Update on Password problem update

[Pat]

Hello, all, 
Many thanks to all who wrote back with suggestions — Diana, Susan, Peter, Tim, 
Neil. I can log into the computer now. I rang Apple this morning, and was 
passed through several people to an Apple technician. After he had tried making 
a few new passwords, and getting the same result as me (in other words — they 
didn’t work), he guided me through a process using Terminal, and we finally 
arriived at the fix. It took about 2 hours to get there, an ordeal. 

But the news is not all good. All my settings and a lot of personal stuff (Key 
Chain!) is gone, It seems I have to argue with bossy applications to replace 
the info into them. My 3 Mail accounts persistently rejected having the proper 
Mail passwords replaced several times. 

I don’t have Time Machine, just a very large backup hard disk and Super Duper. 
I do not see any of the Key Chain data — does Super Duper hide it anywhere? If 
it is not there, I’m going to have a hard time.

Apple's automated guide to retrieving passwords needs some urgent improvement. 
It is impossible in places to know just which password is to be retrieved: thel 
log-in name or Apple ID. In my case, it was the password specifically to start 
the computer.

And I will not be changing the new password any time soon.

Thanks again,
Pat



> On 21 Nov 2018, at 07:17, Diana & Graham Stevens  wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I got 
> no answers. I rang in the late afternoon and got through very quickly. The 
> man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
> 
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Re: Password problem update

[Diana & Graham Stevens]

Hi Jewels

The problem I had was quite different. My husband’s iPhone kept asking him to 
sign in to his Apple ID. When we tried it never worked.

I rang Apple and they told me to log into the Apple ID server. I did, it worked.

Later he sent us an email with a couple of URLs, I did not look at them at the 
time, I’m due at a function on 5 min so no time now. This is from his email:

Hi Graham and Diana, 

Based on the details you provided, we think you might find the following 
information helpful:

Sign in with your Apple ID   

We are here to help. At Apple Support , you 
can learn more about your product, download the latest software updates, and 
share tips and solutions with other users. You can also find out the best way 
to contact us. 

Good luck
Diana

> On 21 Nov 2018, at 10:25 am, Julie Bedford  wrote:
> 
> Diana,
> 
> Could you please let us know the URL address
> 
> Thanks
> Jewels
>> On 21 Nov 2018, at 7:17 AM, Diana & Graham Stevens  
>> wrote:
>> 
>> Hi Pat
>> 
>> Why don’t you ring Apple support. They solved my password problem when I got 
>> no answers. I rang in the late afternoon and got through very quickly. The 
>> man also sent me the URL so I could find it again plus some other useful 
>> URLs.
>> 
>> Good luck
>> 
>> Diana
>> 
>> Sent from my iPad
>> 
>>> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
>>> 
>>> Pat, if you change your Apple password, it is universal. That becomes the 
>>> password you use with your Apple ID and the new password will have to be 
>>> used for all of your devices. It’s not a bug. Just make sure that you are 
>>> using the same password on all of your devices.
>>> 
>>> When you change the password on your computer and it doesn’t ‘work’ does 
>>> the same new password work on your other devices?
>>> 
>>> Cheers, Susan.
>>> 
>>> Sent from my iPad
>>> 
 On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
 
 I have now supposedly reset my password 3 times, except none of them have 
 worked. Apple ‘support’ has not helped at all. The automated system does 
 not target the right objectives. It drags in my phone and iPad and tries 
 to make new passwords for them, when it is the computer that needs it.
 
 I asked for a chat; the response was, we will get to you in 2 minutes. 20 
 minutes later it blanked out. Another page asked for the serial number. I 
 assumed they meant for the computer. I found the number on the bottom and 
 duly typed it in. Message came up: “this is not a valid serial number”. 
 But it is.
 
 So I am hoping WAMUG has some better advice. 
 
 Hopefully,
 Pat
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Re: Password problem update

[Neil Houghton]

Hi Pat,

As Tim and Peter have said, I think you need to clarify which password you 
"changed" and how you have tried to "reset" it/them.

When you originally said"I changed the PW for my desktop computer 
yesterday"  I assumed you were talking about your user login password - if so, 
this password is specific to a particular OSX computer - in fact it is specific 
to a particular user account on each computer. 

However, the reset you are describing - which is applying to your phone and 
iPad - sounds more like the password for your Apple ID, which is how you access 
your Apple account on any of your devices for such things as iCloud access, 
iTunes music, app store software etc.

Obviously if the password that you originally reset WAS your user account 
password then trying to reset your Apple ID password will not help.

If your problem IS with your user account password then this Apple support page 
might help:
< https://support.apple.com/en-au/HT202860 >

Please forgive if I am missing the point or stating the obvious.


HTH


Cheers


Neil

-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com




-Original Message-
From:  on behalf of Patricia 
Scott 
Reply-To: WAMUG 
Date: Tuesday, 20 November 2018 at 22:13
To: WAMUG 
Subject: Password problem update

I have now supposedly reset my password 3 times, except none of them have 
worked. Apple ‘support’ has not helped at all. The automated system does not 
target the right objectives. It drags in my phone and iPad and tries to make 
new passwords for them, when it is the computer that needs it.

I asked for a chat; the response was, we will get to you in 2 minutes. 20 
minutes later it blanked out. Another page asked for the serial number. I 
assumed they meant for the computer. I found the number on the bottom and duly 
typed it in. Message came up: “this is not a valid serial number”. But it is.

So I am hoping WAMUG has some better advice. 

Hopefully,
Pat
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Re: Password problem update

[Julie Bedford]

Diana,

Could you please let us know the URL address

Thanks
Jewels
> On 21 Nov 2018, at 7:17 AM, Diana & Graham Stevens  
> wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I got 
> no answers. I rang in the late afternoon and got through very quickly. The 
> man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
>> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
>> 
>> Pat, if you change your Apple password, it is universal. That becomes the 
>> password you use with your Apple ID and the new password will have to be 
>> used for all of your devices. It’s not a bug. Just make sure that you are 
>> using the same password on all of your devices.
>> 
>> When you change the password on your computer and it doesn’t ‘work’ does the 
>> same new password work on your other devices?
>> 
>> Cheers, Susan.
>> 
>> Sent from my iPad
>> 
>>> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
>>> 
>>> I have now supposedly reset my password 3 times, except none of them have 
>>> worked. Apple ‘support’ has not helped at all. The automated system does 
>>> not target the right objectives. It drags in my phone and iPad and tries to 
>>> make new passwords for them, when it is the computer that needs it.
>>> 
>>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
>>> minutes later it blanked out. Another page asked for the serial number. I 
>>> assumed they meant for the computer. I found the number on the bottom and 
>>> duly typed it in. Message came up: “this is not a valid serial number”. But 
>>> it is.
>>> 
>>> So I am hoping WAMUG has some better advice. 
>>> 
>>> Hopefully,
>>> Pat
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Re: Password problem update

[Tim Law]

Is the problem logging into the computer or is the problem logging into your 
AppleID

Regards
Tim

Sent from Tim's iPhone

> On 21 Nov 2018, at 7:17 am, Diana & Graham Stevens  
> wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I got 
> no answers. I rang in the late afternoon and got through very quickly. The 
> man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
>> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
>> 
>> Pat, if you change your Apple password, it is universal. That becomes the 
>> password you use with your Apple ID and the new password will have to be 
>> used for all of your devices. It’s not a bug. Just make sure that you are 
>> using the same password on all of your devices.
>> 
>> When you change the password on your computer and it doesn’t ‘work’ does the 
>> same new password work on your other devices?
>> 
>> Cheers, Susan.
>> 
>> Sent from my iPad
>> 
>>> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
>>> 
>>> I have now supposedly reset my password 3 times, except none of them have 
>>> worked. Apple ‘support’ has not helped at all. The automated system does 
>>> not target the right objectives. It drags in my phone and iPad and tries to 
>>> make new passwords for them, when it is the computer that needs it.
>>> 
>>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
>>> minutes later it blanked out. Another page asked for the serial number. I 
>>> assumed they meant for the computer. I found the number on the bottom and 
>>> duly typed it in. Message came up: “this is not a valid serial number”. But 
>>> it is.
>>> 
>>> So I am hoping WAMUG has some better advice. 
>>> 
>>> Hopefully,
>>> Pat
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Re: Need password help

[Peter Hinchliffe]

> On 20 Nov 2018, at 2:07 pm, Patricia Scott  wrote:
> 
> Dear WAmuggers,
> 
> I changed the PW for my desktop computer yesterday. Today I tried to start 
> the computer, but the PW was ‘wrong’. 
> 
> I looked for help on the Apple website, and followed the convoluted 
> instructions to make a new PW. But the new PW doesn’t work — or does it take 
> more time?
> 
> My phone and iPad were involved in this process as well, so I am not sure 
> which devices use the new password or what I should do next.
> 
> Pat

Can you summarise the steps you’ve taken so far to change the password? This 
will avoid lengthy explanations of all the possible things you might need to do 
to fix the problem, and give us some clues on how to advise you fuether.


Kind regards,

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

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Re: Password problem update

[Diana & Graham Stevens]

Hi Pat

Why don’t you ring Apple support. They solved my password problem when I got no 
answers. I rang in the late afternoon and got through very quickly. The man 
also sent me the URL so I could find it again plus some other useful URLs.

Good luck

Diana

Sent from my iPad

> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
> 
> Pat, if you change your Apple password, it is universal. That becomes the 
> password you use with your Apple ID and the new password will have to be used 
> for all of your devices. It’s not a bug. Just make sure that you are using 
> the same password on all of your devices.
> 
> When you change the password on your computer and it doesn’t ‘work’ does the 
> same new password work on your other devices?
> 
> Cheers, Susan.
> 
> Sent from my iPad
> 
>> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
>> 
>> I have now supposedly reset my password 3 times, except none of them have 
>> worked. Apple ‘support’ has not helped at all. The automated system does not 
>> target the right objectives. It drags in my phone and iPad and tries to make 
>> new passwords for them, when it is the computer that needs it.
>> 
>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
>> minutes later it blanked out. Another page asked for the serial number. I 
>> assumed they meant for the computer. I found the number on the bottom and 
>> duly typed it in. Message came up: “this is not a valid serial number”. But 
>> it is.
>> 
>> So I am hoping WAMUG has some better advice. 
>> 
>> Hopefully,
>> Pat
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Re: Password problem update

[Susan Hastings]

Pat, if you change your Apple password, it is universal. That becomes the 
password you use with your Apple ID and the new password will have to be used 
for all of your devices. It’s not a bug. Just make sure that you are using the 
same password on all of your devices.

When you change the password on your computer and it doesn’t ‘work’ does the 
same new password work on your other devices?

Cheers, Susan.

Sent from my iPad

> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
> 
> I have now supposedly reset my password 3 times, except none of them have 
> worked. Apple ‘support’ has not helped at all. The automated system does not 
> target the right objectives. It drags in my phone and iPad and tries to make 
> new passwords for them, when it is the computer that needs it.
> 
> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
> minutes later it blanked out. Another page asked for the serial number. I 
> assumed they meant for the computer. I found the number on the bottom and 
> duly typed it in. Message came up: “this is not a valid serial number”. But 
> it is.
> 
> So I am hoping WAMUG has some better advice. 
> 
> Hopefully,
> Pat
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Password problem update

[Patricia Scott]

I have now supposedly reset my password 3 times, except none of them have 
worked. Apple ‘support’ has not helped at all. The automated system does not 
target the right objectives. It drags in my phone and iPad and tries to make 
new passwords for them, when it is the computer that needs it.

I asked for a chat; the response was, we will get to you in 2 minutes. 20 
minutes later it blanked out. Another page asked for the serial number. I 
assumed they meant for the computer. I found the number on the bottom and duly 
typed it in. Message came up: “this is not a valid serial number”. But it is.

So I am hoping WAMUG has some better advice. 

Hopefully,
Pat
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