure as it got too complicated.  So in an effort 
to simplify things, I now just go to the site, whether on my iPhone, iPad or 
even on my Windows machine, and buy them from there, but not download them.

I then launch my Audible app on either my iPhone or iPad and refresh my 
library, at which point the new books appear and I can easily download them 
onto my device.  I found this process much simpler and easier then having to 
download to my computer and sync afterwards.

I am not sure if this is the same or if perhaps you have a Mac and Audible has 
a Mac App, not sure as I don't have a Mac, yet!

I know that using the method I use to sync books to my Audible app, I've rarely 
had an book not sync.  I think in the past three years, since I began doing all 
through the iDevice, I've only had two books not appear in my list.  For those 
two books, it was just that their system, although it had noticed that I 
purchased those books, something went wrong when it tried to sync and behaved 
as if I hadn't bought them.  At that time, I just called Audible themselves and 
they corrected the issue, and I tried once more and the app was able to see the 
books.

Besides that, each time I purchased books and returned to the app to refresh, 
the books appear.



From:   "Rose Combs" <roseco...@q.com>
To: <viphone@googlegroups.com>
Date:   2016/07/26 12:50 PM
Subject:    RE: What is with Audible?

Yes, well in January when I downloaded a book on the computer it asked if I 
wanted it to go to my iPhone or iPad and then told me next time I opened the 
app it would be there.  Now I am not asked but am not seeing the two books I 
bought after renewing my account of the iPhone to be downloaded.  Maybe I need 
to sign out on the phone and sign in again, I don't know.  It isn't like I 
don't have anything to read/listen to at the moment.  


Rose Combs
roseco...@q.com 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jerry White
Sent: Monday, July 25, 2016 5:28 PM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

I agree!  This used to be so simple!  Now, I usually end up using the JAWS 
cursor to download the books.  If you read the entire screen, it will say 
something like "Download".  I had to use the jaws cursor to hover the pointer 
over this and hope the menu opened up under it, press the down arrow, and hit 
enter.  Very hard to download now!  I did notice that it was easier in internet 
explorer than it was in mozilla firefox, though - if that helps any.

E-mail me offline if you need to talk further or more in depth.

sorry not too helpful at this point, going off of memory.
Jerry

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 2:31 PM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

What do you mean by "select" your iPhone? How are you trying to download the 
books? Also, is it just these two particular books?;

On 7/25/16, Rose Combs <roseco...@q.com> wrote:
> I seem not to be able to down load two books from Audible in my 
> Library, nothing seems to be working, and I have tried to select my 
> iPhone but no response.  This used to work.  There has to be a way!
>
>
>
>
>
> Rose Combs
>
> roseco...@q.com
>
>
>
> --
> The following information is important for all members of the V iPhone 
> list.
>
> If you have any questions or concerns about the running of this list, 
> or if you feel that a member's post is inappropriate, please contact 
> the owners or moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor and your owner is Cara 
> Quinn - you can reach Cara at caraqu...@caraquinn.com
>
> The archives for this 

RE: What is with Audible?

[Rose Combs]

Thank you, I generally buy on the computer and they show up in the app to be 
downloaded but these two books are not, wondering if it is because I forgot to 
change my credit card number with Audible and was not aware of it until two 
months passed.  
I can buy, just can't get them to show up so I can actually download them so 
far, however, have not spent a lot of time of the issue since I just moved and 
have been organizing a new house, getting things fixed that need it, buying 
furniture ... 
It is at night when no family is here that I seem to have some time to read, 
not a lot of course.  Have a ton of NLS books but ... after a childhood and 
many adult years without ready access to more than a book or two at a time, I 
now tend to read two to three at a time, depending on which equipment, which 
subject and where I am when I have time to read.  I know, I know, but being 
able to store 200 books on a 32 GB card on the Stream, more than 50 on my 
iPhone and about 20 on my old iPad ... it is so much better than waiting for 
the library to send you something, or series out of order.  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Daniel L. Gervais
Sent: Tuesday, July 26, 2016 10:29 AM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

Hi Rose,

I apologize if I am trying to figure out what is happening.  Are you 
downloading the book from the Audible site from your computer?

I know that in the past, I used to download them using the Audible Download 
Manager, which once I began the download on the site, the download manager 
would download the files and import into iTunes, at which point I would connect 
my iPhone and sync to the phone.

I have long stopped this procedure as it got too complicated.  So in an effort 
to simplify things, I now just go to the site, whether on my iPhone, iPad or 
even on my Windows machine, and buy them from there, but not download them.

I then launch my Audible app on either my iPhone or iPad and refresh my 
library, at which point the new books appear and I can easily download them 
onto my device.  I found this process much simpler and easier then having to 
download to my computer and sync afterwards.

I am not sure if this is the same or if perhaps you have a Mac and Audible has 
a Mac App, not sure as I don't have a Mac, yet!

I know that using the method I use to sync books to my Audible app, I've rarely 
had an book not sync.  I think in the past three years, since I began doing all 
through the iDevice, I've only had two books not appear in my list.  For those 
two books, it was just that their system, although it had noticed that I 
purchased those books, something went wrong when it tried to sync and behaved 
as if I hadn't bought them.  At that time, I just called Audible themselves and 
they corrected the issue, and I tried once more and the app was able to see the 
books.

Besides that, each time I purchased books and returned to the app to refresh, 
the books appear.



From:   "Rose Combs" <roseco...@q.com>
To: <viphone@googlegroups.com>
Date:   2016/07/26 12:50 PM
Subject:    RE: What is with Audible?

Yes, well in January when I downloaded a book on the computer it asked if I 
wanted it to go to my iPhone or iPad and then told me next time I opened the 
app it would be there.  Now I am not asked but am not seeing the two books I 
bought after renewing my account of the iPhone to be downloaded.  Maybe I need 
to sign out on the phone and sign in again, I don't know.  It isn't like I 
don't have anything to read/listen to at the moment.  


Rose Combs
roseco...@q.com 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jerry White
Sent: Monday, July 25, 2016 5:28 PM
To: viphone@googlegroups.com 
Subject: RE: What is with Audible?

I agree!  This used to be so simple!  Now, I usually end up using the JAWS 
cursor to download the books.  If you read the entire screen, it will say 
something like "Download".  I had to use the jaws cursor to hover the pointer 
over this and hope the menu opened up under it, press the down arrow, and hit 
enter.  Very hard to download now!  I did notice that it was easier in internet 
explorer than it was in mozilla firefox, though - if that helps any.

E-mail me offline if you need to talk further or more in depth.

sorry not too helpful at this point, going off of memory.
Jerry

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 2:31 PM
To: viphone@googlegroups.com 
Subject: Re: What is with Audible?

What do you mean by "select" your iPhone? How are you trying to
download the books? Also, is it just these two particular books?;

On 7/25/16, Rose Combs <roseco...@q.com> wrote:
> I seem not to be able to down l

RE: What is with Audible?

[Daniel L. Gervais]

Hi Rose,

I apologize if I am trying to figure out what is happening.  Are you 
downloading the book from the Audible site from your computer?

I know that in the past, I used to download them using the Audible Download 
Manager, which once I began the download on the site, the download manager 
would download the files and import into iTunes, at which point I would connect 
my iPhone and sync to the phone.

I have long stopped this procedure as it got too complicated.  So in an effort 
to simplify things, I now just go to the site, whether on my iPhone, iPad or 
even on my Windows machine, and buy them from there, but not download them.

I then launch my Audible app on either my iPhone or iPad and refresh my 
library, at which point the new books appear and I can easily download them 
onto my device.  I found this process much simpler and easier then having to 
download to my computer and sync afterwards.

I am not sure if this is the same or if perhaps you have a Mac and Audible has 
a Mac App, not sure as I don't have a Mac, yet!

I know that using the method I use to sync books to my Audible app, I've rarely 
had an book not sync.  I think in the past three years, since I began doing all 
through the iDevice, I've only had two books not appear in my list.  For those 
two books, it was just that their system, although it had noticed that I 
purchased those books, something went wrong when it tried to sync and behaved 
as if I hadn't bought them.  At that time, I just called Audible themselves and 
they corrected the issue, and I tried once more and the app was able to see the 
books.

Besides that, each time I purchased books and returned to the app to refresh, 
the books appear.



From:   "Rose Combs" <roseco...@q.com>
To: <viphone@googlegroups.com>
Date:   2016/07/26 12:50 PM
Subject:    RE: What is with Audible?

Yes, well in January when I downloaded a book on the computer it asked if I 
wanted it to go to my iPhone or iPad and then told me next time I opened the 
app it would be there.  Now I am not asked but am not seeing the two books I 
bought after renewing my account of the iPhone to be downloaded.  Maybe I need 
to sign out on the phone and sign in again, I don't know.  It isn't like I 
don't have anything to read/listen to at the moment.  


Rose Combs
roseco...@q.com 


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jerry White
Sent: Monday, July 25, 2016 5:28 PM
To: viphone@googlegroups.com 
Subject: RE: What is with Audible?

I agree!  This used to be so simple!  Now, I usually end up using the JAWS 
cursor to download the books.  If you read the entire screen, it will say 
something like "Download".  I had to use the jaws cursor to hover the pointer 
over this and hope the menu opened up under it, press the down arrow, and hit 
enter.  Very hard to download now!  I did notice that it was easier in internet 
explorer than it was in mozilla firefox, though - if that helps any.

E-mail me offline if you need to talk further or more in depth.

sorry not too helpful at this point, going off of memory.
Jerry

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 2:31 PM
To: viphone@googlegroups.com 
Subject: Re: What is with Audible?

What do you mean by "select" your iPhone? How are you trying to
download the books? Also, is it just these two particular books?;

On 7/25/16, Rose Combs <roseco...@q.com> wrote:
> I seem not to be able to down load two books from Audible in my Library,
> nothing seems to be working, and I have tried to select my iPhone but no
> response.  This used to work.  There has to be a way!
>
>
>
>
>
> Rose Combs
>
> roseco...@q.com 
>
>
>
> --
> The following information is important for all members of the V iPhone
> list.
>
> If you have any questions or concerns about the running of this list, or if
> you feel that a member's post is inappropriate, please contact the owners or
> moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn -
> you can reach Cara at caraqu...@caraquinn.com 
>
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/ 
> ---
> You received this message because you are subscribed to the Google Groups
> "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to viphone+unsubscr...@googlegroups.com.
> To post to this group, send email to viphone@googlegroups.com.
> Visit this group at https://groups.google.com/group/viphone.
> For more options, visit https://groups.google.com/d/optout.
>


-- 
Kimberly

-- 
The following information is important for 

RE: What is with Audible?

[Rose Combs]

Yes, well in January when I downloaded a book on the computer it asked if I 
wanted it to go to my iPhone or iPad and then told me next time I opened the 
app it would be there.  Now I am not asked but am not seeing the two books I 
bought after renewing my account of the iPhone to be downloaded.  Maybe I need 
to sign out on the phone and sign in again, I don't know.  It isn't like I 
don't have anything to read/listen to at the moment.  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jerry White
Sent: Monday, July 25, 2016 5:28 PM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

I agree!  This used to be so simple!  Now, I usually end up using the JAWS 
cursor to download the books.  If you read the entire screen, it will say 
something like "Download".  I had to use the jaws cursor to hover the pointer 
over this and hope the menu opened up under it, press the down arrow, and hit 
enter.  Very hard to download now!  I did notice that it was easier in internet 
explorer than it was in mozilla firefox, though - if that helps any.

E-mail me offline if you need to talk further or more in depth.

sorry not too helpful at this point, going off of memory.
Jerry

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 2:31 PM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

What do you mean by "select" your iPhone? How are you trying to
download the books? Also, is it just these two particular books?;

On 7/25/16, Rose Combs <roseco...@q.com> wrote:
> I seem not to be able to down load two books from Audible in my Library,
> nothing seems to be working, and I have tried to select my iPhone but no
> response.  This used to work.  There has to be a way!
>
>
>
>
>
> Rose Combs
>
> roseco...@q.com
>
>
>
> --
> The following information is important for all members of the V iPhone
> list.
>
> If you have any questions or concerns about the running of this list, or if
> you feel that a member's post is inappropriate, please contact the owners or
> moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn -
> you can reach Cara at caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> ---
> You received this message because you are subscribed to the Google Groups
> "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to viphone+unsubscr...@googlegroups.com.
> To post to this group, send email to viphone@googlegroups.com.
> Visit this group at https://groups.google.com/group/viphone.
> For more options, visit https://groups.google.com/d/optout.
>


-- 
Kimberly

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you 
can reach Cara at caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
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RE: What is with Audible?

[Rose Combs]

I am not seeing the two books I ordered in June on my iPhone app, can see them 
on the computer but can't download like I did in the past and select my iPhone. 
 


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 3:24 PM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

What do you mean? I downloaded stuff to my phone from audible just this morning.

Sent from Kimber's iPad

> On Jul 25, 2016, at 6:00 PM, Bryan Schulz <b.sch...@sbcglobal.net> wrote:
> 
> Hi,
> 
> Yes it sucks and the company is aware of the problem.
> You have to let a tech guy with audible take over your computer remotely to 
> get anything downloaded until it is fixed.
> Bryan
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Rose Combs
> Sent: Monday, July 25, 2016 3:13 PM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> I am unable to download any books, to my iPhone as I did a couple of months 
> ago.  
> 
> 
> Rose Combs
> roseco...@q.com
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Kimber Gardner
> Sent: Monday, July 25, 2016 11:31 AM
> To: viphone@googlegroups.com
> Subject: Re: What is with Audible?
> 
> What do you mean by "select" your iPhone? How are you trying to download the 
> books? Also, is it just these two particular books?;
> 
>> On 7/25/16, Rose Combs <roseco...@q.com> wrote:
>> I seem not to be able to down load two books from Audible in my 
>> Library, nothing seems to be working, and I have tried to select my 
>> iPhone but no response.  This used to work.  There has to be a way!
>> 
>> 
>> 
>> 
>> 
>> Rose Combs
>> 
>> roseco...@q.com
>> 
>> 
>> 
>> --
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>> list.
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>> 
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> 
> 
> --
> Kimberly
> 
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RE: What is with Audible?

[Rose Combs]

Yes, get I have, but using computer this time as books are not showing on the 
app, not the two I am trying to get, the ones I bought after renewing my 
account!  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 3:23 PM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

Have you updated your audible app lately?

Sent from Kimber's iPad

> On Jul 25, 2016, at 4:12 PM, Rose Combs <roseco...@q.com> wrote:
> 
> I am unable to download any books, to my iPhone as I did a couple of months 
> ago.  
> 
> 
> Rose Combs
> roseco...@q.com
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Kimber Gardner
> Sent: Monday, July 25, 2016 11:31 AM
> To: viphone@googlegroups.com
> Subject: Re: What is with Audible?
> 
> What do you mean by "select" your iPhone? How are you trying to download the 
> books? Also, is it just these two particular books?;
> 
>> On 7/25/16, Rose Combs <roseco...@q.com> wrote:
>> I seem not to be able to down load two books from Audible in my 
>> Library, nothing seems to be working, and I have tried to select my 
>> iPhone but no response.  This used to work.  There has to be a way!
>> 
>> 
>> 
>> 
>> 
>> Rose Combs
>> 
>> roseco...@q.com
>> 
>> 
>> 
>> --
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>> list.
>> 
>> If you have any questions or concerns about the running of this list, 
>> or if you feel that a member's post is inappropriate, please contact 
>> the owners or moderators directly rather than posting on the list itself.
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>> Quinn - you can reach Cara at caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/viphone@googlegroups.com/
>> ---
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> 
> 
> --
> Kimberly
> 
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RE: What is with Audible?

[Rose Combs]

Not acceptable, really, this is ridiculous.  I just renewed my service after a 
couple of months when I did not realize it was not working, if they don't 
institute a fix soon I will discontinue it again, it isn't like I can't find 
loads of reading/listening material.  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Bryan Schulz
Sent: Monday, July 25, 2016 3:01 PM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

Hi,

Yes it sucks and the company is aware of the problem.
You have to let a tech guy with audible take over your computer remotely to get 
anything downloaded until it is fixed.
Bryan


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Rose Combs
Sent: Monday, July 25, 2016 3:13 PM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

I am unable to download any books, to my iPhone as I did a couple of months 
ago.  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 11:31 AM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

What do you mean by "select" your iPhone? How are you trying to download the 
books? Also, is it just these two particular books?;

On 7/25/16, Rose Combs <roseco...@q.com> wrote:
> I seem not to be able to down load two books from Audible in my 
> Library, nothing seems to be working, and I have tried to select my 
> iPhone but no response.  This used to work.  There has to be a way!
>
>
>
>
>
> Rose Combs
>
> roseco...@q.com
>
>
>
> --
> The following information is important for all members of the V iPhone 
> list.
>
> If you have any questions or concerns about the running of this list, 
> or if you feel that a member's post is inappropriate, please contact 
> the owners or moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor and your owner is Cara 
> Quinn - you can reach Cara at caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> ---
> You received this message because you are subscribed to the Google 
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--
Kimberly

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RE: What is with Audible?

[Bryan Schulz]

Hi,

I haven't done it on an iphone.
It didn't work a few weeks ago with jaws.
Bryan


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 5:24 PM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

What do you mean? I downloaded stuff to my phone from audible just this morning.

Sent from Kimber's iPad

> On Jul 25, 2016, at 6:00 PM, Bryan Schulz <b.sch...@sbcglobal.net> wrote:
> 
> Hi,
> 
> Yes it sucks and the company is aware of the problem.
> You have to let a tech guy with audible take over your computer remotely to 
> get anything downloaded until it is fixed.
> Bryan
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Rose Combs
> Sent: Monday, July 25, 2016 3:13 PM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> I am unable to download any books, to my iPhone as I did a couple of months 
> ago.  
> 
> 
> Rose Combs
> roseco...@q.com
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Kimber Gardner
> Sent: Monday, July 25, 2016 11:31 AM
> To: viphone@googlegroups.com
> Subject: Re: What is with Audible?
> 
> What do you mean by "select" your iPhone? How are you trying to download the 
> books? Also, is it just these two particular books?;
> 
>> On 7/25/16, Rose Combs <roseco...@q.com> wrote:
>> I seem not to be able to down load two books from Audible in my 
>> Library, nothing seems to be working, and I have tried to select my 
>> iPhone but no response.  This used to work.  There has to be a way!
>> 
>> 
>> 
>> 
>> 
>> Rose Combs
>> 
>> roseco...@q.com
>> 
>> 
>> 
>> --
>> The following information is important for all members of the V iPhone 
>> list.
>> 
>> If you have any questions or concerns about the running of this list, 
>> or if you feel that a member's post is inappropriate, please contact 
>> the owners or moderators directly rather than posting on the list itself.
>> 
>> Your V iPhone list moderator is Mark Taylor and your owner is Cara 
>> Quinn - you can reach Cara at caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/viphone@googlegroups.com/
>> ---
>> You received this message because you are subscribed to the Google 
>> Groups "VIPhone" group.
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>> an email to viphone+unsubscr...@googlegroups.com.
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>> For more options, visit https://groups.google.com/d/optout.
> 
> 
> --
> Kimberly
> 
> --
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RE: What is with Audible?

[Jerry White]

I agree!  This used to be so simple!  Now, I usually end up using the JAWS 
cursor to download the books.  If you read the entire screen, it will say 
something like "Download".  I had to use the jaws cursor to hover the pointer 
over this and hope the menu opened up under it, press the down arrow, and hit 
enter.  Very hard to download now!  I did notice that it was easier in internet 
explorer than it was in mozilla firefox, though - if that helps any.

E-mail me offline if you need to talk further or more in depth.

sorry not too helpful at this point, going off of memory.
Jerry

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 2:31 PM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

What do you mean by "select" your iPhone? How are you trying to
download the books? Also, is it just these two particular books?;

On 7/25/16, Rose Combs <roseco...@q.com> wrote:
> I seem not to be able to down load two books from Audible in my Library,
> nothing seems to be working, and I have tried to select my iPhone but no
> response.  This used to work.  There has to be a way!
>
>
>
>
>
> Rose Combs
>
> roseco...@q.com
>
>
>
> --
> The following information is important for all members of the V iPhone
> list.
>
> If you have any questions or concerns about the running of this list, or if
> you feel that a member's post is inappropriate, please contact the owners or
> moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn -
> you can reach Cara at caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
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> ---
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-- 
Kimberly

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RE: What is with Audible?

[Sieghard Weitzel]

Yes, I recently purchased some books which I hadn't downloaded yet and when I 
read the message that you can't download I tried it just now and it's 
downloading a book normally as we speak.

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 3:24 PM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

What do you mean? I downloaded stuff to my phone from audible just this morning.

Sent from Kimber's iPad

> On Jul 25, 2016, at 6:00 PM, Bryan Schulz <b.sch...@sbcglobal.net> wrote:
> 
> Hi,
> 
> Yes it sucks and the company is aware of the problem.
> You have to let a tech guy with audible take over your computer remotely to 
> get anything downloaded until it is fixed.
> Bryan
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Rose Combs
> Sent: Monday, July 25, 2016 3:13 PM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> I am unable to download any books, to my iPhone as I did a couple of months 
> ago.  
> 
> 
> Rose Combs
> roseco...@q.com
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Kimber Gardner
> Sent: Monday, July 25, 2016 11:31 AM
> To: viphone@googlegroups.com
> Subject: Re: What is with Audible?
> 
> What do you mean by "select" your iPhone? How are you trying to 
> download the books? Also, is it just these two particular books?;
> 
>> On 7/25/16, Rose Combs <roseco...@q.com> wrote:
>> I seem not to be able to down load two books from Audible in my 
>> Library, nothing seems to be working, and I have tried to select my 
>> iPhone but no response.  This used to work.  There has to be a way!
>> 
>> 
>> 
>> 
>> 
>> Rose Combs
>> 
>> roseco...@q.com
>> 
>> 
>> 
>> --
>> The following information is important for all members of the V 
>> iPhone list.
>> 
>> If you have any questions or concerns about the running of this list, 
>> or if you feel that a member's post is inappropriate, please contact 
>> the owners or moderators directly rather than posting on the list itself.
>> 
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Re: What is with Audible?

[Kimber Gardner]

What do you mean? I downloaded stuff to my phone from audible just this morning.

Sent from Kimber's iPad

> On Jul 25, 2016, at 6:00 PM, Bryan Schulz <b.sch...@sbcglobal.net> wrote:
> 
> Hi,
> 
> Yes it sucks and the company is aware of the problem.
> You have to let a tech guy with audible take over your computer remotely to 
> get anything downloaded until it is fixed.
> Bryan
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Rose Combs
> Sent: Monday, July 25, 2016 3:13 PM
> To: viphone@googlegroups.com
> Subject: RE: What is with Audible?
> 
> I am unable to download any books, to my iPhone as I did a couple of months 
> ago.  
> 
> 
> Rose Combs
> roseco...@q.com
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Kimber Gardner
> Sent: Monday, July 25, 2016 11:31 AM
> To: viphone@googlegroups.com
> Subject: Re: What is with Audible?
> 
> What do you mean by "select" your iPhone? How are you trying to download the 
> books? Also, is it just these two particular books?;
> 
>> On 7/25/16, Rose Combs <roseco...@q.com> wrote:
>> I seem not to be able to down load two books from Audible in my 
>> Library, nothing seems to be working, and I have tried to select my 
>> iPhone but no response.  This used to work.  There has to be a way!
>> 
>> 
>> 
>> 
>> 
>> Rose Combs
>> 
>> roseco...@q.com
>> 
>> 
>> 
>> --
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>> list.
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>> 
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Re: What is with Audible?

[Kimber Gardner]

Have you updated your audible app lately?

Sent from Kimber's iPad

> On Jul 25, 2016, at 4:12 PM, Rose Combs <roseco...@q.com> wrote:
> 
> I am unable to download any books, to my iPhone as I did a couple of months 
> ago.  
> 
> 
> Rose Combs
> roseco...@q.com
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Kimber Gardner
> Sent: Monday, July 25, 2016 11:31 AM
> To: viphone@googlegroups.com
> Subject: Re: What is with Audible?
> 
> What do you mean by "select" your iPhone? How are you trying to download the 
> books? Also, is it just these two particular books?;
> 
>> On 7/25/16, Rose Combs <roseco...@q.com> wrote:
>> I seem not to be able to down load two books from Audible in my 
>> Library, nothing seems to be working, and I have tried to select my 
>> iPhone but no response.  This used to work.  There has to be a way!
>> 
>> 
>> 
>> 
>> 
>> Rose Combs
>> 
>> roseco...@q.com
>> 
>> 
>> 
>> --
>> The following information is important for all members of the V iPhone 
>> list.
>> 
>> If you have any questions or concerns about the running of this list, 
>> or if you feel that a member's post is inappropriate, please contact 
>> the owners or moderators directly rather than posting on the list itself.
>> 
>> Your V iPhone list moderator is Mark Taylor and your owner is Cara 
>> Quinn - you can reach Cara at caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/viphone@googlegroups.com/
>> ---
>> You received this message because you are subscribed to the Google 
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> 
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RE: What is with Audible?

[Bryan Schulz]

Hi,

Yes it sucks and the company is aware of the problem.
You have to let a tech guy with audible take over your computer remotely to get 
anything downloaded until it is fixed.
Bryan


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Rose Combs
Sent: Monday, July 25, 2016 3:13 PM
To: viphone@googlegroups.com
Subject: RE: What is with Audible?

I am unable to download any books, to my iPhone as I did a couple of months 
ago.  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 11:31 AM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

What do you mean by "select" your iPhone? How are you trying to download the 
books? Also, is it just these two particular books?;

On 7/25/16, Rose Combs <roseco...@q.com> wrote:
> I seem not to be able to down load two books from Audible in my 
> Library, nothing seems to be working, and I have tried to select my 
> iPhone but no response.  This used to work.  There has to be a way!
>
>
>
>
>
> Rose Combs
>
> roseco...@q.com
>
>
>
> --
> The following information is important for all members of the V iPhone 
> list.
>
> If you have any questions or concerns about the running of this list, 
> or if you feel that a member's post is inappropriate, please contact 
> the owners or moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor and your owner is Cara 
> Quinn - you can reach Cara at caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> ---
> You received this message because you are subscribed to the Google 
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RE: What is with Audible?

[Rose Combs]

I am unable to download any books, to my iPhone as I did a couple of months 
ago.  


Rose Combs
roseco...@q.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kimber Gardner
Sent: Monday, July 25, 2016 11:31 AM
To: viphone@googlegroups.com
Subject: Re: What is with Audible?

What do you mean by "select" your iPhone? How are you trying to download the 
books? Also, is it just these two particular books?;

On 7/25/16, Rose Combs <roseco...@q.com> wrote:
> I seem not to be able to down load two books from Audible in my 
> Library, nothing seems to be working, and I have tried to select my 
> iPhone but no response.  This used to work.  There has to be a way!
>
>
>
>
>
> Rose Combs
>
> roseco...@q.com
>
>
>
> --
> The following information is important for all members of the V iPhone 
> list.
>
> If you have any questions or concerns about the running of this list, 
> or if you feel that a member's post is inappropriate, please contact 
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>
> Your V iPhone list moderator is Mark Taylor and your owner is Cara 
> Quinn - you can reach Cara at caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> ---
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Kimberly

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Re: What is with Audible?

[Kimber Gardner]

What do you mean by "select" your iPhone? How are you trying to
download the books? Also, is it just these two particular books?;

On 7/25/16, Rose Combs  wrote:
> I seem not to be able to down load two books from Audible in my Library,
> nothing seems to be working, and I have tried to select my iPhone but no
> response.  This used to work.  There has to be a way!
>
>
>
>
>
> Rose Combs
>
> roseco...@q.com
>
>
>
> --
> The following information is important for all members of the V iPhone
> list.
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>
> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn -
> you can reach Cara at caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
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-- 
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