We've noticed that the bullet's aren't associating on the initial
config. We seem to have to send out a technician after the installer to
re-configure the device before it will associate to the Rocket. Anyone
else experiencing this problem?
Patrick Nix, Jr.,
Computer Network Solutions
Does cyclone manufacture this 900mhz HPOL omni or do they re-brand it from
someone else? Does anyone have a link to the data sheet for this omni?
Kurt Fankhauser
WAVELINC
P.O. Box 126
Bucyrus, OH 44820
419-562-6405
www.wavelinc.com
I'm looking for software to tract customer calls, trouble tickets,
appointments, and customer information. Can anyone suggest a good software
that can do this. Id like to have web access. I've looked at a few but
have never heard of most of them so I'm looking for suggestions of what
others
Powercode can do all of that. It is what I use.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
“Success is not final, failure is not fatal: it is the courage to
continue that counts.”
--- Winston Churchill
On Tue, May 11, 2010 at 2:35 PM, Sara
I use Powercode.
- Original Message -
From: Sara Gray li...@jcwifi.com
To: 'WISPA General List' wireless@wispa.org
Sent: Tuesday, May 11, 2010 11:35 AM
Subject: [WISPA] Call Tracking / Customer management software
I'm looking for software to tract customer calls, trouble tickets,
How much does powercode cost?
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Mark Nash - Lists
Sent: Tuesday, May 11, 2010 1:39 PM
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management software
I use
Something like $1/active account.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
“Success is not final, failure is not fatal: it is the courage to
continue that counts.”
--- Winston Churchill
On Tue, May 11, 2010 at 3:23 PM, Sara Gray
Azotel is a good solution. Ties into billing/provisioning/etc.
www.wispsolutions.com . They are a WISPA member so it¹s always good to
support members. Azotel is much more involved than simple ticketing as it is
billing and more but it¹s one screen to look at.
Otherwise we have implemented
$1 For everything or just half the features?
ryan
On Tue, May 11, 2010 at 12:28 PM, Josh Luthman
j...@imaginenetworksllc.comwrote:
Something like $1/active account.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
“Success is not final,
I personally think it's more like $1.35/sub or $1.65/sub for everything.
Our normal bill is about $1200/mo I think for 850 subs.
- Original Message -
From: D. Ryan Spott rsp...@irongoat.net
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 11, 2010 12:52 PM
Subject: Re:
Yeah, I was gonna say. I looked at, and even entered my subs into powercode
at one point last summer... happily thinking this system is gonna rock!
and then I found out that I only get 1/2 of the features that were
advertised. :(
I ended up not going with them.
ryan
On Tue, May 11, 2010 at
What features did you not get that you wanted?
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
“Success is not final, failure is not fatal: it is the courage to
continue that counts.”
--- Winston Churchill
On Tue, May 11, 2010 at 3:59 PM, D. Ryan
What were you missing Ryan?
- Original Message -
From: D. Ryan Spott rsp...@irongoat.net
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 11, 2010 12:59 PM
Subject: Re: [WISPA] Call Tracking / Customer management software
Yeah, I was gonna say. I looked at, and even entered
We use Freeside with integrated RT Ticket System. The next upgrade of
Freeside (we are planning on implementing it next month) is also
supposed to include a calendar that is tied to RT.
This has worked very well for us, although Freeside has a few wonks that
have to be dealt with on
If you have a developer to make things work together, that's a great option.
Powercode's alternative is to shut the customer off and have them pay
their bill. I'd rather that then a phone call. Just my opinion.
Chuck - does your Wombat/Platypus shut customers off, track equipment,
etc or is it
Wombat/Plat has a radius integration that will do that, and we have some of our
own custom things that we are working on to make it do some other things we
want it to do. It's not very much work to get it implemented if you know what
you are doing... but if you are wanting a drop in solution
IPPay and Powercode is like bread/butter or spaghetti/meatballs.
Charles has an amazing service - simple, great cost savings.
Powercode is all web based. Even the built in web proxy. It's like
the Canopy AP to SM proxy but it uses the same port (444) as the
administration. I prefer http over
Azotel is a good solution. Ties into billing/provisioning/etc.
www.wispsolutions.com . They are a WISPA member so it¹s always good to
support members. Azotel is much more involved than simple ticketing as it is
billing and more but it¹s one screen to look at.
Otherwise we have implemented
How does Azotel stand up to Powercode? Powercode has been there for years,
but they did stagnate for awhile.
Azotel doesn't look nearly as full-featured as Powercode.
So then how does the pricing compare?
- Original Message -
From: Justin Wilson li...@mtin.net
To: WISPA General List
I have some clients running powercode. They have been having troubles
getting licenses and such.I was always a fan of powercode. The
powercode web-site has no new news since 2009. The forum link returns a page
not found. I have heard they turned things around in the company awhile
back.
Cliff,
Powercode v9 had a major price tag increase with it. Are you comparing
Powercode v9 pricing to Azotel? Or the old Powercode v8?
- Original Message -
From: Cliff w...@eccentrixtechnologies.com
To: 'WISPA General List' wireless@wispa.org
Sent: Tuesday, May 11, 2010 3:00 PM
Sara,
In our call center we support ISPs and WISPs that use most if
not all of the solutions mentioned. Here is some input on the two
mentioned most frequently in this thread from a call center perspective:
Powercode- Does a great job of network management and at giving you a
history of
The things I have seen is importing the codes back into the software.
Maybe it¹s on the software side, not on the authorize.net side. I am not a
programmer by any means. If I am basing my accounts receivable on software
I personally want some sort of support behind it. Not just ³some guy².
I just looked at the database and saw the version log. I think it was
August 2008 when we first bought Powercode.
Never had an issue with licenses. They come up with a new version
about once a week, maybe two. Recently bug fixes and small changes.
Features are a different issue, though.
Josh
Just a shout out saying we use Plat and have it automatically turning
people on/off as well.
Right now our customer service side uses Wombat and Network Operations
uses Jira for tickets but we are looking at merging both of them onto
RT.
On Tue, May 11, 2010 at 3:29 PM, Chuck Hogg
I hear you on the Just fix it part.
Powercode's upgrades are crazy simple...
The main page indicates that there is an upgrade available...
You check out the Release Notes...
Notify for everyone to logout of Powercode...
You click on the Upgrade link, and it queues the auto-in-place upgrade for
I just do it in the middle of the night or weekend following an email
to everyone I'm doing it and when it's complete.
Wait for people to logout? Not for me.
On 5/11/10, Mark Nash - Lists markl...@uwol.net wrote:
I hear you on the Just fix it part.
Powercode's upgrades are crazy simple...
We are using the Platypus database directly. Since it is only the first
month, we are still learning the tricks of it. I would say asking me
that question in 3-6 months would be more appropriate.
Regards,
Chuck Hogg
Shelby Broadband
502-722-9292
ch...@shelbybb.com
http://www.shelbybb.com
At first glance it looks like everyone is getting what they're paying for.
Higher pricing for one-stop-shopping, lower for
piece-it-together-yourself-and-make-it-work.
IMHO, the v8 (old) Powercode pricing was WAY too low. It was something like
$225/mo for 700 subs. They needed more $$ for
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