Damian,

I really need an answer to the following.

According to this issue:
http://track.sipfoundry.org/browse/XX-4880

The ACD Server can handle 30 actives calls at any one time. My
understanding, thanks to Pawel, is that this is a hard coded limit in
the ACD Server.


Now according to this issue:
http://track.sipfoundry.org/browse/XX-4891.

Any call that passes through a queue has the media bridged to the agent
and even to normal users if the call is transferred.


Just to confirm the 30 active calls include the following:
1. Calls queued.
2. Calls connected to agents.
3. Calls transferred from an agent to a normal user.


Is this correct?

Thanks
Damian



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