Re: [WISPA] Cancelling Accounts

[Marlon K. Schafer (509) 982-2181]

We've left the accounts active for a month or so for those that we'd like to 
have back.  Not all fall under that category though :-).


Marlon
(509) 982-2181   Equipment sales
(408) 907-6910 (Vonage)Consulting services
42846865 (icq)And I run my own wisp!
64.146.146.12 (net meeting)
www.odessaoffice.com/wireless
www.odessaoffice.com/marlon/cam



- Original Message - 
From: "Blair Davis" <[EMAIL PROTECTED]>

To: "WISPA General List" 
Sent: Sunday, October 30, 2005 8:16 PM
Subject: Re: [WISPA] Cancelling Accounts


I personally give them a free forward to their new e-mail account for 30 
days.


Be nice to your departing users.  They may be back.

Blair Davis

West Michigan Wireless ISP

Scott Reed wrote:

In business for almost exactly a year and lost the first 2 customers 
today.  One is a friend that has moved out of our area.  I know how I 
will nandle his account.  The other is a to a competitor.  How do you 
handle the email account?  Do I just disable the account login, remove it 
from the server, or something else?

I am using sendmail with Open WebMail for an interface.

Scott Reed
Owner
NewWays
Wireless Networking
Network Design, Installation and Administration
www.nwwnet.net <http://www.nwwnet.net/>


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Re: [WISPA] Cancelling Accounts

[Kurt Fankhauser]

Never had a customer cancel the service.

> 

Kurt Fankhauser
WaveLinc
www.wavelinc.com
114 S. Walnut St.
Bucyrus, OH 44820
419-562-6405 

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Re: [WISPA] Cancelling Accounts

[Marlon K. Schafer (509) 982-2181]

When they call and cancel we shut down the email 
account.  Completely remove it from the system.
 
That help?
 
Marlon(509) 
982-2181   
Equipment sales(408) 907-6910 
(Vonage)    
Consulting services42846865 
(icq)    
And I run my own wisp!64.146.146.12 (net meeting)www.odessaoffice.com/wirelesswww.odessaoffice.com/marlon/cam
 
 

  - Original Message - 
  From: 
  Scott Reed 
  To: wireless@wispa.org 
  Sent: Sunday, October 30, 2005 7:44 
  PM
  Subject: [WISPA] Cancelling 
Accounts
  In business for almost exactly a year and lost the 
  first 2 customers today.  One is a friend that has moved out of our 
  area.  I know how I will nandle his account.  The other is a to a 
  competitor.  How do you handle the email account?  Do I just disable 
  the account login, remove it from the server, or something else? I am 
  using sendmail with Open WebMail for an interface. Scott Reed 
  Owner NewWays Wireless Networking Network Design, Installation 
  and Administration www.nwwnet.net 
  
  

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Re: [WISPA] Cancelling Accounts

[A. Huppenthal]

funny..

Pete Davis. NoDial.net wrote:

I had a client who was a real spam magnet with 4 accounts. They 
emailed me to cancel recently. I turned off filtering on their email 
account and forwarded it to their new DSL email account.
Normally I just delete the email unless they ask to have it forwarded, 
or ask to keep the account open for a while, or whatever.


pd


David E. Smith wrote:


Scott Reed wrote:

 


In business for almost exactly a year and lost the first 2
customers today.  One is a friend that has moved out of our area.  I 
know

how I will nandle his account.  The other is a to a competitor.  How do
you handle the email account?  Do I just disable the account login, 
remove

it from the server, or something else?
  



At my workplace we usually delete on sight. By the time a customer calls
to cancel, they're almost always completely set up with their new 
ISP. At

that point, it's not even a question of "being nice" to them, as they
shouldn't need any services from you any longer.

"Nuke the site from orbit, it's the only way to be sure."

David Smith
MVN.net
 





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Re: [WISPA] Cancelling Accounts

[Blair Davis]

A. Huppenthal wrote:

Interestingly email is a real deterrent to changing ISPs. 


Yes, it is.  Just like loosing your cell phone number was a real 
deterrent to changing cell carriers.


Anyone remember what the FCC imposed as an answer to that?


--
Blair Davis

AOL IM Screen Name --  Theory240

West Michigan Wireless ISP
269-686-8648

A division of:
Camp Communication Services, INC

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Re: [WISPA] Cancelling Accounts

[George]

Thats funny, now they get more spam with their new ISP than with you.

:)

George

Pete Davis. NoDial.net wrote:
I had a client who was a real spam magnet with 4 accounts. They emailed 
me to cancel recently. I turned off filtering on their email account and 
forwarded it to their new DSL email account.
Normally I just delete the email unless they ask to have it forwarded, 
or ask to keep the account open for a while, or whatever.


pd


David E. Smith wrote:


Scott Reed wrote:

 


In business for almost exactly a year and lost the first 2
customers today.  One is a friend that has moved out of our area.  I 
know

how I will nandle his account.  The other is a to a competitor.  How do
you handle the email account?  Do I just disable the account login, 
remove

it from the server, or something else?
  



At my workplace we usually delete on sight. By the time a customer calls
to cancel, they're almost always completely set up with their new ISP. At
that point, it's not even a question of "being nice" to them, as they
shouldn't need any services from you any longer.

"Nuke the site from orbit, it's the only way to be sure."

David Smith
MVN.net
 





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Re: [WISPA] Cancelling Accounts

[George]

A. Huppenthal wrote:
Interestingly email is a real deterrent to changing ISPs. Be sure to 
have the best Email possible - great webmail, fast performance, SSL/TLS, 
all the basics - forwarding, vacation agents, distribution lists, all 
that.. It's a value added feature for a good ISP. When they leave charge 
them $5 a month to maintain their account, and keep them as a customer. 


Great advice Alex,
We have quite a few dial up customers who quit and went to Qwest DSL but 
keep paying us 5.00 per month for their email.


Not sure how many, but some have now switched from DSL to our wireless.

We also had some that quit and went to cable, maybe 6 subs.
And 3 or 4 of them came back.

One came back the next day, before we had a chance to de-install him.

Competition is part of the game, and customers will change.
It's something that every ISP has to deal with.

George


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Re: [WISPA] Cancelling Accounts

[Pete Davis. NoDial.net]

I had a client who was a real spam magnet with 4 accounts. They emailed 
me to cancel recently. I turned off filtering on their email account and 
forwarded it to their new DSL email account.
Normally I just delete the email unless they ask to have it forwarded, 
or ask to keep the account open for a while, or whatever.


pd


David E. Smith wrote:


Scott Reed wrote:

 


In business for almost exactly a year and lost the first 2
customers today.  One is a friend that has moved out of our area.  I know
how I will nandle his account.  The other is a to a competitor.  How do
you handle the email account?  Do I just disable the account login, remove
it from the server, or something else?
   



At my workplace we usually delete on sight. By the time a customer calls
to cancel, they're almost always completely set up with their new ISP. At
that point, it's not even a question of "being nice" to them, as they
shouldn't need any services from you any longer.

"Nuke the site from orbit, it's the only way to be sure."

David Smith
MVN.net
 



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Re: [WISPA] Cancelling Accounts

[A. Huppenthal]

Interestingly email is a real deterrent to changing ISPs. Be sure to 
have the best Email possible - great webmail, fast performance, SSL/TLS, 
all the basics - forwarding, vacation agents, distribution lists, all 
that.. It's a value added feature for a good ISP. When they leave charge 
them $5 a month to maintain their account, and keep them as a customer. 
Income is income. See if they need a website. Hang on to your customers, 
and avoid the desire to flip them off because they are changing ships. 
After the cheaper faster wears off, your local support and friendliness 
will be long remembered. Make your customers your allies in everything. 
Remind them of the 1 month free for referrals if they so choose in the 
future - make sure they know you appreciate their business and wish them 
luck and offer to take them back if they have any trouble whatsoever, 
and you'll waive their startup fee if they come back. Plant a seed of 
friendliness and a reward for returning. When they are sick of their new 
provider's off-shore tech support, they'll come home to their friendly 
neighborhood shop, and be welcomed with open arms.


just my thoughts. others have had some success letting their customers 
know if they leave they'll never be able to come back.


JohnnyO wrote:

To keep up goodwill - you may want to setup a forward to their new 
email address and allow them a few weeks to make the change over - Be 
the better man ? It will come back to you at a later date if you make 
them feel comfortable leaving you. We've had people leave and come 
back We've also just recently fired a few customers as well.
 
JohnnyO


-Original Message-
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Scott Reed
*Sent:* Sunday, October 30, 2005 9:45 PM
*To:* wireless@wispa.org
*Subject:* [WISPA] Cancelling Accounts

In business for almost exactly a year and lost the first 2
customers today.  One is a friend that has moved out of our area. 
I know how I will nandle his account.  The other is a to a

competitor.  How do you handle the email account?  Do I just
disable the account login, remove it from the server, or something
else?
I am using sendmail with Open WebMail for an interface.

Scott Reed
Owner
NewWays
Wireless Networking
Network Design, Installation and Administration
www.nwwnet.net 



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Re: [WISPA] Cancelling Accounts

[David E. Smith]

Scott Reed wrote:

> In business for almost exactly a year and lost the first 2
> customers today.  One is a friend that has moved out of our area.  I know
> how I will nandle his account.  The other is a to a competitor.  How do
> you handle the email account?  Do I just disable the account login, remove
> it from the server, or something else?

At my workplace we usually delete on sight. By the time a customer calls
to cancel, they're almost always completely set up with their new ISP. At
that point, it's not even a question of "being nice" to them, as they
shouldn't need any services from you any longer.

"Nuke the site from orbit, it's the only way to be sure."

David Smith
MVN.net
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RE: [WISPA] Cancelling Accounts

[JohnnyO]

Title: Message



To 
keep up goodwill - you may want to setup a forward to their new email address 
and allow them a few weeks to make the change over - Be the better man ? It will 
come back to you at a later date if you make them feel comfortable leaving you. 
We've had people leave and come back We've also just recently fired a few 
customers as well. 
 
JohnnyO

  
  -Original Message-From: 
  [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of 
  Scott ReedSent: Sunday, October 30, 2005 9:45 PMTo: 
  wireless@wispa.orgSubject: [WISPA] Cancelling 
  AccountsIn business for almost exactly a 
  year and lost the first 2 customers today.  One is a friend that has 
  moved out of our area.  I know how I will nandle his account.  The 
  other is a to a competitor.  How do you handle the email account?  
  Do I just disable the account login, remove it from the server, or something 
  else? I am using sendmail with Open WebMail for an interface. 
  Scott Reed Owner NewWays Wireless Networking Network 
  Design, Installation and Administration www.nwwnet.net 
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Re: [WISPA] Cancelling Accounts

[Blair Davis]

I personally give them a free forward to their new e-mail account for 30 
days.


Be nice to your departing users.  They may be back.

Blair Davis

West Michigan Wireless ISP

Scott Reed wrote:

In business for almost exactly a year and lost the first 2 customers 
today.  One is a friend that has moved out of our area.  I know how I 
will nandle his account.  The other is a to a competitor.  How do you 
handle the email account?  Do I just disable the account login, remove 
it from the server, or something else?

I am using sendmail with Open WebMail for an interface.

Scott Reed
Owner
NewWays
Wireless Networking
Network Design, Installation and Administration
www.nwwnet.net 


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