On Thu, 2009-06-18 at 15:16 +0100, Damian Dowling wrote:

> This limit, which seems extremely low to me, makes the ACD Server
> useless to us. Is there a way to take Agent's calls and transfers out of
> the count and have the 30 just apply to queued? In other words stop the
> ACD Server from bridging the media stream?

Not at present.

The issue to watch/vote-for is
http://track.sipfoundry.org/browse/XX-4884

which, I'm sorry to say, is not currently in the queue to be addressed
in 4.2.

I agree that the limit is way too low.  It was set to this based on
performance testing we did a couple of years ago - it's possible that on
better hardware available now it could be increased.  If someone is
interested in doing the testing/development work on this, here's your
chance to be a hero...


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