[WISPA] Bullet M2 association trouble

2010-05-11 Thread Patrick D. Nix, Jr
We've noticed that the bullet's aren't associating on the initial config. We seem to have to send out a technician after the installer to re-configure the device before it will associate to the Rocket. Anyone else experiencing this problem? Patrick Nix, Jr., Computer Network Solutions

[WISPA] cyclone 900mhz omni

2010-05-11 Thread Kurt Fankhauser
Does cyclone manufacture this 900mhz HPOL omni or do they re-brand it from someone else? Does anyone have a link to the data sheet for this omni? Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com

[WISPA] Call Tracking / Customer management software

2010-05-11 Thread Sara Gray
I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
Powercode can do all of that. It is what I use. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 2:35 PM, Sara

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets,

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Brad Belton
I'm pretty sure www.wispmon.com does this too along with much more. Best, Brad -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Sara Gray
How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Gray

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread D. Ryan Spott
$1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final,

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: D. Ryan Spott rsp...@irongoat.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re:

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread D. Ryan Spott
Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking this system is gonna rock! and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
What features did you not get that you wanted? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:59 PM, D. Ryan

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
What were you missing Ryan? - Original Message - From: D. Ryan Spott rsp...@irongoat.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:59 PM Subject: Re: [WISPA] Call Tracking / Customer management software Yeah, I was gonna say. I looked at, and even entered

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Matt Larsen - Lists
We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us, although Freeside has a few wonks that have to be dealt with on

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Chuck Hogg
Wombat/Platypus does it as well... $250/mth for under 5k customers... Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent:

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Chuck Hogg
Wombat/Plat has a radius integration that will do that, and we have some of our own custom things that we are working on to make it do some other things we want it to do. It's not very much work to get it implemented if you know what you are doing... but if you are wanting a drop in solution

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
IPPay and Powercode is like bread/butter or spaghetti/meatballs. Charles has an amazing service - simple, great cost savings. Powercode is all web based. Even the built in web proxy. It's like the Canopy AP to SM proxy but it uses the same port (444) as the administration. I prefer http over

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread ccrum
Wispmon will do all this and much, much more. It is specifically designed for the Wisp Industry. Cameron I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
Chuck, how problem-free is your solution? One of the things that I was afraid about a custom in-house solution, even if it's just modifying a base platform, was the recurring cost of having someone dealing with its issues, things getting out of sync, etc. The pricing for Powercode is steep,

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare? - Original Message - From: Justin Wilson li...@mtin.net To: WISPA General List

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
I have some clients running powercode. They have been having troubles getting licenses and such.I was always a fan of powercode. The powercode web-site has no new news since 2009. The forum link returns a page not found. I have heard they turned things around in the company awhile back.

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread David E. Smith
On Tue, May 11, 2010 at 16:46, Justin Wilson li...@mtin.net wrote: To me any billing software needs to have an active development behind it. Places like authorize.net and the like make changes that break API enabled apps on a semi-regular basis. What kind of API changes are you referring

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Cliff
When I priced it out for replacing Powercode, I think it was 1.5X the cost. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:31 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
Cliff, Powercode v9 had a major price tag increase with it. Are you comparing Powercode v9 pricing to Azotel? Or the old Powercode v8? - Original Message - From: Cliff w...@eccentrixtechnologies.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 3:00 PM

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Layne Sisk
Sara, In our call center we support ISPs and WISPs that use most if not all of the solutions mentioned. Here is some input on the two mentioned most frequently in this thread from a call center perspective: Powercode- Does a great job of network management and at giving you a history of

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
The things I have seen is importing the codes back into the software. Maybe it¹s on the software side, not on the authorize.net side. I am not a programmer by any means. If I am basing my accounts receivable on software I personally want some sort of support behind it. Not just ³some guy².

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
I just looked at the database and saw the version log. I think it was August 2008 when we first bought Powercode. Never had an issue with licenses. They come up with a new version about once a week, maybe two. Recently bug fixes and small changes. Features are a different issue, though. Josh

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Jon Auer
Just a shout out saying we use Plat and have it automatically turning people on/off as well. Right now our customer service side uses Wombat and Network Operations uses Jira for tickets but we are looking at merging both of them onto RT. On Tue, May 11, 2010 at 3:29 PM, Chuck Hogg

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
I hear you on the Just fix it part. Powercode's upgrades are crazy simple... The main page indicates that there is an upgrade available... You check out the Release Notes... Notify for everyone to logout of Powercode... You click on the Upgrade link, and it queues the auto-in-place upgrade for

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
I just do it in the middle of the night or weekend following an email to everyone I'm doing it and when it's complete. Wait for people to logout? Not for me. On 5/11/10, Mark Nash - Lists markl...@uwol.net wrote: I hear you on the Just fix it part. Powercode's upgrades are crazy simple...

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Chuck Hogg
We are using the Platypus database directly. Since it is only the first month, we are still learning the tricks of it. I would say asking me that question in 3-6 months would be more appropriate. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Bret Clark
We use a nice little app called CitrusDB. http://www.citrusdb.org/ -Original Message- From: wireless-boun...@wispa.org on behalf of cc...@dot11net.com Sent: Tue 5/11/2010 2:55 AM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software Wispmon will do

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
At first glance it looks like everyone is getting what they're paying for. Higher pricing for one-stop-shopping, lower for piece-it-together-yourself-and-make-it-work. IMHO, the v8 (old) Powercode pricing was WAY too low. It was something like $225/mo for 700 subs. They needed more $$ for

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Glenn Kelley
funny - i was just thinking the same thing One thing that is great about authorize.net is - the stability of the platform / api On May 11, 2010, at 5:51 PM, David E. Smith wrote: On Tue, May 11, 2010 at 16:46, Justin Wilson li...@mtin.net wrote: To me any billing software needs to have