Re: Update from Yosemite to Sierra 10.12.4

[Pat]

Thank you very much, Ronni,

I was not aware of the macOS Sierra app — it must be a new method since I 
installed Yosemite. I was confused by the name being so similar to the later 
updates.

It took a long time to download and install, but things on my computer are 
mostly back to normal. I have a few small gripes: it doesn’t seem possible now 
to view emails before they are downloaded. That was a feature I liked very much 
— weed out the recognizable bad ones before they hit my desktop.

Folders have been shuffled into different locations, and my custom icons have 
been removed, but that just takes a little time to fix.

Again, many thanks!

Pat




> On 3 Jun 2017, at 22:02, Ronni Brown  wrote:
> 
> Hi Pat,
> 
> You are upgrading from Yosemite to Sierra, you first require to install macOS 
> Sierra.app - NOT the Sierra Combo 10.12.5
> Combo Updates update the base version of a Mac OS X release to the version 
> specified in the Combo Update, including all intermediate updates. 
> For example, the  Combo Update updates any earlier version of macOS Sierra 
> 10.12.0 
> to macOS Sierra 10.12.5 using a single installer, as opposed to installing 
> the individual 10.12.1, 10.12.2, 10.12.3, and 10.12.4 updates.
> Go to this link  >
> 
> Make sure you do backups, check updates for applications you use that they 
> are compatible, do the preparation!
> 
> Cheers,
> Ronni 
> 
> 
> ---
> 
> 
>> On 3 Jun 2017, at 6:39 pm, Pat > > wrote:
>> 
>> I also am having a problem updating from OSX 10.10.5.  I first downloaded 
>> the latest Sierra Combo to 10.12.5. When I tried to install it, the message 
>> said it could only be installed on 10.12.2. So I downloaded the Combo 
>> installer for that. When I tried to install it, it said it could only be 
>> installed on 10.11.1. 
>> 
>> I have downloaded that Combo now, but it still says it has to be installed 
>> on 10.11.0. I have searched for such a Combo installer without success. 
>> 
>> Need some advice as to what to do. I thought Combo installations should work 
>> on any previous OS. Certainly, Yosemite is the last iteration of OSX 10. The 
>> Apple "support help" has not provided any information.
>> 
>> Hopefully,
>> Pat
>> 
>> 
> 
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Re: Update from Yosemite to Sierra 10.12.4

[Ronni Brown]

Hi Pat,

You are upgrading from Yosemite to Sierra, you first require to install macOS 
Sierra.app - NOT the Sierra Combo 10.12.5
Combo Updates update the base version of a Mac OS X release to the version 
specified in the Combo Update, including all intermediate updates. 
For example, the  Combo Update updates any earlier version of macOS Sierra 
10.12.0 
to macOS Sierra 10.12.5 using a single installer, as opposed to installing the 
individual 10.12.1, 10.12.2, 10.12.3, and 10.12.4 updates.
Go to this link >

Make sure you do backups, check updates for applications you use that they are 
compatible, do the preparation!

Cheers,
Ronni 


---


> On 3 Jun 2017, at 6:39 pm, Pat  wrote:
> 
> I also am having a problem updating from OSX 10.10.5.  I first downloaded the 
> latest Sierra Combo to 10.12.5. When I tried to install it, the message said 
> it could only be installed on 10.12.2. So I downloaded the Combo installer 
> for that. When I tried to install it, it said it could only be installed on 
> 10.11.1. 
> 
> I have downloaded that Combo now, but it still says it has to be installed on 
> 10.11.0. I have searched for such a Combo installer without success. 
> 
> Need some advice as to what to do. I thought Combo installations should work 
> on any previous OS. Certainly, Yosemite is the last iteration of OSX 10. The 
> Apple "support help" has not provided any information.
> 
> Hopefully,
> Pat
> 
> 

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Re: Update from Yosemite to Sierra 10.12.4

[Pat]

I also am having a problem updating from OSX 10.10.5.  I first downloaded the 
latest Sierra Combo to 10.12.5. When I tried to install it, the message said it 
could only be installed on 10.12.2. So I downloaded the Combo installer for 
that. When I tried to install it, it said it could only be installed on 
10.11.1. 

I have downloaded that Combo now, but it still says it has to be installed on 
10.11.0. I have searched for such a Combo installer without success. 

Need some advice as to what to do. I thought Combo installations should work on 
any previous OS. Certainly, Yosemite is the last iteration of OSX 10. The Apple 
"support help" has not provided any information.

Hopefully,
Pat

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Re: Update from Yosemite to Sierra 10.12.4

[Ronda Brown]

That's good to hear Peter thanks for letting me know all is ok now. 
I'm sure your son will have leant something and will now enjoy using Sierra, it 
is a great operating system!

And- hey Peter sorry about the Eagles, but 'The Pies' had a win! Yay 😊 

Cheers,
Ronni

Sent from Ronni's iPhone 7 Plus

> On 9 Apr 2017, at 7:22 pm, Peter Crisp  wrote:
> 
> Hi Ronnie, problem is sorted now, did these items in your instructions all 
> seems good. I am so relieved thanks for your spot on advice again, my son 
> very thankful too.
> 
> Regards
> 
> Pete
>> On 9 Apr 2017, at 7:30 am, Ronni Brown  wrote:
>> 
>> Forgot to mention Peter in previous email - Make sure your son follows 
>> closely and performs the post installation Tasks after running the Combo 
>> Update., I would suspect he missed some of this in his first attempt to 
>> upgrade from Yosemite to Sierra.
>> 
>> Perform Post-installation Tasks:
>> A) Respond to Immediate Questions
>> Among the most common questions are requests for your user account password 
>> or Apple ID password. For example, certain apps may once again need an 
>> administrator’s authorization to make changes to your data, and various apps 
>> that use your Apple ID (including iTunes and iBooks) may need you to sign in 
>> again.
>> 
>> Check System Preferences > iCloud to make sure you’re signed in to iCloud 
>> (and with the correct Apple ID). Do the same in iTunes (Account > View My 
>> Account) and the App Store (Store > View My Account).
>> NOTE:  Make sure “iCloud Drive” in NOT activated! (unless you wish to use 
>> it; you can set it up at a later date if needed)
>> 
>> B) The next thing you should do is to update macOS itself (and any other 
>> crucial Apple software) to the latest version. Sometimes Apple releases bug 
>> fixes and security updates almost immediately after a major upgrade, and if 
>> any such urgent updates are available, it’s in your best interest to install 
>> them right away.
>> 
>> C) Review the Incompatible Software Folder
>> If the Sierra installer encounters any known incompatibilities, it moves the 
>> problematic software to an Incompatible Software folder and explains what it 
>> moved on one of the final screens of Setup Assistant. (After Setup Assistant 
>> quits, you can find the Incompatible Software folder at the top level of 
>> your startup disk, at the top level of your home folder, or even in both 
>> places, depending on the location of the soft- ware that was disabled.)
>> 
>> D) Deal with Other Surprises
>> Apple Mail:  The first time you launch Mail, a window informs you that it’s 
>> “upgrading” your mail database. This step should take no more than a few 
>> minutes, and is necessary because the Sierra version of Mail has updated the 
>> database format it uses to store information about your messages.
>> 
>> Mail plug-ins: The first time you open Mail after upgrading, it moves most 
>> incompatible third-party plug-ins (which are normally stored in 
>> ~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and displays 
>> an alert telling you what it’s disabled. Don’t try to reenable these 
>> manually; Mail will thwart your every effort to get them working. 
>> Check with the developer to see if a Sierra- compatible update is available.
>> 
>> E) System Preferences Changes:
>> As usual, Apple added, moved, and renamed a few items in System Preferences.
>> I won’t do into the changes here, I’m just alerting you to check.
>> 
>> Cheers,
>> Ronni
>> 
>>> On 9 Apr 2017, at 7:10 am, Ronni Brown  wrote:
>>> 
>>> Hi Peter,
>>> 
>>> Download and install the Combo macOS Sierra 10.12.4 Combo Update on your 
>>> son’s MacBook Pro.
>>> 
>>> Download macOS Sierra 10.12.4 Combo Update
>>> 
>>>  https://support.apple.com/kb/DL1910?locale=en_US
>>> 
>>> Let me know if that corrects his problems.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> macOS Sierra 10.12.4
>>> 
 On 9 Apr 2017, at 6:43 am, Peter Crisp  wrote:
 
 On Friday evening my son pushed the OSX Update on his MacBook Pro (late 
 2011) to move to Sierra 10.12.4 from Yosemite. The update went fine and I 
 forced a TM backup prior to starting. It seems to have all worked ok and 
 even the backup processed without hitch (unlike my own issue with 
 FileVault now resolved). His MacBook is still set with FileVault OFF. 
 
 Short story is that he cannot access the Internet. Safari or Google Chrome 
 both will not respond - progress bar stops about 10% in and then stuck. 
 Network diagnostic assistance says "Your internet connection appears to be 
 working correctly". Backups to WiFi TM are working fine. Unable to login 
 to iCloud from his MacBook as no external Comms. I've checked his password 
 using myiPad in "Manage my AppleID" and this password is clearly not the 
 caus

Re: Update from Yosemite to Sierra 10.12.4

[Peter Crisp]

Hi Ronnie, problem is sorted now, did these items in your instructions all 
seems good. I am so relieved thanks for your spot on advice again, my son very 
thankful too.

Regards

Pete
> On 9 Apr 2017, at 7:30 am, Ronni Brown  wrote:
> 
> Forgot to mention Peter in previous email - Make sure your son follows 
> closely and performs the post installation Tasks after running the Combo 
> Update., I would suspect he missed some of this in his first attempt to 
> upgrade from Yosemite to Sierra.
> 
> Perform Post-installation Tasks:
> A) Respond to Immediate Questions
> Among the most common questions are requests for your user account password 
> or Apple ID password. For example, certain apps may once again need an 
> administrator’s authorization to make changes to your data, and various apps 
> that use your Apple ID (including iTunes and iBooks) may need you to sign in 
> again.
> 
> Check System Preferences > iCloud to make sure you’re signed in to iCloud 
> (and with the correct Apple ID). Do the same in iTunes (Account > View My 
> Account) and the App Store (Store > View My Account).
> NOTE:  Make sure “iCloud Drive” in NOT activated! (unless you wish to use it; 
> you can set it up at a later date if needed)
> 
> B) The next thing you should do is to update macOS itself (and any other 
> crucial Apple software) to the latest version. Sometimes Apple releases bug 
> fixes and security updates almost immediately after a major upgrade, and if 
> any such urgent updates are available, it’s in your best interest to install 
> them right away.
> 
> C) Review the Incompatible Software Folder
> If the Sierra installer encounters any known incompatibilities, it moves the 
> problematic software to an Incompatible Software folder and explains what it 
> moved on one of the final screens of Setup Assistant. (After Setup Assistant 
> quits, you can find the Incompatible Software folder at the top level of your 
> startup disk, at the top level of your home folder, or even in both places, 
> depending on the location of the soft- ware that was disabled.)
> 
> D) Deal with Other Surprises
> Apple Mail:  The first time you launch Mail, a window informs you that it’s 
> “upgrading” your mail database. This step should take no more than a few 
> minutes, and is necessary because the Sierra version of Mail has updated the 
> database format it uses to store information about your messages.
> 
> Mail plug-ins: The first time you open Mail after upgrading, it moves most 
> incompatible third-party plug-ins (which are normally stored in 
> ~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and displays 
> an alert telling you what it’s disabled. Don’t try to reenable these 
> manually; Mail will thwart your every effort to get them working. 
> Check with the developer to see if a Sierra- compatible update is available.
> 
> E) System Preferences Changes:
> As usual, Apple added, moved, and renamed a few items in System Preferences.
> I won’t do into the changes here, I’m just alerting you to check.
> 
> Cheers,
> Ronni
> 
>> On 9 Apr 2017, at 7:10 am, Ronni Brown > > wrote:
>> 
>> Hi Peter,
>> 
>> Download and install the Combo macOS Sierra 10.12.4 Combo Update on your 
>> son’s MacBook Pro.
>> 
>> Download macOS Sierra 10.12.4 Combo Update
>> 
>>  https://support.apple.com/kb/DL1910?locale=en_US 
>> 
>> 
>> Let me know if that corrects his problems.
>> 
>> Cheers,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> macOS Sierra 10.12.4
>> 
>>> On 9 Apr 2017, at 6:43 am, Peter Crisp >> > wrote:
>>> 
>>> On Friday evening my son pushed the OSX Update on his MacBook Pro (late 
>>> 2011) to move to Sierra 10.12.4 from Yosemite. The update went fine and I 
>>> forced a TM backup prior to starting. It seems to have all worked ok and 
>>> even the backup processed without hitch (unlike my own issue with FileVault 
>>> now resolved). His MacBook is still set with FileVault OFF. 
>>> 
>>> Short story is that he cannot access the Internet. Safari or Google Chrome 
>>> both will not respond - progress bar stops about 10% in and then stuck. 
>>> Network diagnostic assistance says "Your internet connection appears to be 
>>> working correctly". Backups to WiFi TM are working fine. Unable to login to 
>>> iCloud from his MacBook as no external Comms. I've checked his password 
>>> using myiPad in "Manage my AppleID" and this password is clearly not the 
>>> cause of error - just simply no Comms to outside the house.
>>> 
>>> All other computers and devices no problem communicating outside.
>>> 
>>> I had a browse and others have indicated Safari problems with the 10.12.4 
>>> update and that rolling back to 10.12.3 resolves the issue. Not an option 
>>> here as he has come 'from' Yosemite. 
>>> 
>

Re: Update from Yosemite to Sierra 10.12.4

[Ronni Brown]

Forgot to mention Peter in previous email - Make sure your son follows closely 
and performs the post installation Tasks after running the Combo Update., I 
would suspect he missed some of this in his first attempt to upgrade from 
Yosemite to Sierra.

Perform Post-installation Tasks:
A) Respond to Immediate Questions
Among the most common questions are requests for your user account password or 
Apple ID password. For example, certain apps may once again need an 
administrator’s authorization to make changes to your data, and various apps 
that use your Apple ID (including iTunes and iBooks) may need you to sign in 
again.

Check System Preferences > iCloud to make sure you’re signed in to iCloud (and 
with the correct Apple ID). Do the same in iTunes (Account > View My Account) 
and the App Store (Store > View My Account).
NOTE:  Make sure “iCloud Drive” in NOT activated! (unless you wish to use it; 
you can set it up at a later date if needed)

B) The next thing you should do is to update macOS itself (and any other 
crucial Apple software) to the latest version. Sometimes Apple releases bug 
fixes and security updates almost immediately after a major upgrade, and if any 
such urgent updates are available, it’s in your best interest to install them 
right away.

C) Review the Incompatible Software Folder
If the Sierra installer encounters any known incompatibilities, it moves the 
problematic software to an Incompatible Software folder and explains what it 
moved on one of the final screens of Setup Assistant. (After Setup Assistant 
quits, you can find the Incompatible Software folder at the top level of your 
startup disk, at the top level of your home folder, or even in both places, 
depending on the location of the soft- ware that was disabled.)

D) Deal with Other Surprises
Apple Mail:  The first time you launch Mail, a window informs you that it’s 
“upgrading” your mail database. This step should take no more than a few 
minutes, and is necessary because the Sierra version of Mail has updated the 
database format it uses to store information about your messages.

Mail plug-ins: The first time you open Mail after upgrading, it moves most 
incompatible third-party plug-ins (which are normally stored in 
~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and displays an 
alert telling you what it’s disabled. Don’t try to reenable these manually; 
Mail will thwart your every effort to get them working. 
Check with the developer to see if a Sierra- compatible update is available.

E) System Preferences Changes:
As usual, Apple added, moved, and renamed a few items in System Preferences.
I won’t do into the changes here, I’m just alerting you to check.

Cheers,
Ronni

> On 9 Apr 2017, at 7:10 am, Ronni Brown  wrote:
> 
> Hi Peter,
> 
> Download and install the Combo macOS Sierra 10.12.4 Combo Update on your 
> son’s MacBook Pro.
> 
> Download macOS Sierra 10.12.4 Combo Update
> 
>  https://support.apple.com/kb/DL1910?locale=en_US 
> 
> 
> Let me know if that corrects his problems.
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> macOS Sierra 10.12.4
> 
>> On 9 Apr 2017, at 6:43 am, Peter Crisp > > wrote:
>> 
>> On Friday evening my son pushed the OSX Update on his MacBook Pro (late 
>> 2011) to move to Sierra 10.12.4 from Yosemite. The update went fine and I 
>> forced a TM backup prior to starting. It seems to have all worked ok and 
>> even the backup processed without hitch (unlike my own issue with FileVault 
>> now resolved). His MacBook is still set with FileVault OFF. 
>> 
>> Short story is that he cannot access the Internet. Safari or Google Chrome 
>> both will not respond - progress bar stops about 10% in and then stuck. 
>> Network diagnostic assistance says "Your internet connection appears to be 
>> working correctly". Backups to WiFi TM are working fine. Unable to login to 
>> iCloud from his MacBook as no external Comms. I've checked his password 
>> using myiPad in "Manage my AppleID" and this password is clearly not the 
>> cause of error - just simply no Comms to outside the house.
>> 
>> All other computers and devices no problem communicating outside.
>> 
>> I had a browse and others have indicated Safari problems with the 10.12.4 
>> update and that rolling back to 10.12.3 resolves the issue. Not an option 
>> here as he has come 'from' Yosemite. 
>> 
>> All other apps requiring external Comms also do not respond; Mail, iTunes, 
>> iCloud music etc. I even replicated the DNS settings from my MacBook all to 
>> no avail. 
>> 
>> All clues anyone? Anything is possible after the Dockers rolled the reigning 
>> premiers!!
>> 
>> Regards
>> 
>> 
>> Pete
> 
> 
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Re: Update from Yosemite to Sierra 10.12.4

[Ronni Brown]

Hi Peter,

Download and install the Combo macOS Sierra 10.12.4 Combo Update on your son’s 
MacBook Pro.

Download macOS Sierra 10.12.4 Combo Update

 https://support.apple.com/kb/DL1910?locale=en_US 


Let me know if that corrects his problems.

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

macOS Sierra 10.12.4

> On 9 Apr 2017, at 6:43 am, Peter Crisp  wrote:
> 
> On Friday evening my son pushed the OSX Update on his MacBook Pro (late 2011) 
> to move to Sierra 10.12.4 from Yosemite. The update went fine and I forced a 
> TM backup prior to starting. It seems to have all worked ok and even the 
> backup processed without hitch (unlike my own issue with FileVault now 
> resolved). His MacBook is still set with FileVault OFF. 
> 
> Short story is that he cannot access the Internet. Safari or Google Chrome 
> both will not respond - progress bar stops about 10% in and then stuck. 
> Network diagnostic assistance says "Your internet connection appears to be 
> working correctly". Backups to WiFi TM are working fine. Unable to login to 
> iCloud from his MacBook as no external Comms. I've checked his password using 
> myiPad in "Manage my AppleID" and this password is clearly not the cause of 
> error - just simply no Comms to outside the house.
> 
> All other computers and devices no problem communicating outside.
> 
> I had a browse and others have indicated Safari problems with the 10.12.4 
> update and that rolling back to 10.12.3 resolves the issue. Not an option 
> here as he has come 'from' Yosemite. 
> 
> All other apps requiring external Comms also do not respond; Mail, iTunes, 
> iCloud music etc. I even replicated the DNS settings from my MacBook all to 
> no avail. 
> 
> All clues anyone? Anything is possible after the Dockers rolled the reigning 
> premiers!!
> 
> Regards
> 
> 
> Pete


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Update from Yosemite to Sierra 10.12.4

[Peter Crisp]

On Friday evening my son pushed the OSX Update on his MacBook Pro (late 2011) 
to move to Sierra 10.12.4 from Yosemite. The update went fine and I forced a TM 
backup prior to starting. It seems to have all worked ok and even the backup 
processed without hitch (unlike my own issue with FileVault now resolved). His 
MacBook is still set with FileVault OFF. 

Short story is that he cannot access the Internet. Safari or Google Chrome both 
will not respond - progress bar stops about 10% in and then stuck. Network 
diagnostic assistance says "Your internet connection appears to be working 
correctly". Backups to WiFi TM are working fine. Unable to login to iCloud from 
his MacBook as no external Comms. I've checked his password using myiPad in 
"Manage my AppleID" and this password is clearly not the cause of error - just 
simply no Comms to outside the house.

All other computers and devices no problem communicating outside.

I had a browse and others have indicated Safari problems with the 10.12.4 
update and that rolling back to 10.12.3 resolves the issue. Not an option here 
as he has come 'from' Yosemite. 

All other apps requiring external Comms also do not respond; Mail, iTunes, 
iCloud music etc. I even replicated the DNS settings from my MacBook all to no 
avail. 

All clues anyone? Anything is possible after the Dockers rolled the reigning 
premiers!!

Regards


Pete
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