Re: [WISPA] Cancelling Accounts

2005-10-31 Thread George
A. Huppenthal wrote: Interestingly email is a real deterrent to changing ISPs. Be sure to have the best Email possible - great webmail, fast performance, SSL/TLS, all the basics - forwarding, vacation agents, distribution lists, all that.. It's a value added feature for a good ISP. When they

Re: [WISPA] Cancelling Accounts

2005-10-31 Thread George
Thats funny, now they get more spam with their new ISP than with you. :) George Pete Davis. NoDial.net wrote: I had a client who was a real spam magnet with 4 accounts. They emailed me to cancel recently. I turned off filtering on their email account and forwarded it to their new DSL email

Re: [WISPA] Cancelling Accounts

2005-10-31 Thread Blair Davis
A. Huppenthal wrote: Interestingly email is a real deterrent to changing ISPs. Yes, it is. Just like loosing your cell phone number was a real deterrent to changing cell carriers. Anyone remember what the FCC imposed as an answer to that? -- Blair Davis AOL IM Screen Name -- Theory240

Re: [WISPA] Cancelling Accounts

2005-10-31 Thread Kurt Fankhauser
Never had a customer cancel the service. Kurt Fankhauser WaveLinc www.wavelinc.com 114 S. Walnut St. Bucyrus, OH 44820 419-562-6405 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives:

Re: [WISPA] Cancelling Accounts

2005-10-31 Thread Marlon K. Schafer (509) 982-2181
: [WISPA] Cancelling Accounts I personally give them a free forward to their new e-mail account for 30 days. Be nice to your departing users. They may be back. Blair Davis West Michigan Wireless ISP Scott Reed wrote: In business for almost exactly a year and lost the first 2 customers

Re: [WISPA] Cancelling Accounts

2005-10-30 Thread Blair Davis
I personally give them a free forward to their new e-mail account for 30 days. Be nice to your departing users. They may be back. Blair Davis West Michigan Wireless ISP Scott Reed wrote: In business for almost exactly a year and lost the first 2 customers today. One is a friend that has

RE: [WISPA] Cancelling Accounts

2005-10-30 Thread JohnnyO
Title: Message To keep up goodwill - you may want to setup a forward to their new email address and allow them a few weeks to make the change over - Be the better man ? It will come back to you at a later date if you make them feel comfortable leaving you. We've had people leave and come

Re: [WISPA] Cancelling Accounts

2005-10-30 Thread A. Huppenthal
Interestingly email is a real deterrent to changing ISPs. Be sure to have the best Email possible - great webmail, fast performance, SSL/TLS, all the basics - forwarding, vacation agents, distribution lists, all that.. It's a value added feature for a good ISP. When they leave charge them $5 a