Re: iPhone problem

[Laura Webb]

Hi Ronni

It would seem that rather than “more calls than usual” it is a case of “more 
expensive calls than usual”. 

When my bank account showed that the auto recharge had been activated twice 
last month I realised something was amiss. Virgin is being phased out across 
Australia, originally to happen earlier this year but now extended to the end 
of this year or early next year. For a while their on line contact was 
difficult but that is now easier so I'll direct my query to them. Their Perth 
store closed some time ago. 

As always many thanks for your help.

Kind regards
Laura


Sent from my iPad


> On 6 Jul 2019, at 5:20 pm, Ronni Brown  wrote:
> 
> Hi Laura,
> 
> Are you sure you have not been making more phone calls than usual 
> Your Virgin App should be able to show you all calls charged and Data use.
> My Telstra app gives detailed usage - Calls & Data.
> 
> Kind Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 6 Jul 2019, at 3:15 pm, Laura Webb  wrote:
>> 
>> Thanks Ronni
>> 
>> Yes. All those settings are as you suggest and as they should be..That's 
>> what makes this so strange. Nothing else has changed in the two or so years 
>> I have had the phone.
>> 
>> Regards, Laura.
>> 
>> 
>> Sent from my iPad
>> 
>> 
>>> On 6 Jul 2019, at 2:43 pm, Tim Law  wrote:
>>> 
>>> Laura all phone calls use the phone network and you’ll be charged as such. 
>>> This network is used when you access the Phone icon on your iPhone. 
>>> 
>>> If you want to use the data network, ie via WiFi, then you need to use any 
>>> of the app based options such as Skype, Messenger, WhatsApp. These use what 
>>> is called a VOIP service. Voice over internet Protocol. 
>>> 
>>> These apps will also work away from a wifi network and use the 3G/4G 
>>> network, if you have mobile data turned on - which you don’t. 
>>> 
>>> There are two separate things - phone and data and they are charged 
>>> differently. 
>>> 
>>> Regards
>>> Tim
>>> 
>>> Sent from Tim's iPhone
>>> 
 On 6 Jul 2019, at 7:27 am, Ronda Brown  wrote:
 
 Hi Laura,
 
 Settings > Wi-Fi 
 Is Wi-Fi turned ON
 Does it show you are connected to your home Wi-Fi Network?
 Settings > Mobile - OFF
 Mobile Data OFF not green
 
 Kind regards,
 Ronni
 
 Sent from Ronni's iPhone 7 Plus
 
> On 6 Jul 2019, at 1:56 pm, Laura Webb  wrote:
> 
> Good afternoon all
> 
> I have an iPhone 7. Most of my phone calls are made from home so I have 
> mobile data disabled and only use it occasionally if away from home. My 
> mobile data is with Virgin. I have an auto recharge system.  Just 
> recently auto charge had been activated frequently rather than the usual, 
> approximately three months time span between recharges.
> 
> I have been able to check my Virgin account and it seems most, if not all 
> my phone calls are being treated as being mobile rather than WiFI. The 
> home screen on my iPhone shows icons for both Virgin Mobile and WiFi, I 
> have tried turning the phone off for a while but still the problem exists.
> 
> No doubt a visit to an Apple Store would solve the problem but I am not 
> in a position to do that.
> 
> Please, can someone help?
> 
> Regards
> Laura
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
 
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - >> 
>>> If you want to use the data network, ie via WiFi, then you need to use any 
>>> of the app based options such as Skype, Messenger, WhatsApp. These use what 
>>> is called a VOIP service. Voice over internet Protocol. 
>>> 
>>> These apps will also work away from a wifi network and use the 3G/4G 
>>> network, if you have mobile data turned on - which you don’t. 
>>> 
>>> There are two separate things - phone and data and they are charged 
>>> differently. 
>>> 
>>> Regards
>>> Tim
>>> 
>>> Sent from Tim's iPhone
>>> 
 On 6 Jul 2019, at 7:27 am, Ronda Brown  wrote:
 
 Hi Laura,
 
 Settings > Wi-Fi 
 Is Wi-Fi turned ON
 Does it show you are connected to your home Wi-Fi Network?
 Settings > Mobile - OFF
 Mobile Data OFF not green
 
 Kind regards,
 Ronni
 
 Sent from Ronni's iPhone 7 Plus
 
> On 6 Jul 2019, at 1:56 pm, Laura Webb  wrote:
> 
> Good afternoon all
> 
> I have an iPhone 7. Most of my phone calls are made 

Re: iPhone problem

[Ronni Brown]

Hi Laura,

Are you sure you have not been making more phone calls than usual 
Your Virgin App should be able to show you all calls charged and Data use.
My Telstra app gives detailed usage - Calls & Data.

Kind Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 6 Jul 2019, at 3:15 pm, Laura Webb  wrote:
> 
> Thanks Ronni
> 
> Yes. All those settings are as you suggest and as they should be..That's what 
> makes this so strange. Nothing else has changed in the two or so years I have 
> had the phone.
> 
> Regards, Laura.
> 
> 
> Sent from my iPad
> 
> 
>> On 6 Jul 2019, at 2:43 pm, Tim Law  wrote:
>> 
>> Laura all phone calls use the phone network and you’ll be charged as such. 
>> This network is used when you access the Phone icon on your iPhone. 
>> 
>> If you want to use the data network, ie via WiFi, then you need to use any 
>> of the app based options such as Skype, Messenger, WhatsApp. These use what 
>> is called a VOIP service. Voice over internet Protocol. 
>> 
>> These apps will also work away from a wifi network and use the 3G/4G 
>> network, if you have mobile data turned on - which you don’t. 
>> 
>> There are two separate things - phone and data and they are charged 
>> differently. 
>> 
>> Regards
>> Tim
>> 
>> Sent from Tim's iPhone
>> 
>>> On 6 Jul 2019, at 7:27 am, Ronda Brown  wrote:
>>> 
>>> Hi Laura,
>>> 
>>> Settings > Wi-Fi 
>>> Is Wi-Fi turned ON
>>> Does it show you are connected to your home Wi-Fi Network?
>>> Settings > Mobile - OFF
>>> Mobile Data OFF not green
>>> 
>>> Kind regards,
>>> Ronni
>>> 
>>> Sent from Ronni's iPhone 7 Plus
>>> 
 On 6 Jul 2019, at 1:56 pm, Laura Webb  wrote:
 
 Good afternoon all
 
 I have an iPhone 7. Most of my phone calls are made from home so I have 
 mobile data disabled and only use it occasionally if away from home. My 
 mobile data is with Virgin. I have an auto recharge system.  Just recently 
 auto charge had been activated frequently rather than the usual, 
 approximately three months time span between recharges.
 
 I have been able to check my Virgin account and it seems most, if not all 
 my phone calls are being treated as being mobile rather than WiFI. The 
 home screen on my iPhone shows icons for both Virgin Mobile and WiFi, I 
 have tried turning the phone off for a while but still the problem exists.
 
 No doubt a visit to an Apple Store would solve the problem but I am not in 
 a position to do that.
 
 Please, can someone help?
 
 Regards
 Laura
 
 
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - >> phone calls use the phone network and you’ll be charged as such. This 
>>> network is used when you access the Phone icon on your iPhone. 
>> 
>> If you want to use the data network, ie via WiFi, then you need to use any 
>> of the app based options such as Skype, Messenger, WhatsApp. These use what 
>> is called a VOIP service. Voice over internet Protocol. 
>> 
>> These apps will also work away from a wifi network and use the 3G/4G 
>> network, if you have mobile data turned on - which you don’t. 
>> 
>> There are two separate things - phone and data and they are charged 
>> differently. 
>> 
>> Regards
>> Tim
>> 
>> Sent from Tim's iPhone
>> 
>>> On 6 Jul 2019, at 7:27 am, Ronda Brown  wrote:
>>> 
>>> Hi Laura,
>>> 
>>> Settings > Wi-Fi 
>>> Is Wi-Fi turned ON
>>> Does it show you are connected to your home Wi-Fi Network?
>>> Settings > Mobile - OFF
>>> Mobile Data OFF not green
>>> 
>>> Kind regards,
>>> Ronni
>>> 
>>> Sent from Ronni's iPhone 7 Plus
>>> 
 On 6 Jul 2019, at 1:56 pm, Laura Webb  wrote:
 
 Good afternoon all
 
 I have an iPhone 7. Most of my phone calls are made from home so I have 
 mobile data disabled and only use it occasionally if away from home. My 
 mobile data is with Virgin. I have an auto recharge system.  Just recently 
 auto charge had been activated frequently rather than the usual, 
 approximately three months time span between recharges.
 
 I have been able to check my Virgin account and it seems most, if not all 
 my phone calls are being treated as being mobile rather than WiFI. The 
 home screen on my iPhone shows icons for both Virgin Mobile and WiFi, I 
 have tried turning the phone off for a while but still the problem exists.
 
 No doubt a visit to an Apple Store would solve the problem but I am not in 
 a position to do that.
 
 Please, can someone help?
 
 Regards
 

Re: iPhone problem

[Laura Webb]

Thanks Ronni

Yes. All those settings are as you suggest and as they should be..That's what 
makes this so strange. Nothing else has changed in the two or so years I have 
had the phone.

Regards, Laura.


Sent from my iPad


> On 6 Jul 2019, at 2:43 pm, Tim Law  wrote:
> 
> Laura all phone calls use the phone network and you’ll be charged as such. 
> This network is used when you access the Phone icon on your iPhone. 
> 
> If you want to use the data network, ie via WiFi, then you need to use any of 
> the app based options such as Skype, Messenger, WhatsApp. These use what is 
> called a VOIP service. Voice over internet Protocol. 
> 
> These apps will also work away from a wifi network and use the 3G/4G network, 
> if you have mobile data turned on - which you don’t. 
> 
> There are two separate things - phone and data and they are charged 
> differently. 
> 
> Regards
> Tim
> 
> Sent from Tim's iPhone
> 
>> On 6 Jul 2019, at 7:27 am, Ronda Brown  wrote:
>> 
>> Hi Laura,
>> 
>> Settings > Wi-Fi 
>> Is Wi-Fi turned ON
>> Does it show you are connected to your home Wi-Fi Network?
>> Settings > Mobile - OFF
>> Mobile Data OFF not green
>> 
>> Kind regards,
>> Ronni
>> 
>> Sent from Ronni's iPhone 7 Plus
>> 
>>> On 6 Jul 2019, at 1:56 pm, Laura Webb  wrote:
>>> 
>>> Good afternoon all
>>> 
>>> I have an iPhone 7. Most of my phone calls are made from home so I have 
>>> mobile data disabled and only use it occasionally if away from home. My 
>>> mobile data is with Virgin. I have an auto recharge system.  Just recently 
>>> auto charge had been activated frequently rather than the usual, 
>>> approximately three months time span between recharges.
>>> 
>>> I have been able to check my Virgin account and it seems most, if not all 
>>> my phone calls are being treated as being mobile rather than WiFI. The home 
>>> screen on my iPhone shows icons for both Virgin Mobile and WiFi, I have 
>>> tried turning the phone off for a while but still the problem exists.
>>> 
>>> No doubt a visit to an Apple Store would solve the problem but I am not in 
>>> a position to do that.
>>> 
>>> Please, can someone help?
>>> 
>>> Regards
>>> Laura
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - > calls use the phone network and you’ll be charged as such. This network is 
>> used when you access the Phone icon on your iPhone. 
> 
> If you want to use the data network, ie via WiFi, then you need to use any of 
> the app based options such as Skype, Messenger, WhatsApp. These use what is 
> called a VOIP service. Voice over internet Protocol. 
> 
> These apps will also work away from a wifi network and use the 3G/4G network, 
> if you have mobile data turned on - which you don’t. 
> 
> There are two separate things - phone and data and they are charged 
> differently. 
> 
> Regards
> Tim
> 
> Sent from Tim's iPhone
> 
>> On 6 Jul 2019, at 7:27 am, Ronda Brown  wrote:
>> 
>> Hi Laura,
>> 
>> Settings > Wi-Fi 
>> Is Wi-Fi turned ON
>> Does it show you are connected to your home Wi-Fi Network?
>> Settings > Mobile - OFF
>> Mobile Data OFF not green
>> 
>> Kind regards,
>> Ronni
>> 
>> Sent from Ronni's iPhone 7 Plus
>> 
>>> On 6 Jul 2019, at 1:56 pm, Laura Webb  wrote:
>>> 
>>> Good afternoon all
>>> 
>>> I have an iPhone 7. Most of my phone calls are made from home so I have 
>>> mobile data disabled and only use it occasionally if away from home. My 
>>> mobile data is with Virgin. I have an auto recharge system.  Just recently 
>>> auto charge had been activated frequently rather than the usual, 
>>> approximately three months time span between recharges.
>>> 
>>> I have been able to check my Virgin account and it seems most, if not all 
>>> my phone calls are being treated as being mobile rather than WiFI. The home 
>>> screen on my iPhone shows icons for both Virgin Mobile and WiFi, I have 
>>> tried turning the phone off for a while but still the problem exists.
>>> 
>>> No doubt a visit to an Apple Store would solve the problem but I am not in 
>>> a position to do that.
>>> 
>>> Please, can someone help?
>>> 
>>> Regards
>>> Laura
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 

Re: iPhone problem

[Tim Law]

Laura all phone calls use the phone network and you’ll be charged as such. This 
network is used when you access the Phone icon on your iPhone. 

If you want to use the data network, ie via WiFi, then you need to use any of 
the app based options such as Skype, Messenger, WhatsApp. These use what is 
called a VOIP service. Voice over internet Protocol. 

These apps will also work away from a wifi network and use the 3G/4G network, 
if you have mobile data turned on - which you don’t. 

There are two separate things - phone and data and they are charged 
differently. 

Regards
Tim

Sent from Tim's iPhone

> On 6 Jul 2019, at 7:27 am, Ronda Brown  wrote:
> 
> Hi Laura,
> 
> Settings > Wi-Fi 
> Is Wi-Fi turned ON
> Does it show you are connected to your home Wi-Fi Network?
> Settings > Mobile - OFF
> Mobile Data OFF not green
> 
> Kind regards,
> Ronni
> 
> Sent from Ronni's iPhone 7 Plus
> 
>> On 6 Jul 2019, at 1:56 pm, Laura Webb  wrote:
>> 
>> Good afternoon all
>> 
>> I have an iPhone 7. Most of my phone calls are made from home so I have 
>> mobile data disabled and only use it occasionally if away from home. My 
>> mobile data is with Virgin. I have an auto recharge system.  Just recently 
>> auto charge had been activated frequently rather than the usual, 
>> approximately three months time span between recharges.
>> 
>> I have been able to check my Virgin account and it seems most, if not all my 
>> phone calls are being treated as being mobile rather than WiFI. The home 
>> screen on my iPhone shows icons for both Virgin Mobile and WiFi, I have 
>> tried turning the phone off for a while but still the problem exists.
>> 
>> No doubt a visit to an Apple Store would solve the problem but I am not in a 
>> position to do that.
>> 
>> Please, can someone help?
>> 
>> Regards
>> Laura
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: iPhone problem

[Ronda Brown]

Hi Laura,

Settings > Wi-Fi 
Is Wi-Fi turned ON
Does it show you are connected to your home Wi-Fi Network?
Settings > Mobile - OFF
Mobile Data OFF not green

Kind regards,
Ronni

Sent from Ronni's iPhone 7 Plus

> On 6 Jul 2019, at 1:56 pm, Laura Webb  wrote:
> 
> Good afternoon all
> 
> I have an iPhone 7. Most of my phone calls are made from home so I have 
> mobile data disabled and only use it occasionally if away from home. My 
> mobile data is with Virgin. I have an auto recharge system.  Just recently 
> auto charge had been activated frequently rather than the usual, 
> approximately three months time span between recharges.
> 
> I have been able to check my Virgin account and it seems most, if not all my 
> phone calls are being treated as being mobile rather than WiFI. The home 
> screen on my iPhone shows icons for both Virgin Mobile and WiFi, I have tried 
> turning the phone off for a while but still the problem exists.
> 
> No doubt a visit to an Apple Store would solve the problem but I am not in a 
> position to do that.
> 
> Please, can someone help?
> 
> Regards
> Laura
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

iPhone problem

[Laura Webb]

Good afternoon all

 I have an iPhone 7. Most of my phone calls are made from home so I have mobile 
data disabled and only use it occasionally if away from home. My mobile data is 
with Virgin. I have an auto recharge system.  Just recently auto charge had 
been activated frequently rather than the usual, approximately three months 
time span between recharges.

I have been able to check my Virgin account and it seems most, if not all my 
phone calls are being treated as being mobile rather than WiFI. The home screen 
on my iPhone shows icons for both Virgin Mobile and WiFi, I have tried turning 
the phone off for a while but still the problem exists.

No doubt a visit to an Apple Store would solve the problem but I am not in a 
position to do that.

Please, can someone help?

Regards
Laura


-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe -