Re: [WISPA] Most Common Questions for Tech Support Line ?

2007-01-18 Thread Erik Jansson
anks, Forbes -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tim Wolfe Sent: Thursday, January 18, 2007 4:47 AM To: WISPA General List Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? Forbes, sorry to take this off topic, but I also trie

RE: [WISPA] Most Common Questions for Tech Support Line ?

2007-01-18 Thread Forbes Mercy
2007 4:47 AM To: WISPA General List Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? Forbes, sorry to take this off topic, but I also tried to use the SmartBridges AirPoint Nexus unit. If You use all SmartBridges CPE's?, You will not have an issue, but when trying to use a

Re: [WISPA] Most Common Questions for Tech Support Line ?

2007-01-18 Thread Tim Wolfe
ault. It makes me wonder if Cable gets questions like "you let my kid see evil shows" too. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Tuesday, January 16, 2007 9:47 AM To: WISPA General List Subject: Re: [WISPA] Most

Re: [WISPA] Most Common Questions for Tech Support Line ?

2007-01-17 Thread David E. Smith
Rick Smith wrote: > If I were to build a "script" for my tech support phone answering, > and share it with you all as an "FAQ", what do you think the most > common questions are, and how are they answered. Keep in mind, > that I'm attempting to write a script, so to speak, for an operator > to pic

Re: [WISPA] Most Common Questions for Tech Support Line ?

2007-01-16 Thread Tom DeReggi
HA HA HA. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Mike Ireton" <[EMAIL PROTECTED]> To: Sent: Tuesday, January 16, 2007 1:13 PM Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? #1)

Re: [WISPA] Most Common Questions for Tech Support Line ?

2007-01-16 Thread George Rogato
e evil shows" too. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Tuesday, January 16, 2007 9:47 AM To: WISPA General List Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? Do you have a router? If yes, then rebo

Re: [WISPA] Most Common Questions for Tech Support Line ?

2007-01-16 Thread George Rogato
gets questions like "you let my kid see evil shows" too. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Tuesday, January 16, 2007 9:47 AM To: WISPA General List Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? Do you have a

Re: [WISPA] Most Common Questions for Tech Support Line ?

2007-01-16 Thread Mike Ireton
#1) IS THE INTERNET DOWN? A) No, but it sounds like you're having trouble... #2) IS THE INTERNET DOWN? (I just reinstalled my computer but that couldnt't be the problem...) A) No, but it sounds like your computer isn't set up correctly... #3) IS THE INTERNET DOWN? (The roofer

RE: [WISPA] Most Common Questions for Tech Support Line ?

2007-01-16 Thread Forbes Mercy
--Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash Sent: Tuesday, January 16, 2007 9:47 AM To: WISPA General List Subject: Re: [WISPA] Most Common Questions for Tech Support Line ? Do you have a router? If yes, then reboot the [EMAIL PROTECTED] router!

Re: [WISPA] Most Common Questions for Tech Support Line ?

2007-01-16 Thread Mark Nash
Do you have a router? If yes, then reboot the [EMAIL PROTECTED] router!!! AND DON'T CALL US AGAIN EVER UNTIL YOU DO!!! Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: "Ri