anks,
Forbes
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tim Wolfe
Sent: Thursday, January 18, 2007 4:47 AM
To: WISPA General List
Subject: Re: [WISPA] Most Common Questions for Tech Support Line ?
Forbes, sorry to take this off topic, but I also trie
2007 4:47 AM
To: WISPA General List
Subject: Re: [WISPA] Most Common Questions for Tech Support Line ?
Forbes, sorry to take this off topic, but I also tried to use the
SmartBridges AirPoint Nexus unit. If You use all SmartBridges CPE's?,
You will not have an issue, but when trying to use a
ault. It makes me wonder if Cable gets questions like "you let my kid see evil shows" too.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash
Sent: Tuesday, January 16, 2007 9:47 AM
To: WISPA General List
Subject: Re: [WISPA] Most
Rick Smith wrote:
> If I were to build a "script" for my tech support phone answering,
> and share it with you all as an "FAQ", what do you think the most
> common questions are, and how are they answered. Keep in mind,
> that I'm attempting to write a script, so to speak, for an operator
> to pic
HA HA HA.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
- Original Message -
From: "Mike Ireton" <[EMAIL PROTECTED]>
To:
Sent: Tuesday, January 16, 2007 1:13 PM
Subject: Re: [WISPA] Most Common Questions for Tech Support Line ?
#1)
e evil shows" too.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Mark Nash
Sent: Tuesday, January 16, 2007 9:47 AM
To: WISPA General List
Subject: Re: [WISPA] Most Common Questions for Tech Support Line ?
Do you have a router? If yes, then rebo
gets questions like "you let my kid see evil shows" too.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash
Sent: Tuesday, January 16, 2007 9:47 AM
To: WISPA General List
Subject: Re: [WISPA] Most Common Questions for Tech Support Line ?
Do you have a
#1) IS THE INTERNET DOWN?
A) No, but it sounds like you're having trouble...
#2) IS THE INTERNET DOWN? (I just reinstalled my computer but that
couldnt't be the problem...)
A) No, but it sounds like your computer isn't set up correctly...
#3) IS THE INTERNET DOWN? (The roofer
--Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nash
Sent: Tuesday, January 16, 2007 9:47 AM
To: WISPA General List
Subject: Re: [WISPA] Most Common Questions for Tech Support Line ?
Do you have a router? If yes, then reboot the [EMAIL PROTECTED] router!
From: "Rick Smith" <[EMAIL PROTECTED]>
To: "'WISPA General List'"
Sent: Tuesday, January 16, 2007 7:50 AM
Subject: [WISPA] Most Common Questions for Tech Support Line ?
> If I were to build a "script" for my tech support phone answering,
> and shar
If I were to build a "script" for my tech support phone answering,
and share it with you all as an "FAQ", what do you think the most
common questions are, and how are they answered. Keep in mind,
that I'm attempting to write a script, so to speak, for an operator
to pick up the phone and cluefully
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