We have the same problem. We have an agent application that sends a REFER back to the sipX server, but sipX turns around and sends an INVITE to our gateway... so sipX remains in the call for the entire transfer duration. With our call flow, every call to our agents gets transferred out.. so this is a major problem for us.
Currently we are doing development on our gateway to take the INVITE On Thu, Jun 18, 2009 at 10:16 AM, Damian Dowling <[email protected]> wrote: > > Scott, > > Thanks, that does help. Unfortunately not in a good way. > > This limit, which seems extremely low to me, makes the ACD Server > useless to us. Is there a way to take Agent's calls and transfers out of > the count and have the 30 just apply to queued? In other words stop the > ACD Server from bridging the media stream? > > Regards > Damain > >
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